I have a multitude of examples as to why this Kmart is one of the worst I have experienced. There is so much I can say here, for one the management in this store is atrocious. There were instances were duty managers such as Vesna were blatantly rude and just incompetent at doing her job. When another person picked up a second job they were questioned about loyalty to the company by one of the previous managers Shawn. This would not have arisen if that person did not need to find a second job due to the cutting of shifts because of lacking managerial skills. There were times when the rosters would be full and others when they would be dropped to once a week and they get questioned on loyalty? Another instance of terrible managerial skills is when a team member was told off in the middle of the store by a manager named Leanne. The pretentiousness of her attitude and inability to take that team member aside was appalling. Besides the managers the day staff at that store just seem miserable, sure you don't like your job but try to provide a smile or act happy? It's baffling how many of them just look miserable and it makes you feel guilty going up to them to ask for help or serve. Sure there are some good things. Agnes has been a wonderful person to encounter and some of the night staff as well who seem more genuinely happy but it's just an overall terrible experience. Not to mention the lack of stock recently. Sure you can blame COVID but at this point there should be more stock.

Edit 21 Jan 2023. We visited store and went through check out at approximately 11.30am. Incredibly rude young lady 'Abby' folding bags and being rude. No one waiting so I went to end register and she told me to walk all the way around. I explained I have issues with my leg and as there was no one waiting I'd like to walk as little as possible. Abby insisted I do a lap of the service area to get back to the empy register I had started at!! No empathy as I limped and no eye contact as I checked out, played with her pile of plastic bags and other customers behind me waited until she eventually looked up and started doing her job of directing them to free registers. Really poor form. Usually staff here are nice and friendly but Abby takes the cake for rudeness and lack of empathy. Customers are why you have your job! Not just a bother to you! Old review: There is rarely stock on the shelves, Im not sure if its covid or what but this place is pretty empty and rarely has what I go there for. Better to shop online

On Sunday evening shortly after 5pm on 5th February, I was basically in the middle of a panic attack in your store. There was a staff member, young lady, she said she’d just started working there and was new. If it wasn’t for her help, and her kindness, and her two hugs while I was in tears, I’m pretty sure I’d have died from absolute embarrassment and panic. She was an absolute sweetheart, and hands down the nicest person who’s ever helped me in any store. She may be new, but she deserves a pay rise. You hired a winner there, Kmart. Keep her. She’s absolutely outstanding. What I needed was out of stock but that does not matter. She was the best. I wish I had got her name but please check your rosters and pass on my gratitude. She was just phenomenal. Thank you so much. I will never forget your kindness.

Generally a good Kmart but clothing quality is no good. Stock of items are generally better than at Manor Lakes and the website is a lot more transparent with its stock than Big W, yet seems to be light on Size 6 basketballs (except for a $32 basketball, which is even $2 too much for a gift card that I would blow my budget on). At least they display basketballs better than Big W, yet still remain light on very budget friendly basketballs. Maybe $10 is too cheap for a size 6 basketball, just make it more expensive so you guys get more revenue (I'm talking about the company in general with this paragraph). Again, a standard Kmart that has to be better than Kmart in Manor Lakes.

Attended Werribee KMART Sunday Morning. (29.01.2023). A beautiful young lady named Isabella assisted my wife & I. We were struggling with lifting a 12kg box consisting of Shelving. (Keep in mind, my wife and I are in our 80's). Isabella took it upon herself to obtain a Shopping Trolley, and lift the shelving into the Trolley for us. She then proceeded to assist us at the Register, then helped us push the Trolley to the Exit Door. She was amazing. It's so refreshing to see people care for others so much. Thanks so very much for all your efforts and caring nature. You are an asset to KMART. God bless you

Tonight there was a customer that unfortunately had a medical episode that required medical attention. After I had sighted the customer and got assistance The manager ( i think his name was -say) and staff on tonight did amazing in helping keep the customer safe and assisting until ambulance arrived. The manager did an amazing job directing staff and customers while staying calm and informed and making sure customer was safe. Each staff member did a great job in helping keep with woman privacy a priority and safe aswell. Big Pat on the back to you all!

