Store representative at that time was Kaushal ( I am not sure as he was not wearing name badge and he told his name when I asked). He was not welcoming at all, same thing happened to me in the past few times as well as today. He never greets customers, nor he take care of health and hygiene. He never changes his gloves prior taking a new order. Bread always tastes stale. I am vegetarian, subway provides a barrier for dealing customers in terms of there preferences and for me consuming meat contaminated food is equal to consuming meat. If your staff can not maintain a barrier than why it is there? I asked him to change gloves and he responded that he hasn’t touched any meat with it but I saw him making meat sandwiches prior my order. I was regular customer there but never had any problem but now he’s there all the time which makes me not to go there anymore. I visited store today, saw him, decided to leave and to my surprise he didn’t even greet me or consider me, instead I was served with same classic sandwich of ignorance. I think my appetite is quenched today and you won’t see your regular customer anymore Thank you for your wonderful service, I can’t call me vegetarian anymore.

Just now ( 14/01/2022 @ 8pm) I visited to subway Glenwaverly to buy 6 inches seafood subway for my small child. I have been there more than 100 times. My son play badminton 3 days per week and after finishing he wants to eat subway every day. He loves subway specially Glen Waverley store. How ever today I faced unpleasant experience. Every time once we buy subway I request toasty box ( empty cardboard box from store). Because my son is too little and he eats inside the car . He can’t handle it properly that’s why I request small box. First time staff member who was working in that time refused to give me a box. He said they can’t give box. This is really simple thing . I was really disappointed his behavior. He just try to increase his shop profit by this small box. I never ever seen this kind of poor customer service . Really shame . As I mentioned that I have been there several time. They have given me excellent customer service before . I never ever want to come again for this shop anymore.

Went in there today, as I was waiting to be served the older lady working there (her name tag said Helen) was yelling and being rude to her staff. Instantly a put off and shocking that somebody can speak to their staff that way. Additionally there were two Asian ladies who were customers with masks on waiting to pick up an Uber eats order and once again Helen was yelling at them saying ‘excuse me I don’t understand you, I don’t understand you take off that mask’. When in actual fact they could be understood clearly. All the customers in store had a shocked look on their face. Disgusting behaviour, feel sorry for the other workers there I thought maybe she was having a bad work day which I understand but reading the other reviews it seems like she’s always like this. Don’t work in the industry if you’re going to be like that, decent customer service shouldn’t be too hard.

I don’t generally leave a negative feedback but this one forced me to do so. I went to buy subway on a hot summer day. There were lots of flies in the shop with some on meat and salads. I asked the lady in charge who gave me reason that they had to leave the doors open (perhaps air con failure). The veggies were looking mushy (spinach especially) again perhaps from the heat. I paid for the sub I ordered but I did not want to feed my family so I asked refund. The lady called the operations manager (named Holly) who was outright rude and asked me to put in complaint to health authorities instead of apologising!! The food quality and the manager rudeness prompted this negative review. There are so many bad reviews on Google but it seems the owner does not care. The good reviews seem fake so take them with a grain of salt.
Service
Take out
Meal type
Dinner

I love subway an this one is convenient for me to visit. I had gone to this location a few times and each time I hope it will be better, it hasn't. They are tight with the salads, to the point the sub is more like eating just bread. I'm paying for a sandwich I want it to be mixed with plenty of toppings. The manager at times is also over the top, I think it's time for her to retire and move on. She can't handle customer/fast past rushes anymore. Half the staff there don't have a clue what they are doing or nor do they understand the orders. People with food requirements I would suggest to stay away. It's sad, as I absolutely love subway but won't continue to support this store anymore. To many bad experiences for me and reading others, it looks like it's a common trend at this branch.
Service
Take out
Meal type
Lunch
Price per person
$1–20

On 27/07/2022 about 1 pm I went subway Glen Waverley for veggie footlong , the old lady don’t have manners how to speak with customer, Any greetings and saying that what do You want , I requested to change gloves as I am pure vegetarian and she so rude and stated that who care I told you was making meat foot longs before me , almost 5 customers served using the same gloves , I told her to add another sauces she refused to add more than two sauces , I shouldn’t buy the food from there , but I was thinking it’s owners lose , I really suggest the owner of this store please give staff training and manners that so the staff must know how to deal with customers specially that old lady .never come back .
Service
Take out
Meal type
Lunch
Price per person
$1–20

