Very arrogant people, only bought the bike from them cause they had stock or would have bought it straight from the manufacturer, brakes weren’t working as per standard, the were making a lot of squeaking noises and were vibrating the whole chassis from day one, I called up and asked them for a solution, they suggested the bike has very cheap brakes and the don’t have enough margin to support after sales service, brakes make a lot of Squeaky noises, they asked me to take it to a third party bike shop and I did that, the suggested the brakes were new so could be that they just needed to be worn in a little as so suggest by salter cycles, so we came to a conclusion that I would ride it more and then see if the issue persisted, the issue was still there and I asked them to replace the pads and rotors, but salter cycles had now told me it’s my fault the brakes are not working properly as I have ridden it a lot. I understand maintenance is my responsibility and I am more than happy to take care of maintenance as I use the bike but an issue from day one should have been solved by them, I am not made up of money and can’t just shell out and extra $150 for replacing and fitting new brake pads and rotors. They never communicate in a friendly way after I purchased the bike, previously when I was placing the order the same guy was very helpful, probably because they don’t like to take care of customers after the purchase cause they have made there money. They are taking advantage of the fact that I am located in a different state so I can’t come into the shop and get them to fix the issue as it is there liability. I have purchased many bikes in the past near where I live who have great service and also offer very good support after sales, most shops even call back to ask how the bike is going and even bring it in for a free service after a month or two because they believe in customer service. I would have purchased this bike closer to where I live but unfortunately it was only available in Victoria and Not in NSW.

I moved to Altona Meadows about a year ago and am so lucky to have landed Salter Cycles as my local bike shop! Rob is a very welcoming face every time I head into the shop, and importantly has only ever given me good honest advise to help me with whatever issue I’ve presented to him. I’ve never felt rushed while I’ve been in the store or like they’ve tried to talk me into a product/part/service etc that I don’t need (even though their prices are actually really competitive). Just quality & friendly advice, regardless of if it means a sale for them. As an obsessed racing cyclist spending 10+ hours riding every week, I’m meticulous with the maintenance and care of all my bikes. If I look after them, they’ll look after me, right? Tim the Salter Cycles mechanic is one of about three or four mechanics in Melbourne that I will happily hand my outrageously expensive bikes over to, and know for certain that he will do an excellent job. Super experienced, super skilled. For the record – I don’t know anybody at Salters personally and am doing this review on my own accord. Great service should be recognised and this shop gets a huge pat on the back from me. Keep up the great work guys!

Rob from salter cycles Altona meadows provided the most amazing service we have ever received and we are convinced that we could not have received a better service from any other bike provider in town. Me and my wife are so happy with our two bikes that Rob provided and assembled for us. The attention to detail, communication and care factor was impeccable, Rob listens and gives you all the time you need and the after sales support is also amazing. The honestly of this guy just makes you feel like you are in the right hands, it’s like talking to a good mate that you have known for years from the moment you meet him. This type of customer service is rare to find these days and I really do feel that this business is all about helping people. Thank you Rob for a great experience, we are so happy that we invested our money into your business, not only did your give a quality product but you exceeded the standard and went the extra mile. Highly recommended!!!!!!!!!!!!

My wife and I researched an entry level road bike for 6 months and we were always drawn back to Salter Cycles. We committed and made a call to Rob to discuss our needs and if there was a match. From the get go, he was so helpful and not pushy for a sale. He understood we were new to cycling. After a week of back and forth we decided on a bike and Rob was amazing. We thought we were going to pick up a road bike and a trainer and would have to figure it out for ourselves at home. Rob put the bike together, ensured the trainer was compatible and made necessary changes. He also had my wife on the bike multiple times to ensure the perfect fit. She had never felt so comfortable on a bike. Rob was also polite enough to show her how to use the bike without being condescending. Thanks to Rob and Adrian! We will be back for sure

These guys are easily the best bike shop I have come across. Super knowledgeable, friendly and give great advice. Last time I was there one of the guys noticed that the headset on my bike was loose as he helped me bring it inside, he then fixed it on the spot for me and explained how to keep it from happening in the future, this is a level of service you don’t see too often any more. They have obviously given a great deal of thought to the selection of bikes and accessories they sell, which is refreshing coming from some of the larger stores in which the amount of products on offer can be daunting. Rob and the team won’t sell you what you don’t need and as someone new to cycling they were a huge help in getting me set up, I can’t recommend them enough.