I took some childrens pyjamas back to exchange for a different size, but the rude staff member refused because I did not have the original credit card they were purchased with as my wife purchased them. I had the original receipt and wanted to exchange them for s smaller size, I did not want a refund. The pyjamas still had the original tags attached and had never even been tried on, but still they refused to let me exchange them. Now my wife will have to make another seperate trip herself to exchange them. Very poor customer service Kmart!

Customer service was absolutely amazing the staff are so friendly and warm, My only issue is with the company not making clear instructions about where to go to pick up huge items for click and collect, the poor girl at the service desk wasn't sure how she was going to drag out the massive box to the store, only to be told that we are to go to the loading dock I really felt for the girl she tried so hard to get my order quickly. When I got the confirmation text it said nothing of this and there was no signs to state where to go.

I wish I could give -ve rating to this place due to horrible customer service by Mel.I was very friendly with her,wished her asked her how was she arrogant lady,only replied by hi. Seems like she does not like her job much. I smiled and said hello but no no no seems like they charge to smile for customers. No greetings proactively ,no good bye. She made me feel like she was doing a huge favour on me by serving me.Her behaviour and Service was horrible and pathetic. Wish your Store manager read it and you get the sack.

I prefer going to another venue. I find that because of this stores location, they are constantly out of stock quickly and often a messy store. I understand that is because they are busy which does equal to success but surely more staff could be hired, or the staff already there be more productive and proud of their workplace, and maybe stock should be ordered on a more regular time frame. Something could change anyhow. I do love their new layout though, much more practical

I went to kmart-Werribee to buy the suitcase which i needed to buy urgently. Prerna- The manager at Kmart saw me confused and approached asking me if i need any help.She truly cares about what the customer needs are and went truly above and beyond to make sure i make the right decision of buying suitcase. I highly recommend her and please say hello if you see the happy and bubbly face of her. I really appreciate Prerna for helping me out. I wish you the very good luck❤️❤️

Good service and a pretty good range, especially in homewares. Sometimes it's difficult to get items of women's and girls clothing in the popular sizes (ie 10 & 12). There might be lots of item in very small or large sizes but none in these. If you go to Sanctuary Lakes they often have more sizes available. Also it's weird that the checkouts are in the middle of the store and not even underneath the "Pay here" sign.

Has got to be one of the most UNORGANISED and MESSY Kmart I've ever been to. Everything is just thrown around. There is not one neat and organised section. The staff are never willing to help you when you ask and the staff at the checkout area bark orders at you. The beauty section is always empty and nothing is in its correct spot. Don't waste your time and just go to the Kmart in Tarneit.

Absolutely appalling behaviour from "Sharon" at Customer service desk this eve at around 2050hours. Extremely rude and wouldn't do a refund even with a receipt or Intact Tags. (Had enough memez of Karens, "Sharons" - Don't you start now) I am sure Kmart trains staff well however I guess an opportunity to train / retrain one more. PS: We did manage to get a refund though.

Public toilets are cleaner then the fitting rooms at Kmart Werribee. Disgusting and dirty..Instead of saving money on staff maybe hire more so the customers have a clean place to try on clothes. I walked in to the fitting rooms and walked straight back out. Gave the clothes back,didnt even try the clothes on and went to another store..

Big shout out to the young guy that helped me out today in Kmart. I needed a Knockdown furniture item he went above & beyond to assist me.As a small retail store owner myself it was great to see this staff member help me out. Shout out to the female Manager on today also, she also assisted me & was great. 10/10 Kmart. Thankyou …

This place is a big mess. Crowded and most the time out of stock. Hardly you can find staff on floor. Always big lines for check out and pick up. This store definitely need more staff to meet demand. The only good thing about it is 24 hours. Located inside Pacific Werribee Plaza. To find parking is another headache for this place.

