Never have I felt to be less significant, or more of an inconvenience. That is how I would describe my experience at Cycles Galleria. After organising a time with David, to bring my bike in on Saturday morning, I was left waiting out the front of the shop. I called at 8:55. No Answer, so I left a message. This was not an issue, as I was previously told by David, that he would be down for 9:00. So I called at 9:05. Straight to answering machine. I called again at 9:15. This time I did receive an answer, however, the rudeness in this call was both surprising and completely un-necessary. Despite David remembering the phone call we had earlier in the week, about assessing my bike, he explained to me that he will no longer be coming to the shop to do so. His reason? Some of their equipment which they ordered online, had been lost in transit, and therefore they were unable to fully set up the store. Now I can understand that. You cannot service a bike, if you don't have the necessary equipment. That makes perfect sense! What doesn't make sense though, is that when talking to David earlier in the week, he stated. "Even if the bike shop isn't fully set up, I will be able to assess your bike on Saturday and give you a quote. So long as you are happy for us to keep the bike over the weekend." So here I am, waiting out the front of his bike store, under the impression that someone at the store was going to arrive. No matter what the situation! What also doesn't make sense, is if David remembered the phone call from earlier in the week, why could he not call me to say, "Hey, you know what, things are a bit stretched down here and so I don't think Saturday will work. I can give you a call when things are a bit more operational." That seems easy enough doesn't it? But no. I got, "Our security cameras, alarms and computers have not been delivered so we are not coming in..... "There is no timeline on when we will be able to look at your bike..... "No we can't just come down to assess it..... "As I said, our alarms, cameras, computers have been lost in transit, so we are not opening....." With each sentence growing in anger and frustration. Anger and frustration I feel was definitely uncalled for, as it was not him waiting out the front of the store in the rain. The rudeness and complete lack of professionalism displayed from David, has meant that Cycle Galleria has lost its business from myself, my family and my friends.

I called CG this morning after lusting over a certain bike for a long time on their website. Evie was great on the phone, very welcoming and tolerant of my boyish enthusiasm for the bike. We travelled from Geelong to the Docklands store with very limited time. It was very easy to find and parking was a breeze. I hadn’t quite committed to the sale in my head, so it was an opportune time to also bring along my wife’s bike that we had bought from the East Brunswick CG store about 6 months ago for a basic tune up. We had a great experience over there too with the knowledgeable female manager who’s name escapes me now and my wife is on the perfect bike, so we were very comfortable going to another CG. Billy greeted us at the door and was super friendly and welcoming. Upon explaining who we were, the story had been relayed through the staff, so it was simple. They are passionate about bikes, happy to listen to a gushing customer that was probably too excited and made me feel like my decision to buy was backed by knowledgeable and helpful staff. Our experiences with CG have made us very loyal customers and it’s a pleasure to support good, friendly and helpful retailers. Thanks guys. I’m stoked! Cheers, Ionel - Geelong

The team at Cycles Galleria are nothing short of amazing. I purchased a bike as a Father's Day present and the online platform I used had a glitch which made my purchase unable to go through as expected. They could've easily told me, "sorry, bad luck", as it wasn't their fault, but they went above and beyond to make it happen. In every conversation I had with them by both messenger and phone they were bright, enthusiastic, friendly and helpful, both before and after the payment issue. When we walked into the shop on Father's Day we were met with a huge smile from Leeana and prompt service. The bike was waiting and ready to go and Leeana and another staff member conscientiously made sure the seat was asjusted to the perfect height. The shop itself was bright and spotless and is small with an intimate, kind of boutique feel, which I personally like. All in all it was an outstanding experience and I wouldn't hesitate to buy from them again.

