Renovations are long overdue!!!! Sadly this hotel needs a complete revamp, taps in the toilets don't work, the smoking areas are filthy, lack of seating and tables. The gaming area is atracting very strange types of patrons, rules by management regarding the invisible line between gaming area and bar leave patrons waiting for service when there may be two staff standing in gaming area who are not busy but cannot serve the patron. Stools in gaming area are uncomfortable, most have torn seats and some are far to unstable to sit on. Packaged snacks are pathetic and tasteless. After twenty years as a patron I have had enough, I will not be back.
Rooms: 1
Service: 2
Location: 3

Just had lunch with my husband , we ordered the seafood basket and chicken Parmigiana. Sadly the seafood was terrible and not even close to a fishermans basket my husband couldn't eat it chips were cold and seafood looked straight out of a Coles or aldi box. My Parma with veggies was decent but now my husband is still starving. We were able to get a refund fir his meal but let's just say we will not be returning there for a meal again
Travel group
Couple
Hotel highlights
Great view, Quiet

Very disappointing experience recently. Family Xmas get together. Food was average. Kitchen very disorganised, it took an hour from when we got our first meal on the table to finally the last meal (after 2 queries). Not sure there was any system at all. Staff were friendly but let down by the average food and illogical speed of meal service. We have been previous years and it has been good. Somewhere else next year for family Xmas get together.
Service: 2

Both our meals were served promptly, they were tasty and fresh. Good old fashioned delicious pub meals. Prices very reasonable and ample sized serves. Great service by the waitresses. A real credit to all the staff and management. For a pub meal you could not do better. Thanks everyone.
Price per person
$20–40
Food: 5
Service: 5
Atmosphere: 5

Went to the royal for tea Been going there for 40 years had probably the worst parma I’ve ever had asked for salad and it came with a glob of coleslaw instead of a salad the whole thing reminded me of getting something from McDonalds that had been thrown together from a distance Very disappointed
Travel group
Family
Service: 4
Location: 5

No Senior meals weekends. Silly. Better to have a full Bistro @ $20 a head keeping the bar staff busy, than a hand full eating $25 meals So went to the Club Hotel - great Seniors value @ $20 a head, plus free garlic bread. Wine $6.50, schooners $9 - will be back with our friends.
Travel group
Couple
Rooms: 1
Service: 4
Location: 5

Went here for dinner with family. I ordered the plantation burger, which was amazing - the patty tasted great and the chipotle mayo gave it a nice kick. Service was quick and very friendly. The parmas were massive as well. Chips were also very good.
Travel group
Family
Service: 5
Location: 5
Hotel highlights
Great value

My hokkien noodle dish was fabulous as was my wine and the service. Husband and 15 year old son who both had the ribs said not enough sauce. The atmosphere is always really nice, relaxing and social with a mix of down to earth people. Also nice and clean.
Service: 4
Location: 5
Hotel highlights
Great view, Great value

Had a 40th Birthday here and it was a great experience. We had two huge tables of people in the bistro and the meals came out pretty quickly after ordering. The calamari salad, roast beef and parmas were very good. Staff were friendly and polite. All the kids meals came out quickly and were enjoyed too. More

Very nice chicken parmigiana, before a club meeting. Meal arrived in a timely manner and staff were nice and friendly.
Trip type
Business
Travel group
Friends
Rooms: 4
Service: 5
Location: 5
Hotel highlights
Quiet, Kid-friendly, Great value

The food here is delicious and the adult serves are generous. The staff are friendly and were able to provide a meal for me in spite of a rare allergy
Travel group
Family
Rooms: 4
Service: 4
Location: 4
Hotel highlights
Quiet, Great value

Disappointed did not have seniors menu at night only the roast. My husband could not eat all his meal but no take away containers. Also heard a younger lady ask for a container. The roast was Luke warm. The staff where good. Shame no seniors menu as must be so much waste.

Great food. Loved the Creamy Garlic and Chorizo starter. Would recommend this. The BBQ Pork ribs just fell off the bone with veggies, would say at least give this a go. Staff was friendly and the service of food was prompt. Clean and tidy. Good pricing on food as well.

Worst "chicken" Parma I have ever had. Not sure how you could make this so poorly. Burnt on the outside and processed (not sure it was) chicken on the inside. Tasted terrible. Only positive I could find is no chickens were harmed in the making of my Parma

Great meal, lively and friendly atmosphere. We had a roast and slow cooked beef papardelle followed by plum pudding and custard. Well prepared, melt in your mouth food.
Price per person
$20–40
Food: 5
Service: 5
Atmosphere: 5

Firstly I never got my meal. The meals that did arrive were extremely underwhelming. It was the first time we had been back in years and let's just say we are done and won't be back. So disappointed. Service was slow and mediocre.
Service: 1

There is no playground, so it's a pretty laid back atmosphere. Food was average last visit, made a complaint, and my meal was refunded. Won't hurry back
Price per person
$20–40
Food: 1
Service: 3
Atmosphere: 2

Waited over an hour for lunch to be served and orders incorrect. Absolutely appalling service and had visitor with me so I looked like an idiot too as said how good before we got there.. .never to return More

Very popular place, I guess. We ended up to have a quick drink at the counter. Next time, I will pre-book a table for more comfortable drink+food experience.
Service: 4
Location: 4

Can't believe it's taken us 7 years to try this place. Great food and service.
Travel group
Couple
Service: 5
Location: 5
Hotel highlights
Great value

Me and hubby went for pre-theatre dinner recently. My first time eating there and hubby regularly ate there 10-15yrs ago when living near the area. Our honest opinion:

Place was busy so expected some delay. Waited an hour for a kids meal-checked in and then it was delivered (looking like it was scraped off someone else’s plate…)

Love this place but VERY disappointed. Am a regular come every week with friends. They have taken away all seniors meals from the menu. Won't be coming back. More

The Royal Ferntree Gully Hotel is a great place for meals and drinks. The staff prococe good services too. Must dine at the Royal Ferntree Gully Hotel again.

Food is good, so is the service. Dining room is nice but can be a bit awkward if there are not many people. Would recommend for a family dinner More

Amazing service from our waitress Chloe tonight. Food was exceptional and served in a timely manner. We will definitely be back!!
Service: 5

Good friendly staff, nice warm atmosphere. We had the Christmas special Soup delicious we had some garlic bread which was nice a soft, perfect.

The food was a good price and delicious. The steak was cooked perfectly and all the staff were nice.
Service: 4
Location: 5

Lovely food and very friendly staff and plenty of large open windows to give a lovely view of the the trees and ferns outside More

Had lunch with my wife, excellent, couple of coldies, great atmosphere.
Service: 5…
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