The only good experience I’ve had at this storage location was the day I was moving out. The manager and I briefly spoke about a time she remembered me becoming irate with her via telephone and explained that I tried airing my grievances to her, but she hung up because she’s typically not someone to be able to handle listening to things of that nature. I thought to myself “..and this is why I am moving out.” My experience with this particular CubeSmart has always been tense, because the employees that work at the location always seem to have shifty attitudes. I never knew what I was going to get when I walked through the door, and when I did get service, it was typically with a negative aura. It’s sad that the atmosphere had to be this way due to something as simple as the employees lacking customer service skills, although I wouldn’t expect anything less from this side of town. There’s still no excuse for it. I’ve had a lot of successful and positive associates that have grown up on this side of town yet, they have not allowed the adversities of the community to shape who and how they are..especially in a professional environment. So this is why, regardless of my lower expectation.. I was not going to except what I don’t deserve. I deserve nothing less than positivity and customer service especially from employees that are not volunteering or being forced to work, but are getting paid to exhibit exceptional customer service at their own will.

Customer service manager was wonderful. However, there is a major problem if you rent the smaller "locker size" units... They are placed at the top of the regular units, and are only accessible by a ladder... a very unsafe, unstable, narrow ladder that is nearly impossible to carry anything up, especially if it weighs more than 10 lbs. or is wider than your body. Not only that, but because you have to climb this ridiculous ladder in order to access the unit, you cannot use all of the space... unless you can somehow get off of the ladder to crawl into the storage unit to move things into the back of the unit... and then crawl in there again to get them out--all while trying not to fall while using the ladder. It is amazing to me that anyone thought this was a smart design, and that someone else approved this design, and someone else implemented it. That's three people that should've been fired immediately. I can't believe how insane this design is. Luckily I don't have much to put in there, what I have to store isn't heavy or bulky, and I don't need the unit for very long, or I would have cancelled and found another storage facility. Still in awe of how dangerous and dumb this set-up is.

New, clean facility. It feels very secure—entry codes required everywhere practically for access. Very close and easy to get to from navy yard. The manager is very friendly and was very intentional in walking me through the facility and how to access everything. Move-in was smooth. Seems like a good storage facility to me! Update Nov. 16, 2021: Still secure and easy to get to. No complaints about management. I just wanted to note for people that their elevators are frustrating and too small for a storage facility. Why they wouldn't have freight elevators is beyond me. And you have to constantly enter codes to use it. Moving is a pain with the elevators. If I had to do it again, I would probably get a ground floor storage unit or find somewhere else with better elevators. Removed a star for the elevators.

This week I went to CubeSmart in need of a new unit. Upon arrival, the assistance and the energy was warm and intentional. The initial service member aided me in finding a location actually closer to my home! Once coming to the second location, the atmosphere was just as amicable and helpful. I was greeted with urgency as Tracey opened the door up for me upon meeting her for the first time (the manager). Tracey was very intentional, thorough and benevolent and went above and beyond with exceptional customer service. She gave me a tour of the entire building (twice) and explained everything thoroughly even with me on a time crunch and I appreciate that. Definitely recommend! Come see Tracey and her team if you need storage!

UPDATE: A year in, and they are trying to raise my monthly rent by 25% without sending any prior notification! Furthermore, they’re asking me to send my insurance information with MY PERSONAL FINANCIAL INFORMATION unredacted! Completely shady; stay far the F away! I was definitely a little wary of getting a storage unit—I've heard horror stories—but this CubeSmart location is amazing! The facilities are clean and cared for, and the staff are all so kind and helpful. The GM Tracey is especially wonderful. She personally took on helping me navigate a pricing issue and was able to get it resolved quickly with detailed and clear communication. Thank you so much!