Brooke at the service desk is always so helpful and goes above and beyond to assist every time I am there. It is so refreshing to have this type of service as other sales representatives in the store usually couldn't be bothered to help. Hopefully, someone at management level reads this and acknowledges the great work Brooke does.

Was struggling in looking for a specific type of clothing and was in a rush so I didn’t have time to try clothes on in the fitting room. Super kind lady saw me in need of help and assisted me through everything. I think her name was ‘Bhakti’, very kind and generous lady she is. 10/10 Customer Service. Thank you

What is the point of same day click & collect before 12 at this store If you cant actually get your thing the same day?? Still Waiting to be able to pick my things that i am supposed to be able to collect before 4pm.. Tried to call the store all throughout the day after 2pm and not one answer. What a joke.

Average shopping here all the time, don’t seem to have as wide a selection of items as other stores, or they have what you want but not in the size you need. Also the self serve checkouts are horrible at Kmart always having errors come up and are very slow, definitely not the most user friendly machines.

I was attended to today by Debbie in the photo shop. I didn’t have a clue on how to copy my photos and was in a bit of a state because I needed the photos for my brothers funeral. Debbie was so accommodating and helpful and it brought some brightness into my very sad day. Thankyou Debbie …

It was a sad, sad day when it stopped being 24hours. Crackheads had no where to go at crack o'clock. You don't want them bored and wandering the streets at that time of night. They occupy themselves by steeling reindeer antlers, trolley wheels and trying to fix flashing street light globes

I swear every time I attempt to go to this particular Kmart, the shelves are consistently so bare ESPECIALLY in the homeware sections. It doesn’t matter what time of day I go, what day in what month, I never leave with what I have come for. Never had this problem in any other local Kmart

10/10 Absolutely amazing staff member Rebecca in kids clothing, she was wonderful and very helpful with helping me find items in the store and putting things on hold for me at another location when they didn’t have any in stock! Great to see someone actually take pride in there job.

Marking down $40 bean bag to $30 and selling with broken zip. ( broken zip is not noted on the label, it just states missing packing) When I asked to return saying yellow tagged items cannot be returned. There is no use of this beanbag unless I need to pay to get the zip fixed.

Went to Kmart trying to buy a swim suit, only to be told by a helpful sales assistant that they don't sell swimwear in winter. Have you heard of indoor pools, people still swim in winter right?? Love Kmart next time I will buy a pair in summer... Lol

Customer service staff Abby was super rude and unprofessional. We complained to manager Stephen but I just wanted to leave a feedback here so the kmart team can train there customer service staff better. I did not expect just a bitter experience.

Visited today, and the whole place absolutely wreaked of curry. No where in the store was there an area that didn't wreak of it. I don't know if someone scattered curry powder from one end of the place to the other, or someone tipped curry

The positives of Kmart is it’s extensive range of products of clothing and accessories to home and electronics. Kmart offers a wider variety of essentially any item you need at an affordable price, customers appreciate the convenience of

My click & collect experience was underwhelming. I purchased 3 different items, that were "in store" at the time of purchase. When my click and collect order was "ready" I was informed that not all items were there but they would be

Nothing against Kmart except this one has a Karen on the checkout with a perpetual frown on her face and disdain for customers who've inconvenienced her by shopping in store. Very uncomfortable experience it has inspired me to stay away.

Very busy during the Centre having a VIP weekend!! And still disappointed to find trolleys full of stock pushing into crowds of shoppers! It seems Management don't get it!! With parents pushing prams, wheelchairs and seniors on ride on

ALWAYS an unpleasant experience. Staff are so rude and make you feel like you are asking the world if you have a question or need help with anything. Don't even get me started on the customer service/returns section they're even worse!

If I could give 0 stars, I would. It’s taken 9 months to process a refund and they are now refusing to follow through with it. There’s no point buying anything from Kmart anyway because you’ll have to return it because it’s all rubbish

I was having difficulty with the self service check out. The lady who came to my assistance was very helpful cheerful and polite. Staff like this are a credit to your company and make shopping there a happy experience. She made my day.

