Sam (and Luc and Joanne) were all very helpful all throughout the purchase of my new Project One Domane SLR 8 Disc. When I found out the Bupa discount I thought I was getting didn't apply to Project One bikes (information another store had slightly mislead me on) Sam threw in a top-of-the-line Bontrager helmet and gave me a discount on some new high end Bontrager shoes. Every couple of weeks Sam updated me via email or phone how the progress of the new build was going and couldn't have been more helpful throughout the process. When the bike arrived I asked if they could take some photos of the process of putting it all together and they happily obliged. Unfortunately the bike was delayed from the US by a couple of weeks and I had to have surgery during that time so by the time I got my bike I wasn't able to get it fitted or to ride it. So I'll add in an update later regarding the fitment process once I've been given the all clear from the surgeon to get back in the saddle. Highly recommend based on my experience. EDIT: Been riding this bike now for a few weeks and can't begin to describe how happy I am with it. As per my post above, when I had the all -clear from the surgeon, I went back to the store to get the bike fitted and turns out the tweaks I'd made to it for when I had done a couple of indoor rides on the trainer aligned pretty closely with my perfect configuration. I asked Sam for a fraction more upright fit (because of my back) with the front handlebars but the cable lengths wouldn't quite allow it so we went as far as we could, made a compromise and agreed we would go more upright if I wanted when I brought it back for a second fit. However after riding it now over a few hundred k's it is so much more compliant and comfortable than my old bike I'm actually thinking of making it a fraction more aggressive! I did 155 km's last Saturday and had virtually no stiffness in my neck or shoulders I used to get with my old bike. With my preferred cadence I try to sit around 80-90 but sometimes I found there was a bit too much compliance in the rear Isospeed de-coupler at higher cadences of 90-100 which caused me to start bouncing in the seat a bit - so I changed the slider on the decoupler to reduce the compliance and I found it to be much better over a range of cadences. To give you some more context to the compliance of this bike, when I first rode it, I had a horrible thought that the tyres were almost flat when exiting the driveway for the first time onto the street - it was so soft I stopped and checked but found the tyres to be fairly hard. I realised with the fatter tyres (28's not 23's), the carbon wheels and the front and rear decoupler's that the bumps were softened considerably. UPDATE: After 3 years, a small crack appeared under the paint on the top tube so I went back to the store for them to have a look at it, they immediately assessed it as a replacement frame under the lifetime warranty. I picked out the new Domane and was willing to pay extra for the 'psychedelic marble' paint job but they ended up saying because I'd previously purchased a custom paint job I could get it for no extra cost. It took about 8 months for the frame to be ordered and arrive. Luc at the store swapped everything over and threw in some new bar tape for no extra cost. I'd just upgraded the 11sp mechanical dura ace to the 12 sp di2 dura ace so now I have my dream bike, it looks absolutely amazing, plus it shifts and rides brilliantly.

I want to say BIG THANK YOU TO MATIAS from TREK SPRINGVALE!!!!! Very kind, patient ( believe me when I say ) I asked questions for nearly an hour as I wanted to buy in lockdown for my son and an extra one for the house . He was unbelievable, giving me all the details I needed, showing me all the options without being pushy( I have been in sales for 20 years) I appreciate so much when it comes from the heart. He is very very genuine this is why I am so grateful to have the best experience. My boys came home very happy and satisfied with this experience. Thank you so very much Matias ! May all the blessings come your way and bring you the best for your life. It is so good when you get the best from people. These days is very difficult to have. Thank you again and see you very soon to buy the best one

I purchased two Trek Marlin 4’s (base model) from the Springvale store via their online site - bike unseen in the flesh. They took some time to come in due to COVID-19 and the backlog. They arrived and I was quite surprised at the quality and design of the entry level bike. I was unsure about the colour as they only had one colour for the men’s bike (grey) and one colour for the women’s bike (magenta), but they both well and truly exceeded our expectations! The bike ride great and look even better - we really are very pleased with our purchase and the team at Springvale were fantastic in providing updates as the bike were on back order and on the day of delivery. Very happy with a great service all round.

I recently purchased a Marlin 6 Gen 2. Getting back into riding after many years I had many questions and needed honest advice to guide me in the right direction. Lachlan was very friendly and knowledgeable, he understood my needs and was able to answer all my questions and provide excellent advice, without any pressure to purchase. I was even able to test ride a bike, which really helped in choosing the right bike for me. After sale service has been brilliant as Lachlan was more then happy to make adjustments to my bike and install some accessories for me. I know Trek is a fantastic brand, but I am so pleased to have found a bike store where the service and care is exceptional!

