CUBESMART 1850 NEWYORK AVE IS THE NEW OWNERS, I WOULD LIKE TO SAY THANK TO THE GM MR. BRANDON FOR OUTSTANDING LEADERSHIP. THIS COMPANY IS BLESSED TO HAVE AWESOME GM THAT VALUES CUSTOMER LOYALTY, INTEGRITY, HONESTY. I WAS FACED WITH AN INJURY SOME MONTHS AGO DUE TO SOMEONE ELSE NEGLIGENCE. I FOUND OUT THAT THE OLD COMPANY STORAGE ZONE HAD SOLD THE COMPANY WITHOUT NOTIFYING IT'S CUSTOMERS , I NOW HAVE A BETTER UNDERSTANDING WHY .ONE OF STORAGE ZONE INCOMPETENT, EMPLOYEE , AUCTION OFF THE WRONG CUSTOMER STORAGE UNIT. YES WRONG CUSTOMER. I IMMEDIATELY BROUGHT EXTRA INSURANCE FOR MY BROTHERS UNIT. SO PEOPLE I ASK YOU PLEASE WHEN GOING TO THIS LOCATION KEEP IN MIND CUBESMART IS THE NEW OWNERS FOR EXCELLENT REASONS. THE ARE IN NO SHAPE FORM OR FASHION RESPONSIBLE, GHETTOGOR THE PREVIOUS COMPANY MISTAKES, AND CUBESMART AND THEIR TEAM AKA FAMILY IS DESERVING OF THE UTMOST RESPECT 100% VALUING IT'S CUSTOMERS BUSINESS. SO PLEASE DO GO THERE WITH A BITTER TASTE IN YOUR MOUTH THE OLD COMPANY LEFT. SHOW SOME LOVE TO MR.BRANDON AND ALL. TEAM MEMBERS AS THEY WORK DILIGENTLY TO RECTIFY OTHER'S MISTAKES. THANK YOU THANK YOU EXCELLENT CUSTOMER SERVICE HOSPITALITY . APRIL 2018

Our family leased 2 units at this location. We have never been treated so outwardly rude by a representative of a business as we have during our one month initial rental period. We arrived to our storage unit for the very first time, asked how we should enter the building to access the unit, where to park, etc. Chantel was working in this location's office that day. We asked her how to get to the floors where our storage units were located. She responded, 'You can't see the elevators? They're right there! Seriously?' Rolled her eyes, shook her head at us. Makes me so sad that a business representative for a so-called reputable storage facility felt the need to take her impatience out on us (paying customers) that day. But that was not the only day. We'd called the previous day to confirm the storage facility's office hours. The staff member who answered the phone responded, 'You can't keep calling here all the time!' Needless to say, we moved our belongings out of one unit, and will move the remainder out of the second unit asap. Our movers had recommended CubeSmart to our family, but we will spread the word that this location should be avoided.

was never giving the option upfront when signing the storage agreement to use my own home owners insurance policy, that information was not disclosed, it wasn't until later toward the end of my rental experience is when I found out that I could, and how that came about I tried to exercise my policy do to mice evasion there were droppings, urine , and nesting throughout my unit after about a year there about of leasing the space. Management instructed that I contact the insurance policy company ,who sent me a bogus generic letter stating all the items my policy did not cover "after the fact" what a ripoff . The cost for the unit and the increases were not justified based on the level of services received and it should've been and not just solely based on the agreement, The elevators were unclean, my floor was unclean mice feces was everywhere. Management was under staff, uninformed for a lack of better words and just incapable of during a satisfactory job. This is why I will not recommend anyone.

The facility is conveniently located and priced around the same amount as other places. It's clean enough but the one star review is based on the unprofessional treatment I received from the manager, Shantell, of the store when I went to secure my storage rental on move in day. I had never experienced anything like this before in my life and had I not had a rented truck (with a deadline I couldn't extend) with my belongings already with me I would not have rented at this facility. For full disclosure, I did file a complaint with Cube Smart and the District Manager called me and apologized for my experience and said he would "address it with the manager of the store" and for me to call him should I have any additional issues. For the price and the plethora of other storage facilities available, I would not recommend this place because of the disrespect you may experience when trying to pay for your unit or resolve any other problems.

