Firstly, I want to give a thanks to the lady who put me in touch with Lucera, (sorry, did not ask for spelling of her name) apparently dealing with the online orders, she was also very helpful and was kind enough to follow up on my order. The story is as follows and have posted a review on the Cape Gate store page.. They are taking online orders when they are in actual fact NOT DOING ONLINE ORDERS. The result thus you do NOT GET YOUR ORDER!! Orders come from Cape Gate, but forget about getting hold of them, they DO NOT REPLY TO EMAILS, or CALLS!!! I had to basically phone every store to be able to speak to SOMEONE at least, thanks to Lucera at the Roodepoort branch, who was kind enough in assisting me. Turns out that they do not have half my order, but she said she will send the dog food from her Roodepoort store and has requested a refund for the rest of the order from Melissa Tupper, Cape Gate. Lets see, because after reading the reviews on the Cape Gate store, they sound terrible and useless. Customer service is not up to standard, I can now agree. Unfortunately, until I have received my refund, which they promised they will do today, I am not relaxing until I see it back in my account, and if not, because I am close to Roodepoort, I will go there and make my claim and will also put a review up on Hellopeter..... IF, on the other hand, I do get my order and REFUND, I will post another review confirming that I did.

Hello, I had an aweful experience with your grooming department today. It was my first time at your groomers and the staff just tell you to go through...I go to a door that says "staff only"...I ask again for assistance and the lady said go through...when I get in ....the groomer says there is no water! I understand that is out of your control but no apology was given...then I asked the groomer to do the cut. She was very unenthusiastic about it then she goes off to get changed...at no point did she greet my dog...she didn't strike me as an animal lover....she didn't understand the cut...at which point I felt uncomfortable with her doing anything...she was happy for me to leave until I asked for a manager then she disappeared...no one till now called and apologized...and if I must be on time or pay a cancelation fee how come your groomer is not even dressed to groom....you are more expensive than D-tail but your groomer lacks the customer service and the ability that they have...I am extremely disappointed and will never use your grooming services again and will advise other animals lover's to use D-tail. They are friendly and most importantly connect better with the pets. Thank you

If I could give 0 stars I would. Great selection of products, but the treatment of the larger birds like the two young African Grey's and a Macaw I saw today was absolutely disgusting. All three birds (African Grey's were together and the Macaw was in a separate enclosure) had a diet of sunflower and another seed which is not appropriate for big birds, and I couldn't see to the bottom of either water bowls because the bowls/water was covered in green mould. The African Grey's seemed OK plumage wise, but the Macaw had plucked parts of his body until no feathers remained, not even down feathers. The toys in both cages were broken and on the floor, and from what I saw there was only one toy in each cage when they were working. The Macaw started making noises when I came close so I went to him/her and spoke to him/her for a little bit but I had to leave. If I had 50k (which is pathetic for that malnourished and mis-treated bird) I would have bought him/her on the spot. Lower the price for the birds so someone who knows about birds can buy them or give them to a sanctuary so they can live properly. Not going back there.

Terrible service, I waited half an hour before someone could help me. Then too the guy just walks past and ignores me. Then when you do get a sales person they only want to sell you everything that you don't need so that you can spend your money there. They will sell you dying plants for R5 cheaper than they normally sell for. The quality of of aquarium livestock did not look too healthy as there were dead fish in many tanks. Honestly if you are looking for a good aquarium store go a little more down the road to Steyn nursery who have a fish world, their staff will break china to get you what you need. Update: 10 Aug, about a month later I have not been contacted by the store manager to date. the response below is a lie

To Debbie and her team at Petworld Princess Crossing, thank you for your excellent service in the past few days I was looking for a submersible pond pump and their assistance was absolutely 5 star I had no idea what size pump I needed They let me test the pumps for flow rate and had all the patience in the world. Also, the night before (17/07/2018) I called them at 17:58,two minutes before closing time and to my surprise they answered!! Debbie took the time to explain the pumps to me and said I could come in the following day for further advice if needed I ended the call at 18:02,meaning this was already past their closing time. Thank you Debbie and crew, you guys are amazing!

