I would give this place a negative thousand if I could! I stored there for two years with no problem, or so I thought. One day I stopped by the unit to put fall clothes in and take spring clothes out and noticed a mouse dropping on the arm of my red couch. I called the main office and left a voicemail, but heard nothing for nearly a month. It wasn’t until they called to inquire about my automatic payment not processing (card expired) that I brought it up again. They assured me no one else had complained about a rodent problem and it was probably a new customer who attracted a lone mouse or brought one in. I said ok but I would bring my boyfriend to pull somethings out and see if there was more than one dropping. On a Saturday night we made it to the unit and began to pull furniture and boxes, purchased from Cubesmart out. When I moved the items out of the unit we found MORE mouse droppings. At that point I had two reactions, DISGUST, throw everything not in a plastic container or wrapped in plastic out, and SADNESS, because some of those items had sentimental value, baby stuff moms like to keep of lil ones. I ended up having my bf pack the furniture up in a UHAL when we got off work and dispose of it, but the more items we pulled out of the unit, the more disgusting the scene was. since the junk yard was closed my mom offered her back alley as an option for DC bulk pick up to pick the items up from. The next morning while cleaning her kitchen she noticed black specs on her counter top. I didn’t think they were mouse droppings at first but the more she found, the more my teeth cringed as I knew it had to be related to the items I left right outside of her backyard. My mom has been in that house for nearly two decades and has NEVER had a mouse in her single family home, not to mention a bunch of droppings on her counter tops, and dining room floor! They decided to put a wooden trap on the counter assuming the mouse would be caught, but hoping there was no mouse at all. The next morning low and behold a disgusting mouse was caught! But there was more droppings. Lots more. I regretted the mention of there being to many droppings for one mouse, but I had to. They decided to put another trap down just in case. The same night I turned all of the lights off in the kitchen and walked upstairs. By the time I got to the top of the stairs I heard POP! I yelled downstairs to my mom who was in her craft room and told I heard something in her kitchen. I could not believe it! ANOTHER mouse was caught! At that point I rushed to the nearest store and literally bought as many different types of trap we could find, 10 at night. I am petrified of any type of rodent but to have been the reason my mom suddenly had two mice in her house made me feel obligated to partially overcome my fear of rodents and literally put ten different types of traps around her kitchen and dining room. By the very next morning, ANOTHER disgusting mouse was caught. I have spent so much money paying for 1800 JUNK to come remove the infested furniture from behind my moms backyard, on every mousetrap, repellent, bait station, pest control inspector to inspect the house for entry points, and fast food because no one feels comfortable even cooking in the house YUCK not knowing how many found there way in. It’s been three days and I still have big plastic bins in the unit I thought I could salvage as I figured mice can’t get into BUT I literally have to throw years of furniture, and things away. I’m in the process of buying a house and will literally have to start from scratch now. What did Cubesmart’s management say, “we are under new ownership and you have to expect these types of things when storing in a warehouse.” No regard. DO NOT STORE HERE! If u don’t believe the receipts are in the photo section.

I have dealt with 2 young Black American Ladies at the Kenilworth location! They are some very sweet, pleasant, patient, eager to assist, joyful, professional and beautiful young ladies. To deal with the public on a daily basis is not easy when you have a variety of unpleasant to pleasant people that you encounter. These young ladies have made my transitions as pleasant as they possibly could. They are professional and thoughtful on the phone as well as in person. If I had my own business, I would personally invite them to work for my establishment and pay them well because excellent customer service is extremely hard to come by anymore nowadays. Everyone is so quick to put employees down when they are the ones that are LOUD, UNRULY, OBNOXIOUS, and WRONG. I, on the other hand, am quick to appreciate the good before I criticize the bad. I usually don't express the bad to others, I point out the good! I would recommend THIS particular location to everyone I know that's needing a good and CLEAN establishment to store their precious belongings. Because of these two young women, I've decided to KEEP my precious belongings here! They deserve recognition and a pay raise! Give it to them!

