Not good experience. I booked reservations 5 days in advance and asked to be picked up from body shop at particular time, and had to wait 1 hour te o be picked up, and then another one in line to rent a car. Car was dirty inside and seat adjustment doesn't work so I need to make another visit to replace for better one. Staff is nice.

I have had nothing but good experiences here. The customer service from Erica and Carla (I think that’s their names) is phenomenal. They make up for all the other terrible enterprises. Carla is always very thorough in her explanations and supere friendly. I hope these two receive a raise for their great work!

The manager Ericka was very welcoming and professional , made the experience of being hit while driving and needing a loaner car much less stressful then I anticipated. Clean office with hard working folks inside! Thanks very much ladies , would highly recommended your quick efficient service to all.

They did not want to work with me because I had an out of state license, and some credit card issues. It was no big deal because the Hertz car rental that was two blocks away took real good care of me. I would definitely recommend Hertz before enterprise. The staff was friendly tho.

Jack M., the Manager is Awesome. Good customer service and not a long wait and they explained all the prices to me. Many time they didn't have my car in stock and Jack M. put me in another car with long legs room since I am tall. Thank you all! ~ Mr. Bright-Triplett

The guys here are all very nice! They took care of me in a nice timely manner too!! Edgar took his time and explained everything I needed to know about the rental process. If I need a rental in the future best believe I’m coming back to this location. …

I really love and like the way they treat me and my husband when we rented a car. We try one week first and then follow with my second week. Now we going to rent again. Thanks enterprise to fill out our needs on rented the car. Att. Maribel Vargas

Service by representatives did not drop because of pandemic. Organization has adopted health protocols which protects renters and staff alike. Pricing for renting appears to not have increased significantly due to enhanced sanitization of vehicles

Alex helped turn my bad attitude into a greatfull one. Super smooth, professional & patient, he helped make a really annoying situation with the insurance company into a better one. & they’re a dog friendly crew I mean c’mon dog people are great

Terrible customer service does not honor your reservation n try to make you rent a car that you didn't reserve because they take probably take more reservation than available cars. Twice I made a reservation in the same week and twice their

Rented a car through my insurance company and they gave me a smaller car then requested. When I picked up the car less than half a tank of gas and car smelled like pot. When I returned the car to my repair shop there was over half a tank of

Rented here for a short weekend trip back home to Chicago.... VERY PLEASED with the personal service. Heck, he (Jack asst. mgr.) even called to confirm my reservations and give me a closer pick-up window and directions when I needed to make

A car was left for me at an auto shop from this facility. Upon arrival, I found the car that I received was dirty, smelled of smoke and had settings that limited max speed and volume settings. This facility and other facilities did not have

I requested a rental through my car insurance. Enterprise called me to confirm reservation on rental on 9/10 for 9/13 at 10am as my car was in a collision. When I arrive on 9/13 I am told there is no reservation and nothing available until

Worst customer service ! Miss KARLA needs to do a WAYYYYY BETTER job at her customer service skills !!! Did not appreciate her rude responses when asking a question & on top would not let me speak fully kept trying to cut me off ! . & very

Service experience with couple of transactions with them is just ok. Giving3 stars because it took 3 calls for me to receive my receipt through email after returning my car last Saturday I wonder why it took them Monday to send my receipt.

I cannot recommend this place enough!! After a horrible experience with a rental place nearby (who picked me up an hour late only to not have a car for me) John went over and above to take care of me. He got me into the perfect car for me,

We have been renting from Enterprise for a while now and have found you to be a great car rental company. We have tried other companies and have experienced many problems but the Enterprise staff at the Craigin location have all been very

We were unable to rent a car because of a minor difference in the address of a drivers license and utility bill. One said apt GE and the other said apt BE. G for Garden and B for Basement are interchangeable words and mean the same thing,

Made a reservation for a minivan. It was confirmed. I walked over just to have them tell me the vehicle was actually not available. The lady in charge was very rude. She smirked at my questions and wasn't helpful at all. I walked over to