Amazing store. I always buy the best toys there for my dog. However, today I was very disappointed. One of the ladies working today was extremely rude to me. I asked her a question about dog food since this will be my first time buying a specific breed. I was was polite and excepted her rudeness. However, when I walked away I could hear her saying bad things about me behind my back. She was also talking very loudly in front of the customers how she wishes the store would just close so she could go home. All the other ladies were amazing. Unfortunately, one rude staff member spoils your whole experience.

Good day, i took my 2 Yorkies for wash, cut, ears, nails at Roodepoort Princess Crossing today. The groomer Lydia that assisted me was extremely rough with Beeno to the point that he vomited on the table. When i spoke to her about the way that she was pulling his hair and that he was afraid of her, she replied that this is how they do it. Mollie the female's nails wasn't cut although I paid for it. I asked to see the manager Sarah and she didn't make an effort to come and see me and send someone else to talk to me. I will never support them again and won't refer anyone to them. What a traumatic experience.

My dogs love it there it is so big and there's lot of stuff the only reason I don't go there a lot is because they always have the same thing and they never have dog clothes my favorite part of the store is the groom place for all animals they are so kind to the animals you are aloud to take your dogs there and every time you go there you get a 5% or 10% discount if you want to buy animals there they are heathy and the get lots of food the pet store has the best treats and the best toys just the toys for the dogs is a little to expensive but I like be the place and I recommend you to go there

Absolutely magic...... Service brilliant. Would come back anytime... Still need travel cage for Bella she is an overjoyed little kitten real cutie pie. Petworld is THE BRAND!!!!!!! Kitten no longer named Bella.... My neighbour's baby is named Belle but they call her Bella.... So out of respect I renamed her Dashy.... because she is always dashing around in pure happiness. Thnk for replying and I would use Petworld to deliver cat sand to me please... You are really really the best because absolutely all all you need under one roof. Love you all. We need places like you guys.

Afternoon, who can I contact to explain the shocking site at princess crossing, went there to spend approximately 1500 on fish for my new fish tank, I walked out only buying to fish due to the fact of so many dead fish in some of the tanks. Assistant wanted to give me fish eating on dead fish. He said it's ok there are only 1 dead fish but after looking there were 2 dead in 1 tank and other tank 3 dead ones. I am sure if I looked at other ones there would be be more dead ones. I thought it was a nice place but, no thank you won't be back as I do not want to poison my tank.

After having a terrible experience 4 months ago, I wasn't planning on going back...BUT...Ronald has convinced me otherwise, he goes above and beyond, even after hours he is contactable for advice, he updates regularly on new fish, pricing is excellent, and Ronald has a wealth of knowledge, from plants to fimters, to fish to substrate, this man has true passion for the job. If you need anything, just ask for Ronald, he will climb mountains to assist clients! He is an absolute asset to this business!

Extremely dissapointed. When I was there today they had atleast a dead fish in every tank and some even had 2 dead fish in them. Prices are ridiculous, and any person who knows anything about fish would know not to put 2 siamese fighter males in the same tank yet here they did it. They handle the fish very rough and I bought a couple because I felt bad for them just to get home 10 minutes later and 3 out of the 6 are dead. Very disgusted and very dissapointed. I would not recommend them at all.

Love this petworld and the fact that you can see them grooming your pet, service was excellent. The only reason I gave 4 stars and not 5 is just to make the personnel aware that they need to communicate better. This was my first time bringing my puppy in for grooming, I've never been there, and no one explained to me what they needed, or what I needed to do. Maybe just ask the customer if it's their first time and walk them through what will happen and what they need to do :)

Very poor online services. Placed an order on the 14th of September, and to date 22nd of September i still have not received my order, when trying to enquire about my online order, they just don't get back to me, and there is no contact number, as the the store them selves cannot help me, so what am i supposed to go buy other food from another store and spend double the money as i don't know how late my order is going to be??? I will never shop there again.