I made an online reservation which saves 15%. However, once I got to the facility, I was told I would need to pay an extra $12 a month for insurance, and if I did not have a lock, I would be charged for one. I told the employee named Frankie that the information should have been included. One unprofessional action Frankie insisted on doing 3 times was calling me Mr. and then using my first name - not my last. When I insisted on not being called out my name, I was transferred to an employee name Rico - which was for the best. Rico was courteous, well informed and most of all professional. He made me feel better about spending my money. The facility itself is modern, easily accessible even after hours (up until 10:00 PM). If not for the immature employee and the missing online information, I would give this facility a 5 star rating.

I was referred to this facility by my aunt who also absolutely loves this place. The service I received was exceptional.. i didn’t get her name but I know she was the daughter of the General manager of the facility. She was so sweet, quick, efficient, and knowledgeable. The security of the place is very good. You have to put your code in several times to access the building and floors which I truly like and makes me feel more at peace about having my things there. I give this place 5 out of 5 stars and will refer anyone in this area who needs a storage unit to come here! Thank you for making my process a smooth one!

BEWARE! I have had a unit here for many months. I would give it Zero Stars if I could. It used to be a Cubesmart. Back then, it was not so badWhen it changed owners, they raised the late fee to 20%...a total ripoff! Management is dishonest and extremely rude at their Deanwood locations. They don't answer the phones...especially when you call to pay your bill. People smoke inside the facility and in the bathrooms; they drop the butts all over the place. Elevators are always brokenThey have squatters sleeping in the bathrooms and stairwells. My advice is DO NOT rent here.

I was moved out of my parking spot despite paying my normal monthly rent, received an email notice telling me I was being moved out AFTER the move-out date, then given a rent increase without an explanation or response from the store manager. Luckily my trailer was at the dealer for install & repair work. If the store manager is reading this review, perhaps he can pick up the phone and speak to me personally, explaining my rent increase for a move-out that I didn't authorize, and was made in error by his own admission. That's my review of CubeSmart Self Storage.

My boyfriend got himself locked in after hours which was a little ridiculous (I recommend they install motion sensors and allow exit!). But, Mike at the 855 number answered and kindly waited while I did a 3 way call and got us a code to escape. Yay Mike! Thank you and please look into ways to make sure it doesn't happen to anyone else! Mike was patient and kind. Answered quicky (at 10:30 pm) and fixed the situation quickly. 5 stars for him. 4 stars because there was no option for resolving the situation on site.(a big sign with the number would've helped)

This used to be owned by another company (CubeSmart). Their staff and rules were at least fair. That has disappeared right along with the paint color. Storage facilities are already oppressive with their fees and all, but this place has got to be the lowest on the totem pole. Please, whatever you do, do not rent here. Go everywhere, anywhere else but here. The "manager" even said to me, "that's why I don't use the service and I can get a free unit." I should have moved my belongings then, but had no other resource. STAY AWAY!

Jamal was the best agent EVER!!! Explained things clearly, was polite, had a good sense of humor and was very relatable. He detected my NY accent, no one ever does!! I’m very pleased with the cleanliness of the entire place!! No mice terds seen like at the easy storage on eastern ave. I had over a year and a half of experience with them. Great service, but the mouse problem grossed me out!!! Mouse poop all over my boxes. Needless to say I am happy now that I have found a clean and safe place to store my belongings.

Self Storage Plus is great! When I needed to keep my payment the same rate per month, I was able to negotiate with management to keep the same lowered monthly rate. When I needed help clearing out the remaining items of my storage unit, because I was not in the D.C. area, I was able to call and ask if they could help me arrange this; Shakeyta was great and able to donate my things quickly, so I wouldn't have to be charged the next month! This team is flexible and workable given your situation! Thank you!!!

