Exceptionally easy process, very friendly and knowledgable staff at the King Shaka office. It was pain free to get the car. ONCE we had the car, a totally different story!!! They wanted me to take the car for a monthly inspection, I had the car for three months, when I got it, it didn't have number plates, they told me that they would have them in a week and call me, no call received. When I went back a month later for the inspection, they did not have the plates and put a new paper sign on for another car. Same thing happened the following month. They put me on direct debit, my contract ran from the 7th to the 6th of every month, when they took the direct debit, they took it on the 1st. They never reimbursed me for the 5 days extra I had paid. They took the car back even though they owe me money. Now I have had a call from a legal department saying I owe them R1600!! I think not! They are crooks and thieves and I would not recomend working with them. The person who does the inspections also told me that if there is so much as a small scratch on the car, they will take it back from you and demand that you pay the fee to get it fixed.

I am very dissapointed, I had leased a vehicle for a period of 3 months and before the last month lapsed I requested a renewal, I was told to submit documents of which I did, Simangele responded to me 2 weeks after my second application and 4 days before I returned the vehicle saying it was approved but now I have to pay a deposit of R5000 together with the installment and the etolls whic was going to be roughly more than R10 000 I then said to her but these new terms and conditions should allow the assisting clients time to raise that money as it was not even month end, she then told me if you do not have the money you unfortunately have to return the vehicle.. My biggest problem is I have never defaulted in any payments nor scratched or violated any terms and conditions of Why buy Cars but I was treated like and irresponsible client that they want nothing to do with. After all of this i get emails that are advertising why buy cars at a R3000 deposit I ask myself was this a way of getting rid of me or what.. I still demand explanation as to why the car was strategically taken away from me.

The team at OR Tambo are friendley and provides a good service, but their was a mechanical issue with the vehicle last week and just to get feed back on what's going on is a problem, I phoned was transfered to customer care but which is how it works so just to lay a complaint that Mr. Ginesh is not answering calls. But when it's time for me to make a payment and the inspection you get called and whatsapp message. So I have paid for something that is standing and I don't use. The car had 22 km when I got it. It's now on 12000 km when it broke down and they have the car from Wednesday last and the same old storie applies again we will phone you tomorrow with a report on what's going on, Thursday came and no phone call , Thursday mid day spoke to customer care we will phone you with an update, friday comes and goes no phone call. It's monday and I had to phone once again. Awaiting feed back. Mr.Ginesh: because of the low milage they have to investigate the reason it broke down it had to go too toyota to get a report, all good I have nothing to hide.

If I had written this review in January there would have been no stars! Problems from the start, first, advertised without deposit then told to pay 5k. Went to the office paid 11k and was then handed the keys to a brand new Etios, which made up for any current I'll feelings. Then the monthly inspections came, not on agreed contractual dates which caused payment issues, then debit orders then no debit orders, over milage charges and no less that 2hrs in the branch every month. My anxiety levels were through the roof and then Dinesh got involved. What a breath of fresh air. Everytime I went off in a panic he calmed me down, when I went in for surgery he was empathetic and understood the situation. Finally someone who didnt see me as a number. Communication skills and customer service in branch needs to be worked on (I'd be happy to help ;-)) but value for money, great cars and overall a fair company to deal with. Thank you!

Car Rental Raw Deal. A beautiful fig, full of maggots. The car looks neat and decent, but the model is dated and hard to handle; though you won't know that until the car is handed to you. It feels as though you’re driving a second hand car, where the seller didn’t tell you of the car’s problem. Left to figure it out as you drive. Battery of the car dies less than 12 hours of collection. Rude Consultants over the phone when reporting the issues. Which implies that you can be left in the middle of nowhere with an unreliable vehicle and unreliable rental company. There’s company branding stickers on the driver’s side of the windscreen, which should not even be legal. The driver should have a clear view, with little to no blindspots/obstructions upfront. You’re better off with the other official dealers; though pricy, at least you know you’re safe. Cool Concept though.