I walked into the store only to hear, What I'm assuming, the boss yelling at the top of her lungs to the in-store working there. I waited for a bit to have my order taken but someone finally came up to help me. This nice young lady provided me with such amazing service but I could tell something was wrong. I asked her if she was alright and what the screaming was about. She told me that her boss was upset with her about something and that it was normal for her boss to yell at her like that. That made me absolutely sick to me stomach. No employee should be screamed at, especially when they provide great service to their customers. To that in-store, you were amazing, but for your boss, they should be fired.

Staff ignore you whilst they complete Uber eats orders waited close to 20 mins in store Disgusting service, rude staff who slam objects down on the counter when asked a simple request - was told by the older lady working to be very careful what I say as I have no idea how hard it is dealing with customers all day and I wouldn’t be able to handle it (as I had complained about the service and said they should be polite to their customers). Will never visit this store again. Can see why there are so many 1 star reviews. Subway management needs to step in and deal with this store.
Service
Take out
Meal type
Lunch
Price per person
$1–20

I have been to this store around 4 times and the senior woman working there has been horrible to her staff every time. Yelling at them and degrading them in front of customers for everyone to hear, and snatching things off them. One of the staff members was clearly new and training and she was awful to her because she didn’t ask me if I wanted any cookies or drinks. Today, the lady in front of me ordered a salad and after she left, the staff member said “look at me look at me I ordered a salad” and eye rolled which I thought was quite rude. She needs to be fired!
Service
Take out
Meal type
Lunch
Price per person
$1–20

I went to order my Subway meal with my dad. I met this server who was hurrying up. At the end when I told the lady to add more salt to my Subway meal she didn’t listen and she was going to start packing my meal so I repeated it kindly. She said am I deaf angrily , In a very disrespectful rude tone. I have never met such a rude employee in Subway like her. I am writing this review out of worrying for the people who may get treated like this in the future by such disrespectful employees that think in Subway they can show any type of attitude they want and just get away with it.

Massive scammers. Over charging. I was charged $4 for pepperoni and I didn't evan ask for any at all. I was in such a rush I didn't speak up, but I get subway every day and as soon as it was $18.10 instead of $13.something I asked for a receipt. Was $9.50 for a footlong meatball witch I usually get for $8.85 plus $4 pepperoni I didn't order or receive is just a massive scam. If they did this to every customer they are looking at making a massive amount of money just by adding extra and over charging. Will never go to this subway again.

Wonderful crew members and wonderful food! But, time for the restaurant manager to move on! This is my go-to Subway and usually I am there at least once a week. Everytime, I see the manager is yelling or screaming at trainees! The worse bit, she (manager) does it front of the customers; humiliating the poor trainees! Someone from the head office should visit the restaurant have a bite, sit there for an hour and watch the manager's tantrums and fits towards her staff!
Meal type
Lunch
Price per person
$1–20

Really poor service, the person was touching their face and hair whilst using the same gloves to pick salads. I had to tell them to change gloves. They through the sub together and it fell apart when opened. I feedback to Subway Australia via their website and F/Book, with photos, receipts and details of where I purchased. They never replied or followed up with me.
Service
Take out
Meal type
Breakfast
Price per person
$20–40
Food: 1
Service: 1
Atmosphere: 1

Most of the time i come off from work, I drop by this subway as its closest to my home. The same lady is always there onthe weekend to make my sandwich and it never seizes to amaze me how my subway tastes as nice as when she's not busy attending to some other customers. The veggies and bread are always fresh , top it up with some really chillie sauce and mayonaise yum yum. All the energy spent from doing the previous job at work , fully recovered. Am always feeling full and healthy afterwards.