The worst service I’ve ever experienced in a store. The lady behind the counter was talking to another man about how much of a “hoax” COVID-19 is. She did not greet me, nor tell me how much my purchase is. She did not speak one word to me while I was buying pet food (at an exorbitant rate). Rude and ignorant to be spreading falsehoods about a pandemic in front of your customers. This pet store is also extremely expensive. Thieves.

I find their prices to be very high. I was also given a recommendation of a product to keep pets off furniture (which cost a R100 more than the product I had in my hand) but the product was ineffective. The fact that the pet off didn't work is not the fault of Petworld (obviously). I am just annoyed that they recommended the more pricey one when the cheaper one would've also have done the same task, which evidently is nothing.

Horrible and unhelpful service. I live 50km away but it’s the only store that had the product I was looking for and needed for my kitten, and I had called head to check, so I drove there and arrived 3:02 (not joking, 2 mins past their supposed closing time even through the internet said 5pm) but cause it’s a public holiday they refused to help me and said they closed. So drive 100km today for no reason. Thank you for nothing.

It's big and they have a lot, staff tried to be as helpful as possible which I appreciate. My lowering of stats sits on the fact that some items are over priced compared to other stores, I didn't get what I was looking for and the animals/pet selection is limited. If you are looking for something for your pet and no one has it they might have it due to the size of the store. I'll be back but it's not my first choice.

Received good advice from staff, the person explained various tropical fish and their habits very well. Im a new fish tank owner and was help really well. Compared to other pet shops I would recommend petworld. Pricing and health on fish are good, no experience on other products but the place looks clean well maintained friendly staff and looks like they have everything right to provide anyone a great experience

I love this store very much i always buy here how ever please try to uplift your customer service dont just cross customers, stop ask them if they ok. The reason why the pet store at westgate closed down was that they didnt have customer service at all they were telling you where to get off now,that incident took place about 4 to 5 years but it lasts for ever to someones mind i dont feel pitty for any of them.

If you love your pet, do NOT go here. I do not recommend them and will never return. The staff helping you on the floor is useless! They have minimal knowledge for the care of animals, unwilling to listen to you as a customer that tries to correct them on giving out false information, very persistent and plainly rude. A total unpleasant experience. They are expensive and have massive chips on their shoulders.

Customer service at petworld is out of this world. They went out if their way to help find the perfect bed for our doggie when the one we ordered was out of stock. They kindly and patiently helped us to choose from many different beds and gave the perfect one to us at the same price. We are forever thankful and our juno can now sleep like a queen. Thank you to Shana and the team for their kind assistance.

Ronald and simon has been helping us get our fish tank fish friendly, guiding us and giving us advice. I have to be honest they both have great knowledge and care for the animals. They are very profesional, Well priced and always available for questions. I highly recommend this shop purely for the incredible service we have received. The staff has truly gone above and beyond to assist us

We will never buy another fish from this shop again!!! We bought a complete 100lt tank from my daughter's friend 5 weeks ago , we combined those fish and ours from our small tank (in total 14 fish), 2 weeks ago we bought 11 new fish from this store - since then all the fish have died apart from 2 pleco's. We tested the tank water at the store and were told everything was ok.

I must say that I have not been there for quite some time but things have improved and new owners have changed things for the better. No big birds, cages clean, fish look healthy and as always my experience with the staff has been great. Good for you guys and now for the first time I can give a great rating. Vicky you and the team are a wonderful team. Keep it up.

Took my pomenerian for grooming here and honestly they did such a pathetic job. I held my tongue as I was very upset I will never be going back. They literally were lazy to give her a scissors trim that they just took the machine and went over the dog to below her undercoat. Disgusting service. Stay away.They have actually caused my dog harm. Trash service

There is not many places on the Westrand where you can find a decent selection of reasonably priced aquarium plants. Except for the tissue culture plants, thy are unfortunately unlabeled. The Fourways branch have an even wider plant selection from time to time. To top it off, every purchase automatically generate a 5% discount voucher for your next visit.

