Talk about the left hand not knowing what the right hand is doing. The level of customer service is atrocious. I had a face to face meeting many months ago & the lady who was a Team Leader was nice & gave me information & forms I had to complete. She also took photocopies of several other documents they needed that I took to the meeting. A few weeks later I emailed her several times as I had heard nothing & never got a response. Eventually found out she no longer worked there & I had to arrange another face to face meeting. I was then told that Woronora's own forms previously supplied which I had completed with other family members were unsuitable & I had to create my own document on a blank sheet of paper...very strange. Also, no sign at all of the previously photocopied documents so this had to be done all over again. I was now back to square one. It appears that they have a big staff turnover issue & they have no process at all when someone leaves to hand over open client files to another staffmember. Beyond frustrating. Update end of June 2021.....5 months later this debacle is still going. I have now dealt with 5 different people some of whom have resigned during tthis time. The latest stuff up is they had to order 2 plaques & I submitted their forms with the required wording at the same time for each plaque. They then ordered one plaque only, my mothers, once again another stuff up on their part due to someone leaving. They emailed me earlier this week to advise that my mothers plaque was now in place so I went to have a look. To my shock only my mothers plaque was there & they had removed the 2 pre existing plaques for my grandparents & had not installed their new plaque effectively leaving their graves as unmarked. Absolutely hopeless & I am livid about this especially when all of their invoices have been paid up front but they can't complete their simple tasks. This lot could not organize a chook raffle.

We recently attended the interment of my mother-in--law's ashes at Woronora Cemetery and our experience was outstanding. Our online and face-to-face contact with Maria Martinez in the office was always friendly, professional and easy. On Monday at the time of the interment, we were met by Mandy, who took us through the interment process with such professionalism, kindness and generosity, that we were both quite moved.She gave us plenty of time to say our last good-byes and we never had the sense that she had other duties to perform. She even thought to bring a small bunch of native flowers we could put by the plaque and rose petals to strew on the site. I'm sure she did all this well beyond the call of duty.. She is truly an angel and we hope that this review will be passed on. I'd also like to send the gardeners at Woronora a big thank you! The cemetery looks wonderful, and I'm sure it's because of all the hard work they do behind the scenes so we can all enjoy the peace and beauty of this special place. Thank you so much.

Woronora Memorial Park is a welcoming parkland spiritual retreat of contemplation as well as celebration, and have arisen from the Community, and care for our Community. They are very much part of your community today, they are here for you if you need them for caring advice, burials, cremations, and lasting memorials. They provide a stunning setting for cycling, walking, personal reflections, and community celebrations, year-round. There’s always lots happening and they invite you to register for their email updates and connect with us on social media. They will let you know about special event invitations and all the latest news, whether its innovative ways to remember special lives, spectacular new precincts, the latest in modern burial systems, or charity and community events in our magnificent grounds.

A tranquil spot to let somebody go. Additionally, a flawless spot to walk and mull over life. The blossom gardens are especially very much kept up and excellent. The crematorium and houses of prayer are fantastic Art Deco. There's in every case parcels occurring and they welcome you to enlist for their email refreshes and interface with us via web-based networking media. They will tell you about exceptional occasion solicitations and all the most recent news, regardless of whether its creative approaches to recollect uncommon carries on with, dynamite new regions, the most recent in present day entombment frameworks, or good cause and network occasions in our sublime grounds.

Very poor. My mum had an appointment on 27th January to organise place for memorial for my deceased father. We paid the invoice the next day at Westpac, and sent email same day with inscription details, and requesting confirmation. She has tried to ring them 3 times to confirm payment received and everything okay with the inscription, but they have not returned her calls. I escalated at 9 am this morning, as my mum was very upset by their failure to return her calls, and they still have not returned my call. The phone system is atrocious: I was on hold music for over 5 minutes. I suspect a very disorganised and dysfunctional back office at this organisation.

Had an appointment at 1.30 waited about 20 minutes reception said they double booked I said it would be nice if someone had rang and let me now. Waited over 30 minutes I Was there to place plaque on my fathers plot. I informed her that I was not happy she informed me different from the reception she said the other person just walked in front of me and he had to plan a funeral you are her for buying a plot I said I was not then she kept calling my father buy his middle name no apologies just excuses on a very stressful day which did not help me at all.

I have been trying to organise a plot for my Dad without success. I called at the start of January and booked a virtual appointment for the start of Feb as that is all that was available. I never got a call. When I called this week to say I never got a call, the lady took my details again and said I would be contacted soon to set an appointment time. 5 days later and I’m still yet to get that call to even book in another appointment! Absolutely atrocious service on top of the stress of other things

Beautiful cemetery, there’s a lot of history here and grounds are well maintained and so many beautiful birds. There are some graves that are damaged due to age but those are not forgotten. I always make sure to pay my respects as I walk. I can understand why some people are frustrated about arranging a plot here, unfortunately land is scarce now in Sydney for burials. Just know wherever you choose will be sufficient and the best send off. I’ll always be appreciative of the hardworking staff here.

Have now rung up twice about my mothers plaque, which is incorrect. Rang on Monday, told someone will ring me back Tuesday, no call , rang them again Friday, “will look into it”. This treatment is disgusting. As if it’s not hard enough losing your mother, the care factor is nil. YOU made the error, and I don’t know how many people I have to talk to, to get this fixed??? There is never anyone who can assist, only “take a note of it” For goodness sake, get your staff trained.

