8/8/23 Update: after this not supposed to be wild budgie drove my autistic child crazy for the last several years, and I as a parent just had to set it free outside. Needless to say it destroyed both him and myself. Thanks, you disgusting big corporation for selling animals like they're just another profitable product on your greedy shelves. Stop selling animals, that's pet stupid! Idiots! PetNOTSmart -just another large corporation that cares more about money than they do about people, and in this case animals. Sure they could have some more animals and birds, like cockatiels for example. Otherwise the staff are friendly helpful, the store is stocked product, in clean and organize shelves. Store overall is nice and clean and a good amount of staff for the demand. That said, they do not sell hand-fed budgies, which I think is absolutely ridiculous since they are naturally skittish and very hard to develop trust with when not hand-fed. Yes the salesperson was friendly, but did not mention things like how budgies just quite loud, and did not mention what to do with their nails when they grow long. When I called the store about it, they said they had some merchants that can maintain the nail length, and that I could get in with a net I try to deal with him that way. Ridiculous. After spending months trying to gain his trust and talking baby talk, moving slow etcetera, that was their advice. Needless to say there is no loyalty to shop there for food, treats, toys etc since Amazon is much more convenient with better pricing. I would feel a sense of loyalty if they provided hand-fed birds and we're interested in their well-being. I also suspect that they're not all that animal friendly, since he's particularly skittish. Their loss, and it's only common sense.

This location is clean. The staff were kind of helpful. I arrived at 9:40 pm December 16 2023 knowing that the store closed in 20 minutes. The first thing that Kevin said was that they are about to close. I acknowledged with a laugh that “I know”. I came here for cat tunnels and had checked prior to my arrival that they had my items in stock. I asked one of the female associates about one of the tents. She said she might have one and it’s at the end of the aisle. Wasn’t one there. The other male associate wasn’t helpful either but I left with one of the three items I came for. I had a separate female staff member remind me three times during this twenty minutes of the exact time.then Kevin came and found me as I grabbed a cat scratcher and said he needs to walk me out now. It was 9:55. The he said it’s 9:58 as I’m grabbing five treat bags at the cash. The female staff told me to hurry. He came and started to grab my items from me to scan because “the time”. I’m literally beside the cash. The thirty seconds isn’t going to ruin the night. The fact that the male and female were together bullying me out of the store when I’m paying $300 in products (receipt available if needed to confirm this whole ordeal). He’s shouting at me to tell him my number to speed the process but couldn’t hear me so she had to relay my number to him. Yes I’m the only person in here. Yes I’ve worked in retail and customer service for well over a decade now. Yes I know it’s annoying when customers come and it’s Saturday night however I’m not getting cozy. I said I’m getting specific items ! I spent $300. This is unfortunate to treat customers like this. The stars are only for his wishing me a happy holidays and have a good day (it’s night but whatever) even if it was sarcastic.

I went in for the very first time because I had picked up a 7 month old puppy from Toronto Animal Services. I had no idea what to buy and the sales associates Kyra spent ages with me helping pick products and was kind enough to flag the puppy coupon book and even cut out the coupons for me. I was very pressed for time because of the vet appointment and sleep deprived, some of the items I had selected and tried on the puppy did not work at all. I called the store the next day and spoke with David who was completely understanding and said it was no problem to exchange/get store credit. When I got to the store, David helped me pick out some stuff and then connected me with Polina who also helped me pick out stuff and explained in great detail and gave me excellent advice on puppy training while shopping. I ended the day taking my new puppy to see the in-store groomer Camilla and she also gave excellent customer service and took such care with my puppy. My rescue dog looked at me with such love and gratitude after the appointment, because she could finally see properly, totally melted my heart. I called the store and spoke with Alex to find out everyone's names to write this review and she was excited to hear my positive feedback. I have never experience such amazing customer service, I wish it was closer to my house because I would be shopping there weekly. Great job guys!

Absolutely terrible service. if I can put a negative 10, I would do it. In April, my Yorkie was getting a haircut by some new girl. When I picked up my dog, I almost bursted into tears. Not only did she cut him very short, she also cut his paw. Before that he was cut by Elisa very nice girl . I had an appointment for July, which I had been waiting for more than a month. When I arrived, they told me that I should reschedule the appointment , or they could take him, but it would take 4-5 hours. Seriously??? Why would it take that long to groom a small dog 4-5 hours?? I said I can't, I have to go to work. I went to the manager, said that this is not acceptable, to wait more than a month and didn’t receive a service. I told him that the girl who called herself a “manager” rude and I don't trust her with my dog. Now I got blacklisted))) Is this after I was denied a service that I had been waiting for more than a month? I won't recommend anyone to go there.