A wonderful store if you are looking for a great variety of pet accessories etc. I particularly am a tropical fish lover. The down side is that nobody in this store seems to be well trained on fish and the aquatic plants. So in my opinion this is not a place to goo look for advice but they most definitely have a big selection of fish and other goods.

I got to this place a little bit late. Not knowing their closing time. The staff told me the will be closing in 5 minutes so I hurried as I know what I wanted. In this 5 minutes I was told my 3 different staff member that they want to close. And the were actually getting rude and frustrated. I was out before the 5 minutes and thankfully so.

WoW.........I did not expect this, realy nice, it was my first time there and I was realy impressed. The staff is frendly and realy helpful, the have a lot of stuf. From dog grooming, dog food, cat food , pet toys fish tanks......... name it. And difrend brands and choises. Realy a nice top top pet store. Well done keep up the good work.

When you phone them, they aren't really helpful. I phoned to see if they have stock and to find out the prices, response I got is. Oh I don't know, I am on the other side.... So I had to ask, is it possible that someone can check for me. Then they didn't seem really happy as if they didn't want to. Same in the shop. Not very helpful.

Online Purchase from Roodepoort. Order placed, system showed stock. 6 Days later i had to follow up on my order. 1 day later they placing an order with supplier. 1 day later no stock and a refund given. so all in all 8 days later no pet food and extremely poor communication. i wont be ordering from them in the future unfortunately.

Petworld XXL Roodepoort offers a good selection of pet products for your pets. Unfortunately, I have struggled the last few times to find certain items, but I think it might have to do with the suppliers' stock, or with the lockdown regulations. They staff is very helpful & friendly. I would definitely continue to support them.

If I can rate this store -5 I would. Racist staff members. We walked into the store, wasn't helped. My son asked a staff member for help and she rudely told him she is busy with other people who walked in after us and or course of the opposite race... sad that we still have to endure this nonsense mentality and treatment

This is one of the best pet stores around. Place is super clean, well-staffed, staff greet you with a smile and are willing to help and go out their way to help. They stock a wide variety of products which makes it convenient and they are reasonably priced. I definitely recommend this pet store to anyone who has pets.

I love this place always friendly and helpful always give great advice and not expensive at all. Love the fact that I can take my dog in the shop. Many products available on different brands to choose from. All your pets needs can be accommodated here, and if they do not have it, they can and will source it for you.

I simply love this store. Service with a smile always! Pet groomers are wonderful and you can watch your pet through a glass window. You get vouchers with every purchase and they never expire. Also offer pensioner discounts to the retired. Since discovering this store I will never shop anywhere else for pet goods.

For a beautiful animal of this size it is being severely neglected. Last time I was there he was fully featherd and playful, now he is depressed, plucking and hardly doing anything. Do better and give him a bigger cage or lower the ridiculous price so someone can gove him a better life. ABSOLUTELY DISGUSTING!

I went to Petworld Roodepoort today to get my hamster. I was extremely happy to see that their hamsters are kept in separate cages as they should be. The member of staff that assisted me was a great help and was very knowledgeable about the hamsters care. Keep it up Petworld! I will definitely be returning.

Was there last weekend, looking for Angel Fish for my tank. We had to struggle to find staff to assist and found at least 1 dead fish in almost every tank. Some had up to 3 dead fish in it. Really not a great way to encourage people to buy fish. Ended up going elsewhere and purchasing the fish I wanted

After ordering a tank and unfortunately out of stock, the service has been above amazing. Jonathan has gone to the ends of the earth to ensure that our order is fulfilled and that we are happy. Really good to see a company still delivering exceptional service. Definitely gained a customer. Alistair

The woman was not very clued up when it came to answering questions for a first time guinea pig owner, the cages and accessories are extremely over priced, we ended up getting the exact same cage and items at West pack pet zone saving over R600 and then only buying the actual animal at your store.