Oh Gee were to start. First off the bikes themselves, they are brilliant, could not recommend them enough. I've had my Marlin 7 for almost a year now and it has done nothing but good. I can send it as hard as I can and I know it'll hold up and get me were I need to go. The build quality is sensational. I've only had a few things go wrong (because I binned it a couple of times, my own fault) but after a quick service everything is working as it should. Second, the staff, they know their stuff. They are always there when you need a hand and they give you expert advise and I always walk away with all the stuff I need and a smile on my face.Thank you Trek Springvale. 10 out of 10.

Two cycle tourists from Cairns! We recently bought 2 new Trek Avante +7 e-bikes for cycle touring from this store. We were well looked after by the store manager Lachlan and his staff who assembled the bikes for us. On the 3rd day of cycling we had an electrical problem with one of the bikes (bosch’s fault). The staff (Morgan and Dave) at Wheel Heat in Wonthaggi were unbelievable and went to a lot of trouble to help us out. Lachlan (Trek) went above and beyond any expectations by driving a 3 hr round trip from Melbourne with a part before the long weekend so that we could continue with our cycle trip. Thanks guys, we owe you!

Service and product knowledge are excellent at this store. Joanna and Sam were magnificent. Even though customers were lining up out front (due to Covid), they still spent time with you and covered all bases and answered any questions about their products. I never felt rushed. I really appreciated this the most. I am sure they do this with all their customers too. Simply, they seem to really care about their customers and are confident about the quality of their products. Well done, I will certainly be back. Did I mention I also love the bike I purchased too? Thank you.

Absolutely terrible service. James lied about having a model and size in stock I was looking for when I called a day earlier to confirm. Once at the shop he tried selling me a different model and the next size up lying again that it was the correct size for the rider when it absolutely was not. His lies continued with statements like that the model amd size I was looking for would be available by the evening which quickly turned into availability in a week. Thoroughly disappointed with this lack of honesty and customer service. I expected better from Trek.

Trek Springvale is definitely the place to buy your bike. They were amazing with helping me purchase my trek fuel ex 8 But also have a fantastic service department . They are all really genuine people and all make sure that you are happy with all outcomes. I would really like to thank Joanna for helping me purchase my fuel ex 8 and also James,Ollie and luke for there fantastic service over the last few days! I will be definitely going to back to Springvale to purchase my next Trek thank you for all your service I really appreciate it !

Great service at Trek Springvale, all the team gave excellent service, great product knowledge, store presented very well. Unfortunately Trek at Camberwell not so good, poor service, I was after a pair of bike shoes and was told I need to know what type of peddles I was using to match the shoes and cleats to them, turns out the shoes I was after were universal so didn’t matter, 1 hours drive for nothing. Springvale however, tick, tick, tick. If you need anything from a bike shop go to Trek SPRINGVALE, great job.

The range of bikes and accessories available at Trek Bicycles Springvale is great but you can get that at many stores. What makes this store so special and worth visiting is the staff. I just purchased a Remedy 9.8 and dealt with Sam, Luke and Joanna each of them were extremely polite, knowledgeable, patient and did all they could to assist me in my purchase. I would absolutely recommend them to anyone looking to buy a bike or accessories and will definitely be returning for future purchases or advice. Leigh

I was served by Ollie whose excellent customer service skills exceeded all my expectations. He helped me purchase a new bike and accessories and even showed me the best cycling routes for me to commute to work. As a result you've got a customer for life and I'll be recommending Trek Springvale to all my friends and olleagues.When I came to pick up my new bike later in the day, your staff (sorry I don't have names) were equally professional and helpful. It's obvious they love bikes and their jobs!

Customer service beyond compare! Went on a whim with my eldest to look at some bikes as she had outgrown hers. Was served by Dan who not only was attentive and knowledgeable, but when he found out we were hoping to get a bike that day and the one we wanted wasn’t available on the shop floor, checked the back and offered to build one for us so that we could get it within the hour. Amazing! Thanks Dan, you made our day. Happy daughter, happy dad.

I recently purchased a Trek FX3 and received excellent service from both Lachlan and James. I’ve have to return it a couple of times for a very minor adjustment and let me say that nothing was too much trouble for these two guys. If you are looking to purchase a new bike I would highly recommend Trek, Springvale. No pressure too purchase, plenty of bikes to choose from and you can even go for a test ride. The after sales service is brilliant!

