My family and I had the pleasure of meeting Gary from Russell Brothers after the sad passing of my Dad Shane in August 2015. We found Gary to be very caring and thoughtful in our hard and difficult time. There was never a time that we ever felt pressured to do things a certain way, Gary never tried to up sell on what we wanted. Gary wasn’t a pushy person and doing the arrangement it didn’t feel like he was a salesman it more felt like a friend offering support and comfort at our time of need. It was obvious that Gary knew his job backwards by the way he communicated with all different parties involved from the church to the cemetery as well as communicating with us as a family was nothing short of first class, his manner was so warm and professional in all preparations which made us feel at total ease. Never once did we feel under the pump with the preparations as Gary just walked us through what to expect every step of the way this made us not feel too overwhelmed and stressed by the situation as we had gained a great deal of trust in Gary and also in Russell Brothers. During the lead up to the funeral nothing was too much trouble for Gary even coming to collect clothes that we had decided to have dad buried in to allowing us to take our time at a private viewing and not rush us, he was so supportive during this time. I’m told the funeral went off without any problems I was there however I don’t recall a lot of it due to the high amount of emotion of the day. On the day my Mum and I were driven in a morning car which was driven by Paul he was so sweet and kind and although we were both very emotional he made the trip bearable even getting us to smile I felt happy that he was just as approachable as Gary had been throughout the whole experience I felt very lucky that we had such a great team looking after us. To me it was a pleasure meeting Gary and Paul and going through Russell Brothers as I found them to be so caring, compassionate and understanding that I highly recommend them to anyone should they have the occasion occur well done on great service Gary and team.

Yesterday we held the funeral for my father-in-law. We engaged Russell Brothers to attend to the arrangements, and to make the day a special day of reflection. Gary, Jeff, Holly and the entire team were compassionate, and very easy to deal with. They took the time to get to know who my father-in-law was as a man and offered suggestions on how we could make sure we honoured his memory in every way possible. They also recommended a celebrant to speak on behalf of the family, and again they did not disappoint. Andy Kinnersley spent several hours getting to know who my father-in-law was, and presented his life in such a perfect way, and in perfect detail. I cannot recommend highly enough this wonderfully compassionate company.

Gary was amazing. I had never arranged a funeral before but, within 4 days of contacting Gary at Russell Brothers (on a public holiday in March 2020), we had the most perfect funeral for my big brother Paul who died unexpectedly at the young age of 63. It was all arranged by phone and email because I live in Sydney but it couldn't have been better or easier or better value. Total cost was less than $7000 for everything including a beautiful service at Bunurong, lovely flowers (huge!), our chosen music, a slide show of Paul's life, video recording of the service (with a copy provided on a USB memory stick), a printed order of service and more. Gary made it perfect in every way. Highly recommended.

On behalf of my family, I would like to express my gratitude; in particular Gary and Russell, and not forgetting Andy our celebrant. I would like to sincerely thank you for the care, compassion and support you have shown our family. Gary, your calm, friendly and professional manner made the process so much easier during a very difficult time. It is very much appreciated. Knowing mum’s celebration of life was in such good hands brought a sense of peace to our family. So beautifully organised, everything was perfect. Best wishes to all the staff at Russell Brothers. Kind regards, Nichols family

I cannot speak highly enough of the integrity of Gary at Russell brothers funeral. From the minute we met him we new we were in good hands. Garry was extremely respectful and kind when dealing with my elderly mother and actively listen to all of our requests and needs. His time management and productivity is impeccable. His knowledge is priceless, he alleviated any hassle or worries that we had. He new when to take control of the situation and when to step back, I could not recommend him highly enough, and would not hesitate to use him again.

