This absolutely stunning place happens to be the location of & final resting place, to both of my parents, my grandparents (on my mother’s side), my stepbrother is also here & so is over half of the other family members & friends, who have passed away, as well... They leave me, alone - but with only a place such as this - nothing else can do justice for the legacy in my mind & my heart will honour those that I’ve lost - in my past - never wanting to forget any of them... So thankfully, with the Springvale Botanical cemetery here, it continues to deliver a place like this - one that is of exceptional quality, that is just perfect for those people, like myself! Whenever I come here, I am not only surrounded by some of THE most beautiful greenery that exists right here on earth! I also get some of the sweetest birdlife I have ever seen, to accompany me as well. These factors (& more) though, have really helped me with my grief - because they seem to really try here, to provide a person with that sense of “peace & serenity”, after your loss... This is one of the most tranquil surroundings, that you could ever hope to call “a loved one’s final resting place...” So with that, I will be personally, forever grateful that a place like this actually exists! Because it really is heaven! ♥️

Funerals are one of life's unfortunate necessities, and Springvale seems to do them as unobtrusively as possible. Their support staff from the customer service centre to the garden and park keepers to the wait staff in the function rooms, are thoughtful without being sombre or overly solicitous. The grounds are kept beautifully and the various "chapels" and function rooms are very welcoming to any number of faiths and tastes. It is worthwhile to go out for a visit and a wander to look at the cemetary sections. I think every possible type of faith has their own section and there are dominant and individual grave styles in each. From the minimalist bronze flat name marker on a grassy lawn, to family mausoleums, and hindu and jewish, and catholic and c of e marble and granite sacophogi, etc etc, to just plain memorial gardens, this is a quiet and welcoming site. It is not macabre or full of sadness, it is actually quite serene. The botanical cemetary is absolutely huge, but if you get lost just ask a grounds keeper for help, or find a blue line on the road to follow to the main visitors centre and get yourself a map.

I give them zero stars for their staff communication. I have been told something on THREE different occasions, about three separate matters. and each time I have been told something different a week or 2 later. I am constantly having to follow up with calls because apparently managers, and call centre staff cannot be bothered getting back to you, or send the emails they say they will send even though I am told they will. They party line is "sorry that has been your experience", I do not need your apologies, I need your people to be competent and actually do their jobs!! People who are grieving do not need this added stress on top of their loss. Clearly your staff need some retraining in the information they give, because they cannot be trusted to get it correct.! Only reason they get one star is because the grounds are beautiful., it is a shame that the beauty of the grounds is not reflected in the competency of the staff.

My Dad's dying wish was to have his ashes interred together with my Mum. Currently my Mum and Dad are slit between Three different containers (not a typo - 2 people split three ways) I phone their office by phone on two occasions months apart and on both occasions I got the same response. The office does not have records where they lay to rest other than they are in three containers spread across two plots. We paid what a house deposit would be in 2022 and even after I emailed my distress to them I still got no response. I ask the staff to imagine how they would feel in my position. My parents deserve to be laid to rest together in one container between both plots and it should without ridiculous plot ownership red tape getting in the way and not having adequate records where my parents lay is negligence not to mention emotionally damaging. Avoid if you don't want.your parents treated like airport luggage.

Visited today to see my father & unfortunately the state of the DB Arnold was appalling. Rubbish, rotten flowers, vases, broken glass, beer bottles scattered amongst the grave stones. I have never seen the lawn in such bad condition as today. My brother & I had to clean up some of the rubbish ourselves. I rang their office while I was there & lodged a complaint. Was advised that they would log an urgent work detail - which would take 7 days! I can imagine the rubbish continuing to pile up until the clean-up! Apparently the DB Lawn is only cleaned up once per month. No wonder its state has deteriorated in the last 2 years. It looks like no one inspects that section of the cemetery. It never used to be like this. I will be reporting Springvale Cemetery to the relevant government body. I am very disappointed & appalled with Springvale Cemetery. What has changed??

Springvale Botanical Cemetery needs to urgently review the processes and wait times for incoming phone calls. There is no filtering of calls and on multiple occasions I have waited excessive times for someone to speak to. On one occasion I left a message after 3 minutes waiting and then did not receive a call back by the end of the day. Not being able to contact the cemetery in a timely manner was one of the most stressful parts of my mother’s recent bereavement Having to wait three weeks minimum to be able to book an appointment to pick up your loved one’s ashes is also unacceptable. That said, the staff at Springvale Cemetery are excellent and do their best to assist.

