I placed an order on 26 Apr. Emailed on 3 and 4 May for an update but received no response until 9 May. By the time I emailed, the public holidays had passed. Order updated as awaiting courier collection in 3 May and stayed that way until 8 May when the courier finally collected. I sent a WhatsApp on 5 May and received a response stating that the delivery was scheduled for the next Monday however they could send a driver with my order later that evening. I agreed to the evening delivery since my dog's supplements were finished and I needed it. I waited until late at night for the delivery but it never arrived even though it was offered by the business. I had to send a follow up message and was informed that the driver was "in an accident" and my package will be sent with the courier. How convenient. I eventually purchased the supplements from Takealot who delivered it on the next day. My order was delivered on 9 May and the cherry on top was that one of the items had expired in March. Once again, I needed to continually follow up when I was sent an expired product. I requested a refund for the item and sent my details. I still did not receive the refund. The communication is very poor. The customer service is horrific. I will not order from this business again. I receive packages from overseas faster than a package from Johannesburg to Pretoria.

ThiS company is a scam, working there, no contract in place...and when questioned they tell u to leave they will call you... They do not pay you for days worked, they have a guy named Taheed who acts like mamager but but scams you into working and processing orders that you will not be paid for when the time comes to be paid.... Please anyone seeking employment DO NOT JOIN THIS COMPANY, Everything is illegal from the working hours. To their offices in rosebank that do not exist... There is no pet and tack shop in rosebank, they operate from a facility using storage units... All orders are online but there is no trace of their offices, landlines or staff.... Illegal practices and be in mind that they will say you were on a working interview and say you will not be paid... Please do not hesitate to expose them... Nomatter what form of emoloyment yiu will not get paid... All they do is use you till you notice it and then get new peiple to join and the cycle continues... There are numerous individuals who can attest to this... They are scammers... And everything is against the labour laws and practices. Please do not beleive anytging online about this company....

Great prices, quick responses to emails, and speedy delivery. 10/10 would recommend. Update: after having received good service in my first encounter with The Pet & Tack shop, the next one was painful. I received the wrong item, emailed asking as to how to proceed, after another email and a week of waiting time, I went ahead and phoned them. I was promised to receive the item in three days time, this never happened. Then another call, the person from the establishment seemed to be confused as to why I had not received any contact, which I definitely did not. I was then promised a phone call the next day and that the item would be shipped express to me. The next day came, no phone call, tried phoning myself, phone line was busy. Had to resort to ask for a refund, because they seem to be incapable of coordinating between themselves and the courier company to complete the most basic of tasks in terms of running an online store, that being getting a product to their client. Pet and Tack, if you promise something, see it through, and don't make your client have to come running after you to do your job.

Non existent customer service post online order. Ordered three items, only 2 were delivered. Missing item was flagged as 'shipped' as per profile. I emailed support and also called contact number to verify. On call person confirmed item was missing and that shipping will take place three days later. Six days later, nothing. No reply to initial email and no call either. So called again only to hear that a refund will now be issued post an email from me to their contact email, as the person on the phone call doesn't deal with reimbursements. 3 days later and nothing. In every instance I had to follow up. Non existent customer service. Not one call or message from them.

Two stars for decent prices, rest of it a terrible experience and would avoid them (not worth the money saved, had to eventually buy other food). No communication from them outside of initial automated email. No response after I emailed requesting ETA, did not get back to me after I called either. Not sure why they even have shipping terms on their site, entire thing felt like a fly-by-night enterprise. Delivery came a week and a half later while we were out, without any warning or prior notification, delivery guy insisted on dropping, we had to scramble home to keep 1.4k of pet food from being stolen outside the gate.

What can I say, being faced with the almost impossible of arranging a crate for our pet to fly home at short notice, The Pet & Tack Shop made it happen. With Jarvis' help and assistance, going the extra mile we managed to pull it off. All I can say is - Jarvis, you were amazing. I don't think we could have done this without your commitment and all the effort you put into making it happen, making up a larger size crate, delivering it to Airlink Cargo - you went above and beyond. Thank you, thank you. I highly recommend you and your team to whoever needs assistance with their beloved pets. Blessings to you all.