I've used Avis' monthly lease and wanted to give another service provider a try. The website cancelled the previous applications which was a pain. But it eventually got sorted. Btw, the Avis mini lease requires no proof of income or any docs on website booking. However, I understand the credit industry and safeguarding of one's assets. Anyways, I came to collect the car and I wasn't loaded, then there was a system billing issue. Took about 30 mins to actually get the keys. Avis takes about 15 mins, especially if booking more than 3 months. All in all, it was a slow process, perhaps you need an analyst to help streamline it. Your staff were helpful throughout though.

Had the best experience. While I was still busy filling in the application form the agent phone me and said I can send the rest of the docs via Whatsapp. This was great so I could send copy docs via my phone etc. That was quick and awesome service. The friendly and very professional staff then sorted my application very quickly, 2 hours maybe to tell me that my application was approved. I went to the pick up location and they had all my details ready. I signed a few forms and done. I was given a brand new Toyota Etios Sprint. No hidden costs . WBC - what you see is what you get. And yes I would recommend WBC to everyone. Thanks to Why Buy Cars and Woodford.

I took out a lease from Whybuycars and returned the vehicle on the 29th of May 2022 I was informed that my Deposit would be returned within five to seven working days this morning I called the office to be told that it is actually 14 working days. I was told to speak to Dinesh and called his cellphone number a few times it just rings and then it goes to voicemail. No man guys you received your money and your car is returned surely it is not such a difficult job to return my deposit. I will see by the close of business today if I received my deposit and then post again. I sincerely hope you get back to me.

I would like to share my heartfelt appreciation to Smangele from Whybuycars Head Office in Durban. Your unfailing live, support, dedication, professionalism and commitment to your job is so enormous. From the first day I started to be your client at your workplace, you afforded me with excellent service. Whenever I encounter issues that needs to be resolved you always show up and assist me. Your Personality tick all the boxes for the type of business environment you working at. Keep up the excellent job. You really an asset to your company. Kind regards Simangele Sithole

I was involved in a car accident with a WhyBuyCars vehicle. None of the WBC team on call answered their phones and I was left stranded and had to organise getting the car back to them by myself. After this, I had to wade through their clueless call centre agent’s too and fro to beg them to submit an accident report, case nr and ASK them for the liability cover I needed to pay. Once I paid liability - and wanted to get a new vehicle, nobody seemed to know how to make this happen! What a bunch of amateurs. Stay away if you want professional and reliable car rental service.

WhyBuyCars was the best way for me to have a car. The service was excellent and process was quick because it took hours for me to have a car and the car they gave me was still new with 7000 and something kilometers, i could feel from driving . I love your service and your staff are so kind. I plan to continue using your car for a long term. Keep up the excellent work and i love the service i am getting there

From application process to pick, service was flawless. Angent Thabile kept following up with me and the all the staff is very professional. Privileged to be given a new car in excellent condition. I also like the cost effective flexible contract packages. To be honest i was skeptical at first, like no deposit, no credit check??? That's really bold and customer confidence on another level. Keep up your great work, you've got my vote

Customer service was terrible, not all details were explained before I paid.There were surprising additional amounts paid and the R500.00 waver insurance was added on the instalment to be paid monthly. While on the website it is stated that it is included in the instalment. So I have to pay 500 extra monthly now, consultant handling my query was unprofessional, please improve customer service and answer phone when calling!

My experience at the company put customer service at another level. Thabile the consultant was excellent both in honesty and courtesy which reflected positively on the company. All what was promised in the advert was kept. New car, no deposit and no credit checks yoh what a deal. You better increase your fleet we gonna be unpaid marketers for this company.

I had the worst experience at why buy cars. 1. Came there at the day I was supposed to take back my first lease and was told to pay for 3 days exta 2. Extra charges with are on the new lease that is not on the quote that I received from the website. 3. The wrong car was booked. I don't think I will go back for another lease after this one.

I just collected a car and before I did so the service was very good. After receiving the contract and getting the car there's no more communication. It really sucks as I am sure this does not reflect the owners great intention for starting the business but that of people who are employed to help with the service.