I haven’t had much storage unit experience, however I can honestly say that this location and customer services has been Beyond Amazing! This is solely based on this Customer Service I’ve received from the location Manager Shay Diggs! Even in the process of the company changing names etc, she’s been very active in ensuring customers that things wouldn’t change and the transition would be smooth. Thank You Shay for All Your hard work! It is truly appreciated! Somebody get this lady a raise!

After having stored items in your facility for a few months, my sister noticed mouse droppings all over the place. Immediately, we took the items out of storage for the city to pickup. Just as soon as she brough her stuff home, our house had mice droppings. The mice from your storage unit made their way into her stuff and our house. We've already caught 3 mice in 3 days. Just how many mouse are in that storage facility?

Registered by phone because the office was closing soon and the manager told me he’d leave my unit open and my lock inside. I arrived two hours later with my moving crew and my unit was locked. Took an hour to get someone there to open it for me, costing me $180 in downtime for the moving crew I was paying by the hour. The manager told me he’d follow up this week and he never did.

I am dissatisfied with the company at this time I had my items storage on Saturday July 4th, was told my key would be in unit upon my arrival but when the movers got there the unit was unlock no key so I just place my items in there and lock it up because the movers couldn't take it back, I'm now trying to figure out how do I retrieve my key to the unit.this is very up setting

All storage places are pretty much the same...I am only writing this bc of the above and beyond amazing service that Shay, (manager) consistently provided. She was always honest and direct, but fair and kind. I fell some months behind during COVD, and she really helped me figure out the best way to get everything straightened out. Thank you to Shay for being kind and patient.

Very good quality service- well-priced, clean storage units in a climate-controlled facility. The manager, Shay, is very friendly and helpful with everything, and she made the experience super easy. I would recommend having a car or being close if you choose the facility, but it was still relatively easy for me to access the unit and move out even though I didn’t have a car.

Horrible horrible n very rude customer service.. They charge what they want verses what online specials. Charge you for insurance when you have your own insurance.. the rude customer service young girl said you should of read your contract.. i will move as soon as i find the rate i was actually willing to pay base on the online rates.. because rudeness i will not tolerate.

Self storage plus in Charlestown WV is run by a friendly and professional staff. It’s a great place to keep your belongings if you are ever in need of a storage unit. The buildings and the grounds are well kept and there are cameras throughout for an added security. I highly recommend this location! Thanks to the entire staff of Self Storage Plus in Charlestown WV!

They were prepared and professional. All of your questions are answered, thoroughly knowledgeable of and operate in a timely fashion. Also helps you every step of the way. The one star they should have is the electronic feature at all locations to be able to get in and out securely of your locker. I feel it’s more convenient. Other than that they are great!!!!

Self Storage Plus was great. The staff was super professional and friendly. I want to give a special thanks to Shay Diggs for assisting me. She was kind, professional and was patient with me for I am a senior citizen. I recommend this storage unit for it’s convenience , helpful friendly staff and for keeping my personal items safe. Thank you so much!

Cubesmart on Kenilworth Avenue NE is a fantastic facility. It is kept very clean. The service is well beyond the level I'd expect from a DC storage facility. Reco, the manager, goes out of his way to help out, whether it's grabbing a cart or offering a cup of coffee. It's easy to come and go, while at the same time security is a priority there.

I would give 6 stars I could. First, the facility is brand new, climate controlled, and immaculate. Secondly, the staff was incredibly helpful, and when our moving team arrived, and we needed a bigger unit on extremely short notice, they were able to help without a problem. They were friendly, knowledgeable and efficient. Highly recommend.

I just used CubeSmart for my storage needs and the service I received was immaculate. The representatives answered every question I had and not once did I encounter anyone that seemed as if they didn't love their job. I would definitely refer my friends and family to use this facility. Thanks for everything Sarah Cox....

Jahmal at the Washington, DC Kenilworth Avenue location was awesome. He was very helpful and accommodating. I left Cube Smart after my visit as a very pleased and satisifed customer. Shay Diggs was also very helpful and made me feel welcome as she went out of her way to give me the customer service that people deserve.

