Having a bike after a very very long time not using one I needed to find a bike shop that if I needed any repairs or advice I could go to. I looked around and found the one that was the closest one which happens to be 99 Bikes. I haven't bought my bike from them, first of all mine is electric and the guy who makes them is in Brisbane under the name Major Neutron so taking there was out of the question. Having come to a situation that I needed to change my brakes I went to 99 Bikes and had a chat with the guys who repair and assemble the bikes. Very friendly and very knowledgeable of what they do I gladly handed over for them to fix my problem. They told me Saturday would be the day but I would be notified. They notified me that it might be ready on Saturday but it took just a little bit longer which meant pick up would be Sunday. Which was no bother. As for the sales part I ventured inside to grab something that I needed they have a good selection of bikes unfortunately this world wide inconvenience that we have stock might not be there but the staff are quick to find out more information about its arrival. Very friendly staff and eager to offer you assistance. For my first experience with a bike store I felt comfortable and all my questions answered. If you are looking to purchase a bike or a electric one give them a try and when you decide to buy make sure that you are getting what you want not they want to sell you. Whichever store you go to

Very disappointed this morning in 99 Bikes Bentleigh. It’s a shame as I have received good service from them before. To summarise, I booked my bike in for a few things to be checked and advised at the beginning that I needed it complete that day as I was relying on my bike for transport the day after to get home from dropping my car in for a service nearby. When dropping my bike in the staff member upsold me on a service package and said that it was no worries, it would still be complete by close of business that day. It got to just before closing time and I had to call up to find out what was happening with my bike. I was then told it would not be done in time for closing but they would instead have it ready for me to pick up at 7:30am the next morning, knowing again that I needed to take my car for a service first thing that morning. I arrived at 7:40am and was told that my bike hadn’t even been looked at yet and was pushed back to be done that day instead. With no public transport options and Uber being $55 to get 6km back home to Brighton, I had to take my bike back in a state that it shouldn’t be ridden on just so I could get home. Due to this poor service of multiple false promises, I will not be returning to 99 Bikes.

I recently had a great experience purchasing a bike from 99 Bikes in Bentleigh, couldn't be happier with the decision! The level of service and expertise I received was outstanding, and it was thanks to the exceptional staff, especially Nicholas who helped me to find the right bike for me. At first I was overwhelmed by the wide selection of bikes available at 99 Bikes, but Nicholas was genuinely eager to help me find the ideal fit for my needs. His enthusiasm for cycling was evident from the very beginning. He greeted me with a warm welcome and took the time to discuss my interests and requirements before we looked at options. Nicholas then proceeded to offer valuable insights that ultimately guided me to make the right choice. When I returned to buy some accessories, he also took the time to follow up on how the bike was performing and if I had any other questions or concerns. Thanks 99 Bikes for this most excellent experience!

Don’t service or let them handle your bike here. I took my bike to service and changing the crankset and cassette here and it was a really bad experience. I assume I am going to get my parts back but they told me they have thrown them already due to wear and tear. Excuse me, you have no right to throw my thing away even though it no longer be able to use. They also chipped the paint work of my bianchi. I took my bike to wash and re-lube the chain. The person told me they have put 2 quick link on the chain. I gave them a brand new sealed chain and I think the people who work on my bike had done a terrible job who don’t even know how to measure a correct chain length. I paid for the 299 service and I am pretty sure the bike wasn’t disassembled to parts for cleaning. I can still see a lot of dirt on the bottom of the bike and in between gaps and stuff. The bike wasn’t clean at all. Don’t take your bike there.

Went down to buy a case as I saw online that they had it in stock. The online and club price at the time was $34.95. When going to purchase, it was almost $50. When my wife questioned the price, the older bloke serving became very irate and scolded her saying she must sign up for the club and buy it online. Did so, and was told that we'll receive a message when it's available for pickup. I wouldn't have bothered if I knew this was going to be the service, but needed the case ASAP. When coming in to pickup the next day, the sticker price was corrected to $34.95. Some people should not work in retail if they're so easily triggered when their inconsistent pricing is questioned. I also don't see why we had to come back the next day when we could have picked it up on the spot...