I bought my first bike from Salter Cycles 10 yeas ago. Great bike, excellent service. I went back a couple of months ago and upgraded. The service was absolutely amazing. I dealt with Rob specifically. It quickly became obvious these guys were genuinely interested in helping their customers and really know how to make you feel at ease. It's so obvious they just love what they do and that was demonstrated to me during the 3 - 4 visits I made during the process of choosing a bike. They did a complete fit to the bike. Just amazing. I haven't experienced such personal and dedicated service in a shop of any kind for as long as I can remember. I cannot recommend these guys highly enough - Rob in particular because I dealt directly with him.

Rob and the team at Salter Cycles are excellent if you want to get advice to buy the right bike for you. Originally, I thought that I wanted a road bike. However, after chatting to Rob, I ended up purchasing a Liv Rove E+ e-bike. I wanted to ride more, have an easier time on hills, use it for commuting and in general, enjoying my riding and increasing my fitness through incidental riding. I also live in a very hilly area (Greensborough in Melbourne, Australia). I am much happier with my purchase and am glad that I did not get a road bike as it would not have suited my needs. The e-bike that I did purchase was a much better choice for me and I am very glad that I made this purchase instead.

Highly recommend the service that the team at Salter Cycles offers. Scott was great in helping me work out what road bike was appropriate for me to upgrade to, going through many options and providing approximate delivery turnaround times for each bike. When the bike I settled on arrived, Rob did an amazing job in setting up the bike for me making sure I was absolutely comfortable before taking the bike home. Rob also shared lots of great information on how I can improve my ride comfort detailing contact points and riding techniques. If you are in the market for a new bike and need help deciding what you are after or even just a service, these guys are amazing.

I just bought an Electric trike bike from Salter Cycles. Rob and his team were very friendly, polite and very helpful. Rob was very helpful in communicating with me about how the bike worked. I have never ridden a bike in my life but with rob helping me and his instructions I was able to ride it home with his clear instructions he gave me. He was not pushy in trying to sell me a bike. He gave me his honest opinion whether the bike I wanted was a good brand or not. I took his word and in doing so do not regret the decision I made. If I could I would give him more stars I would recommend Salter Cycles to .everybody. They will not dissapoint you.

I think the sevice has been an excellent one. I had tried 4 to 5 other bike shops to replace my daughters rear wheel due to the damage she had. I do t want to describe all other shops experiences but I can say for real that I have the best quality service I can get. By the way I don't know them at all I only found them searching on google maps, to find which bike shop closer to me so I get the job done. The result was exceptional and I will begin to go back to them from now on. I would recommend anyone needs services because, they are friendly, honest and reasonable price.

Pathetic service! Found an item on their website listed as in stock. Called in to double check they had it, as wanted to pick up today. Got a call back and gave the guy the item number and name as listed on their site. Was told they have it in stock, so made plans to head over. Drove over 30mins to get there, only to find when I arrived that they did not have the item in stock, and was told the guy must have looked at the wrong thing on the system, despite me being very clear about the name and item number. Total waste of time!

Had a new bike built recently by Tim at Salter Cycles which couldn't of been done better. All the components were assembled professionally and measurements set to a tee as per the bike fit data. Originally I had bought a HED wheelset here with great service throughout so when it came to a new frameset build the decision was a no brainer! The guys are passionate about riding and really know their stuff which made all the suggestions relevant. Also, thanks again Rob for recommending the frame colour, lovin it!

Having recently purchased my first road bike from Rob at Salter Cycles I can honestly say the service was above & beyond. Rob took time to discuss the options with me and found me the perfect bike. Not only that, he then spent time with me teaching me about the bike and providing very insightful riding tips. As a novice rider and being new to the scene the advice was valuable. I absolutely love my new bike and would have no problems recommending Rob & his team to anyone.

