My experience had a good face and a bad face also. Here is my story: Good face At the time of this review, Hertz has a spring special running and I loved it! My wife's car broke down and we had to find a plan for getting kids to school . I saw a Hertz advert on my Gmail and I jumped onto it. That was value for money! I recommend. The staff were very friendly. Bad face After picking the vehicle i noticed that the tank wasn't really full... A sign of lack of attention to detail. I needed to extend my rental so they wanted me to come back to the office to sign papers and gave me a hard time to extend over the phone. Eventually they did. This is unusual - with other rental companies extension isn't a hustle. On returning the car, I called them a day before and told them I would return the car following day early morning. They told me office opens at 8am but I can come anytime from 5am. I got there 7am and there was no sign of help. I had to xall national call centre because on the door there was no local emergency number. I wasted 30 min when I was supposed to go to work.... The staff accused me that I didn't understand their instructions and weren't prepared even to apologize. I thus dropped my rating from 5 to 4. Overall, I liked the prices, it's really value for money. After searching the market, I got the best deal so that I had to go for the second time.

I had rented a car from them through my insurance company when I had a accident, they asked me too pay the rental deposit for the vehicle which I did in September 2021, I returned the vehicle in September 2021 also(3weeks). I topped up the fuel tank tank as instructed both the rental deposit and the fuel topup charge went through my credit card. I have sent numerous emails to them and called a few times and I still have not been refunded the rental deposit that was supposed to be done about 21 working days after the vehicle was returned to them. I think this is absolutely not acceptable by them being such a large car hire franchise. I would not recommend them as a choice for car hire.

The best rental service I have ever had. Never been any issues, just best value all the time. I love Hertz. They don't have a branch in the Durban CBD anymore, but I make means to get to where they are in Umhlanga all the time. They are a total peace of mind, they have awesome consultants who go over and above good customer service. Thank you Hertz.

I have been to Hertz in umhlanga and the experience was out of this world. Owen Naidoo assisted me with such excellance, I have not experienced such excellent and professional customer service. Well done Hertz umhlanga on gaining such an awesome guy to your team. Keep up the top notch service Owen …

I rented a car in March still have not received my deposit. I have tried many times to contact the branch but I understand due to lockdown they would be closed I have sent many emails and no response. There is a cell number which is recorded on the voice reading but that number is even incorrect.

Great service at local Umhlanga office, overall very happy with my experience after 4 months of renting a car from them. Hertz is expensive but I was looking for a small, automatic car from a reliable brand (Toyota) and it was the only firm around that had that. Recommend.

Thank you to Owen, for providing excellent advice and great customer service. My fiancé and I are always pleased with your expertise and communication. Keep up the great work!

Limited branches to return vehicles or add an additional driver. High price if they collect. Car was reliable and in good condition.

Always pleased to be assisted by Sifiso. He goes the extra mile in ensuring great and efficient service.

Excellent service and very friendly and efficient staff, definitely your go to for Vehicle rentals!!!

Thanks to Owen and team ,best customer service compared to most rental companies in the area .

Outstanding service received from Owen Naidoo. What a pleasure dealing with this company!

Waiting more than 40 minutes for our car! Very confused staff. Worst experience ever.

Couldn't find a specific car that day was looking for a vw and they didn't have any.

Top class service! Owen went out of his way to help us and all with a smile!

Excellent service from owen and Team. Very friendly and really helpful.

Thank you Owen and sifiso for all your help,highly recommend you guys

Great and friendly service from Owen at the Hertz Umhlanga offices.

Tried to call to hire a car but couldn't get a reply

Well manored staff full of patient and passionate

Neat and clean. Quick in servicing customers

Brilliant and friendly service from Owen.

Owen was Very helpful. Amazing service.

Excellent service and friendly staff.

They gave me an awesome upgrade.

Staff leaves before closing time

Owen is the Man.... Well done!!!

Great service and friendly staff

Staff there are amazing people

Very convenient, good service

Speedy service thanks …

Excellent service

excellent service

Great service