Shout out to Ty and the Bentleigh team who provide exceptional customer service during Stage 4 lockdown. I needed a new bike to enable the fit of a Thule child seat. Ty provided exceptional service over the phone over two days investigating which bike would be suitable. He was patient and really knowledgeable always following through with calls and emails. I bought the Merida Big Seven 60. Couldn’t be happier with it. Considering I couldn’t look at it due to Covid or test ride it- when I picked it up and got it home to ride it was perfect. Love my new bike! Thanks for the great service during such a difficult time to trade. Covid makes it hard not being able to enter the store etc but you made the process so easy. 10/10 seamless service.

Today I purchased a new bike from 99 Bikes Bentleigh. I was served by Ty who was nothing short of exceptional. I explained what I was looking for and what my budget was. Ty was informative and friendly. We found a brilliant bike that I got to try out. I will have it delivered to me in a few short days. I cannot praise Ty enough. Whatever you’re doing at 99 Bikes please keep doing it. I have noticed reviews commenting on the lack of parking at 99 Bikes Bentleigh, I’d like to offer a different perspective; the store sits on one of the many service roads adjacent to Nepean Highway, as such parking is available the entirety of the service road AND this stretch of road parking offers a very safe space to try out your bike before purchase.

I got a bike from a different store and had a minor break issue with it. I called the workshop team at the end of the day on a Saturday to ask if they could look into it for me. They were more than happy to. I was welcomed by Noddy and Johno - They we’re both willing to assist and educate me. They walked me through the procedure and even went out of their way to double-check a few other things for my protection.  For the 15-minute service, they didn't even charge me. Which I’m super grateful for! I would strongly recommend! They were super thorough in their examination and just super friendly guys overall - Will definitely return if there are any other issues or concerns. Thank you boys!

Have purchased 4 bikes from 99 bikes over the years for various family members and have always been impressed by the staff's knowledge and service. It's just a good purchasing experience. Recently also had a very good experience with servicing - they accidently damaged my cheapo rear light during the service, but rather than making a fuss or hiding it, they got on the front foot and put in a replacement at their expense rather than letting me go away with an unsafe bike. Pretty sure the new light cost a bit more than the light that was replaced too. It's not necessarily the cheapest but you get the extra value.

I had a great experience with the 99 Bikes Store in Bentleigh. I initially dealt with Chris over the phone who was super helpful and gave me the time of day to help with sizing and answered all my questions in great detail. Following on from this I had another phone conversation with another representative at the store who was also very helpful. Great to see there is a consistent high caliber towards customer service and experience. Would highly recommend this store, I know I'll be making more purchases from here in the future for all my cycling needs. Great work guys!! Words from a very satisfied customer :)

Worst service ever. Spoke to Ty on the phone who struggled to look up stock on the computer, and decided to lie that it was in stock. When we arrived, he pretended he didn't speak to us, or to know what we were talking about. He just stood there making sheepish faces. Employees such as this, who have no work ethic are the reason I will no longer shop at 99 bikes, and why I will implore everyone I know and don't know alike, to avoid not just this store, but all 99 bikes stores. Employing jesters with no morals, work ethics, or brain cells is not a way to run a store.

This company is absolutely fantastic and the crew at Bentleigh are so helpful, knowledgeable and friendly. I bought an e-bike there a few weeks ago and it is absolutely awesome. I had a few issues with a pet carrier I bought online and they could not have been more helpful in rectifying the attachment issue I was having. They are always busy because they give the best service and the best price and great support in customer service can be hard to find. Thank you! :) from one happy Rever bike owner and her .

How's this for empathy! After a very unfortunate theft of an e-bike 99 Bikes sales guru Dom stepped in with an exact replacement at a time when the choices were a bit limited due to stock shortages. He alleviated much of the shock of the bike theft by throwing in some very thoughtful touches to the transaction displaying understanding and my need to get back onto the wheels again without delay. Bike sales people can take a lesson from this. Little wonder my last three bikes sales have been with 99 Bikes.

Can't give enough praise to 99 Bentleigh for today's bike service. Within 90 minutes of dropping off my son's bike, it was fully serviced and several parts were replaced -- including a broken rear axel -- at a very reasonable price. Definitely glad I bought his bike there and continue to get service there. My local bike shop told me they'd need to hold onto the bike for a week before servicing it. 99 Bentleigh turned it around same day, and it looks great. Highly recommend.

Exceptionally friendly staff who are also very product knowledgeable and never make you feel rushed or pressured to buy any product, merely on the basis you have asked a question about something. A nice place to visit, browse and buy which I did in one of their regular and excellent sales. 99Bikes Bentleigh are the complete and utter antithesis of the sharks at Harvey Norman and the 'Good' Guys and I can think of no better compliment or comparison than that.