Great sales and service experience in purchasing my new Focus Izalco road bike last week. Rob and the other mechanics at Salter made it all very easy. In a time when supply of high end bikes is limited, they did a great job in sourcing and conferring with supplier. I’d been trying for several months. Took Rob / Salters two weeks. Set up and bike fit was reassuringly comprehensive and customised perfectly for me. After sales locked in for a year. Don’t go anywhere else!!

Had to get my crank set replaced as the shop I bought it from (99 bikes) wouldn't play ball with the warranty nor would they accept the fact that the product was faulty. Went into salter cycles to get it replaced and within minutes they identified the issue, tried to fix the problem without having me purchase new parts but to no avail. The staff were friendly, helpful, knowledgeable and I still walked out paying less than I would have at 99 bikes. Thanks Fellas.

It's not often that I take the time to review on Google, but I am very impressed with the level of service received from Adrian & Salter Cycles. He went out of his way to make sure that we were looked after, even as a remote buyer who will likely not ever enter the store. Acted with integrity throughout a transaction that would have been much easier for him to walk away from. Reputation is everything and I can not recommend Salter Cycles highly enough.

We’re wrapped with our overall experience here! We knew what we were looking for and Salter knew exactly how to provide. The owner has a wealth of knowledge for all things cycling and tailored the sales experience around what we were after, while having a decent and genuine conversation, a hard to find these days! We even got a few bonuses with bike track ideas and helpful hints and tricks. We’ll definitely be going back for all our bike needs!

The guys at Salter Cycles are fantastic. Very knowledgeable and super helpful. Told them what I wanted for by MTB as it's getting on in age and they gave me multiple options that were available across a varied price range. They weren't just there to push the most expensive parts which helped me stick to my budget and get the desired out come. Will be going back for sure as I would prefer to shop local. Thanks guys!! Keep up the great work.

Salter Cycles is not the closest bike shop to me, but it's always worth the drive. I've had work done on 3 bikes here, and always been very happy with the results. I've bought bikes for family here too. The measure of a bike shop is when you go in to buy something you don't actually need and they talk you out of it. This has happened to me at Salter several times. Friendly crew, I recommend them to whoever I talk to.

I've had all my servicing performed at the shop and happily bought my last bike through the shop ( which I love!). The mechanics are awesome and have always helped out whenever I've had issues. When I broke a spoke and needed a wheel rebuild weeks before a big event the guys went out of their way to get me up and running again, the customer service was outstanding! If you need a bike, this is the place.

Rob’s service was incredible! Being a first-time buyer of a bike, Rob guided me through all the options for a beginner rider. He was polite, honest and incredibly friendly. He was also very knowledgeable about bike features and how to use them properly/type of ride to use them on. He also provided the assurance that if anything goes wrong or ever have a question related to bikes/riding to come back.

Outstanding customer service. I had ordered a part a few months back, which they special ordered for me, and some time later when I went to fit it, realised it was the wrong part. I took it back and without hesitation they got me the right part within a few days. They always follow up, and it’s clear they are passionate about cycling. Highly recommended for new bikes, parts and service. Top work!!

Purchased a magnetless speed sensor which had a few issues. I phoned to store and they offered to replace it with an alternative brand which is functioning perfectly. You can't ask for better service than that. This is exactly why we need to support our Local Bike Shops. Buying from the internet may seem cheaper, but the after sales support is non existent. Thank you Salter Cycles, great service.

Fantastic customer service, super friendly team and great knowledge and advice from Rob. Helped my hubby and I get new bikes - we’re new to the area and love the fact we have a lovely Local bike shop we can go to for advice, servicing and assistance. Rob was super lovely and patient while we tested and discussed options, felt very welcomed and comfortable. Definitely recommend the shop and team!

Community focused bike shop that has been at the forefront of promoting cycling in the Western suburbs for many years. Friendly and very experienced staff ensure riders of every level get great advice (I’ve been dealing with Adrian, Rob and Tim for more than 10 years now). These guys care and deliver down to earth advice and recommendations with a great range of brands to choose from.

The efforts that Tim and Rob will go through to accommodate their customers make them a stand out business. They are always extremely helpful, knowledgeable, honest, friendly and will make time for you irrespective of how busy they always are. Everyone need a good LBS but these guys take it to the next level….. If your in the west, the boys at Salter Cycles are by far the best…

I went to Salter cycles to buy a new bike for my son. Rob was phenomenal with his up to date industry knowledge. ( I wasn’t sure which way to go for my son) Rob was clued up for all age groups and the willingness to delivery the bike despite the business operating hours was awesome. I walked out with a new bike too….Super stoked all around. Great buying experience! Thanks Rob!