A chicken wrap cost $10 which only has one chicken fillet piece. The service was extremely slow as the store looked like it was under staffed. The person who was serving was very lovely but she was under the pump and her colleague was not helping her. Subway's products are very overpriced. The wrap tasted good, the staff were nice, store looked good, the service was slow and most of all the price was for the wrap was a ripp off.
Food: 3
Service: 3
Atmosphere: 3

Too bad cant give 0 star for this store. Had 3subs and 2 cookies in this store. One cookie was too thin and soft, broke into 6 pieces when I took it out of the bag. Half ended on the floor. Manager said that’s normal and refuse to give me a proper one in exchange. Worst experience. No wonder so many subway stores are closed now.
Service
Dine in
Meal type
Lunch
Price per person
$1–20

Its the best subway in south-eastern suburbs. The customer service is excellent from the all the staff. Friendly staff and always have smile on thier face and that makes our day.Food is fresh, hot and tasty. They make it so nice like they have good skill of making subway food. The staff should really be appreciated and should get apprasials for the best service. Store is neat and clean, well presented.

Flies are all over the toppings and extras. The kitchen looks unhygienic as well. Even the staffs never care about the filthy environment. Went there for the party platters but I was shocked and gave up my order. How disappointing!
Service
Take out
Meal type
Dinner
Price per person
$40–60
Food: 1
Service: 2
Atmosphere: 1

Easily the most pathetic subway on the planet 5 staff yet noone serves you. The whole store is utter garbage just like the attitudes of the staff. Walked out after watching the cheese sit on my bread for 5 minutes.
Service
Take out
Meal type
Other
Price per person
$1–20
Food: 1
Service: 1
Atmosphere: 1

The girl who was working tonight BY HERSELF (22/11) should be commended. Her customer service is top tier. It was so busy and she stayed patient and calm the entire time whilst still being so friendly. I didn’t catch her name but I will be going back to personally thank her for being such a nice person.
Food: 5
Service: 5

To the owner of this restaurant: If you can’t afford to hire enough staff and not just one person running the whole restaurant, why don’t you just sell and let someone else run the business? Every time I visited I had to wait at least 20 mins to get served . Shocking
Food: 1
Service: 1
Atmosphere: 1

Not a real subway they don't have half of the items on the menu. The staff is very rude. And it appears like they don't want to sell their products most of the time any customer appears at this subway store near Brandon park. Will advice to go on any other subway but prefer not going on this one specifically

Bad customer service. I ordered veggie delight with avo and the staff just did not put the avo in it. Also, the other employee didn't put enough amount of veggies. He put like 3-4 thin pieces of onions which is disrespectful.
Service
Take out
Meal type
Lunch
Price per person
$1–20

5 star customer service from the lady who served my primary aged kid on 8/2/2022 morning. She was soooo kind and knew exactly how to talk to a kid and serve well. Both mine and my daughters morning was a pleasant experience with her. I wish I asked her name to mention here to appreciate her.

there was a woman working, i think her name tag said helen but was a little hard to read. she was extremely rude to other coworkers in front of a long line of customers. being very demeaning and sarcastic, snatching orders while they make them and just very rude and blunt in general

There was only one guy to serve today, he was friendly but slow, there were many customers in line and many other telephonic orders which increased the waiting time. It's apt that such restaurants must employ atleast two at all times. Otherwise, it might get messy like this.

This Subway is never opened when I feel like a sub eg anytime after 5pm. It’s really annoying that they close so early. Also Google search shows incorrect opening hours. 9pm close, I wish!
Service
Take out
Meal type
Dinner
Price per person
$1–20

Worst subway ever. Ham instead of bacon. Asked fir toasted and the bread was soggy. It was also falling apart. This is the worst subway i have ever had. I jad to put the filling in myself as it had been made with it all on the outside. Never again waste monwy here.

My favourite subway! I love the staff and how friendly they are. The food is so tasty here never soggy or gets cold after I drive 15 mins from work. If you read this I was coming in regularly in my work uniform, but am on a 8 week challenge so I’ll be back after!

Slow staff wait 15 mins for them to server 3 people( one of the staff memebers was just standing there looking lost) then once they made my food put the wrong sauce on it, use to be good but guessing they are not training there weekend staff that well

Staff were disgustingly rude and poor attitudes; as well as their service. No communication between each staff member when making orders and none with the customers. Food was good but not worth any effort to travel there when staff are so

Wonderful place for having delicious food. Must visit if love fresh. All staff is very nice , specially Aman is awesome. She is very friendly and professional. Will visit again soon .
Food: 5
Service: 5
Atmosphere: 5

Been coming here for the last 2 years. Always friendly and quick service. Just purchased a footlong here, dropped it on the floor and they replaced it no questions asked. Great example of good customer service. Will continue to eat here.