Tried to phone all week no one answers. Left a number of messages no returned call. Decided to turn up today with mum to see someone or make an appointment. Was treated like a number. Here's your appointment date in 6 weeks. This place is so understaffed it's not funny. The whole experience was just awful. Decided to phone another place, phone was answered straight away got an appointment this week spoke to someone with compassion. Our loved ones are not a number.

I farewelled my youngest brother Morris 3yrs ago now aged 59. He was a formidable, strong, proud man whom I loved dearly.. He lived his life to his rules, a no bs kind of guy..I am happy he is at peace with our Dad.. I will join them when God call's me to take my place in this beautiful place known as Woronora Cemetry!

This is a very nice cemetery (located in the Sutherland Shire) The Chapels are a reasonable size, there is plenty of parking available. The cemetery roads are not very wide, but generally not busy, good for walking, cycling around. There are also nice “dedication / tributes” around to look at read

Have tried calling multiple times to speak to someone about getting prices for burial, cremation and rose garden for mum. Left another message. It seems this has been re-occurring and continues to happen based on the reviews I've read for the last 12+ months. Would be great to get a call back.

I had the pleasure today of dealing with Chris and Daniel (part of the garden maintenance team) and they were very accommodating and professional. The grounds are always looking lovely. I have several loved ones buried there, and the gardens and lawns are a credit to them and the team.

A very pleasant place for your loved ones. Many thanks to the excellent service from Customer service during such delicate and sensitive time. I would love to mention by name Sarah F for her attention and advise Sarah gave me with uplifting the ashes of my Loved ones Alfred Fino

I went to the admin office for help to find the funeral of a neighbour. The lady in the office was rude, would not helped me and implied it was a closed service which it was not. A hard and callice way to treat the living and the dead. So I missed the funeral and had to go home

I'm so pleased we had my mum's funeral at Woronora. The Chapel is beautiful, the grounds are lovely, well maintained and so serene. Truly a lovely place to lay her to rest. Followed by a wake at The Cottage with Celeste catering. Everything was just lovely.

I am very unhappy with the service given after l have paid for my mothers plaque over three months ago. I have been given nothing but excuses, no one is returning my calls or emails, my family justs wants closer by placing my mums ashes and plaque.

The gardens are beautiful, the admin & sales staff must be terribly under resourced. Literally can’t get return phone calls to arrange a plaque and laying of ashes. Now looking at historical Google reviews, it’s how it is at Woronora Cemetery.

Charged $810 to place my fathers ashes in the casket with my mother. Also charged $1620 to put my grandparents ashes in the same hole as my parents. That’s $2430 for one hole I had already paid for. Plus they were inefficient and disorganised.

A peaceful place to lay someone to rest. Also a lovely place to walk and contemplate life. The flower gardens are particularly well maintained and beautiful. The crematorium and chapels are grand Art Deco.

Nicely maintained. Just don't try to find a particular grave there even if you have the details. Signposting is inadequate. No decent map. Section numbering inconsistent. Insufficient staff. Frustrating.

Peaceful, beautiful n safe - grounds are well cared for and good security - don't have to worry about vandalism and feel safe at night . Staff was extremely considerate n helpful.

I can only comment on the cemetery itself, not the customer service. Absolutely beautiful cemetery. Gardens are gorgeous. I often walk around it. It’s very peaceful.

Very calm & solemn place to remember your loved ones. Gardens are beautifully maintained. Toilet facilities are clean and has provision for wheelchairs and prams.

Rest in Peace, Dad. I wish I got to know you. It was really unfair of my Mum and her new husband to not let you see me. I miss you, Dad. Love Joely.

never answer the phone never call back..its like your trying to ring someone who is buried there...... its called a Customer Care team for a reason.

Very neat and tidy, grass always trimmed, staff always making sure to keep all the graves clean and very helpful when looking for directions.

Lovely gardens and always maintained to the highest standard, Best place to take in nature and the beauty of this place.

Lovely quiet gardens that are well cared for. Even though a cemetery you will feel at peace walking the grounds.

Beautiful cemetery. Definitely peaceful and glad that I chose this place for my father in law …

Very clean and looked after cemetery… it is quiet, enabling quiet contemplation. Beautiful and green.

Well cared for and maintained space ... fitting resting place and space to remember loved ones

My dad , grandma & par , uncle , nan& pop are all there very relaxing place to visit

Since 1993 today was the first time I seen my baby brother and I had no problems

For a cemetery, it is beautifully presented. It's a quiet and peaceful place

Homeless man threw what looked like chunks of old possum at me.

Spending time with my loved one is special to me cheers

excellent service, from professional kind staff

Beautiful and peaceful place ❤️ …

Beautiful memorial park, always peaceful.

Signage poor as are the plot numbers.

A smaller cemetary in a nice setting.

Beautiful place, beautiful gardens

My homunculus is buried here rip

Great spot , well looked after

A beautiful place to rest

Nice place for a walk

Peaceful and quiet.

Very helpful staff

A very nice park.

Visiting parents

Just beautiful

Miss you mum.

Hi mum..

Hu