Very good customer service. Had ordered a trek fx1 but due to an error at time placing order the bike was not available for another two months. A few days later was offered an upgrade to a fx2 at no extra cost. Don't think any store would have done what this store has done. Am very happy with the product. Thank you Trek Bicycle Springvale. Will recommend this store to all that are looking for a bike.

So far we bought 3 Bikes from Trek Springvale and we are on the verge of buying another one. We find the staff very knowledgeable and friendly, ready to spend time to answer any queries. Last time, I interacted with David who patiently listened to my requirements and suggested right products that I should consider. Unlike other shops, there is no push here to buy stuff. Overall very good experience.

I recently visited a bike store and purchased a new Trek Dual Sport bike, and I must say, I was thoroughly impressed with my experience. The quality of the bike itself was outstanding, with smooth gears, comfortable seat. The ride was smooth and enjoyable. The shop assistant was incredibly helpful and knowledgeable. I would highly recommend this bike store to anyone in the market for a new bike.

Took my bike in for a service, was asked if I would like a lvl2 service as I was getting new parts fitted. I agreed to a lvl2 service but once they started working on the bike they decided that only a lvl1 service was needed and would work out cheaper even with parts fitted. Bike feels great and really good customer service. Highly recommend and will be going back there in the future.

Great service, had an issue with an older bike that required a more unique part, and they were able to track down the appropriate part and replace it within a week with no hassles. Friendly staff who are open about costs and options and are able to help with just about anything. Very good in store range of parts and accessories also. Have been back since and will continue to do so!

I don't own a Trek bike but come to this shop often for accessories, clothing and mechanical servicing. Super friendly and helpful staff and prices are very reasonable even compared to online stores. My next bike will be a Trek purely based on the customer service I've received from this store. They stock Trek (obviously), Bontrager, Thule, Yakima and 100% amongst others.

A big shout out to the team at Trek Springvale. Your customer service is superb and the relentless attitude to ensure customers walk out happy is really appreciated. My Trek domane is a great ride and thanks to you guys for sorting out the noise issue. I certainly will recommend to my circle.. Keep up the great standards and thanks again! Santosh Thomas

What a great store run by a great crew! The staff are friendly, helpful and look after you regardless of your cycling knowledge and whether you are visiting to buy an expensive bike or a replacement inner tube or just having a look. Great quality products and great service. Happy to recommend and looking forward to my next visit to Trek Springvale.

Trek Springvale has an awesome team that provides true "service with a smile." I spoke to Andrea and she was very friendly and helpful. She kept helping and providing suggestions. The entire team is knowledgeable and happy to help and offer suggestions for my needs. I always have a great experience at Trek Springvale. Highly recommend it!!

Fantastic customer service!!! Simon (?if I remember right) had a great personality to talk to customers. I called before as not sure if my bike worth repairing. He said to bring it to the shop, he will exam. So I did. Very genuine and friendly, even I didn't buy anything in the end, I will go to his shop if I need in the future!! …

Trek Springvale were courteous and responsive on the two actions they were doing for me. A warranty claim was seamlessly closed out (albeit it took some time for the replacement product - no fault of Trek Springvale) and a heavy-duty overhaul of the drivetrain of my Trek 920.Both bikes ridden since - and no issues.

Absolutely will not send my bike there for a service ever again - twice sent there for a premium service only to be disappointed with (1) cable fray due to catching on bolts of stem when turning and (2) gear change was not even tuned properly nor do I believe there was disassembly of the bike components for a check

Dan and Sam were wonderful. I had to put ny order in for a bike over the phone due to Covid, but still they took the time on collection to show me how to take off the front tyre, and even have me practise it before I left, etc. These guys are big on customer service, and a wealth of knowledge. Highly recommend.

This shop has a great location and enough space to test various bikes in the carpark. There are heaps of models to select from and the assistants are very knowledgeable about the different features of the bikes. My experience was great and I purchased exactly what I was after. I highly recommend Trek.

Friendly service compared to Bicycle Superstore Carnegie. What can I say, sometimes customer service is sorely lacking in some stores, the employees give that "I'm doing you the biggest favour here vibe" but Trek Springvale was refreshingly different and a positive experience. Would recommend.

Great customer service and support! I spoke to Andrea and she was very friendly and helpful the whole time. She kept helping and providing suggestions, even after we found out that the bike model and size I was after was unfortunately out of stock at their shop. Excellent customer service!

I think Trek Springvale is an excellent store. The people working there are so professional, friendly and helpful...and they seem to have a good knowledge of bikes. I feel that I can trust them completely to service my current bike. I will definitely be buying my next bike from them.