I wish I could have given them zero star. Very poor customer service. The manager himself is soo rude. And every one was is so hurry. There was no customer behind me but still they were in such a hurry. Never going back there again.

This is the second time i have reviewed this store, not sure if my last one was deleted. previous review mentioned how dirty and run down the store looks, especially when there are ants running all over the deli display fridge.

The manager was very rude to us when we were ordering at the counter, she was yelling at us to move forward while we were still deciding on building our subways at the add-on items counter with one of her kitchen assistants.

Not efficient at all. Placed an online order to pick up at 3.40pm and wasn’t ready at 4pm. Staff were chatting with each other. Not happy at all.
Service
Take out
Meal type
Lunch
Price per person
$20–40

Pathetic customer service. The staff working there does not listen when I tell them That the bread is stale and you need to give me fresh bread. Moreover they want you to pay again, worst subway experience in Melbourne.

Went in the other day to see the manager yelling and swearing at a worker. Then proceeds to go stand there while her workers do everything.
Service
Take out
Meal type
Lunch
Price per person
$1–20

I ordered 3 x foot-longs for click and collect, all 3 we received all have incorrect toppings inside them, sauces missing, some with missing or random things we didn’t order, not toasted when we clicked toasted.

All ingredients were presented better than any Subway Ive eaten at. Served by Brandon he was polite, well spoken and very quick. 5 stars for Brandon. Max of 4 stars for Subway due to it being way too over priced.

Came here and waited for 10 minutes (despite there only being 2 people in front of us) only to be told they had 1 type of bread left (Italian) so we left. I've never had subway be out of multiple types of bread?

the lady was quite rude and I couldn’t understand why you would treat your customers that way. I’d expect staff wearing face mask given covid isn’t completely gone, at least when you re still coughing a bit?

Best Sunway ever, promote the old woman as its heart breaking to see her work double time all the time.... If she leaves I will never come back as that lady knows how to provide service with a smile …

It was convenient but it wasn't super nice. Felt old and outdated. I got my sub. But I didn't want to stay in there any longer than I absolutely had to. Needs a serious face lift on the entire interior.

Awesome food and Polite staff. Thanks to Aman for so welcoming and kind gesture during our family hangout there . Highly recommended place for all.
Food: 5
Service: 5
Atmosphere: 5

Visited first time# customer service I received was so amazing# Manager is very humble. Specially thanks - Prashsimran Singh.
Service
Dine in
Meal type
Lunch
Price per person
$1–20

Loverly fresh subs nice to see they care
Service
Take out
Meal type
Lunch
Price per person
$20–40
Parking space
Plenty of parking
Parking options
Free parking lot

Did online order (3548039) to be picked at 11:20 on 2/11/23. It supposed to be toasted at 11:20 . I picked it up at 11:10. It was cold as ice.. learn the lesson..u never do online order again here

Can never get bored of subway and it's variety Chicken teriyaki with whole wheat bread and cheese toasted Sweet onion sauce Chipotle sauce Chilli sauce Honey mustard All veggies Thank me later!

Awesome place for Having delicious meal. Thanks to Aman for being so polite and welcoming.
Service
Delivery
Meal type
Lunch
Food: 5
Service: 5
Atmosphere: 5

Never go here. The worst manager in the store who is absolutely rude to her customers. The saying goes the fish rots from the head. Not worth a visit. May as well close this franchise down.

Very friendly staff. Proper seating arrangements are there. They also provide carry bags for take-way, which I felt was different from other subways and was offered free avo as well.

Disappointing that it says it opens at 8am on a Sunday but you walk in there at 8:45 and the man says they are opening at 9 poor excuse for someone that probably didn't open on time

I asked for hot chilli sauce and I was given sweet chilli in my sub plus full of black pepper .Plz train your staff as it’s unacceptable.I was in a rush so unable to come back .