I had a fantastic experience here thanks to Nicolas. He was very attentive in listening to my needs, very informative and not a pushy salesman, and didn't rush me! He presented to me 3 options to test out, to see which was the perfect fit. Helped me with finding the right bike, helmet, lock and lights! Thanks Nicolas for helping me find the right wheels to explore Melbourne in! We shall be back in the future for me =) hasta lluegooo!!

Friendly and efficient staff at 99Bikes Bentleigh workshop. Patrick assembled my eTrike Bike as planned and I paid the quoted fee despite the extra required assembly work. Patrick kept me informed of progress, was helpful and nothing I asked him to do or explain was too much trouble. Really pleasant crew at that place. I received great service, would definitely recommend them and would return to purchase from their shop. Thanks guys!

I had questions after looking at the website in order to buy two tires for my bike. I received great advice and when I turned up to buy the tires another sales person helped me. Both was friendly and helpful. The sales person ensured I am signed up as a club member and the discount was a great saving for me. I will recommend this store and the sales team any day. Thank you, I will support you again.

These guys have a bike shop on premises that are flat out on point. There knowledge of all types of bikes are evident as soon as you walk through the door. The time that they take trouble shooting and figuring out a solution is fast. They were doing it for a guy on the phone when I arrived. I was seen quickly and had expert help. My bike feels awesome so thanks 99 bikes you guys are the best!

99 Bikes Bentleigh is a awesome Bike Shop! Weather you are looking for advice Repairs or buying this is the place to go! The staff are super helpful And always going above and beyond to help customers, Johnno in the workshop is especially helpful! I Highly Recommend 99 Bikes! Thanks for everything guys I know I can always rely on 99 Bikes in Bentleigh to help!

Outstanding service and quality bikes, do yourself a favour and hit up Noddy and the friendly crew down at the 99bikes Bentleigh location. Professional team, super fast and their price value/service is unbeatable. Best in the business!! Huge thanks again to Noddy and the team for sorting me out with my first road bike See you all soon. Cheers, Sal

Just a wonderful customer service experience! In buying an ebike, Chris took time to understand our needs, fantastic product knowledge, not pushy, engaging, offered a great deal, clearly set out all the company's customer centric policies regarding free service, returns etc. He was a great brand ambassador! Converted us to our new go to bike shop!

BEST SERVICE EVER! Turned up 10 minutes before closing Time ask for a cassette and rotor swap onto another wheel the guy take off my cassette puts half of it on drops a ring in a small hole in a cupboard has to take the cupboard apart to get the ring spends 10 minutes retrieving it after puts parts on rim then fix’s my cassette in no time.

The service guys at Bentleigh 99 Bikes are awesome. They helped my son with the rear hub on his bike when he thought there was a problem with it. They pulled it apart, checked it out, retention’s it and assured him that it was 100% ok…. And didn’t charge him. Thanks so much for your help and see you again when there is an actual problem.

Big big thanks to the two mechanics who helped me out today with a new headset kit for my son's Marin bike. Made my day, super appreciated and it's help like this that makes the world of difference, coupled along with decent healthy stock levels of parts. I was able to get the bike back up and running shortly after. Thanks guys!!!

My bike had a puncture, I rang 99 Bikes Bentleigh and they told me to bring the bike in and they would fix it on the spot. I was very pleased with the friendliness and quick service and that they pointed out something that I should be doing to the bike. Great service, very polite staff and very reasonably priced

Customer service which goes above and beyond! Along with the extremely knowledgeable staff. And don't forget the positive energy throughout the store. If you're looking for all the above, head in and you won't be disappointed!!! A big kudos to Noddy for being the main support on the day with my purchase/order.

As a “first timer” purchasing a gravel ebike with drop downs greatly appreciated the patience and service provided by Doron, Dom & Jerome. The 99 Bikes Bentleigh Team were awesome explaining options, setup and basic maintenance. Thus far 120 km’s covered and very happy with my choice of bike and 99 Bikes Team.