I previously left a negative review about the first month free promotion. It turns out that there was miscommunication about my move-in date. Karen, the manager of CubeSmart contacted me via phone to clear up the misunderstanding. This weekend I moved in with no problems. Tracey was very helpful in giving me the lay of the building and how everything works. I am very pleased with their CubeSmart's customer service. Many companies will not even bother replying to negative reviews or will argue a dispute with a customer right from the review page which IMO is very unprofessional. Kudos to Karen and Tracey for everything.

Price is great. My first experience was not. I paid for my storage online for easy access. This was my first time getting a storage. The help was very abrasive in responses upon arrival. There is only 1 hand truck so if you don’t bring your own you have to wait for others to drop off or pick up. I checked in at around 6 and had to wait until almost 8 to move 3 large boxes and I’m back today with the same issues not being able to move large items to my storage because there is 1 hand truck. If you ask the office there’s no resolution but to wait.

Tracey Squire is super professional and accommodating! I have enjoyed 5-star customer service from requesting a unit and consulting with her on the perfect unit for my storage needs and ensuring that each visit is easy and hassle-free. Not to mention, the facility is clean every time I’m there and staff are always enforcing CoVID-19 safety precautions at all times. I feel safe coming in and out of the unit. There is minimal foot traffic which makes my visit quick and convenient. Thank you Tracey for you superb customer service!

I rented a storage unit from the 22nd St SE location in Washington DC in January. I was told then that the gate in the picture below would be repaired soon. It is now the end of March and the gate still looks like this. I was told by a person in the neighborhood that the gate had been broken for a least a year. Really Cubesmart? One has to wonder if this facility were located in a wealthier neighborhood if a major security feature like this would go unrepaired for this long. Do better. Repair the gate immediately.

The GM, Tracey, is absolutely incredible! I cannot say enough about her. She was friendly and welcoming, and ensured I understood exactly what I was signing during contracting. She was gracious and patient while showing me three different storage units. Tracey mentioned that this location was a promotion for her, and clearly that promotion went to the very best person! The location is great and the building is safe.

All staff I encountered were very helpful. Whenever I didn’t understand something (and even if I thought I did) they made an effort to make sure I was clear in a way that always felt supportive. While the facility itself is not open the longest hours, I didn’t have an issue. I didn’t need to get to my stuff 24 hours a day! The facility is clean and every part is in working order! My stuff was secure!

We rented a unit at store #5326 for our daughter's belongings (she is a college student in DC). We needed the unit only for the summer. When we returned to DC from Boston, we ran into an issue because of an error we made. The store manager, Tracy, was friendly, helpful, solution-oriented, and efficient. Within the hour, we were removing our daughter's items from storage to bring to her dorm.

Tovanna; Simply wow let me just say this worker is so great I have to say she is beyond greatness please celebrate her each and every day because of Tavannas greatness I had spread the word that she is definitely why to choice cube smart words haven’t even been created yet for her EXCELLENT AND OUTSTANDING CUSTOMER SERVICE. She need to be in the next Cube Smart commercial.

Absolute best customer service experience from GM Tracey at this location. Every effort was made to ensure that all of my needs for space rental were taken care of and that I received all available amenities. Tracey’s knowledge of the business and her professionalism added greatly to the experience. I would definitely recommend this facility to others.

Six months after starting to rent here and they've already raised my monthly rent $22. I've been trying to contact the office to ask about this and they are avoiding me. Staff is friendly, but not good at communication. If you don't mind having your rent raised $20+ dollars every six months, I would recommend this place.

3 stars mainly due to not pro-rating my move-out. Other than that, it was a fine experience with the exception of a layer of white dust on the floor of my unit. I'm guessing it just falls from the ceiling. Hopefully it's non-toxic! Front desk was pleasant and helpful, and the building seems very secure.

The manager of this facility was responsive and very helpful with explaining the initial rental and final checkout process. This storage facility was well run. The gate had issues (sometimes stuck), but I didn’t have a concern about the security of the units. I’d rent here again if I needed to.

