I purchased my first bike at Cycle House few years ago and came back few time for repair and wanted to purchase a bike bag but the service wasn’t good… never got the call back in regard of the bike bag even though I went into the store twice and my phone number had been taken and written down in their book … I promised to myself that I never ever come back to the store again even though it’s my local store… last Saturday I was on my way out for a bike ride and my bike need an urgent fix I have no choice but have to come to Cycle House as close to my house..: I was not sure if I will get the service I needed as I had very bad experiences before … as soon as I walked into the store a young gentleman approached me…. I told him what was issue with my bike and hand my bike over to him and within 5mins he came out with my bike and told me all fixed… quick and very friendly and top it up I didn’t got charged for it …. I didn’t expected it … that was a top service… the new owner and the new team at Cycle House have completely changing my mind … great service, great team and I definitely come back to Cycle House. Thank you Cycle House for your service One very happy customer

Super excited to receive my custom built Cervelo C3 from Cycle House. Troy is clearly passionate about bikes. It put me at ease to know that someone so accomplished and dedicated was building the bike for me. Parts are difficult to source these days; but in a short space of time, Troy built a superb bike. I am extemely happy with the customer service and experience. Could not recommend enough the importance of finding a great bike store, and building a great relationship with them. If you love bikes, then you need to think about after service and parts too. Great store, highly recommend Troy and his staff

I have been going to Cycle House for many years due to the fact that they offer a great friendly service. I have purchased bikes for myself, children and parents because I know that Troy and the gang will look after me with a fair price and a great after sales service. After recently purchasing my first road bike I have joined them on their Saturday morning shop rides which has led me meet so many other regular riders who class Cycle House as their home for all their cycling needs. If ever I need something for my bikes I will always call them first as I know they are there to help. Cheers guys

Recently made an online purchased of a Giant Anthem Mountain bike through Cycle House. I normally like to see the bike before I make such a large $ purchase but due to bikes being vary scarce to find these days the online way was the go. I have to say Roystan at Cycle house house made the experience a no problem, efficient one. Funds Paid then delivered within a timely manner. I had my local bike mechanic put the final touches to the bike. From my experience, I would recommend Cycle House for any online purchases in future. I'm sure they are just as good if you visit them at their store.

Jack is an absolute Legend, helped me service my shock, and i am already booked in my fork and my other shock for service. Reliable, and knowledgeable. Mate has bought a Cannondale bike there and has also been taken great care of, from swapping to correct size Cranks, dropper, to helping giving advices for his suspension setups. Other mate who almost bought a focus Dually got his deposit back as he had a change of mind as well, salesman weren’t pushy, and always honest as well. Highly recommended for riders who wants quality care and services. Thanks Jack and team

couldn't be more unsatisfied with the way the staff treated me and my friends while trying to get servicing done, the staff members are arrogant, obnoxious, and in general and horrible bike mechanics. I find myself wondering who hired these hotheads. if I could give one piece of advice to future cycle house customers it would be don't go through this company ran by clowns, please think twice before purchasing anything from this store. when I entered the store I instantly was offended by the way staff spoke to me. to sum up.. horribly run store by rude and ignorant staff!

Got charged $100 to tighten 4 screws and give the bike a once over. Only to find out that they cracked the casing on the head stem and brakes did not work, and the crank/chain/derailleur had a knock every time you pedalled. I am sure they will say cant recognise you in or system or we did a quality job like all of their other replies to feedbacks. Not interested in bringing the bike back. If you cant do it right the first time why bother!! Not impressed for first time biker.

Agree with other reviewers - the new team at Cycle House are extremely knowledgeable, friendly, and welcoming. I'm a novice trying to get back into cycling after a decade of not being on the bike, and they've been helpful and provided lots of advice, without pushing for a sale. This a great place for locals, including families, and kids, wanting to get into cycling. Highly recommended. Well done Cycle House team - you're setting a great culture to get people into cycling.

Excellent bike shop, honest, helpful , friendly, knowledgeable staff, that go out of there way to help, wasting there valuable time to assist and accommodate my request, even though I had never been to this shop before, or bought anything! Troy could have spent my money but gave me a cheaper option! I appreciate Troy’s honesty and integrity and I have found a great bike shop that won’t rip you off! Keep up the great work. Much appreciated Kev.

