I’ve always loved Ren’s Pets and this location is my go to. Unfortunately, my experience today was unpleasant. The second we walked up to the cashier, it was already uncomfortable. The white mature lady who’s in the cashier is so aggressive. I have 2 accounts under my phone number and I have previously addressed this with another cashier and we’ve come up with a solution to just make 1 of my account to be my primary account because she told me she couldn’t delete the other one. Today, this old lady was so rude as I was just trying to ask her nicely if she can use the account where it has a note saying “USE THIS ONE” (I can see it from the screen) and then she started explaining her side in a very offensive way as if I’m dumb and I don’t understand what she’s trying to tell me, that she has to merge the accounts and all that stuff and the other cashier shouldn’t have done what she had done with me because that is not the right way of doing it. Could’ve explained it in a better way because the issue was so simple but her attitude is just garbage. I will still come to this location because everyone else is amazing but my advice to the other customers, if you need help just avoid that old lady and ask someone else for help. And for that old lady, don’t bring that attitude to work because you’re ruining a good business.

I visited this pet store for the first time, very disappointed!! I want to get some supplies for my chinchilla. The discount sign on shelf said ALL small animal foods are 20% off. However, I was told only pellet on the upper shelf is, the hay on the lower part is not. This is so funny, something like meat is human food, and salad is not!? so what is a salad? a snack? The discount sign on another shelf said ALL small animal toys on sale, buy one 20% off, buy two 25% off, buy three 30% off. But they didn't honor it! I was told all kind of excuses, such as the POS system can't do it, one of the item is $2.99 and not able to apply, the discount should only applied to the cheapest item and that's most other companies practice too (how this is related to other companies?), and it is depend on the vender etc. One of cashier quickly took the discount sign off the shelf after talking to me, so I was not able to take a picture. If you shop here, read their discount sign and check your receipt very carefully.

My recollections of past experiences with employees have been either pleasant or ambivalent. My experience with an employee this morning left me feeling as through my business, overall satisfaction and experience did not matter. I am sure that other customers and fellow employees are similar as this persons overall demeanor was incredibly negative, dismissive and uninterested. Considering the availability of ordering similar products online for comparable prices, delivered to home retail stores should be doing everything possible to welcome customers and create an experience for return business. I left approximately $100 in purchase items and drove 20 minutes to another store to purchase the same items. For the first time I did not feel welcome let alone appreciated as a customer. I will not be returning. Your customers and other employees deserve better than such negative energy before noon.

I went to pick up a treat for my dog when I hear a man speaking to the girls on cash saying “Don’t give out free food unless….. He was speaking at the top of his lungs for all the customers to hear. I had to wait to cash out while he was talking. On the way out I asked if he was the manager he replied that he was the Supervisor. I told him that what he was saying shouldn’t have been said in front of the clients but should have been said in private. It was very unprofessional. He yelled at me outside and called me RUDE. I was surprised to hear that because he was the Supervisor Needlesss to say I won’t be shopping there ever again.

As a few people have mentioned they are having issues with their systems resulting in a 10-15min wait time per customer! I’ve witnessed the 2 young ladies working as best/fast as they possibly can while remaining friendly and professional. I have also unfortunately witnessed customers yelling/complaining about the service. My review to head office is a 0 star as this issue has been on going since the weekend and you clearly haven’t done anything to make it notable to your customers to avoid having angry customers abuse your workers! Get it together! To the staff hang in there and keep up the professionalism and positive attitude!

My first time ever going into a Ren's. The store itself is big, clean and well stocked. I just felt the gentleman that was assisting me had little to no knowledge of pet food. He basically told me to look at the bag, fumbled his way through our conversation (I felt like he was making things up as he went along) I was taken back due to the title on his badge. I went to another pet store, I received great information - my mind was more at easy making the purchase for my dog. I hope this will be addressed. This is not the industry to be in, when customers, like myself, are to trust your employees with our precious animals.

My pups always love going to the store. They are always given treats when we checkout and the staff is always super friendly! I was able to pick up my dog Coby's birthday treat and lots of cute toys! But man was it ever warm in the store! It was hot outside and it would have been nice if the AC was on.

Extensive variety. Received $5 off for becoming a member. No good deals today but lots of promos on select days. Had unique products to promote health which I am trying. Probiotics, bone/joint, dental, and grooming products purchased. Sales personnel gave treats to my dogs!

I bought food on Feb 20th and when I got home, I realized that the best before date was Feb 17th (food with receipt for proof of date). I should've checked the expiry date before purchasing the food but they should not have expired products on the shelf. Very disappointed

Ren's is great! They have a good supply of dog treats and food that are different from the regular PetSmart or PetValu. Our dog loves the treats from rens and the staff is always helpful. Highly recommend if you want your dog to try out different brand of quality treats.

This is my go to location for any and all pet related supplies. I’ve been going here ever since I got my dog. They are the only pet store near me that stocks my dog’s raw food brand. The staff here are always ready to help and knowledgeable about what they sell.

Nice layout store, clean and well organized. Parking spot is tight, if you have a bigger vehicle, might be a problem It’s free to join the membership and have many perks you can enjoy, including the free birthday biscuits for my dogs.

I've ordered online and gone in person for some stuff they won't ship unless you get really big quantities. Gotta love Rens for having stuff even better than the vet and at a lower price. Turning my 14 year old doggo's life around.

I bought some stuff for my dog-nephew, which were some of the same items I'd find at PetSmart, but the total price was a bit lower, thankfully. Also the store was quite clean and the cashier was very kind.

Cashiers are kind, and they have a wide variety of things. Although the prices have rised because of inflation its still a good place to shop for pet supplies! I buy my cat food and doggo treats here!

I love this place. I buy my Berners raw food here!! The staff are super sweet and helpful!!❤️ if you are looking to Nature logic pumpkin puree, you can find it here but they sell out fast!! …

I had a superb time with my pup! The lovely worker Raven helped me pick out what I needed and brought an amazing attitude with her as well. I will definitely be coming back to the store again :)

Great customer service from Auric, not only was she extremely nice, she also went above and beyond to help me with my order. Very happy with my experience tonight!

Super cool place. I definitely recommend that pet owners shop here as well as their regular pet shop. The variety is more and different from other places.

I am a dog groomer and buy a lot of grooming tools and pet treats at this location. They are very helpful and always friendly.

Great selection of food for pets. The staff are wonderful. They always offer to help me carry my dog’s heavy food to the car!

A great place to take your dog to socialize, the staff is amazing and the other customers are pleasant and respectful.

Very nice people and they have a very good trial program for pets. Jess' help and recommendations were really good.

the employee had lots of knowledge on the right dog products for different dogs and where very kind and helpful

We absolutely love stopping by, great products and great service from the team as always. Keep moving forward

Plenty of supplies for felines, canines, avians and piscians of all sorts and sizes. Bit pricey but worth it.

Awesome store!! Our new favourite. Very friendly and knowledgeable staff. Will definitely be returning!

Great pet store with a vast selection of pet products. The store staff are always friendly and helpful.

Arrived at 7:48pm on a friday and the doors were locked,. Closing time is 8pm

Nice place and good prices