I had the best experience here. Two amazingly helpful and knowledgeable gents that care about what they do and and are excellent at what they do. Can’t recommend highly enough. Will definitely be going back. I had some issues with my kids’ scooters and out of 3 bike shops, they were the only ones that could fix them and they did a top job. They do this community proud.

I dropped in on a busy Sat morning on 16 January to get my gears fixed on my mountain bike. They did it straight away and incredibly they didn't charge me. How good is that!. What an amazing customer service experience. Super nice crew , helpful and friendly. Great stock of bikes would fully recommend their services to anyone looking to buy a bike or get a service.

The legends at Salter Cycles are absolute 5 star cycling gods! They are incredibly helpful and generous with their time and knowledge. If you need anything to do with any kind of bike (from mountain to road to fixie to electric to kids to all the boys and bobs and beyond), do not pass go, do not collect $200, go STRAIGHT to Salter Cycles. 100% would recommend.

I bought my bike from Salter Cycles a bit over 3 years ago and the knowledge and service of the team hasn't changed. Today I did my longest bike ride ever (over 50kms) and detoured via Salter on my way home. The guys were quick to give me advice and get me sorted. The bike felt especially good on the last bit of my ride. Thanks again. Locals supporting locals!

Just picked up my son's new bike and it's great as expected. Whilst waiting to collect I over heard the advice and information being offered to other customers and I was impressed with the service. My son's bike is just a basic entry bike so didn't need the support others received but at least I know I can rely on them if anything goes wrong with the bike.

Rob was fantastic to deal with. He spent time getting to know me so he could order the best bike for me. As soon as the bike arrive Rob did a thorough bike fit so I had a comfortable ride straight away. He was very knowledgeable and I will continue to shop and recommend Salters Cycles to others. Fantastic service. Thank you for all your help.

Myself and my partner recently purchased second hand bikes, I was having trouble changing the pedals. Called Salter cycles (under recommendation from friend) they were very nice on the phone and told me to come down. Removed the problem pedal on the spot. I will be buying all further bikes and accessories from them. Highly recommended

We’re fantastic to deal with when we bought our 2 new e-bikes. We then had a major mishap which was our fault and we damaged one of our new bikes. Rob and Tim were fantastic and really helped us out. Rob went over and above to get us our bike back. Cannot recommend them more highly. Fantastic service.. Warren Bron and Aaron

Salter Cycles has exemplary customer service and cycling knowledge. They are a long standing community focused store, and are happy to assist with all inquiries which is why I wouldn't shop elsewhere. I am extremely satisfied with my Live Mountain Bike purchase and follow-up support from these guys. Thank you Salter Cycles!

Just purchased 3 bikes for myself, my partner and my partners brother from Salter Cycles. We are very pleased with the quality of our new bikes and happy with the customer service provided. Rob was very helpful in helping us select suitable bikes each. Highly recommend, they have a great selection, and knowledgable staff.

Rob is a legend. Very eager to help me out with a flat tyre and then later than day was able to sort me out and fix the puncture. Super friendly and great service. Also seen him go above and beyond at the same time for a young lad buying a new bike. Would highly recommend this place for all things bikes and service.

My wife and I bought new bikes for ourselves and a new scooter for our four year old. The friendly service and expert advice we recieved from Rob and the team was amazing. The ongoing service and advice we continue to receive from the team is outstanding. We are never going anywhere else for our cycling needs.

I've made Salter my LBS since moving to Altona last year and they've given me every reason to keep coming back. High quality service and competitive pricing in a friendly and helpful environment. Rob and his team are also strong supporters, both financially and with their time, of the local cycling community.

I had an amazing experience at this professional bike shop! Their willingness to help in last-minute situations is truly exceptional. The staff is incredibly professional and knowledgeable. I’m grateful for their expertise and quick service that saved my ride/race event more than once. Highly recommended!