Needed help when I couldn't get an MTB tubeless tyre seated. Called up the shop and Adam said come on in! He spent an hour wrestling with my tyre but got the job done and only charged me the standard fee. Charging more for the short notice would've been justified but nope, standard free. This is without any booking and it also being my first time visiting this store. Amazing service, friendly staff, excellent results. Highly recommended.

Posting for on behalf of my Mum ! These men have been amazing, this our 4th occasion for assistance with my Husband’s walker. Nothing is to much trouble, and refuse payment every time . As one of mature age , sometimes you become invisible to many , but not to the team at Cycle House . It’s meant so much to receive the help you have given us over the years . Can’t rate you high enough !! Thank you so very much . Gerry McCormick

Outstanding! Simply outstanding! I would like to thank Troy and the guys at cycle house for giving me the best advise when choosing my top end bike. I came in with a general idea of what I wanted, but they helped me figure out exactly what bike I needed, without pressuring me to add on more or upgrade. Awesome bike buying experience. Knowledgeable staff, friendly service and good prices - I would not hesitate to return.

I bought my first bike from Cycle House. The experience was 5 stars. Huge range of bikes, extremely friendly staff, great competitive prices. Matt took me through my new bike from head to toe and explained everything about it. He has a clear passion for his trade and an awesome sense of humour which makes the experience even more positive for buyers. I would recommend Cycle House to anyone. Thanks Matt and Cycle House!

Have been part of the CycleHouse family for over 10 years and in that time I've purchased multiple bikes and accessories. Troy, Mardi and the team are so supportive and passionate about getting people on the right bike, regardless of type. They take the time to understand what riding you do and have always provided honest advice on the bike that will suit. If i could give 10 stars I would. Keep up the great work team!

Fabulous service from Troy! Bought my first Cervelo S5 this week. Troy was attentive and thorough and went out of his way to make sure the bike was set up for maximum comfort and close to what I was used to on my previous bike. Troy is incredibly knowledgeable and passionate about cycling and I felt very confident I had made the right purchase. I would highly recommend Troy and Cycle house for your next bike purchase!

Safe environment, great customer service and very knowledable. Brilliant service. The guys at Cycle House look after you the best they can, always going above and beyond. They run a race team that is going to be huge, and the team is full of really good, down to earth riders. The shop has a lot of product even during the whole Covid19 situation. Always ready to get in when they haven't got the parts. Great work guys.

Just bought a new Scott Genius Mountain Bike from Troy and Mardi at Cycle House. It was an absolute pleasure. They were very helpful and inclusive, inviting me to the Cycle House Mountain bike Group rides and making sure my bike was set up for me with everything I needed - shoes, helmet, technology. They were all over it! I felt very welcome in the Cyclehouse community and can't wait to get the Km's on my new bike!

Needed a valve extender urgently for my bike, called the store, Troy spoke to me and put a couple of them aside. Got to the store Troy personally served me and made sure that I had the right extender, and on top of that he gave me a nice discount on the part. That’s what a local bike shop it’s all about, friendly, prompt and knowledgeable. Great job guys! By the way I had an awesome ride afterwards! Cheers Alex

I called Troy at Cycle House wanting a new MTB but not quite sure what I was after. Troy came up with a few options that he suggested would suit, at differing price points to let me make a decision without a hard sell. All communications from first call to decision to pickup were first class, Troy was a pleasure to deal with. I'm very happy with the service and getting out on the trails on my new Scott Spark.

Great bike shop with an excellent service team. Most recently had my Trek Top Fuel in for a suspension service (rear suspension was creaking and annoying), and Troy fixed it right up, the next weekend I went to a 3-day MTB festival at Falls Creek and it performed faultlessly over countless shuttle runs. Have never had an issue with any service work performed by this shop, 10/10 would recommend to everyone.

I bought a bike from Cycle House in Greensborough last weekend and picked it up this weekend. The service from Oliver when searching for an buying a bike was incredible. He was very knowledgeable and I was able to select a great bike with his assistance. Then on pick up, I was helped by Lachy who was also extremely wonderful and ensured that I was confident with my new bike before leaving the store.

Went in and got a tube and tyre for my kids bike. Haven't changed one in quite a while! Stuffed it up and took the wheel in the next day thinking the tube was faulty. Fixed my terrible job in no time and wasnt willing to call me stupid (-1 star because I clearly am) but saved my pride (+1 star because I am embarrassed.) Great service and such a good selection of gear that I hate taking my kids in!