The groomer did a poor job with our puppy's cut. Very unsatisfied as the groomer shaved our dog down. Went in for my appointment and the groomer was running late- not at the store yet. We walked around the store a bit and returned. Her co workers were nice enough to check us in on her behalf and do a pre-assessment for matting (no mats). We selected a haircut length from their board, showed a picture of the desired cut and left our dog feeling good as the groomers here usually do a great job. Were told it would take 3-4h. We got a call less than 3h later to pick up the pup and she is shaved down and patchy. Some parts are shaved right down to the skin. The cut around her tail looks awkward as the rest of it was kept uncut. Ears were shaved down despite us wanting to keep some hair on there. Perhaps the groomer was rushing the bath and cut. Gave 2 stars as the other groomers were super friendly and helpful and we usually have a great experience.

For 12 years I always took my dogs to the best pet shops I knew, but for the first time something revolting happened! Yesterday when I picked up my dog "CIZZA" I soon realized that she was very nervous, I asked them to leave the hair on her head long and they tied it so tightly that you could see her eyes pulled back and as if they were bulging. When I removed the elastic, I noticed that there was a lot of plucking hair. But the worst was not that, she came without a nail! Her nail was ripped off! Now I'm give her on antibiotics and the poor animal that must have suffered a lot of pain is lying down, sad and didn't want to eat anything today. The other dog also had her nail nerve cut, named "BRANCA" So if you really already have someone you trust in this place to groom your dog, great! But if it's for the first time, make sure the person is a good professional not to cheat your dog.

I watched one of the employees remove two budgies from their enclosures with a small net and then grab them by their tails to get them out. They were frantically flying around the enclosure. As a bird owner, that is absolutely not how they should be handled. Birds can die from high amounts of stress. If someone doesn’t know how to handle the animals, they should not have applied for that position at a pet store, nor should they have been hired. I told the cashier that the way the employee handled the birds was a bit aggressive, and he said he would let them know. Later, when he cashed out my friends (who he didn’t know I was with), he called me a tree hugger. I will not be returning to this location.

My experience with Lawrence Square PetSmart was incredible! As soon as I enter, I was greeted with a very warm & inviting welcome from Kevin. When I took a look around to care for a fish, Ivan did an excellent job providing me with details about different types of fish. He was very knowledgeable! After I found my fish I took it to the register and again Kevins enthusiasm really made my transaction extremely smooth. The store itself is pretty clean and easy to navigate and lots of parking space. Overall, incredible experience at Toronto Lawrence Square PetSmart and will return!

NEVER will be going here again. This is the second time I walked out of the groomers, with my dog not able to get his haircut. No one mentioned anything about an expired shot, nor did I get a notification. The lady, Nicole, kept assuming I had someone at home that could take a picture for me. My vet was also closed. I didn't appreciate the fact that nothing was warned about, as I waited months for this appointment. Nothing was also available in July. I will be HAPPILY MOVING TO A NEW GROOMER. The accommodations are awful, I literally felt like they wasted my time.

The staff at PetSmart are super friendly. Tatiana, our trainer really has a passion for what she does and is extremely knowledgeable. She takes proper time to get to know families and their dogs. When training sessions end it makes you feel very proud to see where you were when you started the session and what you came out of at the graduation. The meaningful interactions with Tatiana are why we keep coming back for more sessions.

After our cats favourite canned food was discontinued, we have been struggling to find a replacement for them. We spoke to a young man in the cat food isle, who was so knowledgeable about the product, and could list off the ingredients of almost all the brands they carried. He helped us find the brand that was most similar to our past choice, and our two cats love it! Wish we got his name! Will have to come back and thank him!

My recent visit to this location was a delightful experience. The store was clean, well organized, and stocked with a wide variety of pet supplies. The staff was exceptionally helpful and knowledgeable, assisting me in finding the perfect items for my furry friend. It's evident they genuinely care about pets and their owners. I left with everything I needed and a smile on my face, knowing my pet's well being is in good hands.

"Kevin made our day" is going to be the biggest understatement of 2023! We came in to get a few things for my brothers first dog and he made the experience more memorable. He was pleasant, kind & funny. We need more people like Kevin, happiness is contagious and he was sure to spread it to all his customers today! We will be back soon! Give him a well deserved raise!