The staff are friendly and know what they are talking about,the shop is always clean and friendly pet are allowed,so I've bumped into a puppy and a parrot while doing my shopping and it is just an overall nice place.I would definitely recommend for any pet keepers (they accommodate for any pets)

I went into Petworld Princess Crossing the other day, was honestly shocked to see what their fish tanks looked like. Algae was out of control. Dead fish in just about every tank and the Tetras were in a shocking state. Not fit for sale. Used to love going in there, not sure what is going on now.

People are very friendly. But one staff members swore at me outside the shop.. she works at the receiving department... because Nadia my soon to be ex daughter inlaw... that also works there told a lot of lies about me. I'm very unhappy about this whole situation.

Massive shop!! Comprehensive selection if stock. The staff are generally friendly and very knowledgeable. Their willingness to assist doesn't feel like they want to make a sale but rather that they just want to help. A lovely, refreshing approach.

Extremely disspionted at lack of services at the booking for grooming . I can't book my 3 babies online so I call in to book. It is now the 3rd time they can't help me immediately and will call me back with a booking confirmation THEY NEVER

Excellent variety! I was able to find some items here that I struggle to find at other shops. The staff are also very friendly and spent a lot of time with me shopping to try to meet all my needs. Will definitely recommend for any pet owner!

This place is awesome if you are looking for something for any of your pets! From Hills™to harnesses for a hamster. With a on site grooming parlor for your furry friends, this is a perfect place to add to your list when doing your groceries.

I was denied access on 2 May 2020 to Petworld XXL Roodepoort by 2 staff members with my daughter as she's not 12 years old, but on 3 May I had to leave my daughter at home when I bought fish from the same store, while I was there two other

Besides the horrible fact that they keep live animals when I spoke 4o the manager Sarah regarding the fact that the rabbit they keeping to sell isn't getting enough water (I watched it try get water from a bottle and the ball wasn't even

Massive variety of stock for various pet needs. Staff just seem to be everwhere, but not where you need them. Had one staff member be very rude to another when I enquired about a certain item 's restocking, that she's not familiar with.

It is a large pet shop that sells everything you could imagine, but it really is expensive. So if you are looking for something specific and you cannot find it anywhere, come check here. But i wouldn't buy my regular purchases here.

Petworld Roodepoort gives the best shopping experience. Vickie gave me good advise about my dogs and the best products for them. Their shop is very clean and all the animals are very well looked after. Very friendly staff.

Staff are rude with customers. We asked for helped at the fish and the cashier Shouts across the store at the guy who screams back he is already Busy! I was SHOCKED. Prices also above average especially for a large chain

For the grooming section. I made an appointment to have my dog groomed, went all the way just to have them tell me that they have no time to groom my dog. No one knows what's happening in the store. Pathetic service!

Always a lovely experience visiting here... the entire staff is soooo welcoming and friendly. Got our fish tank here and Mr Simon one of the staff members has been an amazing help to us even from setting it up for us

At least five tanks had dead fish and the staff could not provide info on species. Almost all fish bought died either on their way home or a day or 2 later which is worrying. Huge range of equipment at good prices.

Had an absolute great service from the team. I needed a uv lamp and other items urgently, they helped me with my online purchase and I got to go immediately collect it. Thanks ps the prices are reasonable too.

Clean, friendly service always has majority of your pet's needs. Specially if your a cat lover recently purchased a catit drinking fountain with reverse osmosis filtering what a great gift ro treat your cat

I love, love, love Roodepoort Petworld. The shop is very neat and their products are well placed. The staff are helpful, friendly and gives good advice. They know their pets. Thank you for the experience.

What an amazing store. Such a fantastic array of goodies for all size critters and awesome staff. Just go there if you love pets. They also sport a parlor for those looking to have their fur baby neatend.