I recently bought a Cervelo R5 from Troy and the team at Cyclehouse. My experience was fantastic, and I'm super happy with my new bike. Troy was really helpful in finding me the right bike, and at a great price. One thing I noticed, whenever I called them on the phone, regardless of the staff member I talked to, they were helpful, but also really happy and enthusiastic. A great team. Thanks.

With very short notice given, the guys at Cycle House dropped everything and resolved a baffling technical issue that had me scratching my head. I am eternally grateful to Troy & Jack who's level of customer service simply blew me away. Commitment to their customers particularly given the difficulties of operating during a pandemic is deeply impressive. Thanks guys, see you next time!

Just want to say thanks to Troy from Cycle House for setting me up on my new Cervelo S5 which I bought at another shop interstate as there weren't any locally available. These weapons aren't easy to set up a for a bike fit especially an old bloke like me but after taking it for a few spins im really comfortable and enjoying the experience. Appreciate it mate!

Troy and his staff are amazing and the servicing is the best I have seen in terms of attention to detail on my technical Time Trial Bikes. The range is also incredible for my specific needs in Triathlon/road bikes but that being said, they certainly have something for every bike rider no matter what level you are at or what you want to ride! One stop shop!!!!

Just picked up my new bike! Absolutely fantastic customer service experience by Troy and the team! Troy took the time to explain the features of the bike and to ensure I was across the mechanics of the bike. Troy also provided me with reassurance that if I have any issues, I can just pop in and speak to him or one of his team members. Thanks Troy and Team!!

Troy and the team at Cycle House were brilliant. They took time to work with me and helped me select the right bike for my needs. Great understanding of bikes and riders, no question too dumb. They explained everything I needed to know about the bike and adjusted seat height and other settings so they were perfect for me. Thanks Troy and Royston.

Staff were extremely helpful they even wheeled my bike into the service area for me. They installed my bike stand on the spot and gave me great advice about other optional extras I was considering. The phone call I made earlier that day was answered in a polite and helpful way. What more can one ask for. Great service and well priced. Thankyou

What a great experience @ the Cycle House , Greensborough Royston’s friendliness and knowledge of the product made for any easy purchase and a sweet deal. He not only helped with finding the right size fit for me , prepared the bike ( a Giant cross city 3 ) so I could take it with me he expertly made sure it loaded into the boot of my car !

Great service from Troy and the crew. I have bought my last 3 Cervelo bikes from him and picked up my new R5 Disc last week. The bike build was great and they even fitted some custom parts for me as well. Troy has great attention to detail and is thorough in all his work and bike builds. A great bunch of guys! Highly recommended!

Great experience as a senior person buying an electric bike. Troy went out of his way to show me several bikes and accompanied me to a nearby sports track so that I could try out two of the bikes before I made a decision. He told me to keep in touch and to contact him if I had any questions about my new bike. Great service.

First place I’d consider to purchase any bike gear as the service is fantastic. The mechanic on site is brilliant - just tweaked my front shifter derailleur on the spot when I asked a question today and had it working so smooth. Doesn’t try and rip you off by over servicing and upselling. Wouldn’t consider going elsewhere.

I took my bike in for a fitting after it being on the trainer for a couple years. Troy was excellent - very down to earth and experienced. He listened to exactly what I wanted and took care of everything, while explaining it all along the way. I’m excited to ride my bike again and would highly recommend Troy and the team!

Top service from the staff at Cycle House....friendly and very efficient. I went in to get a quick replacement pin for my friend's XT calliper which snapped in Plenty Gorge nearby, and straight away they jumped onto it straight away with no hassles. Their help had us back on the trails in no time. Highly recommend. -Paul

Very impressed with the service when I took my kids bikes to Cycle House today. Safety issues with brakes fixed & optional repairs discussed with me first i.e. rubber on handlebars vs cost. I needed my son's bike done promptly & so Ollie fit me in and got it done asap. Range of new bikes looks good too will be back soon.

Thanks so much to Russell, Royston and the team for really looking after my son and me with our bikes - especially Royston, for going to the trouble of fitting a rack I just bought there for my e-bike. Great place for repairs & servicing as well as for cycling gear - or any thing you might need for your bike.

