Absolutely terrible bank. All there systems are incredibly dated and a bureaucratic nightmare. The Online banking is a joke (forget using Apps and devices) and everything you want to do takes forever and needs paper forms posted to the branch. They are incredibly frustrating to deal with and all staff and mangers are completely uninterested in any constructive feedback. Bank of China is the epitome of “Computer Says No” Avoid, avoid, avoid. My worst ever bank of any I’ve ever used.

Their people barely have any respect for their customers - they called me ‘student’ without asking while I’m already working, and sounded quite forceful and impatient throughout the call. But at least they did pick up the phone call and solved the issue I met. Hopefully they’ll be given some proper service training later. Only after that would the Bank of China become a better one.

Nice service and excellent FX rate(if you hold a bank of China's other currency Account)but conduct even more strict rules and check than other UK bank and service is also not always available...

我的亲身体验，无论是电话咨询还是今天去柜台办理手续，工作人员的服务态度都非常友善。我也是犹豫了好久到底要不要去办中国银行卡。犹豫不决的原因也是看到了一些对他们的负面评价。虽然说他们要求的资料确实严格一些，但是这跟工作人员没有关系。每个银行都有自己的规章制度，认可这个品牌就要遵守他的原则。非常感谢今天的几位工作人员，！

Small branch with limited resources (service windows, staff, etc.) for the customers. But I would say it's operating OK with good enough efficiency.

if possible, i would choose half star or zero, really terrible service i never ever met before!

Slow. Never before where I spent over half an hour at a bank waiting

用了英国中国银行有接近10年了，感觉一直不错，很难理解前面评分，你试试去老外银行，一点小事都要预约，有些态度很好，那效率呢？？？

Cannot believe they do not open on Saturdays

我刚刚打完电话的，客服人员态度非常好呀！为何下面那么多不好的评论呢？不理解

电话接线员服务态度奇差！没见过骂客户的接线员！真的想直接取消预约！

干什么什么不行 给自己人找麻烦第一名啊

中国银行不能用中国银行的卡，牛B

接线用英文?你特么不是中国人?

速度太慢了，應該提速

还不错