I noticed my bicycle tyre was strange on my way home from work. Luckily I live nearby 99bikes and the staff members helped me, even without a booking. All the staff were lovely, but one in particular whose shift had actually ended, changed my tyre and tube on the spot. Thank you for getting me home safe. :)

Purchased a Merida 200 Bike 6 months ago took it for a service and the entire chain and rear cog had to be replaced. I have ridden the bike only about 6 times on road since purchased. There is no way the bike was fit for purpose if this was the result and no warranty fix was offered very disappointing!

We went to 99 Bikes Bentleigh, for a bike for my 12 year old son… the service we had was fantastic. Nicolas was knowledgeable, kind and helped us find the perfect bike and helmet for my nearly teen. He was also very patient. I cannot fault the service. I would recommend him and 99 Bikes to anyone.

Amelia has been great in assisting my family with two bikes purchase. Very friendly and careful pick right bikes to suit our needs. Did pre delivery inspection efficiently. A busy Sunday morning but she always put smiles on. Great shopping experience! By the way, Sam in Kew store was great too!

What a great service from Jonno and Diego today, helping me with simple however tricky resolution with my front derailleur issue. Such an exemplary service from both at the workshop, would definitely come back for more business having recently bought an indoor trainer. Thanks gents! Imam

Today I picked up my son's bike from the Bentleigh store. After initially purchasing this bike and organising delivery, I changed my mind to a pick up. Doron was very helpful and had the bike available for pick up. Such great service. I highly recommend 99 bikes. Thanks again.

I needed a small but important job done quickly (swapping a bushing from my old to my new shock). The guys in the workshop were able to help me the same day which was so good for avoiding delays. I really appreciated it, and they did a great job at minimal cost. Recommend.

THE go-to bike shop. These guys really go above and beyond. Both in the workshop (e.g. a jammed pedal fixed on the spot, a thorough service done fast), and in the store - (honest product advice, teaching bike care). Good value for money and loads of expertise.

Lost a spacer on my mountain bike, Diego fixed up in minutes. Great person to deal with, best service, thanks mate. Went and spent some money on accessories and the service there was also awesome. All in all a really great experience, best around. Thanks

The guys in service are fantastic, always happy to assist with my left field DIY questions or providing the needed input when special tools are required. Great characters, and fantastic customer service ethic. I'm blessed to have them as my local store.

Great customer service! Diego from the workshop helped me out with some spacers so I could use an old 7 speed shimano cassette on my zumo trainer (which is only designed for 9/10/11 speed cassettes). Workshop is both helpful and knowledgeable!

Couldn’t recommend highly enough. Nico was incredibly helpful, insightful and approachable - made great recommendations and set-up my bike quickly. Jeff went above and beyond to help me out getting the bike home when it wouldn’t fit in my car.

Took my BMC to the legends in the workshop today. Diego had it fixed up within minutes. Super friendly, professional and efficient. He explained the issue (and the fix) to me in really simple terms. 10/10 service, would definitely recommend.

I absolutely recommend this place. Nicolas’s customer service was impeccable. From the beginning he helped me finding the bike that fit my needs. I feel confident with my purchase. Excellent quality products and easy buying process. 10/10

I have shopped here more than 10 times. Staff always super friendly, helpful and passionate cyclists. Prices always very reasonable and nothing is ever too much trouble. A great example of what service should look like. Well done!

Got a great bike, my son loves it. Great prices, especially for members. Staff super helpful, got us set up with everything we need. Looking forward to continued servicing and keeping the new bike in great shape. No complaints!!

The team are legends. They are flat out at this time of year and still took the time to fix my chain as a walk in. Even tightened up a few loose bolts to make it safe. Excellent service. Won't go anywhere else again.

Super friendly staff who go above and beyond to help you out. Helped me out with my new bike wheels and got them fitted perfectly. Real credit to the brand to be honest, I just wish they had stores like this near me.

Has always been our shop of choice. Always there to help, got us through the lockdowns. Bought the mongoose, hamax chairs and trailers, and the kid handles. Well stocked and friendly service, would always recommend.

Awesome guys in the workshop, had an issue with a replacement derailleur and they gave me a spare one for free! So helpful, they genuinely care about your bike. The workshop team really know their stuff.

Thank you to Jerome for the amazing service I received this week. It’s great to have a local bike shop that I can trust to not only take care of my bike but also look after me as a customer. Thank you!

Review for the store and workshop - very helpful and knowledgeable team, got me out of trouble on a few occasions. Would definitely recommend, however would like to see a broader range of clothing

This is my go-to shop for all things bike, reasonable prices and well stocked. The guys in the workshop next door really now their stuff, are very friendly and really care about customer service.