This would be my second time getting a storage unit & I recommend it to everyone when asked. Tracey has helped me both times & she is amazing from customer service to her personality . Keep up the good work :) ! The facility its self is great , clean , accessible till 10pm.

Tracey the GM was very nice and walked me through everything I need to know step by step. I leased a 10' x 10' online before seeing it. In person the useable floor space is more like 9' x 9'. The unit is closer to 10' x 10' measuring from halfway up the walls.

Yes I think Miss Tracy perform at the highest rating did I think she could perform at this day so I give her five star and hopefully in the future should stay like she is cuz I think she's a wonderful person that works for you guys thank you

The Mgr. She were nice and explain everything to me so can i understand plus she show me around the place and made sure that know how to put my code in, she is just a very very nice person and would love for her to work with me again.

Highly recommend this CubeSmart location for the staff and clean storage units. Customer service is fantastic, someone is always available, there’s plenty of carts and parking is very accessible. Highly recommend!

In an attempt to assist someone who needed help with storage, I selected this company, & it was a good choice. The facility is very clean, staff is very sharp, patient and kind — especially Tovanna! Thank you.

This was the best experience every I recommend any new residents in dc that need extra storage space to use cube smart the facility is clean Tracey was very informational and well organized 10 stars for me

Wonderful experience signing up and getting my storage unit set up. Great customer service. Affordable monthly rate. Also I love how close this is to my house. Will be continuing to use them for a while.

The staff, particularly Tovanna; is excellent. She made setting up the contract simple and explained everything. The location is close to my home which is great. The premises are maintained well.

The woman at the counter was amazing. I had no clue what I was doing and she kindly waked me through everything. She was friendly, great smile and overall wonderful service

Went in today to check out a couple of units. GM Tracey showed me around and I liked what I seen. Looking to forward to doing business with this company and this site soon.

I appreciate the queen ok and easy process of getting a unit and the nice call from the young lady to make sure everything was done right before I start moving in “ Thanks”

Tracey is extremely helpful, also considerate. I recommend this storage facility for anyone who loves a low key and alias environment, with extraordinary professionalism.

I must say that from the 1st time I called while shopping our for best options your team was super polite, clear, and above all caring. I was really impressed!!!

Tracy & Tavanni, I’m sure I didn’t spell that right, at 1401 22nd st we’re always courteous, professional, & tried to work with me during my time of need.

Easy access, great new facility, well kept. Downsides: She staff are a bit rude and slow. And the place is kind of in the hood. Still recommend though.

Super smooth move-in and sign-up process. Tracy is AMAZING - she helped me sign up over the phone, and helped me out when I moved in. Huge thanks!

I've had a wonderful experience with Tracey. She has been an enjoyable company have treating me world in our process. Great customer customer.

The manager who checked me in was FABULOUS! Knowledgable, efficient, kind, thorough and a delightful welcome party all rolled into one.

Tracy is fabulous. She is very receptive and answers all questions even the anticipated ones!! Made me feel so comfortable. Thanks!

The peace of mind knowing that my belongings were secure and insured. The staff was excellent with assistance and customer service.

Ms. Squire was very professional and polite. Definitely would reserve with her again. I love the service and the prices are good.

Do NOT rent from them. Go somewhere else. The worst place to store things in. DO not go here!! You will regret losing your money

Aree was so helpful! She showed me options and helped with the final purchase. So glad she was there to explain the deals!

Tracey is an awesome GM for cube smart and the other girl and her make a great team! So happy I found this storage center!

We had a great experience very clean, nice size storage, very easy to access this has been the best experience. Thank you

Great experience. Staff are knowledgeable and friendly. Everything went smoothly with the registration and move in.

Tracy the manager was amazing! She was very patient and knowledgeable about the facility and the protocol.

The location was very convenient and the staff was awesome …

Great customer service and reasonable price and location.

Great staff and friendly service! Nice, clean facility!

Great on-site managers Great pricing And peace of mind

Friendly manager! Neat storage, well protected.