I came to CubeSmart literally minutes before the office closed and Chris was more than welcoming. he didn’t rush or push me off. he gave me a tour of the facility and made me feel secure & confident in my decision to store there. Thank you Chris for being so kind. excellent customer service. 10/10 recommendation

Cheyenne is an angel. When I encountered her I was "that" customer - rude, frustrated, short tempered. She met with patience and professionalism. Losing my husband left me having to go our stuff in storage. A very emotional process. She didn't know this. She was just kind to a angry woman. She's such an angel.

I believe that Shay, the Manager and Jamahl are the most professional and friendly employees I have ever dealth with. The facility is clean and safe although the building could use a couple of more carts, especially during peak periods. Other than that, a superb experience. Thanks you Shay and Jamahl!

My experience at self was AWESOME, Between Cheyenne and Shay they are such Awesome young women! Know their jobs/Much knowledge, Courteous, Kind, respectful, helpful, friendly in Abusinessfied way!...To the owner(s) do whatever you can to keep these two(2) GEMS around...Thank you Cheyenne and Shay!

I am proving this review for my sister Yvona Petteway. Since I paid her bill this month, I must tell you that I enjoyed talking to the young woman who took time to make corrections to my sisters bill. She honestly worked it all out and sent me the corrected receipt. They Rock at Self Storage Plus!

I had my unit here when it was CUBESMART everything was way better , cleaner and the prices was upfront and straight forward now ur rental go up when ever they feel like it storage is dirty and smells like pee I’ve seen roaches crawling around a few times and the elevators are always broken

Excellent service and self storage the manager did give you excellent service with a smile everytime you come in I recommend Self Storage Plus to anybody I give it a five-star check it out if you ever need a storage I'm talking about the storage on Kenilworth Avenue this is the one I use

Cubesmart on Kenilworth is great. I’d certainly recommend renting a unit here. The building is pristine & Durrell was absolutely amazing. He walked me through everything I needed and was incredibly friendly. He made the experience very easy, and was super transparent. Thank you guys!

The flexibility of you staff (especially Jahmal and Shay) with assisting me with selecting a unit that was more appropriate for my storage needs than a I had originally reserved. The unit that I ultimately selected was cleaned and reserved for me until my move in. Great job, guys.

Jahmal was extremely helpful. Called to follow up, since I reserved on line. I showed up, and he showed me two units, was prepared, with everything in hand, including a lock! The transaction was smooth and effortless. If this is the way it goes, I will be extremely grateful.

I found the staff at Cube Smart friendly, knowledgeable, and patient. I cannot thank them enough for the assistance during a stressful, impromptu move.I fully recommend this particular facility because of the staff, the convenient & clean location, and the affordable cost.

I Had Such A Great Experience With Self Storage Pluce, Patricia Went Above And Beyond To Make Sure I Had What I Needed...I Will Always Choose Self Storage Plus Whenever I Need A Unit...I Will Recommend Self Storage Plus To Family And Friends .. Thank You For Everything !!

Brand new building. Storage unit was clean. Property manager said that there had been no incidences of break ins. Only issue was that insurance was required ($12/mo) and it wasn't made clear to me when I got my quote online that I should anticipate that recurring cost.

Latisha treats you like family. Being the only one working she took time and explained everything clearly. The day before the gentleman and other young lady was also respectful. They are clean and very helpful. Its great to see customer service still exist

They have the best rates in DC! Also, the general manager Shay D. at this location was totally professional and totally sweet! She made sure we were understood everything that comes with our storage unit. Thanks Shay! Keep up the Great and Wonderful work!

Have been using Self Storage Plus for months due to our son moving back home because of Covid. The people were extremely helpful and friendly. They went above and beyond helping us handle everything over the phone from a different state. Highly recommend.