Mr. Frank Simpson was very nice. He explained everything to me. As we were walking to my storage unit, he began showing me and explain to me how to get in and out. The procedure for after hours as well as the daily hours for both the office hours and the storage hours. The price, late fees, and the name of the insurance company that is used by the company. He showed me the storage unit that I am renting. Since I purchased a lock at their location, he showed me how to ensure that my storage is locked and unlock as well as showing the inside of the storage unit. After going back downstairs. He gave me my numbers. To ensure that I understood, it was my turn to use my code to unlock the gate, to get into the storage building and use my code in the elevator. He answered all my questions. I appreciate the kindness and mannerism that he gave me. I would like to thank him for his time.

Using this place has been a breeze. They make it easy to park in a covered area and unload right next to the elevator. You have to use your code for everything (e.g., using the elevator), which makes it very safe, but it's kind of annoying after a while. There are a few carts you can use to move your stuff. There aren't many of them, but I've always been able to find one, even when it's busy. Only think I'll take complain about is getting in. New York is divided six lanes and you can't turn onto it from Bladensburg. It takes some creative driving to get there, but once you figure it out, it's easy enough. All in all, the price was reasonable and, aside from the issue noted above, loading and unloading seems much more straightforward than at other locations. Definitely recommend it.

I’ve had a unit since February 2020 and I have never had any issues with accessing my unit or with feeling like it was not in a safe or clean location. After 17 months of storing my items and being excited to move into my apartment, I am told by my movers that they found mice in my unit. There’s also mice droppings and urine on a lot of my stuff. I literally have had to throw away most of my items (furniture, artificial plants, tvs, bed, etc) for fear of what may have happened to it. When most of my items got into my apartment, you could actually see the droppings and what looked like urine almost everywhere. I am devastated.

This cube has the best customer service ever I must say from the online booking to arriving and being assisted by Frank to the inspection of the unit. Not only was the process painless but between Frank and Frankie they were a pleasure to work with even after Frank asked me not once but twice if I was sure on my sizing for my unit .....Lo and behold I had to return the following day for a additional size and even that was a breeze with assistance from Frankie CubeSmart!!! Definitely has some great workers keep up the work guys its customer service like this that truly makes the difference

The staff at the Self Storage Zone on New York Avenue, NE, Washington, DC was courteous and helpful when our daughter moved out of her dorm in May and when she returned to her dorm in August. The unit was clean and easyto get to. The delivery option from the storage unit back to the dorm was a great asset. Courtney C. went out of his way to accomodate setting up a time for delivering stuff from the storage unit to our daughters dorm at Gallaudet University. We found the prices to be reasonable. We would highly recommend Self Storage Zone on New York Avenue, NE, Washington, DC.

I reserved and paid for everything online. I didn't check my email for all the steps to take afterwards, so I can't blame CubeSmart staff for that. Not trying to find anything wrong but if customers don't return carts or flatbeds back to the loading dock, it would be nice for the staff to make a run periodically when there are none available and no one is unload/loading so others may use them. The storage seems clean and well kept, however, this was my first day and month. Will do a review later when I have experienced the storage location after some time.

I just checked in yesterday and while the website states that the first month is free, there are hidden fees - an admin fee, a fee for a lock that no one told me I needed (could have brought my own!), etc. Came out to a total of $57.09 after all. This is really poor customer service, I should have been made aware of this if not on the website during one of the calls. In addition, the email asking for feedback has a link to a FB page that doesn't exist... The facility itself is clean, but customer service overall could have been better.

Wouldn’t work here , I’ve never worked here but I did sit through a 15 minute conversation about a co worker , it was 2 males in office on (12/2 )talking about a woman poorly. I was planning on renting here but after hearing how poorly they spoke about that woman I’d rather not if you talk about your own team members like this image what they say about the customers . To the woman who works in office with these men find a new job fast they are out to get you and are letting it be know to customers and anyone with ears unfortunately.

Great customer service and great for students in college. They pick up and drop off your belongings from and to your dormitory/apt in the DC area. Michael Bernard, who is in charge of the student storage, is great at the New York Ave location in DC. They work with you with scheduling your pick up/drop off times and dates. They are also pretty fast with the pick up and drop off as well. I definitely recommend this storage company to any one in need of storage especially during the summer when students are no longer in school!

The ladies at the front desk were awesome! They all seemed very knowledgeable about the storage spaces and products that Cubesmart offers. They let us choose between three great insurance coverage options 2,000, 3,000, 5,000.. suiting just about everyone’s needs. We got the tour of the facility and was very impressed on the cleanliness. Hand truck push carts available (when not in use by others) to help with your move-in. Overall, great experience and wonderful staff.