A totally easy and pleasant booking and collection experience. Some improvement on the communication about the signed contract between reservation agent and collection point, as well as communication with the customer on terms and condition prior to collecting the vehicle will make the experience almost faultless.

Hi I like to say thankyou from whywebuycars for the service that I got when I was enquiring for a car. Paperwork was easy because I have done an application telephonically and everything went easy, when I was collecting a car also, it was easy and fast then I got a car and drove home …

Dear Smangele Mbhele I am enjoying to be part of your client. I enjoy your excellent customer service. I'm enjoying driving latest Corolla so much, nice and comfortable. You are really making me to succeed and I feel happy to be part of your Future. Kind regards Raymond Parkies

Cowboy company with zero customer service still waiting for my deposit to be returned stay away from this company at all costs you have been warned!! rather use Pace car rental, no credit card needed for deposit and deposits paid back in a timely manner ..

Do not use these guys!! Not only did they charge me R1444 in etolls for trips I never took, but they charged me R600 excess waver per month AND still kept my deposit because of a scratch on the rear bumper! Do not use these guys! They are snakes!!!

Post contract extremely poor communication. It has been three weeks and I have not received my refund for my deposit. After two weeks and three follow ups they did not even issue a statement. I had to call them continuously. No promises kept.

From the 1st time calling them . They were very professional , they were with me all the way until collection of the vehicle. Both Thabile and Dhinesh in Durban were very helpful i will definitely refer my friends to Whybuycars. Thank you.

Service from Smangele that is at your HO in Dbn was extremely excellent. Please keep up the excellent job. You made my application process so smooth and removed the hesitation that I might have , you explained the product so well

The service is professional and easy to access, approval was easy and quick and collecting the vehicle was a walk in tjeathe park. Paying a bit more, my car is almost brand new and it includes roadside assistance. Simply awesome!

I have been renting with Woodford, many times. Exciting venture with why buy cars, that was smart move. Smangele thank you for the exceptional service from the beginning to the end. Can't wait for an upgrade. Mbalenhle Mthembu

Amazing and professional service. There is no reason to go through the hellish experience of having to finance a car, pay insurance plus service plan plus maintenance plan when you get all of that AND MORE for the same price!

All good and well when it comes to the application process. Pay a deposit, sign the forms and all is good. However, its month 2 and Im still waiting for my deposit to be refunded. They even ignore my husband and ours calls.

Thank you Justice at Hatfield for your friendly professional assistance. If you walk into Hatfield you are feeling the friendly and positive vibes. Justice will always keep you happy and makesure you walk away with a smile.

The process was made easy by Smangele who was patient , informative and explained everything in detail. Following up and making sure I understood, Thank you for the hassle free experience…. The best …

Sam was amazing, efficient and always available Pine- 9358 my account number Fantastic service and I highly recommend her Thank you for all your help I have my car and no more stress of transport problems

I had a query on late Friday afternoon. Smangele Mbhele was extremely friendly and helpful and could also give me the correct information. She was of huge assistance! She is a good asset to the company!

The process was easy and quick. Satisfied with the car as well and the pricing seems reasonable. The only complaint I do have is the fact that you cannot add an extra driver, this seems unreasonable.

I am a very satisfied 1st time client with no complaints. There was a bit of a hiccup with the vehicle collected the 1st time but Justice at OT Tambo rectified that within days. Thank you!!!

This company does not value customer service. 21 days have have lapsed and I'm still waiting for the refund payment of my deposit! They're not responsive on the WhatsApp channel....

Wow l don't even know where to start whyBuyCars have the exellent service.less montly premiums Exellent quality cars , Friendly staff always available to assist .Well done.Thank you

Smangele Mbhele service was excellent as always. She knows customer service thanknu so much Sma. U were humble when it came to explain de process really appreciated thank u again

Absolutely love why buy cars, Simangele specifically gave me great customer support. The service was smooth and straightforward, makes my life a whole lot easier. …

I received amazing service from Smangele. She checked-in and kept me abreast of all developments. Staff like her make the experience of dealing with Service providers pleasant.