My first time back at subway since being diognoised Celiac. The lady was really helpful and took care to make sure there was no cross contamination. Great service, thank you

Extremely poor service. Long time waiting to be served and server was not serving anyone else. Poor sandwich made in a haste with contents falling off it as it was wrapped.

They have only one staff member present today. It’s taking her ages to make it. I have been waiting for her for 30 minutes and there’s only one more person in the queue.

Helen and Holly are great. They are always happy to see me and are so friendly. The salads are the freshest around
Food: 5
Service: 5
Atmosphere: 5

Very slow serving to customers who walk in. They are very busy doing the online orders. They give first preference to online orders than standing and waiting customers.

Staff were great and so was the food absolutely would recommend this place
Service
Dine in
Meal type
Lunch
Price per person
$20–40

Good and charming customer service and followed the sub that I requested. Although I went here during new year period where it's not busy as normal

I mean, Sooubway is just Sooubway. You either love it or you hate it. It always tastes great. Everytime. PLUS COOKIES. What more can I say? YIZZLE.

The older lady is very rude to the staff and to the customers
Service
Take out
Meal type
Lunch
Price per person
$20–40

Excellent as always. First time at this store today. Young girl is the best sub maker I've seen yet. Quick and exactly what I asked for.

I've always had good experiences so no complaints about the quality of food. Recently ordered a platter which was ready when promised.

Quick services and friendly staff. The drinking machine was functioning but had some leaking issues when we visited, hope it is fixed.

What a perfect customer service ❤️ I wanted to keep talking with her because she was so kind. She made my morning full and delicious.

6pm seriously one person working. Maybe don't don't be so tight put a few more on so people don't wait 20 bloody mins. What a joke

I like this store because they don't over charge like some stores do. They are also generous with the salads they put on the subs

Yet another store taken over by indians,prices higher than other subways. No care making my sub,fell apart trying to eat it.....

Super quick delivery and always leave the nicest messages. Always makes my day :)
Service
Delivery
Meal type
Other

Nice friendly staff. Not enough customers around. Store looked clean. Had a Veggie patty foot long, it was very good. Liked it.

Nice place, as it's on busy section of road, you get fresh stuff here.... So that makes us to get lunch, dinner from here....

Best subway I have ever been too. Hands down. Owner is a legend. Heaps of toppings. Not skimped on at all. Highly recommend.

Everything is decent. Only qualm is that the staff need to keep better track of trays on tables (although it was peak time).

Awesome place to have healthy sub good service by Aman. Thanks.
Food: 5
Service: 5
Atmosphere: 5

Small Subway located just off a servo, easy access from Springvale Road. Friendly staff and always served promptly.

The older lady who works there makes this subway, she is amazing at what she does and has the people skills.

Great service with only one staff and 5 orders - the guy was quick, efficient and fantastic service.

Your standard subway. Nothing particularly outstanding about this place, food is as you would expect

Clean, great location and they aren't stingy on the sauce. They're always pretty friendly with me.

The Food is pretty much average but staff specifically the old lady are so friendly and nice.

Breakfast Sub with coffee at $5 - very affordable and great quality. Good customer service

Calm and quiet place. If you know the way around food, you can make some good sandwiches.

I had great experience, served well by Helen and surely a generous serving. Well done.

Worst wrapping ever, all the vegetables were outside and the old lady is pretty rude.

Rude lady if you dont say please by accident you... she will be on your case. …

Brilliant staff member who was run off his feet by himself. Awesome sandwich artist!

Not impressed, there were ants walking around freely near the meats and on the glass

It's Subway, same value and menu/presentation available everywhere. Friendly staff.

I want work in your resto. I from indonesia vilage. plis call my. 006285868967693

lovely experience with delicious sub and amazing customer service …

Very good for a quick bite. Nice variety of Subs and it doesn't get too busy

Best Subway around! Thank you Helen and your crew. Shane/ Spirit Towing

It's great that there are finally more Gluten Free choices …

Over priced
Food: 2
Service: 1
Atmosphere: 1

Came at 6pm and closed. Please edit the time you open and close.

Lady by her self felt understaffed but that was 8 in the morning

Best subway staff! Supper friendly and professional! Thanks