I bought a bike online and needed to put it together myself which was a bit overwhelming so I brought it down to get checked over and Rob was brilliant. Not only did he make sure my bike was safe but he showed me how everything fitted together so I learnt a few things too. Great staff, very very helpful

I recently purchased a Giant Defy road bike from Salter cycles in Altona. Fantastic service provided by the team at Salters and would highly recommended them for their genuine advice and knowledge of cycling. A great independent local business that i would be happy to support again in the future.

The staff at Salter Cycles are simply the best when it comes to knowledge, advice but also most importantly after sales customer focused service. They've got me back on the road extremely quickly on many occasions and helped me out of jams! I wouldn't go anywhere else for anything to do with cycling!

Very unimpressed, ordered and paid for an item at $59.95, they rang to say it was the incorrect picture and the price was 89.95. I had to ask if they could offer a discount, considering the transaction had gone through, and they only offered 10%. Needless to say, I requested a refund, which they did.

Busted my rear derailleur hanger on Saturday morning and Rob had my bike back on the road by midday same day, absolute legend!!! Great shop with friendly expert staff who are very helpful and informative. Worth paying a visit for those in the west and worth the drive/ride for those who aren’t.

Best in the business, Went in today to have a cassette installed on my indoor trainer and the guys were more then happy to help, also explained to me how to hook my bike up and ran through the best way to use the trainer. Highly recommend, wont be going anywhere else. Very friendly team.

Fantastic customer service. Went in to get a tyre pumped up and he did it on the spot no charge and gave me a new bolt and nut thing. Super happy and grateful. Will go there again for any bicycle needs or when I need a new bike this will absolutely be the place thank you …

I recently got into cycling and relied on the guys at Salter to fit me out and run me through the basics. They were outstanding. Patient, thorough, knowledgeable and had excellent product availability. They obviously know their product and their trade. Highly highly recommend.

I visited Salter Cycles while looking for my very first road bike. Rob was super helpful and provided great advice. Being new to the cycling world I really appreciated his patience and honest help finding the right bike to suit my needs. Definitely recommend and will be back!

Dropped in to change a faulty derailleur. Rob and his team changed it on the spot. Awesome customer service. Did not cost me arms and legs. Very knowledgeable staff. They will not rip you off!! Support this small business, you won't be disappointed!! Highly recommended

Honestly one of the best customer experiences I’ve had in a bike shop. From 1st entering the shop they made me feel welcome and wanted to help. I found them very trustworthy without the BS like other bike shops. Going forward, they will be my shop of choice!

Been in a few times since I moved to Altona meadows. Great neighbourhood bike shop. Everything from basic push bike pedals, to full race bikes. Nice crew and very knowledgeable. Happy to support and wear the Salter Cycles kit around. Would recommend.

Thank you Rob for pointing out the front wheel being installed improperly, avoiding a potential future bike injury and done for free. Definitely a go to place for biking needs and fixes. They care for safe riding and your wellbeing on the roads.

To Rob and the team at Salta Cycles who have worked on my sons SE Bike, Thank you so much for your workmanship and for the excellent customer service you have provided us. We appreciate your kindness and would recommend Saltacycles to anyone.

I’m new to riding, Impressed with how good the bike felt after the service. They helped my elderly mother (who dropped off the bike) by grabbing the bike from the car. Also gave me some general maintenance tips and tricks. Highly recommend!

I discovered this local bike shop recently. I went in today as I had loose headset with my bike and apparently a missing spacer which I didn't realised. Tim fixed the headset swiftly and he said I didn't have to pay for the service. This

Wife and I bought a Giant Liv E 3 each. Travelled 350ks ‘cause the price was right and initial communication by the store owner was excellent. He didn’t disappoint at sale and advice on how to use the bikes was also very good. Rob

Genuine and knowledgeable! I came looking for a new bike, and we had a chat about where and how I like to ride; then from that I was recommended a very suitable bike that I'm extremely happy with. Set up was great and fast. Thanks!

The staff at Salter Cycles are extremely knowledgeable. Provide prompt and professional service. Brought my bike in for a tune and check up. They finished the job on the spot. I've definitely found my new local bike shop …

Great customer service. Thank-you for fitting me in to your super busy schedule and helping me out with my bike! Would highly recommend the team at salter cycles for any bike related queries, maintenance or purchases!

