I thought 99 Bikes saying it was "The World's Most Approachable Bike Shop" would be too tall a tale. Boy was I wrong. I recently became a local, in need of a reliable supplier for my biking needs. 99 Bikes delivered on that and so much more. It was really easy to hand over my money for a new helmet and some lights the first time I went because the salesmanship was just that good. The pricing is very reasonable and the staff are more than happy to have a discussion about what you're buying, keeping your interests in mind and not just their profits. I want to give a special shoutout to Trent. My bike got stolen from my home only a few weeks after moving to the area and I was in need of some help getting new mounts for my lights from the supplier (since the mounts were on the bike when it got stolen). He got it done super quickly and kept me informed about everything along the way. Not only that, but Trent helped me replace my faulty helmet and gave me advice on using a D-lock system for securing my bike. All his expertise have been a real help to me, and his genuine desire to help in any way he can has earnt him one super loyal customer. If that wasn't enough, Trent is currently helping me find a new bike. He's an absolute legend of a guy. This is by far the best bike shop I've ever been to.

This would be my 3rd 99 bikes store i have been to. The customer service at this store is exceptional some of the best i have seen at any bike store. Very well informed workers in particular "Trent" & "Ben". Love the positive vibe these guys have down here they are more than willing to help with any questions or queries you have with a big smile on there face which makes the experience that much more satisfying. Ben sorted my click and collect out so quick whilst i asked trent questions he was able to help me with some serious enquiries including setting me up with a saddle bag & tyre puncture kit. Trent also gave me valuable information regarding upgrading wheel size and putting on some nice race tyres. Thanks so much guys you are amazing! I will be back.

5 stars to everyone at 99 Bikes in Springvale. The staff in both the sales and service teams were friendly, professional and knowledgeable. My Giant mountain bike hadn't been serviced for about 3 years, so the Standard+ service was suggested at $169.00. In addition, it needed a new chain, cantilever brake pads, cables, (rear wheel) cassette and other work at an additional $138.00. This included club pricing and worth every dollar since my bike is now a real joy to ride. In addition, I dropped off my bike Saturday morning and was expecting it to be ready in a week, but received a text message and email Monday afternoon that it was already available for pick-up. Thank you 99 Bikes for the great service and 3-day turn-around time.

The staff is amazing! They are really friendly and help you in everything you need. I went to 99 Bikes Springvale because of the awesome Google reviews. Everything was just great, as written in previous user reviews. If you have a limited budged to spend, they will find you a good bike and accessories that fits in your budged. Bikes are great and you will find a good diversity of options. You will easily find a bike for your need and have a great time with the staff at 99 Bikes Springvale! If you want a great experience buying your bike, then just go to 99 Bikes Springvale! It is definitely the best bike store I have ever been in different countries.

Nice place. Easy to park. Organised shop. Reasonable & decent price. Professional, patient, friendly, knowledgable, detailed, and helpful. The feeling is more like to be helped instead of served. Me and my wife both are quite happy not just because we found a great place to buy a bike for our daughter, but also thanks to Trent to help teaching the little girl about riding. Luckily she learned really fast can ride pretty well while in thw shop. Truly appreciated and hope the business grow bigger and better! Jack

Brett was able to help pick out a fantastic bike I'm very happy with! Incredible customer service, approachability and he has an abundance of knowledge on bikes so I highly recommend popping into 99 bikes and talking to himself or any of the other staff there. Brett was able to find a suitable bike within my budget after sizing me up and letting me test ride the bike, couldn't be happier with my experience here, and with my purchase of the Norco 21 XFR3 hybrid

From the 1st time of walking in the door, the customer service has been brilliant. Everyone working there, Trent, Julian, Ben and Travis acknowledge you as soon as you walk through the door and will greet you. They all know what they're talking about and offer their honest opinion rather than just push a product. Highly recommend you visit this store before you buy a new bike from anywhere else. Keep up the great customer service. Cheers Alex and my 2 sons.

Excellent customer service From Trent. My son was well looked after even for a 4 year old. Trent took the time to chat with my son about his favourite colour and even though his colour wasn’t available, a suggested colour from Trent turned out well. It was a good purchase and price point was good. Trent adjusted the balance wheels and informed us of the 8 weeks return policy for service. Sign was easy and straightforward. Thank you 99 bikes Springvale!!!

99Bikes - Springvale isn’t the closest branch to where I live, but I’m glad I made the drive there to start my cycling hobby in Australia. They are well stocked, got ample parking and nice roads nearby to test the bikes. Staff are friendly, knowledgeable and helpful. There’s a reason why this branch has a 5 star rating - a special shout out to Travis and Trent for being nothing short of amazing. Purchased two bikes and couldn’t be happier with my choice.