The staff at this bike shop definitely know their stuff and it is clear they all have a passion for bikes. I have seen some views have rated a 1 which in my opinion you did not spend enough time in the shop or ran out of patience. All I can say is be patient because once you have been through the process of a new sale and discussed the pros and negs of individual bikes you will be very much satisfied, thankful and educated especially if you are a beginner to mountain bike riding. Don’t focus on someone’s personality but rather focus on the expertise and industry know how. David was very good with my 10 year old daughter and showed her how to do everything even change a tyre the right way. We spent a total of 4 hours in this shop over 2 visits discussing and testing bikes and I am so glad we did. I have confidence in regards to the after sales service hence why I bought local to take advantage of this convenient service

Cycles Galleria Williamstown claims that its customers' come first! CEO Robin Pearce clearly needs to realign his business planning and culture model to have his sales staff at Williamstown re-evaluate the purpose of "WHY" they come to work every day! Rude, Arrogant and Aggressive sales rep (Daniel) - He. Let's see how long Cycles Galleria exists without customers! After all, there are so many other options out there that one doesn't have to put up with intimidation! Anyone can pretend to have power over another person! Not OK ever...there will be no more purchasing from this business and the spreading of this message to others will continue as most if not all people out there have zero tolerance for unacceptable behaviour. Customer loyalty is paramount (when you earn it)...

Just went to the store in Williamstown. Ive been to 7 bike shops in the past two weeks, 7. Most didnt have what I was looking for, some did but were arrogant and so I refused to purchase. I was lucky enough to have found the kind of bike im looking for here. Andrew was awesome. He gave me full attention, didnt rush me, concidered my thoughts and feedback and shared his knowledge in a clear and insightful way. Im clearly a noob but Andrew was extremely helpful and non judgemental. Andrew knows his stuff, how to make a sale, and how to keep a customer. Thank you Andrew. To the owners here, I hope this feedback gets shared with Andrew and hope his performance is recognized.

Great customer service! Manager of the store stayed back after hours to complete fitting my new wheels so I could make the shop ride! Never has a bike store offered me this type of customer service. Also all of the staff have kept me up to date with the status of my service, the cost and any parts that needed to be ordered and the delay. This doesn't happen in most stores but certainly happens here. After rocking up for my first shop ride, I was welcomed by all members of staff and riders alike. Great group of guys and ladies. Will keep coming back for all my needs and the shop rides are great!

I live locally but have been to many bike shops all around Australia. In all honesty this is probably the best. I bought a new bike here a few months ago and have been back a few times getting a couple of things sorted out. I'm very much an amateur when it comes to bikes, and the staff here have always been extremely friendly and patient with me. They always take time helping me and are exceptionally professional with their level of knowledge and expertise. I would strongly recommend Cycles Galleria

overall quite well laid out and clean, when I came in I was greeted by the customer service lady. After a bit of awkwardness due to her attempt of conversation, we got into business. I ask about a product which she knew most of the answers to, when it came to a technical question. she said she will ask her boss. He did answer the question, but he answered it like I wasn't even there. I was standing maybe 1 meter from him and the only person in store. Pretty bad customer service in my point f view

The boys at Williamstown cycles gal were amazing! Just getting into the road bike scene coming from mtb and they helped me with everything I needed to know and more. I test rode bikes for over an hour just to get a feel with what I wanted, Daniel and the boys were amazing through the whole process and I was more then happy to give them the money for the bike due to their awesome service unlike other bike stores! Will definitely be back for road gear and servicing my bikes!

It's easy to buy bike from cycle galleria, call Eastland and was redirected to Williamstown as i live in West. James was excellent in handling and sorting out my order between stores. He arrange and corrected my order and even managed to do a price match. Very happy with the savings. Bike was set up and delivered within a week. Delivery was prompt and delivery staff is excellent too( with mascot Sparkle to brighten the day too) Will visit store when lockdown is over.......

Booked in a service weeks in advance, specifically detailed the exact brand and model of bike and detailed an issue with the wear of alignment of brakes. After they finished and we picked it up, was told "didn't have anything in stock, they'll probably need replacing at some point". They failed when we were halfway home so had to walk the bike the rest of the way. Will have to take them elsewhere to actually get repaired. A complete waste of everyone's time.

My wife took her bike in for brake pads and they quoted her 660 to service and repair necessary items which included two new wheels. Front wheel was absolutely fine and rear wheel only needed a new spoke. When I went to get the spoke replaced they refused. Then they also refused to give me a new spoke so I could fix the wheel. Not every going back there again. When did the vehicle service approach of rip off woman migrate to bicycle industry?