I bring my dog here for training and I must say the trainer Tatiana is AMAZING. I have a rescue who was scared of everything and her help and support has made a huge of a difference, he is a completely new dog now. My dog loves coming here and gets so excited when I tell him we are leaving to see Tatiana. Thank you Tatiana for everything!! With gratitude - Max's mom

This petsmart location is awesome! I got my first fish from them. Thanks to their super helpful staff, Devan (I don’t know if I spell it correctly) even I arrived at the store before closing time he still assisted me all through out. He also give me some tips for food and taking care of my fish. Thanks to him I got my first fish.

The staff is great I had a few questions they answered them and explained so I understood! Lots of items for all kinds of pets! Food, toys, snacks, shampoos and conditioners, toothpaste, leashes, clothing u name it they got it! I really like the spray on conditioner I can use between the baths. I loved this place, check it out!

I love this store a lot. I bought so many good stuff for my cat. Staff are very friendly. Even one time, they didn't have the thing that I was looking for, but a guy there found my product in another store by calling them. They are amazing. You are not wasting your time and your money by going there. They are very clean as well

Website is constantly glitching. Can't order crickets for my gecko. Please fix this - I understand it happening once, but it really seems like there's some negligence/ignorance going on on the part of PetSmart at this point. Fix the issue, and I will give you 5 stars as I have no other issues with the service.

Excellent service, I was helped by Tatiana who they call the “The Dog Lady” she was very knowledgeable and took her time to explain the benefits and cons of what type of food I should switch my dog to in order to loose weight. She is very personable and funny and sincere, I was very happy with my visit …

Horrible experience, the girl Rabella did this to my dog . I am extremely upset . This is not acceptable. I am taking him to the vet . I will be contacting the head office. I am disgusted . 1st and last time going there. Please dont take your dog here.

I like here my dog likes to come to be groomed the store is clean and pet friendly...I don't like that appointment for grooming services takes 3weeks to get. I think they should have a 1st come 1st serve basis as well as appointment. Most

Absolutely terrible customer service experience. They will not sell me a small goldfish because they allege that I only have a 25 gallon tank and not a 30 gallon tank (even after I told them I will get a new tank). I had previously bought

Had purchased a cat litter with the full price. Associate recommended we become a member to get the discounted price. He really went above and beyond, had to go through the refund process for the purchase that we made with the full price,

The cashier was amazing. Very helpful. I forgot to get his name but I came in to look for a hands off leash. He was able to demonstrate the leash and let me try it on. Amazing customer service. I enjoy coming here when I am in the area!

I have a German shepherd, and I have been going to this store since I got him at 6 weeks. He's now 3 years old. The best staff there is David. He is a kind, helpful, caring gentleman. Once he's there, I live very happily. In my opinion

"Beginners Training" was held by Tatiana at the Lawrence Square Mall made the class informative and fun. My dog is 1 year old and now understands basic commands that we couldn't figure out, correction takes time but we have a good

Friendly, knowledgeable staff, eager to help. They have pretty much everything pet related with decent selection including live fish and small animals for sale.. Wide aisles. Curbside pickup available. Clean bathrooms.

Well stocked and clean and organized store. Love their special holiday free picture sessions with Santa or the Easter Bunny. Great grooming services here with short wait times. All pets welcomed.

Staff were friendly and helpful. They have what I was looking for which were plants for my 10 gal. aquarium. Even got 3 new babies-neon colored tetra fish! The visit couldn't be better.

Bruh... I didn't get his name but whoever was on cash today straight up brings good energy to this location. Every single person who interacted with him left with a such a big smile.

I started my aquarium hobby about a year ago, and when starting off, I found the staff, specifically Tyler, to be very insightful and helpful in the matter.

Caring and experienced grooming associates, great grooms provided to both my doggies, reasonably priced. The only place I take my dogs for their grooms!

Picked up an online order and half of the carrier parts were missing. Employees didn't check for item quality and refused to refund (store credit only).

Great layout. I like the product selection. The man minding the storefront/checkout was very friendly and helpfull. I'd go back just to see him again

Was told that the cashier “appreciates that we are leaving” and to “come a little bit earlier next time” after I finished checking out at 8:57 p.m.

Great store huge selection of all your pets needs. Excellent location. Lots of parking ttc accessible and just off the Allen

Fast and easy search for the treats that I wanted for my cat. Plenty on supply and speedy checkout at the cashier.

customer service I can’t complain employees where very helpful and kind I adopted two lovely parrots

Very nice people smile and helpful Got some bird treats

Good store, lots of stuff for your pets.