Great customer service yesterday! Thanks Chris for accomodating a quick few minutes in aligning my son’s back wheel. Best part, no charge so he was able to cycle away with big smile on his face.

Jeff in Bentleigh was absolutely amazing. Even though the store was insanely busy never once made us feel rushed. Explained everything and wasn’t at all condensing like we had at another store.

We were looked after by Jake, and even though we didn’t buy a bike (it wasn’t the exact colour we were after), we were very impressed with his excellent customer service - we highly recommend!

Geoff and the team are sensational. Patience explaining the ‘ins and outs’ to a very novice bike rider, even encouraged a test drive! Prices are great, professional team, couldn’t be happier.

99Bikes Bentleigh is my go-to bike shop. They are always courteous and helpful whether it’s the workshop or shop. If they don’t have what you want they will get it in for you. Perfect …

Awesome bike shop with great staff who are very helpful and not pushy at all. Special thanks to Ty who has always been great to deal with. Would highly recommend 99 Bikes Bentleigh!

A fantastic range of bikes and accessories. Great customer service. Special thanks to Tyr, who took the time to help my son find what he needed. Highly recommend 99 Bikes Bentleigh

We are very grateful to Jake for his full help and service. My mom's wheelchair needed some air, and Jake was very enthusiastic to help us. Very loving, a bike shop with service.

Ty was wonderful. Incredibly helpful and great attitude. Made the experience smooth and easy. Some of the other workers in the shop were quite unhelpful and unpleasant.

Excellent service the technician examine the bike, showed me the issues, offer various solutions and was professional. The service was completed within hours very happy

Went in to get my sons’ bikes brakes serviced. Jono did it on the spot in under 10 minutes and no charge for either bike. Always quality service at 99 Bikes Bentleigh

Excellent! Patrick and the workshop crew are awesome. Knowledgeable, hogh attention to detail, take pride in their work and give great advise. Highly recommended.

Last weekend I had an issue with my disc brake on the way back from Beach Rd, and despite being super busy and understaffed, Ty helped me straight away. Thanks!

Absolutely phenomenal customer service! Patient, fun and knowledgeable staff. Massive thanks to the lovely Amelia and also Geoff for going above and beyond!

What a surprise. Customer service in this shop was really good. Nicolas was outstanding at guiding us through the shop. Thank you for your support guys.

Had my hydraulic disc brakes serviced twice here and they didn’t pick up that the calipers were leaking. Had them replaced at a different mechanic.

Great services and easy access Off the main road. I recently had some new tires fitted. The guys were so helpful they explained the hole process.

Friendly staff at the store and mechanics at the workshop. And we all know prices here are unbeatable! A customer since Mar 2018 and still be.

Huge thanks to Patrick for quality work & going above and beyond to recommend replacement parts that were appropriate to style of riding.

Excellent workshop service, they fit me in for a quick breaks change on the spot. Very professional and helpful. Highly recommend!

Took my bike here to look at the brakes. They tightened a few things and said 'free of charge'. Very happy with their service!!!

I had exceptional experience at this store. The repair shop fixed my slipping gears (rear cassette) on the spot at no charge.

Paul served me and was absolutely fantastic. Very knowledgeable and patient. Highly recommended will be coming back again.

Had a flat tire and couldn’t change it for the life of me. Andrew was super helpful and changed it over immediately.

Friendly sales staff, help to find what you are asking for few times I've been there so far at different stores too.

always get my bike service at 99 bikes in Bentleigh Old fashioned service with the personal touch - friendly staff

Great team of shop service guys and very attentive, helpful and knowledgeable mechanics. Highly rate!

Absolute legends, went there with a project bike, and they were immediately able to help me out.

Great bike shop get service soon as you walk in the door best price bike shop in Melbourne.

Sales assistant was fantastic. Plenty of knowledge. Bought with confidence. Thank you

Great customer service from knowledgeable staff. Their prices are very competitive.

Great service and patience. We tried almost 10 bikes before we chose one!

Excellent service and advice from Tom. Heartily recommended

99 Bikes always come through. Top people. Great service.

Really quick and friendly service, at a great price.

Excellent shop. Customer service is first class.

Really good service. Tyr helped a lot …

Great customer service by Andrew Sloman.

Friendly staff, good job Thanks you