I was involved in a accident and my insurance told me i can get a rental through enterprise. This was the closest location to the body shop where my car was being worked on. At first everything is fine they pick me up and take me to the

I called beforehand to make sure i was able to use my debit card and out of state license to rent a car since i was hit in the Chicago area. The woman i spoke to, told me as long as i had full coverage insurance on my vehicle that i was

Place is horrible. The assistant manager Jack Marren immediately racially profiled me. Gave me the run around on rental. Said I needed additional paper work. When provided, he insinuated that the documents were fraudulent and would not

Great experience with them, gave me a rental of my need last minute. Erica(sorry if i butcher your name) is amazing, i dropped off the rental close to closing time yesterday. They also gave me a ride to the body shop. Very polite and

This place used to be good, lately customer service is down hill. I made a reservation for a small car, I saw the cars on the parking lot but the front desk wants you to rent the high end car. They can not give a reasonable/credible

Working with Jack was wonderful! I had an emergency in my family and needed to book a rental the next day. I thought all was good until I got a call early the morning I was to pick up a car from the original place I had booked. The

I placed a reservation to have a vehicle rented. I went in the location at the time of the pick up and as soon as I walked in an agent approached me & stated that they had nothing available. I tried to explain to her that I had a

Worst location to rent a vehicle. They told me I never made a reservation when I called and talked to one of their female employees over the phone twice. If you really like enterprise go to the location on Milwaukee ave instead.

I have been renting from this Enterprise for some time. It's convenient & in walking distance. Never have i been asked if i need s ride back home unless i request it. Their is always different employees but always welcoming.

If you are under 25, bring your own car insurance, otherwise, your out of luck. At least that happened to me, and I'm 21. Other than that, customer service is great. Especially with impatient customers. (Witnessed personally)

Recently got a car from this location. I was given a Corolla the car reeked of cigarettes, every time i drove the car I’ll get a headache. I wasn’t offer any other option. Will never return to this location.

These guys are great. Jack and Tom went above and beyond to get me back on my original rental car after the body shop failed to get my car ready on time. I would definitely consider them for future rentals.

Jack and Tony are amazing! I truly appreciate their customer service. I wish their facility was bigger, I feel for them when there are a lot of people in the waiting area. Very professional and easy going.

Had to utilize this enterprise when I had to drop my car off for service at a local shop. Customer service was fast and things were largely painless. Most everything was set up via my insurance company.

Jake made my rental process extremely easy. I called ahead to ask about what I needed to bring and he was friendly and helpful. They had me in and out quickly and I’d definitely rent from them again.

The only Issue I had was that it was raining and the wiper were no good. And I realized that in all the rentals I've been in that's always a problem other then that good service with the staff

Jack was very helpful and checked me out quickly. He followed up by making sure there was nothing more he could do to improve my experience. It was a great experience. Thanks Jack!

Enterprise on Cicero was the one I used after my car was in an accident. They picked me up at the body shop took me to the office to set me up with a rental and I was on my way.

I rented a car for 5 days while my car was being repaired. All went well, returned the car but could not check it in because the individual was not available.

Not the best. I went to check out a car and the workers seem like they didn’t have interest in helping me, like they were bothered I’m helping the customers.

Everything was setup by the insurance company. Enterprise did an excellent job. No problems at all. Great service, will go here if I need to rent a car.

Friendly staff and good communication. They also were able to pick me up and drop me off at the body shop my car was at, so that was super nice!

Profesional attendee got me in a car fast and easy. No hassle return. This was a positive experience. Good job guys. Would recommend highly.

This is the best Enterprise location. The guys that work they are amazing and super helpful. Thew service is excellent.

Customer service was outsanding. Edgar is very helpful and friendly. I really recommend this Enterprise location.

Connor went above and beyond to make sure that I was satisfied with my truck rental. Awesome customer service.

Enterprise did not return my deposit after driving a rental for only 2 days, and was charged for a 3rd day!?

My experience at this Enterprise location was a smooth one! I’ve had two rentals thus far and zero issues!

Outstanding great customer service thank you …

Small and quaint not alot to choose from