The Level of abuse and disrespect is so shocking and disgusting in this fly by night company, there's no time for lunch or knock off, you are held hostage in their so called warehouse..you can only knock off when Thabiet Armiean says so..DON'T GO FOR THIS COMPANY NO MATTER HOW DESPERATE YOU ARE. Thabiet will never be clear to you about his expectations from you,There's no training and development, day one you are expected to work very hard without any sort of payment, they will justify this by saying people are faking credentials.

bad customer service! Ordered cat food for over R1600, waited for almost a week, no communication from them, sent an email, also no reply, eventually called(6 days after I've ordered), only to get a sms saying since I ordered the stock has been sold out, but they didnt bother letting me know when I ordered? How can I pay for something that says in stock, then they sell it to someone else and just say "SORRY TO YOU, O WELL..." DO NOT SUPPORT THESE PEOPLE, TERRIBLE CUSTOMER SERVICE!!

Worst online purchase of my life. When quering delivery of my order, I received a shocking rude email, which was apologized for. However , I was promised delivery of my order a week later as well as confirmation a few days before, yet delivery never arrived and I only received an email a day later saying item would only be delivered in another week. No apology or reason. Eventually had to cancel the order, will see if refund actually comes through

The Halti leash is awesome. It is easy on the hands when walking a strong dog that pulls and the different clips and rings allow for many ways to use the leash. It can use full length or doubled up; you can clip it to the top of a harness as well the front to control a strong puller or simply use it to secure the dog to a post or table when having a meal at places that allow dogs.

BEWARE 24 hours means 24 business HOURS. So weird... Just say 3 days (basically 4 because they don't ship anything until day 4). Also if you try cancel they try charge 6% the order amount. Will never use them again Edit: the fact you got my name wrong in the review response is hilarious and exactly what I would expect from my previous interaction with you. Good luck

I order from them monthly for my two dogs because they sell what I can't find in the shops. Service delivery is fast and efficient. Twice now I have placed my order too late and would have ran out of food, but I phoned them and the man there is so helpful and friendly and he helped speed up delivery for me. Five stars for the staff and the shop

I normally order dogfood online, and the process are very easy, streamlined and reliable. Delivery status updates are convenient and accurate. The product is securely wrapped to prevent any damage during transit. I am very happy with the Pet & Tack Shop's services and product.

Good prices, unfortunately delivery takes too long. Ordered on Saturday. I live within a 20km radius of the shop. Waited for delivery until Thursday. This seems like a long time to have to wait, in this day and age of online shopping, especially if one's dog food has run out!

I have been using pet mall as my preferred pet food provider for many years now after having trialled a number of others. They have great prices combined with excellent service. I continue to use them for my pets necessities and monthly cat food. Cannot Praise enough.

The item ordered on Tues am, was delivered on Fri am. I chased up on my order on Thurs am, as it had not been shipped yet. Not sure how long it would have taken if I hadn't chased up on my order... Once shipped, the delivery tracking notifications was efficient.

Were very polite over the phone however I placed my order on the 5th online and only received it on the 22nd after phoning on multiple occasions. If you are going to use their online service just be prepared to wait as well as chase your order up.

I eagerly order from The Pet & Tack Shop. It is such a convenience having my dog and cat food delivered to me door within 2 working days. I really recommend their services! It is nice to know they stock quality animal products and accessories.

I would not give any stars if i could, took days for it to get delivered. I want to return it, sent email and took more days to get responses. I received a mail stating that i have to pay for the return and also handling fee (what a load of

I love how easy it is to order my dogs favourite food from The Pet & Tack Shop's online shop. Delivery is super quick and I get notified at each step of the delivery process. I am yet to find their Acana anywhere cheaper. We'll done team!!

My experience with Pet & Track shop has been very inconsistent. While they are the most affordable, they are very unreliable with delivery. I often have to follow up with them on the status of deliveries. I am now sitting in a situation

The Pet & Tack shop went the extra mile for me to get the dog beds in time before my office closed, they changed the address to my home and deliver. They really put effort into my order!! Excellent service!! We need more of them!!