Had minor repair and full service assessment of my bike. Repair was done in 2 days. Received VERY detailed report of what was done and what is recommended to be done in the future. Their work was surprisingly affordable. Recommend this place to everyone who needs their bike serviced.

I've had my bike serviced here now three times and I'm very happy with the work done. This time was a simple tyre change and they discovered a unrelated safety issue I hadn't seen and fixed it too. Andrea was also very helpful in showing me options for my next upgrade. Thanks.

Welcomed with a warm smile and an enthusiastic attitude, thanks Esther! Your product range, knowledge and communication skills made the purchase of my son’s new X-CALIBER 8 an enjoyable experience for us all. Would not hesitate in recommending you to others.

Prompt, Courteous and Professional team! I had an issue with the tube on my wifey's bike that I had got from the Springvale store, and they had it fixed quite promptly and at no charge!! Thanks guys and hopefully, I will be back for my second Trek bike :)!!!

staff members are super kinds, passionate and knowledgeable. they are super caring and did they job above and beyond. thanks so so much for installing the kick bike stand. I will definitely go to you guys first for any service. Love it and thanks a million.

The whole process of upgrading my wheels went very smoothly.The staff went above and beyond my expectations. I even received a photo of my bike with the new wheels.The only place I go for my cycling needs is Sam and his team at Trek Springvale.

Awesome service, went to store and asked for change tube of my bike, guy on reception took 5 minutes to fixed it and charge me half price than other bike store quoted . Very impressive service, we go back there for sure. Thanks, Regards Garry

Came in to the store one Sunday and have the kids bike’s one training wheel fixed in 15 minutes. Very helpful, knowledgeable and efficient staff from workshop. When I asked if there could be some discount for the new set of training wheels

The staff's knowledge and passion for cycling were evident, making it easy for me to find the perfect bike for my needs. The store is well-organised, with a diverse range of high-quality products. The checkout process was smooth, and the

The team at Trek Bicycle Springvale provide exceptional service and go out of their way to ensure the customer is completely satisfied. I am the proud owner of a new Trek eBike and am truly amazed and extremely appreciative of the time

Amazing team and shop. I had my bike serviced by Luke and he was extremely helpful and friendly. He took very good care of my bike and provided me with very useful tips in maintaining my bike. I highly recommend Trek Springvale to all.

Friendly and helpful staff. They made buying a suitable bicycle for our needs easy, Lachlan was extremely patient, answered all our questions, very knowledgable and provided great advice! I will definitely go back in the future.

Definitely one of the best bike shops in Melbourne with super friendly staff. Ask for Oliver when in store for any road bike related maintainance job, because of his knowledge on any task, and the gold cable ends he gave me .

Rich was very helpful, really easy to deal with. My wife and I both bought bikes and child seat and got kitted out. Gave us a great deal on a package. Rich made the whole process really easy. Would definitely come back.

As a total cycling newbie walking in with no idea of what to get, these guys were fantastic. Helped me identify a bike and full accompanying kit suitable to my needs and helped me out throughout. Excellent service.

Sam was super helpful over the phone and was very patient. He even helped me sort out a query with a second Giant Bike that I have at home. Will definitely come back to this store again for their top notch service.

Great service, great bikes. I got help with technical specs, model selection and which colour pedals looked best on my new ride! I was offered a test ride (which I took) and some advice on maintenance/servicing.

Very friendly and helpful team at Trek Springvale. Quick to assist and share their knowledge. Recently had two MTBs serviced by the Trek Springvale team and the bikes were returned perfect. Couldn't be happier!

Thank you Trek bicycle team and Trek mechanic. You did a great job with my bike. It's not an easy bike to repair but you replaced my brake pads quickly and without any issues. I'll be bringing my bike back :)

Sam was awesome to deal with. He was knowledgeable and personable and most of all super helpful. I could not be happier with my new bike and to have such a great experience in store was the icing on the cake.

Staff are just exemplary . The whole crew have the best knowledge and customer service . Lachlan Smith the best store manager ive ever known whi goes out of his way to deiver what the customer wants

Had a service done on my bicycle today. Was very impressed with the service with Sam and Dan. They shared a great deal of knowledge and improved my bikes performance. Highly recommend this business.

Best customer experience ever with Sarah at Trek Bikes Springvale. She fitted my son with his first bike. She was friendly, knowledgeable, and made the entire experience wonderful. Thank you Sarah.

I'm now a week into owning my Marlin 4 and I have to say that this bike is great value for money!! It was actually for my Son's birthday and he is absolutely loving it!! Thank you Trek Springvale!