Almost impossible to get to talk with a consultant. My parents died within 9 months of each other. We only needed a short phone call to book an appointment to sort out the wording on the cremation plot plaque (which also could be done by phone, instead of 2 hours out of my work). Each time, I've been in the phone queue for nearly an hour, yet when they ring me back, I don't get to speak to a human but am put in an even longer queue. Once was bad enough, but twice? Please hire more customer care consultants - I find this level of 'customer care' to be non-existent. It only adds to my grief and distress.

Today I visted my father for his birthday (2nd time here) to find a large tree had fallen onto his grave as well as several others. Taped off with white and red tape. When I called them and went to customer service, their maintenance department could not care 2 hoots. All they had to do was hook tree to a tractor and move it. Said an Arborist had to inspect it. It had uprooted from the ground, an arborist was not going to be able to save it. I was disgusted that they just didn't care about my trying to visit my father. Not much 'care' in Customer Care. Absolutley disgusted !!!!!

The Cemetery overall is a peaceful & tranquil environment to pay my respects to my loved ones. In particular, the VICPOL Memorial is a very special place that I hold close to my heart. It is always in immaculate condition. I appreciate knowing that I can bring my 2 x BEST friend's, Ruby & lil Lady w me. Parking is easy & the "new" Cafe is lovely. It's a great place to catch up w family/friends after visiting our loved ones final resting places. It doesn't feel like we are at a Cemetery which makes me feel a lil less sad & anxious.

Been ‘visiting’ here for 42 years and have seen so many changes. The newer areas are stunning but I’m always disappointed when I get to my dad’s area where less care is taken. Flowers are mown over, breaking the plastic around the holder. Just because the majority of these graves date back to the 1970s doesn’t mean they aren’t still visited. I was a child when my father passed and every trip home to Melbourne I come and visit as well as my children. Please consider this.

This cemetery has the things you look for in a place of rest. My one criticism is a big one, the drainage in some areas of the cemetery is so poor that you cant even get close to some tombs. Some areas are so bad that tombs are sunken and gumboots are a must. The maintance and diggers that use the space between the tombs make the areas worse which make the space of reflection difficult. In saying this, the areas that dont suffer the above are a peaceful space.

They are a wonderful cemetery the best we have ever went 2 with both parents & other family buried there over the years The staff are warm, friendly & are always open for ideas & suggestions they'll give u the perfect tour of the grounds myself & 2 siblings will always miss our parents especially during the Christmas season it's very hard during that time, but I take comfort knowing they're all back together again watching us night & day

Gorgeous gardens with a variety of flowers, ponds, fountains and rolling green landscapes....a tranquil and comforting place to visit a loved one's resting place, the sounds of running water, birdsong and wandering ducks is a calming backdrop. The amenities are lovely, including florist and Cafe, the various chapels and centre all add to a visit that always leaves my family with a warm positive feeling. A Special place..

We were given information by our funeral director that we didn't need an appointment so when we show up after the death of our mother we were told that we couldn't get taken around without an appointment. We were then asked what we were after like we were in line at McDonald's while were condescendingly smiled at. We walked out. Absolutely disrespectful and horrible. The front desk staff who were on site at 3 pm Monday 11th of Feb should be fired.

What a lovely place Springvale cemetery is,especially in Autumn time. It is wonderful to visit my love ones and then have a cup of tea in the new Coffee shop. Having a need to be helped on stairs I was disappointed that there is NO RAIL to hold onto going up or down the few stairs to the shop. Even a few stair a rail would be useful. I am sure it is an oversight and designed by a younger person. Not elderly friendly. Thank you. Michael McCabe

It's a beautiful place ..but not ALL areas look as great as in photos! Seems they spend more money and time on certain parts making it beautiful!! ALSO THE WORSE THING IS NO CLOSE TOILET they taken the toilet out ..so u have to go all the way to information centre or Cafe..to bad if you REALLY NEED TO GO!! OR A OLDER PERSON !! This has been brought up ..BUT THEY DONT CARE !! Springvale cemetery

...For God's sake people, your deceased loved ones are DEAD. If their soul is IMMORTAL and IN HEAVEN, they WON'T CARE about what's good or bad about their grave, because they are in a better place, so they would have no grievance about it, would they? So: IF you DON'T pay the cemetery MAINTENANCE FEES for the graves of your loved ones, what's your whinge about?!...