With all my orders, I get clear communication on the status and generally receive my order within 2 days from when my payment reflects on their system. I use their services a lot and I'm happy with them.

Has anyone actually received products they ordered? Or even received feedback. Placed an order 10 days ago. No updates. Sent an email requesting an update but was also ignored. Is this a legit company?

I ordered online from The Pet & Tack Shop without knowing anything about them previously - the purchase was seamless, the product excellent and the delivery timeous. Will be ordering again. Thank you.

Hi, a big thank you for getting the order to Bubbles. A delivery delay was changed into a great experience, with genuine care and follow ups to make sure everything was just right. Much appreciated.

Thank you for awesome service and a wonderful experience. I loved how you kept me in the loop with the delivery. Very professional with good prices! Will definitely make use of it again!

Excellent service always from Pet & Tack. I love the extensive variety available on their online store and their prices are really good too. Our cat loves his Pet Rebel scratch post!

Worst service ever. I’m still waiting for my order and I emailed them a few days again and I didn’t get any reply from them. ….Well they just cancelled my order. No call. Nothing.

Great online pet shop. They provide a wide variety of good quality products at competitive prices. The service I received was exceptional and will definitely buy from them again

Brilliant customer service and the best prices.. I highly recommend this compared to other online shops for pet food. Thank you for your wonderful service. I'll always use you

Super pleased with my experience. Constant communication over WhatsApp about the delivery of my order. Order was placed on 4 Oct and received today (9 Oct). Highly recommend!

Excellent service and turnaround, received immediate responses to all my requests, a huge Thank You Thaabiet@The Pet & Tack Shop, highly recommend this efficient team.

So easy to order online, they always have stock of the specialist dog food we need, and the delivery is made super quickly. All in all, a great experience.

Great service Prompt responses to enquiries. Orders placed arrive within few days. Variety of products to suit different preferences. Friendly staff. …

Ordered 11.5kg Acana Light and Fit price quoted was incorrectPaid additional R50.to expedite then sent wrong order No tel call to explain. Poor handling

They are looking for people but I'm really not interested due to the travel distance but they do reply as soon as possible and it is a legit company

I bought the Sealy orthopedic dog bed vir my Goldie. She absolutely loves it. Thank you to The Pet & Tack Shop for great quality service and product

Very happy with the product and service thank you, also appreciated the little gift that came with my parcel too! will definitely be ordering again

Best service ever. User friendly website makes it easy to shop, good communication keeping me updated where my shipment is, will Def shop again.

Great service. Got sent my urgent delivery by Uber and got it less than an hour from making my order, just before 5pm before a public holiday!

Waiting for an order to be delivered for 5 days now, no response via email or phone. On the verge of reporting the business for fraud

Great prices and excellent communication from when your order is placed to when it is delivered. I'd definitely recommend them :)

the items received were of good quality and in good order. Delivery was very prompt. Will certainly order from them again

Excellent product! My dogs just love it. Service and delivery from "The Pet & Tack Shop" was quick and efficient!

First time purchasing from The Pet & Tack Shop. Great experience. Will defiantly be using them again.

Excellent service! When any hiccups, we resolve it amicably. Thank you Pet & Tack Team! …

Reliable service and delivery at best prices. Thank you Team and keep up the stellar work!

Very good service and prices. I have never received an incorrect or incomplete order

Transaction went smooth, good communication. Prices are good, shipping even better.

I would order from here again. Item delivered timeously and no problems at all.

Quick delivery! Happy with my purchase! Thanks for the great service!

Excellent service. Easy to order and delivery was very quick.

Superb online shop with caring and professional owner

Very efficient. Great follow up. Great pricing!

Always a pleasure purchasing from Pet & Tack!!!

Fantastic customer service and best prices.

Quick delivery very happy with purchase

Excellent service, fast and efficient

Great price and very good service!

Fast and friendly service

Excellent service!!

Excellent service!

Great service!

Great service