Just left Petworld Roodepoort and I am so disgusted with the quality of their fish tanks. Completely filthy, dead fish, and clearly no maintenance for weeks. I would never buy a fish from here

I just love shopping at Petworld Roodepoort, the staff are so friendly and helpful. They all have a passion for pets and are always eager to help. I highly recommend shopping at this branch.

I ordered medicine for my fish online. Delivery was fast and items were securely packaged. Thank you for the sweet thank you note inside the box. Will definitely order from petworld again.

Prices are high, service at the aquarium section is poor during weekdays. Petworld XXL really need to train their staff with regards to knowing the products and communicating with clients.

I truly enjoy the fact that I can find everything for my pets in one place. The vouchers I receive at the end truly makes it easy for me to decide to come back! Thank you.

The staff are so helpful and very friendly they go out of there way to assist. They listen if you have a problem and always provide solutions. Keep up the excellent work

Everything over priced, my word I have never felt more taken advantaged of fornthe smallest thing at the highest price, if you got the buks then a place to shop for you.

Prices are reasonable and I love the large selection of dog food and treats. Also very clean, the rabbit enclosures where spotless. Would definitely love to come again

This store is well managed and the staff are helpfull ,the store is situated within the Princess Shopping Center.The parking here is definitely NO PROBLEM.

One of the bigger pet shops in my area. I always have a good experience when shopping there. The staff has always been very helpful and friendly with me.

Had a wonderful shopping experience. They don't stock a large variety of pet strollers . But I did spoil my twin Furbabies with some delightful treats.

Great variety..always find them very friendly. I am sure you will find what you need here. Somethings a little pricey but look around for alternatives.

Good place to buy pets but please give your hamsters more bedding because hamsters are borrowers and please get a bigger variety of ball python morps

Always get great service at this shop. I drive past many, many petshops to go specifically to Roodepoort XXL Petworld for prices and quality.

I work here and the staff are so friendly and always helpful, but even before I worked at petworld my experiences have always been amazing

I have been taking my Maltese to Pet World doggie parlour for along time best service very friendly will not go anywhere else …

Such an excellent experience and service. Best from a pet store I've ever had. Thanks to all the staff that supported our experience.

Very nice store with a big variety. Staff were very helpful and made good recommendations. A bit expensive, but a good experience.

Large variety of pet products for your furrbaby. Friendly and helpful staff. Also has an in-house grooming parlor for your pet.

If you need anything for your pet..PetWorld is the place to go. Service and advice (especially from Vicky is excellent).

Very very very expensive! Not see me ever again! Very helpful staff but very overpriced at everything I inquired about!

This place is always good and loving with all products you need for your pets... I'm in love with them don't u …

Price is above my fireplace but everything you need for your pet under one roof. Very friendly and helpful staff

We were welcomed with open arms and quickly and friendly assisted! Thank you!! Your prices are also excellent!!

Wide range of options but exremely expensive. Not a place I would recommend unless there is no other options

Very friendly and helpful staff, thanks to Sam, Hilene and Monique for always making visit very nice..

Awesome pet shop. They have alot of knowledge about all their animals. Bought a beautifull sand boa.

What an excellent place for all your pet needs. Their staff are amazing too. Will definitely go back

Very Expensive on their Nexguard Range, R40 more expensive than Pet Shop around the corner.

Staff are helpful and friendly, and they have a huge variety of products for al animals.

Always go out there way for you Supa friendly and all pets are in excellent condition

Very neat and well stocked for pet supplies! Got an awsome white bunny from them!

Friendly staff, always enjoy my shopping experience here getting the pets food.

been hearing questionable things about how you treat your animals. This true?

The bird section is a bit small, but has just about everything you need.

Neat place. Great to take the kids. People are just genuinely nice!!!

Excellent advice and very friendly staff. Nice shopping experience.

Friendly staff willing to explain even if it's to the kids . Thankz