They say people are dying to get in here! In all seriousness though, I don't feel depressed coming here to visit my Pa's resting place, it makes me feel at peace. I like to visit mid way through the week about an hour before closing so it's at its quietest and it is truly peaceful and pretty. A bit confusing to drive around, but we finally get to the exit.

A most impressive cemetary with quite a number of well apportioned size chapels and various functions rooms with onsite catering. Beautifully maintained gardens with gorgeous extensive number of standard roses in a myriad of colors. The name "botanical" is most fitting. The aged oak trees and other native trees add to the sense of serenity in this place.

I rang to get some basic information and make an appointment to visit and speaknto someone. The lady on the phone was so nice, very pleasant and helpful. But it took almost 30 minutes of being on hold before she answered. Had I been a grieving relative of a recently deceased person that wait would have been agonisingly long.

Not really a place that I would want to visit, as I wish Mum and Dad were still alive. It's peaceful, surrounded by nature and natural surroundings. Well kept gardens and lawn areas. Neat and tidy. It is great to have ample parking as to be able to get close access to paying my respects to my loving parents …

Wow what a beautiful day to visit our loved ones while we walked around found the garden of no distance place. wow compared to the rest of the garden's this was beautiful it's really great to see care being taken on the grounds I would just like to thank all responsible for such a beautiful garden ❤️

Really lovely area and beautiful scenery, only downsides are that the cemetery is not very pedestrian friendly and navigation is tricky on top of that the bathrooms are not very well kept which is disappointing concerning the landscape, however it is still a beautiful place to put your loved ones to rest.

I felt like my mother's funeral was part of an assembly line. Waited for a service to finish to enter the chapel and when we left there were people waiting to go in. The function room for tea and coffee was the same-we were moved out to make room for the next gathering. Will not use this place again.

Beautiful peaceful place .. well maintained .. Maybe because I was very stressed.. but I couldn’t find the grave I was looking for ... the website listed the grave site in letter and number , but the signage on the lawns and ground are 2 letters ... I was soo upset and stressed I had to leave

Thankyou so much for providing my brother a wonderful service. The funeral celebrant was very friendly and professional. The cemetary has beautiful grounds, a lovely cafe and talented florists. However sad, it was a really lovely send-off and one my family will remember fondly. Thanks again.

Thank you to all the lovely staff that I spoke to today and helped with the scattering of my mum's ashes. The cafe staff were fantastic, thank you once again to Wanda, the staff in the kitchen and out front who put together sandwiches and that for me on short notice. Very much appreciated.

It Spread more than 400 acres and very ideal for your loved ones. Cafe, flower shop are there. Lots of facilities and options are there as per your requirement. And it's ideal place for visit for a break. Very calm, well maintained, friendly staff and lovely environment. Highly recommend

The serenity , and the comfort of knowing a loved one is surround with beautiful gardens and birds chirping , butterfly’s fluttering by , and Babel waters flowing can only give the living a sense of tranquility of the resting place in which their loved one deserves for ever more ❤️❤️

For the last 20Yrs this part of the cemetery has gone Down Hill. It's Infested with Mosquitoes , Due to the poor Up Keep of ponds. Even the Ducks won't swim in them. And as for the pathways. Shocking ! No Access for a Wheelchair or Walking Frame. Very Disappointed,

Fantastic lay out. Has water falls to greet you at the entrance. Has a large rose gardens to walk though to clear the mond. The trees are well looked after, the lawns are maintaned and well adged. Has a good amount of parking and a publoc toilet ln site.

This is one of the best cemeteries you can visit to remember or be interested in. Beautiful, scenic surroundings by nature. The Springvale Botanical Cemetery is categorised inform with a number of churches, a café, information center and function rooms.