Convenient location and great staff, but the facility has a creepy vibe - there are a lot of odd people doing questionable things in the odder hours. Also, someone must have been storing food items in one of the nearby units because we had mice nest in one of our crates (we had nothing remotely edible stored and didn't have any such issues the first nine months). Overall, a mixed experience, but perhaps par for the course with such facilities.

I had the most pleasant time ever with Jade and she was very helpful answering all my questions. I never thought I would need a storage unit, here I thought I can go through life not needing a big metal closet but here I am, looking for a storage unit. With an intense internet searching, I settle with CubeSmart due to the convenient location in DC, price, and over all the great customer service experience I had with Jade, she is a legend.

Extremely rude employees, manager could care less about the facility. Elevators are never working at this location, therefore your never able to access your unit. Bathroom door lock is broken and the homeless are practically using the facility to wash up and sleep. One gentleman had his unit door open and he had it set up like a studio apartment. This specific location is like a revolving hotel for the homeless.

I’ve had issues with this location from the start. I’ve only been there a little over a month so far. But lack of professionalism and consistency is dumbfounding. I had rats or mice enter my unit I spoke to the front desk agent she did nothing to my knowledge about it. I emailed the store and didn’t hear back from anyone until I called and promised to take further legal actions. This place is a joke at best.

The floor that my unit was on alwaysssss smelled like weed. It was so bad at one point that a few of my items smelled like it. My unit always had an excess of rat droppings in it. I wish I had taken a photo once I got my things out. Then, there’s always a random drunk or high person strolling the facility. Overall, it’s not safe. All of these were not worth the money of me keeping my items at this location.

The manager was a pleasure to work with... very helpful, something that was sorely missing from the last storage facility I rented from. There were plenty of carts available to move items which was much appreciated. In moving from my last storage facility it took me 10 minutes just to find one and it had a flat spot on one wheel which made moving it when loaded almost impossible. I'm VERY pleased!

My experience at CubeSmart today was beyond great! Angel was very polite & had great customer service.She was very patient,answered all of my questions,and made my transition from one unit to another very easy!Angel did her best by accommodating everything I needed.If I could recommend any self storage,CubeSmart would be the first option without a doubt!

Amazing service. A+ above all other storage companies, from the management, friendliness, to top notch storage facilities. Also, one month free is always great. Ask for the GM Frankie Williams, she is the real deal. Always responsive, caring, and a true professional. Best wishes to her. William Edmond was also courteous and professional as well.

This CubeSmart on NY Avenue could not be better, in my experience. I left all my stuff there for 11 months (so far), and when I returned everything was in perfect condition, no dust, no critters, no moisture or damage of any kind. Also, it's a very convenient location and the staff is friendly and always helpful. Reasonable rates, too.

I have been with CubeSmart for about 4 & half years now. They have been there for me when I needed them Excellent and very professional business. With parking and storage space shrinking in the DMV, CubeSmart is the place to go for all your parking and storage needs... Five ⭐⭐⭐⭐⭐'s for CubeSmart …

Wonderful customer service by learaine. Was very shock how she offer me and other customers a bottle of water. On a very hot day. Also, Frank was awesome. He wasted no time to cut my lock. I was in a rush and he arrive as soon as possible. No delays in his work, everything was resolved in a timely manner.

Great customer service. The representative was very knowledgeable, friendly, efficient, and thorough. I feel great about storing my belongings at CubeSmart. The level of security and precautionary measures are reassuring. Furthermore, the accessibility hours (365 days a year) are incredibly convenient!

I was looking for a clean storage place that was affordable and a good location that was well lit for my sister I entered the manager was very polite and nice she showed me around she compared different units for me made me feel comfortable. Frankie Williams was very professional and polite

Came in and the office worker had a horrible attitude. Management staff is great- however this location Elevators break a lot- I felt bad for movers there moving items up to higher floors. Also hand-trucks are broken. This location has enough clients to keep such things in working order.

I moved here from another storage facility and it's already been a night and day difference. The staff at this place was super professional, extremely polite, and made the whole renting experience a breeze. I highly recommend this location - and working with Frankie and Tracie.

Its really clean and smells nice,,the guys at the front desk was really helpful and knowledgeable and polite they was able to answer every question that we had, and they give us the opportunity to pick 2 different cubbie to choose from, if I need one again will go back here

I was at the location on New York Ave in DC. The staff was not friendly, and although he saw I could use a cart (which was scarce) he never offered one, yet he was using it to move trash around. I had to walk all the way over to the office to request one and sign it out.

Cube smart at New York is the best. Dez, the manager greeted us with a smile asking how he could be of service. The place is clean smells good and well organized. I am assured my items are in good keeping. It’s the best place in town for storage. Great prices too!!