I went here to buy a few boxes amd inquire about storage. The sales associate that helped me on Tuesday was very knowledgeable. Although he seemed a bit nervous his customer service was outstanding. He was able to relate and make me feel comfortable.

Mrs shakeyta was very professional and beautiful too. She showed the us the storage area even in 100 degree heat Wich I personally wouldn't have done because a 5' by 5' is a 5' by 5'. but she was very pleasant and I really appreciated her demeanor!

I had my stuff here for 9 months (up to today!). Shay Diggs is one of the most impressively capable and organized people I have interacted with. Hope this company appreciates her knowledge and customer service skills as much as clients like I do.

I had my storage unit for a little over three years. Great customer service from start to finish. No issues with my belongings and the building itself was always impeccably clean. Check out was hassle free and the front desk staff was awesome.

My experience is the staff is friendly, professional with excellent customer service skills! I love this location, very covenant. Lastly, this location is very clean and the hand trucks was always available. I highly recommend this place.

Thanks to the staff at CubeSmart on Kenilworth Avenue for assisting me in moving in back in July. Special shout out to Reco for his friendly and knowledgeable customer service! I will be returning for my other storage needs in the future.

Very clean , feel home welcoming and the best part about it is the 2 employees I met Shay and Lamont best customer service experience I have ever received in my life will be sending more customers you guys way thanks to Shay and Lamont.

Not good or professional I have yet to receive any follow up do to my service and the way I was treated and barred from my unit after fairly being on time with all of my payments. And how they were rudely speaking about white people smh

Secure! Clean! Climate-controlled! Helpful people! I do mean Secure...You need to put your access number in to access the building area, then again to access the building AND to use an elevator. Shay was really helpful with everything.

Reco, the gentleman who helped me, was absolutely amazing. The facilities were clean and orderly. I can't recommend the location enough if you need to store your belongings. The customer service alone is well worth choosing this store.

I had such a wonderful experience at Self Storage Plus.The staff was really kind and professional. They helped me choose the perfect storage unit. If you are looking for a storage place, I definitely recommend Self Storage Plus.

Shay is everything! From the first phone conversation...through the ownership transition..and now the day-to-day..Shay is on top of things. Hats off to her enthusiasm and professionalism! Shes the Plus in Self Storage Plus!

SHAY, the general manager, could not have been more patient, kind, and helpful. I am grateful for her assistance and professionalism, especially under the difficult circumstances that I faced in securing a storage unit.

At 7pm there are NO DOLLEYS ANY WHERE NO ONE IS MOVING IN OR OUT WHERE ARE THEY!! Picking up every item one at a time in my storage tonight to move out!!!! And btw there is someone singing/ living on the 3rd floor!!!

Jazmon and Shay provided a warm and professional orientation to the storage unit. They were top notch and exemplary of customer service. The facility is beyond expectation. The ideal place to store my belongings.

The service is excellent, but however, the practices are Absolutely horrible. They bought out the previous owner then immediately raised my monthly rate. It's been raised every other month since then. Beware!

Great staff, good facility, but really need to do a better job enforcing your face mask policy. Just watched a guy go in and out multiple times with no mask on. Doesn't exactly make for a safe environment.

The young lady that helped us, Cheyenne, is a champ! She was sprinting back and forth to help us and was so pleasant. I will definitely use this location again in the future! Excellent customer service!

Facility is very clean and secure. Staff on site is great to work with- welcoming and knowledgeable. I made my reservation via phone and that agent was also very helpful. It has been a great experience.

They are impersonal and never answer the phone. When I moved in they did not show me around the facility or explain how to work the gate. Moved in last week, moving out next week. It is clean though.

Shay is the best manager ever! She was wonderful on the phone, extremely kind and gave me all the info I needed and within an hour of the call, I was moved in and had peace of mind of my belongings!

Briana was very sweet and helpful, she also was very professional. Great costumer service is very hard to find nowadays, im so glad I came here and the prices are reasonable.

I highly recommend this as a storage option in the DC area. First month is discounted, and the customer service is excellent. Shay in particular was helpful and friendly .

