Extreamely BAD customer service! I ordered a bike that was the wrong size. Came into the shop with my mother for an exchange 3 day's later. And Alfie the store bike fitter flat out refused due to myself calling the shop to be updated over a 6 month period to see when the bike would be available. I have records of phone calls and also e-mails that clearly show, I only contacted the store a handful of time's. The outcome was being forced into a refund because they did not want to deal with me. All this due to me wanting a bike. Also on another occasion myself just happen to be in the area and wanting an update. I was bullied once again, intimidated and coerced so badly. I did end up loosing my temper and swore once which I apoloigized straight away. In addition I have now contacted Trek Head Office and they stated there has been numerous complaints about this store in particular and store manager Scott Clement.

Excellent friendly staff with great service and understanding. Felt that they wanted to sell the bike that suited the needs without 'overselling' for profit. After sales service is excellent. And the bike build quality is excellent. I've never had a reason to doubt the integrity of TREK Bikes staff and their service. My local store staff (Carnegie Victoria) couldn't be more helpful whether it be purchasing a bike, servicing or getting advice of accessories. I recently had my main bike stolen. The staff at TREK Carnegie just about moved heaven and earth helping to get a replacement. Recently bought my 4th bike from Trek Carnegie and all the above praise still applies without exception. I can't recommend the staff and service there more highly.

Quality products. I love my Domane road bike. Before purchasing the bike I found myself comparing this to everything else I rode. I checked out suitable competitors. It became my bench mark and nothing came close. The advise from Alfie at the Carnegie store, after he intently listened to the type of person I am as well as the type of rider I am, he recommended the most suitable bike. I love the electronic gears. The Domane is effortless. Super agile, easy on the back as it is designed for endurance and comfort. The team are outstanding by positively responding to my after sales needs. I wished I had indulged years ago in such an awesome bike. Riding my Domane puts an endless smile on my face.

I bought a precaliber kid bike for my son couple of weeks ago. We waited for assembling the new bike up in store, not taking too long, may be a bit rush. My son was so excited to ride back with me until he found why his bike doesn’t have a bell, and I checked further and found it doesn’t install reflect lights as well- sort of basic safety components. I called the store and ride back to install. Charlie was very helpful and patient. Excellent service, so I bought another road bike for my wife one week later. Over all, there are knowledgeable staff and excellent customer service. A recommended local bike shop for cycling lovers.

The vibe in the store is very welcoming and friendly. I always get meaningful advice or tips that can help me make informed and right decisions with my purchases. Staff have never been pushy...which is a make or break for me! I get my bike serviced here and the quality of the service is always great. Scott, the manager must be doing something right to have such a great team and culture. Although I live a couple of suburbs away with other bike shops closer to me, Trek Carnegie is my local bike shop. Highly recommend and of course with Trek its a quality brand and that helps too.

These guys are excellent. No argument. My family own a number of top end mountain bikes, ebikes and then some mid-range kit from a range of manufacturers. Alfie, Elliott, Cam, Michael and Chris (who have I missed?) are always incredibly supportive, courteous and thorough. I have been to every bike shop within a 10km radius of Malvern Central and these guys are without question the best mechanics. They are serious cyclists that do their work with care and pride. The Trek gear they sell is top end quality at a reasonable price.

I would like to thank Alfie for the great job he did on servicing my bike, at a great price and in a timely manner. I would also like to thanks the other gentleman ( whose name i missed)who helped me today, in answering so many of my questions about smart trainers and different seats. He was polite and real good at explaining things ans answering my questions. I would highly recommend this store to anyone , wanting a service or to purchase a new bike. :)

Trek Carnegie, Victoria 3163 feedback I had a new rear wheel fitted to my bike at my LBS, it went well. The price was fair and competitive. Friendly helpful staff. The prices of genuine products were better than found in online searches and come with a warranty that can be supported if there is a problem. Also I avoided all the post issues with large awkward fragile items and the hassle of getting the items at the same time. I will be back.