After going back to 99 Bikes Springvale a few times, the solution to the problem was to replace the bike. We could not figure out what was causing the noise. Even tough I went 4 times to 99 Bikes, I had a great time with Julian and Ben. Thanks guys! Thanks for the coffee Julian! :-) I hope I can get coffee when I go back for the first service of the new bike. :-) The new bike is better than the previous one and doing great so far. Thanks Ben!

I went into Bikes99 at their Springvale store and was extremely impressed with the service provided (and in particular how they went about it) by Trent and Julian. Their knowledge and expertise with all bikes (not just those in store) was clearly evident and their subsequent suggestions provided were very helpful and greatly appreciated. Great work guys and I would highly recommend anyone looking for a bike to pay Trent and Julian a visit.

I walked into 99 bikes Springvale with little knowledge, thanks to the friendly staff they assisted me with my bike upgrade. Trent was super patient. He explained & walked me through everything in my merida scultura road bike purchase. He guided me so well regarding the bikes, parts and other related things. I am so satisfied and happy with my new bike. Cheers to the store staff, Trent & Julian for making this my local to go bike shop !!!

Trent and Ben were amazing! We came to 99 bikes with an ambitious plan to bikepack the east coast of Tasmania and hardly any idea on how to do it . Trent and Ben were so helpful. Not only did they provide a highly personalised service, they took the time to provide detailed suggestions for gear, tools and tips and tricks for making sure we had a safe and fun time. Looking forward to going back to them for future bike needs!

Been a long time customer and multiple 99 bike branches. The Springvale branch, hands down, is the best! Travis and David were both super helpful in every single way. David is extremely knowledgeable and just all round amazing. Brought my bicycle in for a full service, and the turn around was only a day. My bicycle feels better now than it did brand new, unbelievable! 10/10 would recommend to everyone, specifically this branch.

I briefly popped into 99 bikes Springvale with my daughter regarding a bike for her upcoming birthday. Was super impressed with the friendly service & informative insight into various features of bikes out there. Happily ended up picking up three bikes, one for each member of the family. Thanks Trent & the 99 bikes team for all your help. Will highly recommend to friends & family of our great local bike store!

I recently bought a road bike and the experience of purchasing it was amazing from start till the end. Doron was extremely helpful and patient in answering all my queries and even helped me get a great deal on all my cycling gear. He helped me get the perfect size and helped with the installation of my pedals, bike cage and other accessories. Would highly recommend 99bikes Springvale for all your bike needs.

I have purchased 3 bikes from 99 bikes over the past few years, firstly at Bayswater outlet and lately at Springvale outlet. I must say I am very pleased with the team at Springvale. Very helpful and customer-oriented. On top of that, I like to compliment David for his work and friendliness. He has outstanding fixing skill and I am very pleased with my bike after. Thank you 99 bike Springvale.

By far the best bike shop I have been to. Trent and Travis are hands down the friendliest and most helpful salesmen I have had the pleasure of dealing with. They are both knowledgable - friendly, give proper advise and are both cyclists and not just salesmen. I dont normally give reviews. in fact this is the first I have given - but good service definitely needs to be recognized. Thanks guys.

Man this place has just gone down and down i was a great customer and i spent good amount off money but thr other day all i needed was them to just help me pop on bead for my tire then they go saying it needs more selant and needs a new value and they charged me 32 dollars now there is to much selant my back tire is leaking the value was leaking air i miss the 2022 99 bikes crew

Nathan and the Team at 99 Bikes Springvale are fantastic! There knowledge, workmanship and attitude is spot on! I've had issues with other 99 bikes stores, mainly Bentleigh where the workmanship in particular was very poor but the Team at Springvale have restored my trust in the brand. Would highly recommend taking your bike there even if it does mean a bit of extra travel.

Ben, Travis and Trent are legends. I went in to buy all the essentials for a second hand bike I'm purchasing and Ben helped me through the process making sure I got everything I needed. Trent also gave some great advice about the second hand bike I was purchasing. Couldn't be happier with the service. If you need help with bikes this is the place to go without a doubt.

First time i visit in there it was very nice service and kind, helpful for me I got the card of QR code but i lost it That why I didnt know who service for me before but it was really nice. He explain to me He explained that it is illegal if you don't wear a helmet, light, etc. and later recommended good products. PS: information document has staff name! I think Been M

Got my first proper road bike there. I went there a little bit late but the staffs are really friendly and they helped me to set up my bike even after their opening hours. A big thanks to Trent who helped me set up testing rides in different shops so I can test different size bikes and pick the one that fits me best. Overall very good shopping experience, recommended.