Much better prices than others in the west! I have purchased bikes and had services completed by all bike shops in Altona / Werribee area and the best price and service by far is Salter Cycles. It's not even close.

Ordered a 26" Coaster wheel from Salter and Rob made it his mission to get it to me fast.(in Brisbane) Great service, comms were awesome and I am very happy with the price. Oh and the wheel is sick too. Cheers!

Only been there once to fix and upgrade few things on my mtb, amazing service. Caring and knowledgeable. I wont go anywhere else now. Rob and his workers are awesome. Bike runs better than ever after upgrades.

Went to Salter Cycles for first time, to get gears fixed on my bicycle. Charged me very low service fee and gave very good advise. Very knowledgeable staff very polite and helpfull. Definitely a place to go.

Brought two electric bikes from Salter Cycles. Cannot thank Rob enough for all his advice and recommendations. Happy times ahead for us while travelling Australia and having these great bikes to explore on.

Rob, Tim & Darren gave excellent value & exceptional service. My 12 year olds sons track racing & road racing bikes are now both running perfectly. Thank you for your prompt service & attention to detail.

Rob was extremely helpful when i came in to buy my son his new bike. Took the time to explain the differences between the bikes were and was a really nice bloke. Couldn't recommend them any more highly!

Went to Salter cycles to adjust my RD and tune my groupset! Great work on my bike. They solved all my issues professionally! Will definitely come back again to let them look after my bikes! Thumb up!!!

Great customer service from Rob and the team. I brought a new gravel bike and haven't experienced service before as good as what Salter Cycles has provided. I highly recommend Salter Cycles to anyone!

Professional, efficient, friendly. Went to Salter to get my fork cut. Before doing anything, they double checked I wanted it cut to the desired length and had it done within 10 minutes. Thanks again!

Great service and advice. Couldn’t be happier with my new bike! Rob explained pros and cons of several models and he and the team had my choice ready for pickup quickly and on time as promised.

Rob is so lovely and helpful. He pumped my tyres and also showed me how to do them myself. He also recommended a pump which I purchased and how to use it. I highly recommend Rob and his team.

Great advice, lots of options. Above all great customer service, and a great range of bikes for all sizes and uses. Came in for a bike service, which was good quick and priced well.

Good customer service and very knowledgeable... popped in when passing one day as had irritating noise issue on bike... been trying to sort out for2 weeks ... fixed in in 2 minutes

I bought my bike from Rob at Salter Cycles a few months ago. Today I went in because I had a flat, Rob showed me how to fix it. Great service! I wouldn’t go anywhere else. Thanks

Super friendly and cooool staff best bike shop in the world!!!! according to my kids who visited the store today while having bike issues. Thank you for helping them out! …

Could not recommend Salter Cycles highly enough. The staff are extremely knowledgeable, honest and very down to earth. They were even able to recycle our old bikes. Thankyou!

A big thanks to Rob and Tim @Salter Cycles for their great advice, knowledge and expertise!! The gravel bike recommended has been amazing. Since purchasing it less than 4

I have been going to this bike shop for years. Every bike I have purchased has come with great service at a great price. Pretty sure they are a one of a kind …

Rob and his team at Salter Cycles are so professional and knowledgeable. Made my experience purchasing my first road bike a great one! Highly recommend them.

Tim and the team was very friendly and helpful. He was able to fix the 2 kids bike that I dropped off. Will definitely come back here again in the future

Salter Cycles are my go to shop for bike parts & maintenance. They’re honest & professional, have great workmanship, and their prices are competitive.

Ruth provided fantastic service, she went above a beyond what was required to help me out. Great job from her and all the team at salter cycles!

Rob and the team are very direct, honest, friendly, helpful and super knowledgeable. You guys will be my LBS go to! thank you so much

Very happy with my purchase of a smartmotion e20 electric bike salesman was very helpful service was great so was the price

The boys were kind enough to give me a hand getting the peddles off of my old bike. Great service

Very friendly and informative great service. I would definitely recommend these guys ! …

Friendly team and supportive of any bike parts and services queries! Thanks again!

They were fast, friendly and provided great service!