Huge & sincere thanks to the Manager Scott & sales Naomi at trek Carnegie Victoria , customer service was the best I’ve came across in a bike store. Attention to detail, knowledge of the product & willingness to answer all questions made the choice to buy a trek over another brand reassuring. You guys went the extra mile to get us our 2 matching fuel ex 9.7s & bent over backwards to my tight delivery time. Highly recommended -

Just had my bike serviced by the team at Trek Carnegie & it’s rolling like new. Also ordered some new wheels & new rear cassette for hill climbing that was made so easy because of the expertise & knowledge of Alfie @ Trek Carnegie. It’s always a joy talking through my cycling needs with Alfie which is why I only go to Trek Carnegie for all my cycling needs. 10/10 for service & genuine care for all my cycling needs.

Outstanding customer service - I bought the bike elsewhere but the young man not only installed the additional parts I needed (a mirror and drink bottle holder), but made adjustments to the position of other components including the brakes, gears, bell, lights and drink holder to fit the handlebar as well as my son's hand-reach. Few people go the extra mile, this guy delivered superior customer care!

Friendly and great customer service and support team. I recently purchased an e-bike from Trek Bicycle Carnegie and Mike was great in explaining the type of electric motors and the pros and cons of each.. When I experienced a technical issue (my fault), the workshop guys were very quick to resolve the issue within a few minutes!! Well done guys and happy to deal with Trek Bicycle Carnegie again!

Service is second to none. Alfie the bike mechanic knows everything you can know about bikes and is always going above and beyond to make sure my bike up to scratch. I called up today to see if someone can take my pedals off because I couldn’t get it done at home. Alfie took them off and even offered to replace them with new ones I had just bought. Highly recommend!

Every person I’ve ever dealt with at Trek Carnegie is super friendly and helpful, and goes way beyond the call of duty. You don’t find service like that very often, and that’s what keeps me coming back. The kids’ bikes are excellent. My eldest son loves his, and my youngest has just picked his for his upcoming birthday. Thank you Trek.

The team are switched on. They know when you enter the store and offer help but are not pushy. When you request help, they know their product and are great a determining what will suit your needs. I have purchased shoes and a helmet from 2 different team members and both were enthusiastic and not the typical sales assistants you find.

First and foremost, the service is second to none! The staff listen to the customer, regardless of how busy they are or what the question might be. They also know their stuff and demonstrate great technical knowledge and passion for every aspect of cycling. It’s a pleasure going into the shop as it is always welcoming clean and neat.

Was struggling to find a suitable set of carbon rim brake wheels for an old but very good bike. Contacted the guys on the phone and they were very helpful. Set me up with a great wheel set - converted to tubeless for me with no hassles and a good price. Picked it up the same day(they were incredibly busy). Great service.

Great experience at the Carnegie Trek store thanks to Lauren, Harry and Michael. I live 2hrs away from this store, spoke to Lauren over the phone who got the Dual Sport 2 ready for test ride same day in short notice. Such a nice comfortable ride and I knew this was the bike for me. Highly recommend this store!

The excellent team at Trek Bicycles Carnegie helped me out by fitting me in for a last minute service when I was in a pinch. They really understood my situation, tailored the service for my needs and didn’t try to upsell. It was efficient and personable. Alfie was a legend, thanks!! HIGHLY HIGHLY recommend!!

I went there to test a few bikes, looking for a new ride. The guys were very helpful, knowledgeable and not pressing. They really deserve their high score on google. Unfortunately, the supply chain problems at the end of 2021 did not enable me to place an order with them, but they deserved it.

Friendly service by all of the staff. Alfie looked after my bike service and is an absolute legend. I appreciate that he was happy to work with me and also find me economical solutions on a timeline that worked for both of us. I really value the time and effort he put in to helping me out.