Frankie Williams is a consummate professional and assisted me in finding a rate that meets my personal needs. Her hard work, diligent attitude and knowledge of the rate programs is impressive. I highly recommend this CubeSmart location for all your storage needs.

I used a storage unit here while away from DC for almost a year, and I had an excellent experience. The staff is very responsive (both during and after move-in). They went the extra mile to ensure the unit was safe, and they made the move-out process very easy.

From the minute I walked in, I was treated as an important customer. I was shown several units before I made a decision to lease. The lease was quickly executed, all charges explained. I left feeling I had made a good choice for renting a storage space.

A very understanding company. They were patient and extended the best customer service to me while closing up for the day. If you want to feel safe, secured and confident in your decisions, Self Storage Zone is the way. Prestigious yet cozy environment.

I would not recommend the CubeSmart on NY AVE in DC. I stored my luggage in a locker for 2 months, and when I came back to retrieve my items there were rat droppings EVERYWHERE. I didn't even take some of my stuff because it was so disgusting.

As someone in the rental business who’s always on the move, finding a reliable storage solution is key. Des made this process easy! He was not only super friendly and patient, but also incredibly knowledgeable about what would work best for

After an initial experience that was great, my move-out was bad. A supervisor was rude & basically called my a liar. I wish I could give less than a one star review, but I can't. Just say I wouldn't recommend CubeSmart to anyone now.

The access code they provided when I first signed up didn't work, necessitating a call to customer service to get an emergency code. Once I go in, I discovered the elevators were out of service so I couldn't being stuff to my unit.

This CubeSmart site is amazing - efficient and thorough. Frankie has everything under control and moves you through the process quickly. The site is clean and well managed and, for storage within DC limits, the fees are reasonable.

Secured floors, cleanliness of the storage facility, the temperature control in the storage space, ease of access to storage space, access to carts to assist with taking materials to storage space, and the public bathroom on site.

The lady yesterday was so helpful and accommodating she made a stressful day a lot easier. Also I enjoyed the cleanliness of the facility along with the music. It helps a lot to have background music while packing and moving.

Friendly staff. Loved that I was able to use the van for free when I moved into the unit. Moving out was just as quick and easy. Clean and safe building. Climate controlled building is nice when working hard during a move.

Frankie exemplifies a customer service rockstar! Her storage industry business acumen speaks to her title as GM at this location. The staff is solutions oriented and prepared for any task. Highly respected and recommended.

Thank you so much to Frank at this location! He helped facilitate finding me a great space to fit my needs at this location! He was patient and very detail oriented! I highly recommend this company & location …

I had a great experience with Jade Brown at the cube smart on 1850 New York Avenue NE. She was very helpful and very understanding of my terrible day with my moving company. She was really sweet. Thank you Jade.

I received some of my best customer's service from Cube Smart on New York Avenue. I have been storing my belongings for 2 years. The service has not changed and I would recommend this place over and over again.

The units are clean and well kept and the workers are very customer friendly. I had a pleasant experience overall. Will definitely recommend, as I have many times already. Furquan, Shantell and Jade all rock.

The entire staff was more than helpful showing me to my unit and ensuring my things would be safe and well cared for. I really felt like I made the right choice in choosing Cube Smart on New York Ave in DC!

The staff was very friendly and professional at all times. It was very clean, and I could see that before entering the building. I would recommend CubeSmart Self Storage to anyone looking for storage space.

Brittany was very helpful, good natured, and professional. Was willing to show me multiple spaces. Facility is clean (even the bathrooms). Office is open on Sunday which helps. Could use a few more carts.

Danielle is amazing! Very professional, smart and kind. She makes you feel like you're checking into a 5 star hotel. You will feel valued as a customer. The facility is clean, inviting and well lit.

Dez and Angel great team excellent customer service.building very clean both make a great team. The cart at this location are fantastic for when moving bags and boxes things don’t tip over.

Self Storage Zone is very professional and the service is excellent the staff are very nice i would recommend them to anyone who is planning on moving or just wanna make room for extra space

Jade the manager is the best! She was super helpful and made a stressful situation for me soooooo much easier. She showed a lot of caring and worked hard to find solutions. 5 stars for her!

Customer service is not proactive but rather reactive. Did not even attempt to help resolve missing pieces in my storage unit, but rather to "file a claim." I'll take my services elsewhere.