We contacted the store to purchase a couple of bikes and have them shipped to Tassie. We were provided the best service from one of the salesmen Trent right from the first phone call until after the bikes arrived. He sent us messages and photos along the way so we knew where everything was at! Highly recommend if you looking for bikes with amazing service!

Very helpful and knowledgeable staff. Had a great first impression with the store from Benjamin. It is clear that they provide honest and thoughtful customer service. Would absolutely visit again, although with the website having deals and certain items being online only makes me feel conflicted to buy online instead of getting the fantastic service in store.

So glad I found 99 bikes Springvale. Trent was very helpful from the very first phone call I made to the store asking for advice regarding purchasing a bike. He is very knowledgeable and took his time to help me search and find exactly what I wanted. Both Trent and Travis are very friendly if you go in store and will look after you well! Highly recommend.

I had the pleasure of visiting Bike 99 recently, and I must say, their service exceeded my expectations. The staff, especially Ben, provided exceptional assistance when I needed to address a warranty issue with my headphones. He handled the process perfectly ensuring a hassle-free experience. Kudos to him for making my shopping experience exceptional.

I got my new cockpit installed and service done from them and I'm VERY happy with the service I received specially from David at the service department. I found him to be very knowledgeable and glad he was able to guide me on the parts selection process. Overall very good customer experience at the store and I'll keep coming back. Cheers, Anthony

Outstanding customer service, incredibly helpful and knowledgeable, 10/10 would definitely recommend. The guys that helped me out was Ben and Chris, but I’m sure that anyone in that shop is just as friendly and professional, great job guys They had a wide variety of bikes and was very helpful in getting me the best one inside my budget range

Super stoked about my kickr purchase, 5 stars to Trent & Chris who assisted me with all my questions. being a newbie to cycling, they took the time to explain everything to me, that gave me the confidence i was buying the right product. 99 bikes springvale is my new local bike shop now + i highly recommend it for others out there!

I was surprised to learn a 99 Bikes had opened in Springvale. So easy to access with ample parking and simply outstanding service, not only at the workshop from David but also from Trent. Both were knowledgable and understanding with helping sort out an issue with one of our bikes, so a huge thank you to both! Awesome …

Best bike store ever If you need anything, just ask them. Super friendly and helpful staff, especially Trent, he is so detailed and helpful with all the knowledge to help you with everything you need. Will definitely come back again if I need something for my bike. Buy my emtb here with a great deal. Thanks Trent …

Just started my journey into biking and couldn't recommend 99bikes enough. The blokes are all very knowledgeable and ever willing to share their expertise. Always end up staying longer to have a chat and laugh. Superb customer service by John, Ben and Trent. And David for putting my new bike together. Rides like a dream!

Very professional staff, BEN and TRENT are really amazing people, very helpful, full of knowledge and experience who guided me through the purchase of my first ever MTB with their excellent service and honest advise. I highly recommend this store and staff for their above and beyond services! Great work guys! …

I rode home my first Norco yesterday and couldn't wipe the grin off my face. Trent and Travis know their bikes and deliver quality customer service. After returning a bike that didn't fit they went above and beyond to find me an even more suitable model that did and now I couldn't be happier, thanks again!

Dropped a wheel off with a blown spoke and a huge banana in it. The guys had it repaired and back in my hands in an hour and a half. Text message to confirm it's ready, paid exactly as quoted, asked questions before they did any work, great service and very affordable. Would recommend and will go to again.

Just got an e-bike put together here. The service was really great and helpful. The guys there Ric and Naithan let me know everything important there is to know about my new bike, such as mechanics, safety and road rules and laws involving ebikes. Really great service! These were able to help me out a lot.

Best bike shop around. The workshop team helped me out and didn’t charge me a dime because the job was so easy. Whole team was friendly and welcoming and Julian was the one who looked after me over at the workshop, couldn’t ask for a more pleasant experience. Will definitely be shopping with them again.

We purchased our bikes at 99Bikes from the Springvale store and we had such incredible staff members that helped us out. The service was amazing and Travis and Trent were and are the best people that assisted us. They were patient and gave us some helpful information and tips! We also had so much fun!

Great group of guys at 99 bikes Springvale. Bought my bike through Trent, and accessories through Lachlan. They were more than willing to spend time explaining everything to someone new to cycling like me, and answer all my questions. Customer service is paramount so go look for those guys!

When shopping around for my bike I can across all sorts of mostly poor service from other bike stores. I was really pleased with the service and great information that Trent from 99 Bikes Springvale gave me. Super friendly and informative. Thank you! Very happy with my Merida Speeder 400.