If you've been there you don't need a reason for the one star, you already have one. If you haven't placed a loved one there, now you know not to. "Weekly" cleanings but I come every few months to dead flowers and plants overgrowing my family

Utterly shameless. Presenting grieving loved ones with the “inexpensive option” of paying $19,000 for a simple lawn grave. That is not inclusive of a ceremony or headstone, that is just for the lawn grave. Oh, and pay it within the next 2

Greatly appreciated the quality of service provided by the staff when organising mum's memorial plaque. Thank you Larissa for your pleasant, efficient organisation and also to Terri, at the front desk, for your warmth and understanding.

Sunday Mother's day 14 May 2023, was horrible driving around the cemetery. Most of the exits were closed! Tacky signs directed us to the Emergency exit!! The roads were a mess with drivers trying to figure out where to go in this maze!

Terrible, unprofessional experience. First, contact centre told us burial plots were available in a location that had actually been booked out for months - not told until after we came to pay for our selected plot. But worst of all

Absolutely gorgeous and well kept cemetery. So much care and attention gets put in to maintaining it. The staff are lovely to deal with. The cafe is lovely too. The panko crumbed pumpkin is absolutely delicious.

A well kept graveyard large size too very big, grand parents from my dad's side r.i.p. here and so do some other relatives. Recommend visiting this cemetery if you have deceased relatives there :)

Very large place, so get there early in case you get lost. Great service, very respectful and engaging. Obviously there on a sad day and sad occasion, but the staff handled everything very well.

Couldn't even get a Livestream to work for a funeral. Renowden Chapel is a good space but useless if you tell people to watch a Livestream with no sound. Ultimately depressing service standards

Beautiful cemetery but treat the flowers in the containers like dirt running over them with their lawnmowers also waiting time on phone disgraceful take so long always profits before people

Very disappointed to see the lack of variety in the flowers, reduced size but high prices for a majority of the bouquets at the cemetary florist. Will buy flowers elsewhere from now on.

This is a world-class cemetery. Absolutely amazing place. The gardens are always pristine condition and well established. It's a beautiful place to visit and feel the atmosphere.

I highly recommend this cemetery I was having trouble finding my family Members grave and a lovely Staff member come out to help me find my great uncle grave

Can't fault anything I have called a few times as I have 2 loved ones there anything I ask for them to do its done without hesitation …

Was there in 2004 to visit my aunts grave. . She left belfast in 1958 and I was pleased to see the beautiful peaceful place she now sleeps.

The place is very nice but the office couldn't organise a feed in a restaurant. Also hold on to your wallet when dealing with this mob.

Absolutely beautiful great garden's.. beautiful new cafe Google knows all the roads in this magnificent maze …

Signage was rubbish, people go for funerals which is bad enough BUT with rubbish signage makes a terrible day even worse

A lovely place to visit, walk around and honour the dead all in one. The gardens are gorgeous and well-maintained.

Peacefully The sky was clear with no clouds, suddenly a cloud came out in the sky with a form of an angel. …

Staff at the cafe are great and coffee is good flowers are a bit expensive but they are quality.

Good place for a peaceful visit. Memories are within the gardens growing with the trees.

Great resting place. One of the best undisturbed naps I've ever had!

Chris/LJ, the inspectors, better not look when i take my top off...

rows of white tombstones of soldiers. green grassland. red roses.

place is peaceful nice gardens and to pay respects to loved ones

You can check-out any time you like, But you can never leave.

A well maintained cemetery with plenty of free parking.

A quiet big memorial park, It’s beautiful inside.

For such a sad occasion it's a beautiful place.

Beauitiful place to lay those we love to rest.

Staff are amazing & the grounds are stunning.

Beautiful place both to relax and celebrate.

my dad die her i am very sad …

Amazing garden with full of flowers …

Fantastic place, very well kept gardens.

Great place.... for a cemetery that is.

Beautiful place that is well maintained

Well maintained and very respectful.

To many dead people but heat gardens

Beautiful place and well maintained

I have family there as well thanks

My cousin in law is buried here.

Nice gardens, and lots of space

Absolutely beautiful place .

It's the dead centre of town

Very big and lots of plants

Beautiful and well-kept.

Beautiful peaceful place

Peaceful and reflective

Peace full, excellent

Beautiful gardens !!

Absolutely beautiful

Peace for everyone!

Beautiful setting

Garden is amazing

lovely place