17.03.2023: Zero care, absolutely disappointing! My partner has been saving up for a MacBook Air for a while. Today, she went into the store with the exact specs as she's not that familiar with tech and all. Its something one could easily tell. She asked for the 16GB version, yet she got handed the 8GB version by the staff member without her knowledge. She came to me all happy to show it off however turning it on we realized that its indeed the 8GB base model. We called and explained the situation but got told that since its opened they can't take it back anymore, then started to make my partner feel guilty over the phone about how they can't go through Apple and they need to resell this unit and she should've known it anyway. It's a $2,300 item, $2,600 with the 16GB RAM. One would think they are WAY more careful at this price point. The RAM in these units are soldered on so you are stuck with whatever its in them.

Went to buy a new phone 3 weeks ago and waited for half an hour whilst staff member talked to another staff member. Stated they were to busy to help when approached. Left without buying phone. Today went to inquire about region free dvd/bluray player. Waited another 30 minutes whilst staff member talked about watching Marvel movies with a customer. Got ignored initially when the conversation ended and I approached the staff member, and was treated with an eye roll when the staff member came back to the section. Abruptly directed me to Big W to make the purchase. Reason for writing this review is to let JB Hi-Fi know that the staff in the Mt Ommaney store have actively chased away over $800 worth of sales in the last month. Given the apathy and poor attitude of the staff I can't be the only sales they chased out of the Mt Ommaney Store.

The staff that have assisted me to buy items have always been helpful. Sadly, one experience at this store is why I am giving a negative review. The store is built up with signs and items everywhere, it is incredibly messy and difficult to navigate. So the queue area to line up is messy and confusing especially for older people. There was an older gentleman waiting to be served by the staff and he was waiting at the desk. The staff member was cocky and told him to line up in the queue area next time. He had clearly been waiting next, there wasn’t anyone in the queue. Respect your elders always, even if they line up in the ‘wrong’ area.

My most recent experience with this store was pretty good. Hands down this store is notorious for completely ignoring you especially if you’ve been standing at the one spot for over 10mins looking for help but this time round, Simon and the girls at the counter were very helpful. Bought a HP All in One and spoke to Simon on the phone prior to purchase. Upon arrival at the store I did get snubbed by 2 staff members so went and asked the counter for Simon who was really helpful. I’ll always shop at this store as it’s the closest to us but the store really needs to improve on rapport. Really happy with the purchase!

Shop is pretty much ok in terms of size and variety. However, I would have preferred to buy from Oxley if I knew how smaller is this branch. The problem which makes another star off was that the price tags were too old. The juicer we bought was down to $175 from $299 and the price tag was showing $319. That was the same with other juicers too which is pretty embarrassing for a chain shop at this size! We were lucky that staff member was doing her best to help us with our shopping experience.

Good stock, but i am standing in a store right now and have been for the last 10mins and i'm probably one of 5 customers in here right now and am yet to be helped. There are heaps of staff members here, but they are more interested in talking amongst themselves. Jb has dropped off really badly and i'm now googling a competitor to try out while i stand here looking at high end headphones.

Who doesn't like a good browse around JB? I find more and more I've just been going to JB Hi-Fi Indooroopilly for my electronic goodies rather than spending ages on the Web to save $5, and running the risk of being scammed or having the goods not delivered. Service can sometimes be a little slow, depending on what day you visit, but the staff, generally, know their stuff.

Helpful and knowledgeable staff, a lot of different stock loaded into the shop, that's one thing I've noticed about JB HI-FI is that they have just about every different brand of electronic available every thing from simple few dollar purchases right up to several thousand dollar purchases, your in good hands at JB Mt Ommaney. Thanks for your time

Constantly refusing to price match authentic retailers such as David Jones, happening over the last several years, other JB Hi-Fi branches have been more compliant with their price matching policy. This Mount Ommaney store throws out lots of excuse such as being below cost price. Very frustrating as this is the closest JB to my house.

I got a game from here, comes to Christmas and I open up the case and the game wasn't in there. A tad disheartened that the present my brother's got for me wasn't there. Other then that, the service was amazing, staff were all friendly even though it was a big Christmas rush beforehand. I just really wish I could play the game …

Friendly and Very knowledgeable staff. Usually stock is available when you want it. Clean well presented store. Staff will go the extra steps to insure you are very happy with your purchase. Great prices and will match or better the competitions price. Extended warranty is available on almost everything. Highly recommend

The staff here have offered me 'above and beyond' customer service multiple times in the last 3 months.. Howard (manager) has taken personal responsibility to ensure a good result for me when I have had extra-ordinary requests. The rest of the team have shown me similar respect and attention. Good work all !!

