Left us stranded after prepaying for a car five months in advance because they won’t accept a deposit via cash or debit card AND refused the credit card I had based on it not being a MAJOR credit card although it’s a Visa with my name on it, says credit on it, and is backed by a bank. The employee was rude and unhelpful.

I paid extra for priority service. This allowed me to go directly to the car lot, bypassing the four person line up at the regular check-in desk. The mid grade SUV I ordered was a high end vehicle, spotless inside and out, and got excellent gas mileage. I will definitely rent from Fox again!

Booked an economy and of course it "wasn't available " and ended up paying DOUBLE because that was all they had, which was even more then other car rental companies. I just didn't have the time to go stand in another line. Stay with a well known company.

The workers are very rude! Lady Manager was nasty and very rude. she racial profiled me! What company would want someone that discriminates against people. I am going to take this corporate. I put a 500 deposit on this car for you tell me I

Overall Fox was great for renting. It was over $100 less than major companies like Enterprise. I also received a smaller SUV which I’m used to driving. The team was friendly that helped me. I just didn’t like the return procedure of someone

After reserving a full-size vehicle two weeks before my trip, I arrived to pick up my rental from SAT Airport and was told that they only have minivans that they can give me. I took the minivan because I had important things to take care of

Do not use them! I found them through priceline, which I thought was the cheapest deal. Turns out they charge you for insurance! I declined and stated I would use my own, horrible woman working the counter stated I had to or I couldn't rent

Firstly our flight from Charlotte to San Antonio was delayed . I called the company to let them know that I would be late getting there due to recent weather delays 6 hr approximately from the recent storms . The airport kept shutting down

Horrible. Prepaid for a rental and when I got there I was told I needed a credit card for the $500 deposit. Nowhere did it say debit card not accepted. The associate said I will get the money back anyway so I again asked why I couldn't use

I booked a rental vehicle for an employee in my company and when she arrived Fox car rental did not have economy car which was originally booked. They had upgraded car which they were offering Christine but asking her to pay the difference

There is one person working and they are S……L……O…….W……. There’s no reason to take this long. Six people ahead of me, at least six minutes per person. 36 minutes to rent a car??? Everything is online??? I have a reservation? Should not take

If you pre-pay they will take 500 from your account as well as the cost of the vehicle. So I prepaid for a vehicle and instead of just “holding” the amount they pulled 500 from my account about a month out from when I actually pick up the

So thankful to Genesis with Fox for going above and beyond to help us. We realized we were missing a phone after we had returned our rental, and Genesis persistently searched for 30 minutes and did not quit until she found the phone. Many

If you are renting a car with a spouse, check your receipt carefully. They will charge you for an additional driver, but Texas law states that a spouse is automatically authorized as an additional driver and thus does not incur additional

Good Car and Responsive Service. Was not particularly happy with recommendation for Toll Transponder, as my travel only included one toll and it could have been easily avoided, but I paid the daily $12.99/7 days. I explained to the agent

Would not recommend. So I’ve rented a few times from these guys and haven’t really had a good experience yet. First time they gave me a vehicle with literally 70k miles on it missing interior pieces (granted this was quite a while ago).

I've used fox rental car the past 2 years. Never had an issue. The agents at the desk are always friendly. Making a reservation online is quick and the local deals they have are super nice. The cars are always nice and ready to go when

Shocked and upset about the entire experience with renting car. Should have researched reviews prior to booking. Upon arrival, was told the car I reserved was unavailable. Upgrade was additional, Expedia rates are deceiving, additional

The customer service sucked the lady I was actually working with was nice the other lady I'm assuming was the boss was really rude and I actually had to tell her to calm down. Customer service sucks it's almost like she was ready for a

I would avoid this car rental company!! They are "FOX" they charge you for insurance when my credit card company covers it. I had to pay extra money out of pocket. They were saying the insurance is required and cant be declined. Total

Will definitely rent a car from them again. There was a mix up with my late-night reservation (my fault) but Ares, made sure I got out of there with a vehicle. Great customer service and very professional. Turn in was smooth and easy,

I have to admit I was a bit tentative having read some critical reviews, particularly about pressure for add on fees and unexpected surcharges. Just being educated and expecting this is part of the rental process negated any negative

I was apprehensive after seeing some bad reviews, but overall I had a pleasant experience. I like that I wasn’t pressured to do unnecessary additions to my rental. It was fast and easy and my car was a lot of fun to drive! Thank you!

made an online reservation through Orbitz. I took an Uber ride to pick up the car at SAT airport. When I got there they told me they had no cars... no call/test/email to at least notify me about the shortage. Very disappointing.

Easy pick up, easy drop off. Used the pre-pay option for gas and they refunded my card for the unused portion, as well as the deposit, within 3 days of return. Will definitely use them again when I go back to TX.

(This is an edit to this post) Fox has done the right thing and refunded the money I paid for the insurance. I appreciate the response and hope that the error was just an employee who made an error.

PLEASE READ THIS REVIEW!! Worst experience of my life! I have NEVER had an issue renting a car with a debit card. Not only did they not take my debit card to rent the car, but I was

The customer service was great. We loved our car. They were very easy to deal with and the price was cheaper than any other car rental place we priced.

They were very efficient, I got a Jeep, it as brand new. The price was affordable and the staff was very nice even though was almost at midnight.

A very efficient process. Professional and courteous ever stage of the process. I will definitely consider Fox the next time I need a rental.