I bought a Workcycles FR8 from Dutch Cargo Bikes in December 2014 - since the vast majority of Australian bicycle shops ignore utility cycling and focus on sport only. Firstly Emmy was very helpful on the phone with information. I decided to buy the bicycle and she gave me many prompt updates on the arrival date (Shipped from Amsterdam). I received the bicycle in an enormous box (very exciting!) and I was riding it the next day. There was a minor issue with the seatpost clamp. Emmy went straight to the manufacturer who shipped out an upgraded part to fix the problem. The bicycle I bought is bulletproof – it’s going to last 50 years or more! There aren’t many Workcycles in Brisbane yet (hopefully more will follow!) and I have offered for Emmy to send local customers my way for test rides on my bicycle if they want to try it!

Exceptional customer service and ethical business values The team at Dutch Cargo were extremely helpful in our journey transitioning from car to bike as primary transport for the family. They came up with solutions that would work for our 1 month old baby and 3 year old. The best part of the service was being able to rent the bikes for a week to test them in real life. Their bikes and services are accessible across Melbourne. I live in the North so it was also great to have the bikes dropped off at a convenient location with no extra charge. Servicing is also available in the North. The company is true to their values. They promote a healthy, sustainable lifestyle and fulfilling experience. They would rather I get the bike that best meets my needs than pressure a sale.

I’ve been dealing with Dutch Cargo for a few years now, from my first introduction to cargo bikes, to being a massive advocate for their uptake in the community. The team are really knowledgeable (being Dutch themselves), and have always been willing to help out when issues arise or when my appetite for a new bike is picking up. Recently I had a small issue with my bike, and they were able to help get me booked in to a local repair partner really quickly and my issue was resolved. When you rely on your bike like I do, as a primary means of transport this is really key. They also do trial bikes so you can take one home and give it a go to see how it fits in with your life. Here’s to more people on cargo bikes! Thanks team!

We purchased our Douze Family Bike in April this year and it is truly wonderful. Our family had recently relocated to Torquay and even though I was unable to visit the bike before purchasing, I was overwhelmed with the way that Emmy answered all of my email questions so thoroughly and quickly. I would recommend the team at Dutch Cargo Bikes for anyone who is considering a cargo bike. As we have sold our second car our Douze "Sully" is ridden every day at least twice a day. We average around 30 kms a day and I have found the shift from commuter bike to cargo bike really enjoyable. It is also amazing how many more conversations you have with people simply because they want to talk about the bike.

Absolutely love our cargo bike! Wish we'd bought one sooner as it makes getting out and about with the kids & dog so much more fun and it's really changed the way we go about our errands. The service has been great and the team at Dutch Cargo Bike helped us choose the best option for our lifestyle - they really know their stuff and you can tell they are so passionate about these bikes! If you are considering making the investment, DO IT! We used ours for an elderly family member too, which meant they weren't left behind when we were getting outdoors on family bike rides or even just popping out to the shops. Love Love Love our Nihola bike, thank you!

Our Dutch Cargo Bike has transformed our life! The kids love it which makes getting out the door in the morning so much easier. Running errands is now a joy rather than a nightmare finding a park and getting kids in and out of their car seats. I was overwhelmed by all the cargo bike options but Emmy at Dutch Cargo Bikes really listened to what our family needed. We test rode the options in Brisbane at their test centre and promptly had a Bakfiets sent up. A year on I still feel like Emmy directed us towards the perfect bike for our family. I can't recommend Dutch Cargo Bikes enough!

We purchased an Urban Arrow Family from Dutch Cargo Bikes in December 2019. We visited the Moorabbin shop & spent a while trying out different bikes with our 2 kids in tow. Jurgen was really helpful & patient in answering all our questions & discussing our needs and likely usage of the bike. There was no pressure to buy or make a decision straight away, Jurgen seemed really invested in us making the best purchase for our family. The customer service from Dutch Cargo Bikes was outstanding & if you are interested in a cargo bike, I recommend visiting this shop or giving them a call.

I emailed Emmy overnight with one of those annoying custom requests and the very next day was given a friendly and cordial reply with a warehouse photo of a build similar to what I was after. This allowed me to conceptualise what the trike could look outside of the stock image in the online catalogue. Professionalism, service, commitment - love it! Ik raad ze aan. Ze zijn geweldig. / il negozio ha guadagnato il mio raccomendazione altissima :-) :-) :-)

Super helpful and friendly - was able to test ride about four different bikes: Douze, Workcycles FR8, Bakfiets and Bullitt. Once we decided on a bike, Dutch Cargo Bikes had stock so we had the bike straight away. Some other companies don't keep stock and have to order the bikes and have them shipped from O/S so they take much longer to come, if they come at all. Great after sales support too, Jurgen even came over to help assemble the bike.

I purchased the Douze cargo bike12 months ago and LOVE it. Perfect for grocery shopping, taking the dog out and about when her legs are too tired and just a wonderful wind in the hair commute. Emmy and Jurgen were very helpful with all our questions. Recently went back to them and had an electric motor installed to allow for longer day trips. Can't be happier with the service and the product.

We bought a Workcycles Fr8 from Dutch Cargo Bike as a car substitute and it has been fantastic. The bike is bombproof and can easily deal with 2 kids, dogs, and shopping - separately or in combination. Emmy and Jurgen were great to deal with through the sale and afterwards, and I would definitely go to them if a similar need arose in future.

We bought the Larry vs Harry Bullitt cargo bike to get about with our kids & do the shopping - this is a fantastic, fun riding bike!! Jurgen & Emmy know their products really well, & are able to help if you need advice. I highly recommend Dutch Cargo Bike!

Just get one. Love my cargo bike and great experience buying it from dutch cargo bikes. Do much better than busy stores.. The price feel a lot but it is well worth the investment. So much joy and it's free. Makes going to Bunnings ok

As the new distributors of Tern bikes Australia, they've really 'turned' the business around (pun intended). Both Jurgen and Emmy were a pleasure to deal with and I can't recommend them highly enough.

Brought a Tern Eclipse S18 recently. I booked an appointment in advance and the bike was ready for trial on the selected date. The service of Dutch Cargo Bike (both Emmy and Jurgen) was outstanding.

Just bought a R&M tinker from them. Attractive price and good communication. Bike was delivered during lockdown personally by shop owner Jurgen fully assembled. Highly recommended A++

I purchased a Bullitt bike through Emmy recently and could not be happier. I highly recommend the friendly professional service and i hope to deal with Dutchcargobike again.

Great range of electric cargo bikes. They know their stuff and provide good quality service. If you are in the market for a cargo bike include Dutch Cargo Bike.

We recently bought an Urban Arrow and are absolutely over the moon with it. The service of Dutch Cargo Bike has been outstanding.

I am really glad I chose to purchase my Tern GSD from Dutch Cargo Bike. Really great service and support, and top quality bikes!

Really awesome customer service, super nice people and quick delivery. Happy! :)

Amazing bikes with really helpful, knowledgeable and friendly service.

Great customer service and quick delivery. Very happy.

Really good advice and fantastic people