My Trek bike was stolen and Trek was outstanding in their assistance with all details on hand. Outstanding communication, great service and a replacement bike almost immediately. The set up and delivery of the new bike was excellent. Thanks to the team at Trek Carnegie

The team at Trek Carnegie are fantastic. Every single staff member I have dealt with have been kind and friendly and very helpful. Nothing ever seems like too much trouble! They give great advice and have looked after my bikes really well. I highly recommend them.

Fantastic customer service, the team at Trek Carnegie were very helpful rerouting a new bike from a regional store to make pickup possibly during covid travel restrictions. Nothing was too much trouble and the communication was excellent. Highly recommended.

Friendly efficient staff. I went in to day with a blown out tube, and in need of a new light and stand. Charlie the tube and accessory man showed me the new accessories (huge range of Bontrager goodies) and Viola ! A near new bike with one happy cyclist !

I have shopped here since July 2018 (I purchased three road bikes here) and have never been disappointing. Very friendly and helpful staff members who always provide me with excellent help and assistance. Thanks, Trek Carnegie and to all staff members :-)

Michael was super nice and efficient. He explained everything about the different types of bicycles. He was very patient and polite. The bicycles are awesome, the quality and how they perform are fantastic. I recommend this place a %. …

I needed a Shimano Di2 tool to pack my bike into a bike box. They guys had a spare on in the workshop and gave it to me no charge. Great service and really helpful guys. Would absolutely recommend Trek Carnegie. Thanks again guys!

Great experience purchasing my first road bike from Scott and the team. Provided great insights and honest advice throughout the purchasing and set-up process. Have already recommended friends to this store. Thanks, Trek Carnegie!

Frank and harry were awesome. Booking in the service was easy, the technical explanation as to what was required was made easy to understand and as for the bike, riding perfectly. Highly competent team and highly recommend!

Best service. I've been to Trek Carnegie twice now and the service has been brilliant . Archie and the other staff member helped me with all my crazy bike questions and they fixed a few issues on the spot.thanks heaps.

Excellent service from the team and so very helpful. Always patient with our questions, we highly recommend this bike store! With an extensive range of product and accessories available, you’ll be spoiled for choice!

Had the best service with Trek Carnegie. Special mention to Alfie Brown who is a legit bloke. Gave me a lot of freebies to maintain my bike. Outstanding service! Highly recommended!

Thanks Trek and Harry for helping us out today. Your customer service was amazing. My daughter is so happy with her new bike accessories. I’d refer you to all my friends. Cheers!

Great blokes and super fast turnaround on some bike adjustments, much appreciated! Clean shop and workspace makes you feel at ease, knowing your machine will be in good hands.

Asked them to pack a bike before saturday, they didn't pack the bolts to lock the bike wheel, trip is setback by a bit Absolutely would not want to pack with them again

Frank, the mechanic! Super helpful, and got me back on the road super quick, in time for round the bay in a day! Thank you very much. Highly recommend and will be back!

Alfie and the team are simply brilliant! Not only do they know their stuff inside and out, they provide outstanding customer service. I couldn't recommend them more.

Great bike shop. In particular, James has served me on several occassions. He is always friendly and seems always happy to answer my questions.

I always find the staff to be friendly & knowledgeable. Trek is well known for making good quality bicycles and good quality accessories

Super helpful team at Carnegie. Quick turnaround with my latest bike service. Highly recommend visiting the store for any bike advice.

Needed a new seat and seat post as mine was stolen. The boys stayed back and near closing time and got me all sorted. Good job.

Harry was really helpful and extremely knowledgable. Would definitely recommend purchasing an e-bike through trek Carnegie

Great place, helped me with tips and now I don’t feel pain on my wrist when I’m riding. Thank u so much guys

Good range of bikes and prices in the junior sizes. Service is very friendly and accommodating.

Shop was not opened even though its advertised opening hours said that it should be

Harry was extremely helpful in helping me choose the right bike for my needs.

Pro service, friendly and professional. Suits the brand for servicing …

Great products and even better service from Michael from Carnegie

Great service from workshop team. Thanks!