Fantastic range of products and can’t fault the customer service. I bought the wrong wifi router and the Manager used their discretion to allow me to return the item for the correct one even though the plastic wrapping was opened. Greatly appreciative of that. Highly recommend dealing with this team!

After arriving past closing time the staff went above and beyond to help me with my sennheiser ear bud warranty replacement... Unfortunately we couldn't find where another staff member had put my new item aside for me.... lol Great service though... Thank you for you efforts JB

Plenty of workers to help you and they don't try and rip you off they tell you if a cheap item is the same quality as expensive ones. Plenty of disabled parking and they pretty much have everything to do with electricals and Chris was wonderful seek him out you'll save heaps.

A TV that I purchased recently had no access to channel 9. Staff who sold it was unable to help me. I returned a few days later and staff member SAI was very helpful and demonstrated how to add channel 9. He was exceptionally helpful and changed my opinions of your company.

I just went there to buy a phone and the staff were so very friendly and made sure i was looked after and given information about the phone that i had no idea of which was so helpful. Thank you for your patience and time, it is genuinely GREATLY appreciated.

Mark is one of the best employees I have ever dealt with in this company!! My partner and I walked to waste some time before our massage and we met mark who had just asked us a few questions and was able to string up a massive deal on a new

Lachy at the Mt Ommaney store looked after us very well this afternoon. He was knowledgeable and patient with me, explaining the details and specs of the iPhone and Apple watch, without making me feel silly about my lack of tech knowledge.

I've never left a negative review before, but tonight I had a terrible experience at JBHIFI. At approximately 7:00, my partner and I went to JBHIFI mt. Ommaney to purchase a monitor. My partner just asked a female who is decorated to send

You would think Cyber Monday would apply to JB HIFI, but no... only Black Friday. I was told this morning the 'mouse' I wanted to buy was on Sale yesterday 'Sunday' and not Cyber Monday...... hmmmm Very Strange.... Well done JB HIFI!

Very busy place Hard to try and find a spare staff member if you need help. Once you do they are very helpful and will take their time with you, although one older male staff member thinks his all that and looks down on people..

Had a dealing with Sai one of the floor salesman.... absolutely great bloke... helpful quick and went above to help me and my partner... highly recommend to ask for him as his positive attitude and character will make your day

The staff were helpful but there didn’t appear to have enough of them. While I understand that being this close to Xmas they busy still the store looks cluttered. The manager was on the floor assisting staff where he could.

Click and collect customer. Lost 2* because had to be handed off to 3 different store staff, and each one required that I prove my identity to proceed. Not streamlined. Click and collect shouldn't be harder than walk in.

The store wasn't busy when I arrived with multiple floor staff talking amongst themselves while the lone counter server had a back up of 5 customers. Staff should better recognise when they are needed at the counter.

Have only bought a couple of times but the staff were friendly and courteous. JB always has good customer service and the tech people take time to explain. So I guess it is the same with JB Oxley

Marc in the pc section knows his stuff. Spent over 20 minutes with me ensuring one’s getting the best deal available that suited our family needs. What an asset to your store!! Thanks again Ryan

I bought my Samsung Galaxy s22 ultra at this store, and the lady in the phone section that served me was very kind and helpful. Definitely going back to this store if I need anything else :)

I love a good look-in at JB, even if my wallet laments it occasionally. Never had a bad bit of service there either. Often my first go-to for things electronic or video games.

The shops are small comparison to others, they are cramming in all the stuff because of the lack of space.. Staff are helpful generally.

Bought a printer for a very reasonable price with the help of Lachie. Great customer service from this young man, as always. …

Must say i was impressed with i was asked if i needed help three times very unusual for a jb fantastic customer service

Lucky enough to buy a discounted ipad air on black friday and special warranty offered by JBHifi (5yrs). Thanks!

Very helpful and polite. Especially at Christmas time when they very busy. Love this whole shopping centre.

helpful staff and not as in some other places available on entry. Nice surprise. Easy shopping

Great service by the salesperson who spent good time with me locating the right product.

Always great service. Howard the manager chased down stock for us like a champion …

Good range of products but but recieved conflicting information from different staff.

Jb hi fi it is the place where you can find any kind of music ... I love it …

great staff, sourced me an item and price matched it as well. good job team

It was good but took a little while to find someone for service

Sales staff were able to show me the exact HDMI cable I needed.

Probs the best JB Hi-Fi Chermside in Chermside tbh ngl

Great service,great prices. Highly recommend Jb hi fi.

Great staff very helpful. Got what I was looking for.

Great products in store and reasonable prices too.

Good sized store with a great selection.

Good place to find gadgets and devices..

Great store, very helpful staff.