Have not yet received my item, had an issue of needing to change the shipping address and got through to the call centre after about 10 minutes. She changed it very quickly for me. Sean, who I contacted via email, also replied very quickly and was able to confirm the shipping address change. I'm very excited to receive my new sofa!

Harry was very helpful in locating my order and patient in his approach. Hoping my items from Luxo are as good as their customer service. One star taken off for the length of time taken to get through to the customer centre (not Harry’s fault). Once on the call he made sure all my questions were answered.

I was nervous about purchasing big-ticket items without seeing it in person but I was pleasantly surprised. I bought two sofas, a center table, and a rug. All items as described and look amazing! Dondon from the customer service team ensured to follow through with my feedback.

Nicole, was very helpful. Able to give me confidence that the company was legitimate and then help process my order and provide a discount on checkout due to a promotion. Very happy so far with the ordering process. Hope the product is just as good

I had ordered solid pine wood queen bed base looking at the reviews of this company but I was utterly disappointed with their product and service. The bed was very poor quality and fragile, shakes when you sit on it. When I raised complaint

The furniture from Luxo is lovely and gets 4 stars. My salesperson Caren was helpful and deserves 4 stars. She followed through on sorting out the unfortunate delivery mishaps that left me badly stranded and having to carry goods on my own.

Caren was super helpful and professional. I have had a terrible experience with another company that has still not delivered the bed I ordered in July so I was worried about this but Caren was reassuring and confirmed the order process and

I am really impressed with their customer service. I hope every person in this department is like Nicole who has assisted me since the beginning and she was super helpful even though i have made a mistake and order the wrong size of one of

I placed an order online then noticed a sale was on online so decided to change the model of wine fridge I purchased to a better model under the sale price. Harry explained how cancellation of my first order would work including timing of

Absolutely horrible customer service, product was delivered damaged then replaced and now still does not work. After numerous emails and weeks of time was told I was getting a refund and then 2 weeks later was told no we are replacing the

Absolutely horrid experience buying a bed online with terrible customer service. I would not recommend anyone buying furniture here. I purchased a bed online and delivered it on the agreed date… but with half the parts missing. Upon going

I have purchased the Jenna Hollywood mirror from Luxo Living and unfortunately it got damaged! I had reached out to the Luxo Support Team for a replacement and they were absolutely amazing! Big thank you to Gileanne for her quick response

Buyers beware. TLDR: please the numerous negative reviews and beware of this company. They're very nice to deal with until you have an issue with your product, then expect a long and drawn out process with many false promises. Easily the

I ordered a bed and mattress for my daughter to transition from her cot to a toddler bed. We got her very excited to make it a smooth transition and the day it was delivered we went to the shops in the morning to buy her sheet and quilt

These guys are great. I had an issue where my order went through without the discount code being applied and at full cost. I applied the code and fir some reason i was changed full price. I called straight away, got answered after hours

Good value for money. I had reservations making my purchase given some bad reviews, but if the company had any issues in the past, they must have been resolved. These are mass produced foreign imports but without some ridiculous markup

Probably the worst quality furniture that I have ever purchased. I had issues in the past with a sofa that had to be returned twice due to missing and faulty parts but thought that with recent reviews they may have improved. I bought 4

Abit hesitant to purchase my table after I saw many bad reviews regards stock and delivery issues. However when it came to tables I saw no negative reviews. I took the risk in buying the Alfred table after viewing pictures that others

I bought beds from this online store and despite being advertised as “solid pine timber” they are made of cheap MDF. Very flimsy bed. I am light and a girl and even when I sleep on it it constantly squeaks and feels unstable.

Very happy with the purchase of Nero Natural Pine Triple Bunk Bed (Grey). We got it at a reasonable price due to the 15% promo and discounted delivery fee- talking about being at the right place, at the right time!

Byron Queen Space Saving Foldout Wall Bed with Sofa Half of the Assembly Instructions pages were missing - very quick and easy to call and obtain a digital copy, thanks Edcel Marie Urbano - would suggest that the

Very helpful customer service experience. I had a store credit waiting from 2020 and I had several of the team assist me with this. Krischelle, Thomas and Shiao ensured that a code was allocated for me to use.

Do not buy off this website. The website said ‘dispatch within 24 hours’, yet here we are a month later and I still don’t have my order. My delivery has been booked 4 times but each time

Great product and awesome customer service. Had a damaged panel from shipping and BOM was extremely quick and professional at getting me a replacement asap. Highly recommend these guys!!

I just want to thank Lyana Nicole for helping me with my order today. She made the transaction quick and easy. Looking forward to receiving our dining set soon. Many thanks again.

Purchased the Avalon 200cm ceramic porcelain table from Luxo. Delivery team were super nice, customer service team were also friendly and got the job done.

Purchased bunk bed few days ago, very dodgy cheap materials and all parts have dents, poor finishes, scratches and peeling. Stay awaaaaaay.

JOKE ONLINE FURNITURE RETAILER. EVEN MY DOG’S BED IS BETTER QUALITY. BOUGHT 2 PINE BEDS - WAS CHEAP MDF - BROKE AFTER 6M. REFUSED

Over month waiting for the item. Then in delivery day they cancel at 9.30am…..re scheduled 2 days later and send

First time ordering and had a great experience. Great pieces for amazing prices.