Let me begin to say, shame on these associates and "management" team. I'm an ASM for a retail so and the experience I just received 4:00pm on 10/1/2023 was absolutely horrible. 1st out of 2 visits in the same day. In retail all staff should greet customers NO matter how busy the floor is. There was not one associate out 5-8 employees who did not greet us, or any of the few customers after us, as I am on the floor, there are groups of girls together and as my husband is waiting for me to browse he said he over hears them talking about "guys".. he noticed the same thing WHO WERE EMPLOYEES & WHO WASN'T?? CONTINUE.. 1st visit I needed help understanding a return, if there even could be one using rewards on an item being I didn't pay anything but had a $35 dollar reward and that is how I was able to get my item. They told me I had to call customer service. So as I call I over heard another girl ask the little girl who gave me the number what happened. She moved passed her face so I could see what she saw. Which was no secret but okkk. I got customer service on the phone, they advised me they could receive the item REGARDLESS if a reward was used (fyi in case somebody else has this issue) and that the reward would go back on the account with in a few hours sometimes a few seconds. So they finish the return. I leave. We are walking back to leave the mall and being they are a bigger store compared to the store I work near I chose to stop in and use that reward that showsd was there that did not appear before. Instead of helping me understand or showing me the cashier looks at me out of discomfort and says, um you might have to wait for that to come back. You will have to pay full price. WHAT! It says "New" reward $35. So I will never go back to that location. I might even consider canceling AE cc as well. They have issues updating account information but are quick to take your payment. I'm so upset. This is my local mall. So now I will travel further to just hopefully get better customer service than this. Do better AMERICAN EAGLE NORTHSTAR!!!!

I absolutely LOVE the employees at this store. I've noticed over the last 3 weeks that these employees are the happiest, friendliest and most helpful from any store I've been too. They go out of their way to help you find your perfect fit. I've even called to the store from home because I wanted to place an online order and on of the male employees was patient enough to describe the fit of a pair of women's shorts to me. They're definitely doing a wonderful job!

Origionally a 3* Was not greeted. Store is clean, organized, lady has a bit of a bothered attitude. But customer service is -2stars, but clean and tidy is good, but its so slow, my friend and i are the only customers, 3 employees, the store should look untouched. Not even 30 minutes after my first review, my friend comes out of fitting room, and more people come in, employees standing by register, 10- 12 customers. No service.

DANIELLE with the bad wig was extremely RUDE. Made me feel extremely uncomfortable, she was super pushy and was shouting across the store on how people think they are “rich” or have money I’m guessing idk. She just kept shouting across the store. Very very disturbing, never again. Used to love this location, now it’s ghetto. I’ll drive to la cantera

Lisa the mgr is GREAT!!! so helpful and friendly...as is the rest of the staff. Staff makes you feel welcomed and offers to order anything possible via AE website if the store doesn't have an item. Keep up the great work AE! Drive a little ways to go to this particular AE even though another one is closer and I'll continue to do so! …

I literally waited in line (as the first person) for 30min while they sorted out an issue w another customer. Finally the manager opened another register (she was around the whole time) and then when she helps me she didn't even say 'thanks for waiting' 'how are you doing' NOTHING. So rude and inconsiderate!5

Larissa @ AEO in North Star Mall SA was AMAZING today. We were there buying shorts for 2 very finicky teenagers. She knew exactly what cut & size would work (or not work) EVERY SINGLE TIME!!!! I would give her 100 stars if I could. And hire her as a personal shopper!!!!! Thank you Larissa!!!!!

Came in looking to exchange a item, Spoke a manager Maddie, because of her I will no longer be going to that specific store, worst customer experience ive ever had. I understand if it may be outside of policy, which from what i understand wasnt, By the far the rudest girl ive ever spoken to.

Lisa L. amazing! She helped me find the 2 perfect jeans! I'm so impressed with her knowledge about the American eagle jeans! She was awesome. Great customer service. She was so helpful right when I walked in the store doors. Thank you Lisa !

Store was kept up with clean and employees were really nice. Went in to get some different sizes and get a few extras. The made it easy and quick definite recommend. Items were neatly stocked and store was nice.

I've always lived buying my jeans from here, but they don't have the selection they use to, I just want a pair of the jeans I use to get there, the last pair I bought finally ripped and I need a new pair!!

Very nice,very organized! Had lots of help from the staff in getting several clothing items. They were out of some sizes but helped me get them online and shipped to our home!! They were awesome!

Great customer service. Store was very clean. The merchandise is Very expensive. $45 to $50 for one pair of jean shorts. You'll find the same merchandise at other stores cheaper.

David is amazing!! I needed help with an exchange- he made the process SO EASY. The girls in the store were very knowledgeable and helpful as well!

The young lady greeted me so well and she really helped me! I found my cargo shorts for the spring! Great place to get your spring break gear!

I was happy the young employe attened to me fast she also got my order guick. In and out just the way i like …

I actually work here and I would say the customer service is amazing and respectful. I would always keep coming.

They guys that were working there were pleasant but none of the girls were customer service friendly.

Great workers very helpful and the discount on the clothing is insane like frl I really recomended

Overpriced and the stores always have this funky smell. God forbid if you're over a size 12!

The store and personal are excellent but in this last visit i see a poor variety of things

Super crowded but good prices for buy one get one on pants . Sales people very helpful

Because it's great for my granddaughter who loves this place Juniors cut up jeans

Super tienda no olviden q las ofertas hasta el fondo y sí hay dólares lo que sea.

My son loves the clothes from thier so much he got a job thier

Everyone was so helpful with all my back to school shopping

Nice place. A bit expensive but overall a good experience.

Ridiculous 6 people in this big store and a line to get in

I am older an I can find a good pair of pants there. Lol

The girls working there were super nice and helpful!

Great store. A lot of good promotions. Great prices.

My kids love this place!! Excellent customer service

Nice clothes and good selection. Friendly staff.

Nice clothes, but far too expensive for my taste

I go there all the. Time for the jogger amd hats

Una de las marcas de ropa favorita de mi esposo

Nice friendly place to shop and great service.

Extremely rude service, didn't acknowledge me.

Super store. Very friendly staff and helpful

Very well kept I mean you can find anything

No hospitality! No appreciation from staff.

Siempre compro mis jeans aqui, me encanta!!

My wife likes it. I could care less.

My daughter favorite store to shop

Pricey but super cute clothes!!

Jeans were on sale great prices

they got the denim and the tees

My daughter loves their jeans!

I absolutely love this place.

Good service and selection.

Great selections on shirts

Me gusta y no es tan caro

Always love this place.

Great sales and promos

Good customer service

Por los especiales

Ropa casual buena

No dollar food.

Rude employees

Nice Jean's;]

Helpful staff

Muy buna ropa

Great sales.

Buen surtido

Muy lindo!

Linda ropa

Good sale

Average

ممتاز

Nice