The guys there are extremely helpful. If you have any questions, they are informative and know what they're talking about. They gave me an extra hand with pumping my bike tyres and loading the bike into my car. Great customer service. Definitely coming back here to get my bike serviced.

Ben was awesome! He got me exactly what I wanted with some other options, ordered stock for me on the spot , he made sure I had all I needed for the new set up of my new bike riding style. Hopefully the products I order come in next week so I can get out there. Thanks again Ben. Legend!

Dom assisted me at 99 Bikes in Springvale when I was in search for some cycling shorts, cleats and cycling shoes. He was very professional and had a wealth of product knowledge to inform my purchases. The boys at 99 Bikes are helpful and friendly. Thank you for the positive experience.

Was driving past and noticed the branch so stopped over and was greeted by the most cheerful helpful and energetic members of staff. Within 10 minutes I got the backlights I wanted at a great price (decent brand) plus enough info re child seats. Will definitely come back for more.

Top notch service at 99 Bikes Springvale. Unfortunately can’t remember any of their names but i had excellent service from their sales and mechanic teams. Called multiple times as well as came in store with queries and the team was super helpful. Highly recommend these guys.

trent in the Service Department has been particularly helpful to me on a number of occasions now. He is knowledgeable, efficient, and hasn’t charged me for minor things. I will been recommending 99 bikes springvale to a number of people now. They are an impressive group

First time customer couldn’t rate and recommend this place higher! Will definitely be shopping here again on the future! Ben you are a absolute champion! Thank you for your help and knowledge with assisting us purchasing a bike rack! Amazing customer service skills

Fantastic service from Ben. He was very patient, extremely helpful and knowledgeable. Thank you Ben for helping my daughter find the right bike and for being so generous with your time. The team at Springvale all seem great and I would highly recommend this store.

MOST amazing service at 99 Bikes Springvale. Salesperson MARCO was super helpful and answered all our questions/queries. Helped me with a suitable bike/helmet, even helped install a bike rack onto the car so I could tow it home. Thank you so much for your service.

Took my bike in to 99bikes Springvale for minor service. Nathan and Trent did an awesome job with my bike.. They were able to provide me with great advice as to how to maintain an optimum working bike. Will definitely be using their services again.

Great customer service. My order was shipped to the wrong store (Springvale) so they arranged to have it delivered to my front door that same night. cant ask for better service than that. well done team. if I could give 6 stars, I would.

Top quality and knowledgeable staff here at 99 Bikes. Ben was a pleasure to deal with and was genuine in his interest to help with finding me my perfect bike and gear. Walked away very excited with the package I purchased. Thank you

Outstanding customer service by Ben!! Super approachable and patient with all of my questions. He took the time to help me find exactly what was looking for with great enthusiasm and confidence in his products! Will be back again soon!

Fantastic service from Trent and the team! As a new cyclist, Trent went above and beyond to help and answer all my queries insightfully. Everyone was extremely knowledgeable and wonderful to talk to. Would highly recommend to anyone.

Great overall experience. Purchased my first mountain bike and was well looked after by Travis and the entire team. Travis helped me choose a bike within my budget and was super helpful with all enquires, highly recommend the team!

We went in to have a chat about E-MTB’s and we met Ben. Wow, what service. His knowledge and enthusiasm was second to none. We purchased 2 bikes from 99Bikes and will definitely go back for any services and accessories. Thanks Ben.

Great service by Trent, focused on selling the best product for me at the quality and price I need. Explained everything about biking to me in a way I could understand too and left me feeling very happy with my purchase. Cool dude

Big thanks to Trent & Travis for helping me source my spare parts for my BMX build! Their help was beyond amazing, and they took the time to find a solution for me. Havent had service like this in years. Well done to the team !

With no bike knowlegde I thought I’d go past 99 Bikes Springvale. Everyone helped me so much and a few days later I got my new norco bike! Big thanks to Trent, Ben & Travis for your friendly service. See you soon guys!

5 stars for the friendly customer service & assistance in sourcing an e-bike for my partner. Thanks to Trent & the team @ 99 bikes springvale for making the experience welcoming! Looking forward to riding this summer !

Excellent sales service from Trent, very helpful and made sure I got exactly what I wanted and on time. Thanks to Ben and Travis too making sure it was built right before Christmas. Would definitely shop here again.

Happened to be riding through the area and got a puncture without my repair kit on me. Marco sorted me out super quick/cheap and I was back on my way. Great service, great people! Turned my frown upside down :)

Great service when purchasing a bike for my son. Ratmy R was fantastic when coming back in for a seat lowering. Awesome and friendly personality. Great experience and will be back for a bike for me.