Great storage space but went from $40/mo to $70/mo after a few months and I'm too tied up to go somewhere else. Wish the price rise was communicated from beginning.

Darrell and Shay are absolutely amazing! Shay’s customer service and energy will captivate you and has me remaining as a customer !!! Great place to do business.

Very responsive, extremely helpful staff. I had to arrange a unit on really short notice at the start of the pandemic and they made everything smooth and easy.

Latisha was extremely helpful orienting me to the storage process and my cube. Just moved to town and feel more comfortable already from I teracting with her.

Hi my name is Denise I give cubesmart self storage 5 Stars my brother rented a storage yesterday and Miss Frankie was very professional so thank you very much

Staff at Kenilworth Ave are very pleasant and helpful. The place is very clean from top to bottom. I recommend anyone to use this facility. Hats off to them

The general manager is VERY RUDE! and seems like she loves to talk over people. The regular employees are WAAAAY more professional and friendly than her.

The monthly cost for storage is ridiculously expensive. The actual facility so far has been ok except for not having enough rolling carts to move things.

Staff was very responsive and the lady that checked me in was very nice and customer service oriented. Nice indoor facility as well. Would recommend!

Ms. Brown has a great attitude and very helpful to get me taken care of ... Keep up the great work... I have nothing bad to say with this location.

Staff was quite helpful. Storage unit was clean and easy for us to use. Would recommend to friends who live in the area in need of stsrsgevspace.

The young lady named Shay that work at the CubeSmart I can't work Avenue is very good help and she get your very good assistant get what you need

G’morning… my experience at Self Plus Storage has been great. A clean Quiet-environment and I feel very self when I am visiting. Thank you guys!

Great storage place. Older building, although you wouldn't be able to tell from the inside, because everything inside is new. Choose Cubesmart.

Great customer service This location has a great customer service, specially shay the general manager. She can take care anything you need ...

A lot to be desired. This business relationship is currently tenuous at best; it does not seem that we will remain with CubeSmart much longer

Sent multiple emails with no response and no one answers the phone, previously had a break in into my unit, the elevator smells like pee.

I had a great experience at CubeSmart, they were quick, communicative, and flexible. Especially Latisha, she is a rockstar! Thank you!

No complaints at all about this facility! Just keep it up!..always clean, any issues handled immediately, can't ask for anything more.

I was so please with the customer service first of all, the unit was clean and lots of lights to see and the hallways was cool. Thanks

I really appreciate Cheyenne and Shakeyta they have been wonderful and helpful. I will be back when I need to park my trailer again.

The worst company my van has been broken in to 5 times at this physical location no one ever answers the phone or calls back

The place is clean and a super friendly when checking in and signing up for a new storage space best deals for the space.

The staff was always incredibly helpful and made sure to offer extra hands for opening doors or keeping track of carts.

Cheyenne and Shakeyta Have been greaish and walked me thur everything and now I know how it works... thanks ladies

Great costumer services , very nice , got my questions With a good answer, I definitely recommend this places

Cube smart is the easiest experience I’ve had with storages. I recommend everyone to use their services.

Everything is good about here, the staff, the space, the price, the move in process. It’s amazing !

Great customer service and clean environment. Special thanks to Shay who made a hot day seem cool.

The place is very nice and accessible. I have been a customer since 10/2018 and I am happy to be.

Jazamon and Shay were extremely nice and helpful for our setup and loading of our belongings.

Beautiful facility and the property manager, Shay, was extremely courteous and professional!

Shay was BRILLIANT, attentive, and highly detailed-oriented. She deserves all the raises!!!

Great low price. Staff was really friendly as well. Right off the highway so easy access.

This is a very nice place for storage its clean ,top security a price that's affordable.

Shakeyta Has excellent customer service extremely professional and helpful 10/10 service

They was so nice and helpful. Thank you especially the lady who help me get to my Lyft.