Since Covid this store has gone down hill, never any staff on, always a total mess, no longer 24 hours and self service is a broken joke. Do better Kmart! Where is that community feeling gone. Just a messy lifeless store now.

Good stock, good sized kmart! Worth the trip, far better than Manor Lakes that never has anything. Easy access to get here and get out easy if you only want kmart. The mall is not massive and easy to navigate. Recommend!

I'm a big fan of Kmart brand. I always find what I look for. Especially love the inexpensive homeware, books and clothes. Also, we recently bought a baby cot and a car seat at a quite cheap cost but quality is amazing.

Went the extra mile for us. They didnt have the balance bikes although website showed they had. Called another store and let them hold on to the last bike for us which now enables our son to cruise around holiday parks

Great costumer service, I left one of my shopping items at the counter. When I backed there the staff helped me to get another one. The item wasn’t expensive but their very nice behaviour was the thing. Thank you

It's K mart. Cheap and relatively good quality. This store is not that small compared to other K-mart. It has two entrances. When you go at night, you can only use entrance which is close to outside parking area.

Duty Manager at this Kmart has the worst customer service. Had an item that was marked for clearance as $2 but she refused to honour that price, instead saying that the tag was placed by "someone" and its not $2

Tough to manage such a big store especially at peak times having families going through the joint. All in all the place has been kept in pretty good condition and I was able to wheel around my son comfortably.

nearly 10 to 10.20 pm 31 july rottwheeler dig seen at kmart. its really safety concern for customers. its was not even guide dog . not certified too. who will be responsible for customer safety

I liked their pizzas the most. May be because of me being Indian, really love the taste. Price is also great. A family size (larger than 'large') is only $27 during my last visit (04/2021).

A shout-out to a delightful, helpful sales assistant at Werribee Kmart yesterday. A lovely young man called Kevin went out of his way to try to source an out-of-stock item. Thank you Kevin.

Kmart team do a great job assisting customers, replenishing stock, providing a tidy store. They should be acknowledged and appreciated for their all their efforts and hard work.

I have enjoyed shopping here for all kinds of things. From make up to kitchenware, we have found what we need at a good price. Will be back soon as this has become a favorite!

Store is a mess. Items on the floor. Dirty floors. Used takeaway food items on shelves. So many products are unavailable and many only in a few sizes. Unfriendly staff.

Customer service rep named Abby is rude and arrogant with customers as if she is doing the customers favour by doing her work. People like her spoil the reputation.

Convenient on location. Heaps of parking Could do better with Restocks on shelves. Availability of sales person on floors and The number of checkout units.

You'll pay 50% EXTRA if you shop here. That's what I found out: Anko quilted pillow protectors (with zip), Footscray: $8 - Werribee - $12. THEY'RE SCAMMING YOU!

I visited the store today and this young man named Anthony was amazing at self checkouts services Very helpful & polite. All five stars for him. …

No longer 24hrs, a shame. Place lacks staff and is not clean and organised. Hire more people who are sincere towards their customer service jobs.

Change rooms are absolutely filthy and they stink. All the shelves and racks are a mess. Will only return in a case of absolute desparation.

It's a large k mart store open 24 hours a day. This is very convenient in case if you need camping stuff in the middle of the night.

The review is after visiting this outlet for 6 months. Never had such a poor experience with Kmart in past 6 yrs.

Racism on customers and they sell faulty products and gives a tag that it will cover one year warranty.

Household items to technological items is there in a good price ompare to other store. It opens 24x7

manager Jordan is worst in the store she don’t know how to speak with customers she is so arrogant

We love everything about Kmart. The price is cheap, the quality of the product is very good.

Racist and arrogant staff at the customer service counters. I hope you lot get the sack ASAP

Free parking....open 24hrs...cheap and nice clothes and household items..!! Awesome..!!

Good store and specious space. Fully stocked with a very less empty shelf.

Need more staff at click and collect besides that good service

Awesome Retailer Quality price one of my favourite shops

Said that my son could not try the bikedo not recommend

Selling second hand products and misleading customers

Good service and nice people