Excellent sales service. Purchased a Cannondale Scalpel full sus bike. They didn't spare any time or effort to set the bike up just as I needed it. Cycle House is a well established shop with a large inventory of general and specialist bikes, and a wide range of parts and accessories. Highly recommended.

Kiddo smashed his derailleur pretty badly, well it snapped…. Called in at Cycles House to see if we could replace it . Had on in stock and in 15 minutes it was fitted & adjusted properly. Happy days back out on the trails! Couldn’t recommend Cycles House higher, superb service. …

Such a friendly bunch of people at Cycle House! Both on the phone and in person. And Alex who worked on my bike took time to explain in detail what I needed to know and was totally charming I cycled away with my bike in tip top condition! Thank you very much - and see you next time …

I had a great experience at Cycle House. Troy's advice in helping me select and building out a custom Cervelo Caledonia was amazing. The bike is amazing and delervered exactly what I was looking for.. I could not be happier. It's a great team at Cycle House and would recommend them to anyone!

Potential buyers! Look for an OTHER PLACE!!! I called cycle house to pick up one item from the store. They said it is in stock and said I am coming to pick up in 40 minutes(driving). I went there to get what I wanted but they said they did not have it. “Sorry about that” is not accaptable!

The team here are incredibly friendly, welcoming and helpful, including Roystan and Alex. They are well stocked from reasonably priced budget range to very nice high-end stuff. Based on my experience I highly recommend them for their service, helpfulness and range …

Great customer service. The guys did a very thorough inspection of my bike and showed me the worn parts they suggested should be replaced as part of the servicing. The repairs and service were completed very quickly and the bike rides like new again. Highly recommended.

We just bought our son his first full suspension MTB from Cycle House and we couldn't be happier. The price was great and Troy and Mardi we're super helpful, knowledgeable and patient. I'd have no hesitation buying another bike from them. I can't wait to hit the trails!

Big thanks to the team at Cycle House today for the great service and keeping me on the road (hopefully dropping some wattbombs) for the weekend. Def my new LBS! If your in the Watsonia/Macleod area these guys are Def worth visiting. Great store. Thanks again team.

Royston doesn't own the shop but he treats you like it's his own business. I felt real interest in my bike and care for me when I took my bike in for a service and I really thought I was dealing with the owner. I will be very happy to go back for my next service.

This place is awesome. I get all my accessories and bike services done here. The staff is always super helpful and friendly and knowledgeable. Most of their stuff is top of the line but they also have some basic bike needs and kids stuff. My go to place!

what outstanding service we received while in the Cycle House Bike Shop - we went into the shop just before the shop was about to close and this young man asked us what we were after/how could he be of service - (Current bike rack we bought

I took my grandson’s bike in for repairs. I was very happy with the service. It’s like a new bike now. The people at Cyle House go above a beyond what is expected. I’m happy to take the bikes to be fixed there. The cost was reasonable too.

Excellent service from Troy who let me test a bike that I was interested in. That actually sealed the deal of my purchase. Roystan was there to set everything right during the pick up of the bike. Hoping the after sales would be as good.

Super nice staff, with an amazing attitude towards little beginners to big beginners and the passionate alike. I felt confident that what I was buying was what I wanted and didn't feel pressured at all. Very happy with everything …

I don't usually post reviews but I went in today to discuss bike options with these guys as I race track with their mechanic. They were more than happy to let me test ride a couple of different road bikes and had excellent knowledge of

Bought my Cervelo gravel bike through Royston who helped me out and showed me an awesome looking bike frame not on display that was still boxed. No pushy sales tactics, but explained the features to me. Didn't plan to buy that day, but

The guys at Cycle Hose told me that my mountain bikes would come out looking and riding like new after a silver service. Sure enough true to their word my two bikes look and ride great. Highly recommend the super experienced team …

Knowledgeable team, had difficult bike fitting with my cervelo s5, Troy knew a lot of tips and tricks on fixing this issue. Whole team stayed out of trading hour to finish the job on time. Would recommend if you want job well done

Staff were very friendly and attentive. Lots of knowledge on their products and what you are actually going to use. Speak to them about what you want and they're very keen to work with you on your budget and what they recommend.

Amazing customer service I paid for a service at another bike store who were unable to solve the issue. I quickly called cycle house on a Saturday morning, they asked me to come in straight away and fixed my bike within an hour.