Dez and Angel are the sweetest. I’m keeping my car here over winter break and they kept it real. So nice can keep a convo outside of work talk. Fun experience reserving a storage unit

Looking for staff on a Saturday. Was told the staff went on a “bank run” need assistance but no one available. Needs better service, unbelievable to have Just one person on duty.

Cube smart staff has always been super friendly. It’s very easy to access and the location can’t be beat from Washington DC. It’s time to move on but my stuff was stored well!!

Frankie who did my paperwork provided the best customer service ever, she made me feel at ease leaving my stuffs with cubesmart, she was very welcoming and she knew her work.

This place is nice for storage. It used to be another company and I left town for two weeks came back and this company had taken over. This was a surprise to come back to.

Tracy was very helpful explain with lots of detail and helped me find the right storage for me thru this difficult time also helped me understand my insurance policy !

Fantastic management. The staff are friendly, helpful, polite and professional. The facility Is functional and very clean. The available moving truck is a huge bonus.

Located on New York Avenue in northeast DC, this storage facility offers very clean and spacious compartments. I also felt my possessions were safe at this location.

The General Manager, I can’t remember her name but she was a blessing, walked me to my unit, helped me with my lock, and gave me some pointers on a easy move.

Generally a good experience with this facility. Although, we DID catch a mouse in the trap we set in our unit...sooooo...there appears to be a rodent problem.

I like this place because patiance with me and explain very clearly and make sure I know everything and price are affordable. Thank you Brandon Dejarnette!!!

This place full of rats and mice. Find another storage facility if you don't want to encounter dead mice laying around and droppings in your storage unit.

Awesome customer service! Made my experience better than I could have expected. Will definitely go to these folks when I need storage again!! GREAT TEAM!!

Miss Frankie Williams was very professional she knew her job, and went over every detail answered all our questions thank you Frankie Ms. Ruth a d Ms. Gee

The facility was always clean, safe, and well lit. The staff was always helpful when needed. Probably one of the better storage centers in the District.

This location has mice or rats. I came to my unit to find droppings and dusty prints on half of my items in storage. Go somewhere else if you can.

Customer service was excellent and surpassed my expectations, if needed I know a great people to ask for help: thank you very much Miguel Garcia

Frankie rocks. She is amazing and very polite and loving. William is very welcoming and easy to talk with. They the best I’ve ever experience.

The three ladies that took care of me Ms. Tracy, Ms. India and Ms. Monique thry were very friiend and know who to help me. Great service

The store manager Roberto was extremely helpful and understanding of my situation and helped me to store my belongings past closing.

The staff went above and beyond to assure that the facility was kept clean. They were very organized and friendly and professional.

Angel and Des were absolutely amazing! They did everything in a prompt fashion and did it with a lot of humor. They are so sweet!!

The staff is very friendly and helpful. They made my stay very welcoming and I love that they address me by my name each visit.

Wonderful facility and even better service. Jade and team go above and beyond and are the gold standard for customer service.

I would like to thank the cubesmart staff moving my family in from Rochester NY was very easy with Staff thanks you Ms.Jade

Always friendly and helpful… thank you The manager and assistant…Desmond and Angel. I would hire them for my team any day

I have never had any problems with your service. If there were any problems, it was on my part. So I thank you for that.

Monique was always really polite and helpful. The units were clean and I didn’t have an issue with pests the whole time.

Great place for storage; new, clean, climate- controlled, and they even let you use their box truck for free on move-in!

Excellent friendly service, update do not move your stuff here. Items were stolen due to poor security and 24/7 access.

Tracy was very helpful and professional! Excellent job showing us our unit and signing the contract was very quick.

The facility has rats. I found feces and my couch and top of my bed smelled like urine and u could see the stains.

Customer service was excellent and facilities were fair for the price. Far drive, but best cubesmart price-wise.

Always have a good experience when going into my storage and the staff is always very pleasant towards my needs

Great, secure storage facility. Helpful and professional staff. Talk to Frankie - she will take care of you.

Helpful and resourceful. My things were there for almost two years. They took care of my unit and my things.

The best service I've ever dealt with. Frankie and William is very polite and an amazing worker.. THEY ROCK

Great customer service and communication from “Des, angel, and Isaiah” at the New York avenue location!

My experience was good because my stuff was safe and secure.The stuff was friendly and communicated .

Easy online rental. 1st month free is sweet. Easy entry & friendly helpful attendants. Bright & clean

I was disappointed by the teaser rate and then to find out it was $20 more that what you have listed.

Great spot with nice staff. There is even a Penske truck rental right there to help with the move!

Excellent customer service, nice clean air-conditioned space. Overall, a very good experience.