I can’t speak highly enough of my interactions with Gary and Danielle. Exemplary at what they do, but more than that. Nothing is too much trouble, and they anticipate your needs as well as respond to them. Very prompt collection of the deceased, seamless organisation of all details - really the ultimate professionals. Clear upfront indication of costs (which are very reasonable), sound advice, and best of all, warmth, patience and understanding. Immense gratitude. Thank you

I truely can not thank you enough for everything you have done for my family throughout every step of the way. The respect that you showed my dad has been above and beyond. As a family (extended aswell) we are so very thankful and for the way you conducted the service yesterday. It will be remembered as such a beautiful send of for a man that I had the honour of calling my dad. From the very bottom of my heart I can't thank you enough. Amanda King

This place is the best you will never be disappointed with them, Papa Keith was the best funeral director in history well known to the CIs community he did really well and a good job looking after my father and taking care of him since he came to RB and we had the chance to meet Gary such a wonderful man as well, highly recommend my family from overseas wants Keith to go over to NZ for funeral directing 100% quality very friendly.:)

I highly recommend Russell Brothers, Mentone. From our first meeting, Gary was both professional and kind. He patiently answered all our questions and went out of his way to make sure we were happy with all the arrangements. My father had prepaid his funeral in 2006 and there were minimal additional charges. I always felt my Dad was being cared for, respected and in safe hands. It was such a comfort in this time of grief.

Russell Brothers Funerals are exceptional with their caring, sincere advice and service at a time when families are distressed. Gary was so compassionate and understanding and truly looked after our family and especially my father at our time of need on the passing of my mother. Our family is truly grateful for their outstanding service. Thank you Gary and Geoff. Regards, Ern, Joy, Ray, Tony, Leah and families.

We would like to thank Gary for everything he did to make our Mum's day so special. His constant friendly and relaxed communication kept us informed and comfortable, and he created a warm and appropriate connection with us all. At no point did we feel we were dealing with "an institution". We would certainly recommend Russell Brothers to others should the occasion arise. The Colwill Family

I would like to thank Gary for the care and compassion throughout my dad's funeral (Allan) From the start of the process all the way to the wake he went above and beyond. He's an exceptional gentleman and I highly suggest going through Russell Brothers. Thank you again Gary for everything you have done for the King family to help us get through this tough time.

My brothers and I had to say goodbye to our beautiful mother on 2nd June. The care, professionalism, compassion and service was first class. Special thanks to Gary and Celebrant Sandra who were absolutely spot on in all categories. Whilst a funeral is never a great, we were treated with enormous respect and sympathy. Couldn't recommend highly enough

Back in 2014 Russell Brothers helped me with my Mum & eldest son funerals. Once again, this month, I turned to Gary to help create a celebration of my husbands life. Gary & Russell Brothers are totally professional, sincere & their commitment goes well above & beyond. Thank you Gary, for your empathy, your communication & understanding.

Our mother had the service she wanted. Gary and Geoff were compassionate, caring and understanding in what was a sad and difficult time for the family. We have no hesitation in recommending Russell Bros to others when required. Thank you Gary for your honesty , listening to us and making mum’s final wishes a service to remember.

I cannot fault Russell Brothers. They were kind, compassionate and flexible in organising the funeral for my partner Damian. They stayed in touch through it all and even after. Gary and Geoff made such an awful time into a perfect celebration of life. When a time comes that we all dread, I highly recommend Russell Brothers.

I can’t thank Gary enough for the way he supported my family during the organization of my husbands funeral last week. Nothing was too much trouble and Gary communicated with us every step of the way. I will be forever grateful for the kindness he showed during an extremely difficult time.

We found Gary at Russell Brothers to be friendly, caring and professional - he took the time to understand what we needed, with no pushy sales and in a very compassionate way. He and his team make what is a difficult time easy and seamless. Highest recommendation for them!

Gary and the team did an amazing job for my Dad's funeral. They are a wonderful company who do an amazing job at such a difficult time. They have now officiated over my Mum, Dad, and two Grandparents' funerals and I would highly recommend.

The entire team are truly professional and sensitive at such a difficult time, making the entire process seamless and the funeral was executed like clockwork. A special thanks to Gary, Geoff and Danielle - Mark F

I could not recommend these people more highly, after the death of my son they were so helpful and kind, and couldn't help me enough through something no parent ever wants to do. I would never use anyone else.

Great caring service, they will provide service that is appropriate for your family and your loved one, there is no 'up-selling'. Such a good experience that I would not consider using anyone else.

I can't fully express the gratitude I feel for the services provided. It would have not been possible without them. It turned out perfect! Thank you Gary

Gary was very caring sensitive and helpfull No overselling or pushy sales that werent needed.Our farewell went smoothly and was well organized.Thankyou

Very pleased with my friends funeral,done with care and dignity

Great friendly customer service. Delight to communicate to.