Bought a focus bike during lockdown from Cyclehouse and they've shipped up to Sydney in no time! Professional staff & knowledgeable when it comes to suggesting a suitable bike! Will definitely be back again …

Purchased all our bikes from here and get them serviced as well. Someone messed with my son's gears recently and we were able to drop bike down same day we made call and it was ready 2 days later. Great service!

Was in a bind when I lost a spring out of my barrel adjuster. Cycle House helped me out by supplying me with a replacement. Really appreciate the willingness to assist so I could continue with my repair! Thanks!

Went in a bit unsure of how to sort out my first flat on a tubeless (lots of small punctures with glass shards). Troy took the time to explain what I need to do and the best products for the job. Great service.

Russ and the team are awesome, interested in what your looking for, discuss options and go out of their way and spend time to make it work for you. Great to have a fantastic LBS that puts the customers first….

Love these guys.. they always do a great job servicing the bike.. you can always pedal out of the shop confidently knowing that they’ve done everything spot on.. well priced and some good gear in-store too

Took my nephew’s bike in at 12pm to repair the brakes and had it back by 2pm! Such speedy and kind service. The team also generously fixed a few other issues free of charge which was greatly appreciated.

The staff at cyclehouse were really friendly and helped work through the confusing task of buying an electric bike. No pushy sales techniques and genuine interest and a wide selection. Highly recommended

This is my local bike store and although Ive not bought a bike from them, every time that I have been in for a little thing/part, the customer service has always been exemplary. Thanks team. Top notch!

The guys at Cycle House went over an above to look after me. Could not be happier with my new bike and the advice Royston provided. The free games on the 70s pinball machine was a highlight.

Bought a couple of tools to help me perform an upgrade on my bike, the team at Cycle House were very friendly and helpful each of the 3 times I called and visited today! Highly recommended

Had a small issue with my bike, bright it to the store and Royston was so helpful - i’m not a bike enthusiast, he resolved the issue quickly, showing real customer empathy Many thanks !

Store and purchasing are easy to navigate. It seems they didn't have my item in stock but decided to send me a different part without telling me. Same brand and price but doesn't fit.

Great bike shop! Generous in size and in spirit - I went recently to purchase a bell for my mum's bike and they gave me one complimentary! Will be back for future bike needs. Thanks!

I needed to get my electric bike serviced and Cyclehouse Greensborough were amazing. Great service, great price and really friendly and professional staff. I can’t thank them enough!

Very helpful. I just required the crown race fitted to my new fork. I called up, then dropped in and the mechanic Ryan fitted while I waited. Excellent service and also very helpful.

Fantastic service. The staff in store took the time to show me some of the basics of bicycle management in order to get my daughter's bicycles tuned and ready to ride. Thanks heaps.

The guys at cycle house were awesome. Hadn't used my bike in a while and they tinkered with a few things (free of charge) and got me on my way. Highly recommend.

Great service. Patient and knowledgeable. Really decent prices. The staff spent a lot of time with me making sure I had exactly the right bike to suit my needs.

Fantastic local bike shop. The lads looked after me superbly and were super knowledgeable and friendly. Will definitely have my bike serviced here from now on.

Amazing customer service. Bought a Cervelo and team fine-tuned it, did me a great deal and answered my 1000 questions. Very friendly and highly recommend!

Really nice to find a bike shop with helpful staff and no ego. Thanks to Matt and the staff. Great range of bike and good prices. Will definitely be back.

Excellent and friendly service at the store. Plus I’m completely in love with my new bike, after being very resistant to getting an ebike for years.

Roystan was excellent to deal with. Extremely patience, knowledgeable and transparent. The pricing was very sharp as well! Thanks again.

Darius did a great job servicing my Giant e-bike, very knowledgeable and professional. Great bloke too! Thankyou, will be back again

Great customer service! Thank you Darius for your expert mechanical advice in solving my brake and shifting issues!

Wonderful service. Able to sort out my daughters bike with no issues at all. Will be back to purchase a bike soon

So friendly and helped me sort out my boys bikes. Then gave my tips on how to get them riding! thank you …

Top notch customer service. If you are after a CERVELO, this is the place to go in Melbourne!!!

Once again, fantastic service at Cycle House. So helpful. Won’t take my bike anywhere else.

Bought a bike for my daughter’s Christmas present: they couldn’t have been more helpful

Awesome bunch of guys to deals. Super helpful. Lachlan was extremely helpful.