Bought my bike here...have had excellent service from Trent....was able to go back for small bits that I needed. They're doing a great job with reasonable pricing and good service so will be going back.

Ordered some gels for my half marathon training. Had some delays with the order but the team, particularly Dom was so on it with his customer service! Most friendly 99 bike shop I’ve been too I reckon!

Great place, was attended to by Trent and he answered every possible question I had and helped me get my first bike. Paid extra attention to ensure that it would fit me as well. 10/10 would come again

Trent, Dave & Travis were very friendly & showed a great amount of care when helping me fix up my bike this afternoon. Fantastic customer service, will definitely keep coming back. Thanks guys! …

5 stars to 99bikes Springvale! Will defo return for future bike purchases & enquiries. Specially thanks Trent for always sourcing the right components & taking time to explain to me with my concerns.

Always a great experience visiting 99Bikes Springvale. The team is friendly, welcoming and very knowledgeable on bikes and parts. Special shout out to Ben and Dom and the rest of the team of course!

went in to see these guys as i needed a replacement gear shifter bevel screw thing and they were top notch and helped me out with the part from their mechanics workshop. thanks guys saved me tonnes

Travis & Trent were knowledgeable on all aspects of bikes and we very helpful in showing different styles of bikes for my son to help me make a decision to purchase. I would highly recommend.

I spent about 5 minutes in store to pick up minor parts and experienced great service and advice. The 3 team members I encountered were so nice and helpful. I'd happily return in the future..

Went to 99 Bikes Springvale to sort out some wheel and tyre issues with my bike. Trent and Julian could not have been more helpful and accommodating. Definitely recommend this store

Nice and friendly staff at 99 Bikes Springvale. They were always happy to help and answer my many queries as a beginner cyclist. Thanks Trent, the assistance is greatly appreciated!

So glad 99 bikes comes near my workpl and house. They are friendly staff. Especially Trent and Nathan. They helped me to put the cleat & pedal and taught me how to use road shoes.

Spoke to Trent at 99 Bikes Springvale. Very knowledgeable, helpful and assisted us in our enquiry. Will be returning for all our bike needs. Thanks Team and keep up the good work.

Nathan really took care of my bike, giving it a premium service and installing a new chain as I wore down the old one.... Highly recommended for service a knowledge of products

Fantastic service from Marco at 99 bikes. I purchased a Silverback mountain bike for my son and couldn't be more impressed with the knowledge and level of service. Thanks.

Highly recommended. Great service from Julian in their workshop. The repair was difficult but they persisted and got it done for a very good price. Thanks to all concerned

Best customer service ever!!!! Guys in the shop bend over backwards to assist you! Quick and reliable service. Wish i could give them more than 5 stars!! …

Great service, very welcoming and helpful. A special thank you to Trent for his help in sorting out my choice of a bike computer at a great price. Thanks Trent.

I have never experienced a more friendly service. Dave and Trent helped me a great deal with fixes on my bike and advice. I couldn’t recommend the store more!

Thank you, Dom, at the Springdale store for helping us make the right decision. Good experience buying the first mountain bike. Will be coming back for sure

Great store! Marco was so much help and gave me the perfect gift ideas for my dad! Amazing salesman and i’ll definitely be back! This is my new bike store!

Staff are friendly and helpful, especially Trent who helped me with laboring and fixing. Bikes are good. Definitely first choice for purchasing bikes.

Thank you Trent for your help. You deserve more than 5 star. Really professional and passionate. My son is super happy with his new bike.

Awesome service from Vince and the team, exceptional customer service and very friendly quick turnaround for my sons bmx!

Great guys to deal with. Trent was very helpful. Will definitely be going back again and recommending them to my friends.

Trent was really helpful with instructions on how to install the rear rack for my bike. Definitely recommend this store.

If you need help, just ask them. All the staff were very helpful and patient. Will definitely be shopping there again.

Brett was very helpful and knowledgeable. He listened to what I needed in a bike and came up with the right fit.

Marko was great to deal with. Looked after us. Would def recommend this store for your bike purchase

Super helpful team of staff! Store is immaculate and well stocked. Will definitely come back again!

MR Julien was simply amazing at his work. Does a great job. Polite and friendly also very helpful.

Becoming go-to LBS, helpful and knowledgeable crew and often have parts in stock others don't.

Got the parts and advice i needed to customise my kid's bike. Great prices too, thanks Marco!

The staff very polite, the service they provide was out of the charts!!! Very recomended

Great staff, great products and great experience. Brett & Doron went above and beyond

Great guys to deal with and happy with my purchase. Their help is most appreciated.