Excellent service since completing application on webpage up to collecting the vehicle. Vehicle in excellent condition. Believe all will go well during the 3 months of rental.

My experience was superb.Smangele in Durban branch she is very humble n helpful.Why buy cars is dedicated company to their customers.im happy with them. Ican give them 9/10

Best way to have wheels when you can't get finance...always driving the newest car...they have their own flaws but nothing that cannot be fixed...who is flawless afterall

Great choice I don't have a bit of regret. All went so quick so convinient and people are so kind and helpful would recomend you guys to the entire world. Great service.

The worst post contract customer service I’ve ever encountered ,I returned vehicle on the 26th of November ,I’m still begging for my refund ! Calls are never Answered

Poor customer service in that they never respond to applications and never answer their phones ,I applied in April still no response despite many emails being sent

I will like to compliment Smangele from the Durban branch for the excellent service she provided me last week. Thank you for going the extra mile for me.

Smangele thank you for the good service.Keep up the good job you are doing You made the process easier.Your service and professionalism were excellent.

I am really happy with my decision made and received professional assistance all the way the deal is living up to my expectation Thanks to all

STAY AWAY!!!! Very easy to get the car. YOU WILL NOT GET YOUR DEPOSIT BACK. Cannot get hold of anyone on the phone or via email. DISGUSTING.

I have rented a car from whybuycars.co.za for 2 months now and the experience has been a very pleasant one and very happy with the service

Amazing service. It's so easy upload,. Qualify and take delivery. Most dedicated staff even assisted me on the weekend Smangele mbhele

Online process easy to use, however, application is declined before you even upload any documents??? Maybe a temporary problem???

Why buy a Car if you can rent it! Received awesome service experience from my Vehicle collection up to now. Thank you Whybuycars!

Your service was quick and excellent within 24 hours now l have a car thanks to you Whybuycars keep it up with your good sevice.

Simple and Professional. Definitely sticking around for long term vehicle rental. ps: Vehicle Drop-off might be an improvement.

Smangele Mbhele....thank you so much for the great service rendered....one of the best sales person i have ever dealt with!!!!

Disgusting and poor service. Contact number never available or rings and cuts off. Unprofessional and incompetent staff

It's a easy and seamless process. Staff is very and know what they are doing. Thanks a lot to the team at WhyBuyCars.

Smangele Mbhele you're the great. You have best customer care and communication skills. Keep up the good work

Great hassle free service, I didn't know getting behind the wheel was this easy. Try them and thank me later!

I was helped by Smanghele Mbele, always checking out if I need extension on kilometres and so forth. Thanks

The process was smooth and I got a friendly lady Smangele Mbhele who assisted me very quickly! Thank you!

This company has a whole lot to learn about consistency and communication. Stay away from them.

Poor communication on the refund process I have been taken back and forth for the past 7 weeks

I am so excited to receive my car service was excellent and quick cant wait …

Excellent service from staff . Especially Smangele and Neran . Make the process seamless

I received an excellent service from Smangele Mbhele. Rental agreement number is 9091

Sma is awesome such great service, really appreciate all the assistance. Your amazing

Prompt and professional, I like your service, keep up the great work and good spirit

Worst experience i have received , I will never ever lease a vehicle with whybuycars

Great Service indeed,quick and staff is very friendly...got the Car same day

Great experience thus far. Great service. Easy experience. Uncomplicated

Thank you Smangele Mbhele for a customer centric service. Keep it up

Awesome place friendly efficient staff j won't go anywhere else

The process was very quick and the service was excellent thanks

Excellent service, will definitely refer others as well

It’s been a pleasure working with Sma, great service

Absolutely exquisite service!!! Love this company!!!

Excellent service from Sma and the team at Sandton.

Amazing, professional service from Collin and Essa.

Great experience and easily accessible.

Thanks Smangele for your great service

The service was great and effective

Very good service, very good cars.

Thank you and highly recommended.

Awesome so accomodating thank u.

Excellent customer service.

Excellent service. Sma

False advertising