Dan was excellent- fitted bike rack to my car and tested everything- happy with product and service- left with peace of mind. Nothing was too much trouble. Good product- in budget.

Had a worn out cleat .dropped in randomly . Replaced on the spot . Without that no way of getting home . Not only replaced straight away friendly polite staff higly recommended

Great product range. Very capable and friendly staff, especially in the service department. I also really like the way the bikes are displayed and the range of stock available.

Great Service from Sam at Trek Springvale, very friendly and knowledgeable, provided me with very competitive pricing which allowed me to buy extra goodies to complete my look!

fantastic store, staff across there product and super helpful, excellent workshop, have just had the second service done on my road bike and the bike is perfect. …

Had a wheel trued, great service, great price and great staff. Thanks Dan and Luke, nice to deal with such pleasant people, knowledgeable and obliging.. Repeat custom assured

Super friendly and helpful staff. Kept to their word and very happy with my bike! Definitely go here if you want service from high quality mechanics and a quick turn around!

Great Bikes, Store and awsome Team. Fantastic customer experience. Thanks Esther for helping to choose our two new bikes. Best shop to buy a bike! Will definitely return.

So happy with the service from the amazing team. They have been so helpful in all aspects of my bike purchase and changes I have wanted made to the bike. Well done Guys

Excellent, exceptional customer service. Before , during & after sale support. Sarah , Tom & the team really impressed and happy with the products , prices …

Bought a fuel ex 9.8 demo. Was in great condition! Still came with full warranty, With a great price. Had the money left to spend on some accessories too!

Nothing is too much trouble for the staff at Trek. After visiting a few bike shops around Melbourne, Trek Springvale is outstanding compared to the rest.

Awesome team at Trek Springvale. True ‘service with a smile’ and they are very knowledgeable. Highly recommend. Oh and their bikes are terrific too!!

My local bike shop. I don’t need them often but when I do they are a great help. Knowledgeable staff and a broad enough range of parts and products.

Amazing customer service, very keen to make your ride as comfortable as possible. Friendly, knowledgeable staff that go above and beyond. Thank you

Went in for some accessories, and some advice on next bike purchase. Sarah was incredibly helpful, and knowledgeable, with great people skills.

Simply the best store with best customer service I have ever visited,nice friendly and very cooperative staff. Trek Bicycles are 100% the best.

Very helpful and knowledgeable in assisting me finding a part for my Trek. Super friendly and happy to chat all things Trek. Highly recommend!

Great experience... Staffs are friendly and has good knowledge.. would highly recommend visiting this store if you are looking for a new bike.

Great team, very knowledgeable and have always happy to help and offer suggestions for my needs. Always a great experience at Trek Springvale

Excellent customer service assisting me secure and purchase a rare coloured bike for a Christmas gift. The store was a pleasure to deal with.

The team were more than happy to spend time with my son and I to make sure we purchased the right bike. Great customer service.

Great service by the store. Sales person 'Sarah' provided great service, advice and very knowledgeable. Highly recommended

Great bike shop, friendly, unpretentious staff who are super knowledgeable. Have used a number of times to purchase bikes

Thanks team for helping me setup the Wahoo Kickr and for the fantastic service and deal. Looking forward to coming back!

Today, I was trying to test a signed agreement. It said anything happened, and you have to pay .I never come this shop

Purchased my new Trek Rail from this store, and have to say, great service along with very friendly staff members.

Very quick and efficient service from Dan, getting a repair done and he helped me put the bike back in my car.

Rob was amazing. He helped us explore various options and then to arrive at what we needed. Thank you so much!

Always fantastic service. Take time to educate and advise young customers on service and maintenance of bike.

The Trek range have good specs for the price, and service at Trek Springvale is fantastic. Andrea is great

Thanks to Trent for fitting me in to fix a brake issue. Great service as always from the Clayton team

Always prompt, friendly and helpful. If my bikes ever need a service, Trek Springvale is where I go.

Excellent service, great prices and friendly staff. I'm a happy customer. Appreciate it!

Great service and I was very happy with my bike when I collected it from stage 2 service

The service is great. It didn’t take a long time to change my bike tube

Great team, excellent service Quick turnaround time Competitive pricing

Chain lube at a reasonable price is not always available elswhere..

Luc is the best mechanic in this shop.very meticulous and honest.

Great service, great people and even better quality products

Reasonable price, outstanding services, and friendly staff.

Great quality and first free service. Very helpful staff.

Love the staff there, very helpful and knowledgeable

Great range of bikes and good friendly service.

Best service and nicest ever possible staffs