Been in here a few times now and the service is excellent. Always greeted with a smile, super knowledgeable staff and they all offer to go above and beyond. Really rare these days to see such a commitment to customer service. Popped in to have two new tubeless tyres fitted today and a once over, mechanic came out to run me through exactly what had been done to the bike & why and was thorough & knowledgable. Would recommend!

Bradley assisted me with the many questions i had in choosing the right E-Mtb. His advice was invaluable and correct when comparing several bikes, for me to decide on the make and model most suitable for me. He went to great lengths to configure the bike to fit me and my requirements. If you want a no fuss expert, see Bradley. I chose a Trek Rail 9 and I couldn't be happier. An amazing performing bike . I love it.

I took my bike in for a service, having not done so for a year. I was quoted a price for a full service, which I was happy with. But when I arrived at the store to pick up, I was charged much less than the quote on the basis the mechanic hadnt had to as much as initially expected. Having being overcharged for services by other stores, this was extremely refreshing to encounter. The service was good too!

Couldn’t be happier with my decision to enter Cycles Galleria Williamstown whilst out riding recently. The professional advice and passion displayed by its employees was enough for me to decide to purchase my ‘custom made’ bike from them. Josh cleared up all my queries in such a knowledgeable and passionate manner that I knew I would be receiving the best possible outcome....and I did!

Went here after Bike Shop in Newport said he couldn't fix hydraulic brakes! The mechanic fixed my bike within a day (even though he told me he was very busy) When i picked up the bike he mentioned a tube needed replacing and back tyre was on it last legs (which it was!) and he replaced both right there and then within 5 minutes. Good price too! Will go there again!

AMAZING CUSTOMER SERVICE!! This is the 3rd road bike I have have bought for my sons. Mel, Leanna (not sure on the spelling)and Tom are amazing. Nothing is ever too much trouble and they are always so friendly. We travel from Werribee to go here, we wouldn't by a bike anywhere else. Love this place! Thanks guys for making this experience so great for all our family.

Can't recommend highly enough. They are very helpful, take the time to answer questions, and the advice is spot on. Even to the point of recommending NOT to buy certain accessories that were requested (and of course they were correct)! It's that sort of advice that brings you back to a shop. Thanks guys, you made my transition into cycling much easier.

Picked up my cruiser today, highly recommend this shop. Go see Darren, he is very knowledgeable about bikes and was not pushy with sales unlike other bike shops whos interest is to push you to buy a $1000 plus bike. Darren listens to what you want and finds the best product. Well done, I will definitely come back for bikes for my kids. Alan

Best bike shop experience we've had in a long time and we've been to quite a few. These guys know their stuff and are passionate about getting more people out and about on bikes. Their after sales service has been outstanding and they've definitely helped us pick the right bikes for our needs. Highly recommend this shop and their team.

Could bot fault their professionalism and quality of service provided. From the time I bought my bike from them until it has been serviced for the first time. So far, I am impressed with everything from bookings, communication and the face to face interaction. A big thank you to all the staff at Williamstown. Keep it up and stay safe.

A good shop to drop and look at Trek bikes. Just make sure you avoid any of the people that work there. Unlike the two Cycles Galleria shops in the city stuff has been rude to me in more than one occasion. I have bought 3 trek bikes over the past two years but I won't be going back there for anymore. What a pity....

Bradley was fantastic! He gave me great advice instead of the hard sell. I'll be buying more bikes at Cycles Galleria Williamstown! Nothing is too much trouble for all the staff. Darren was especially helpful too. I've had repairs done and all good and timely. It's the staff that keep you coming back! Cheers Helen

An awesome buying experience. I initially ventured in to purchase a new bike for my daughter, and was so impressed by the level of service I received from Darren- who was knowledgeable, attentive and very thoughtful, that I decided to buy a new bike for myself also. I’ll definitely recommend this place to others.

This is just what you want in a bike store: quality products, reasonable prices, and a staff that is both knowledgeable and willing to spend the time to help you out even if you have "dumb" questions. Not only do I need "stuff" I need a mechanic and I'd feel perfectly comfortable bringing my rig to this store.

Excellent range of bikes, competent and professional service. What more do you need? Well, it turns out you also need to protect your staff and customers from covid, and it was reassuring to see the sign about limits to numbers, the insistence on a QR code and proof of vaccination. And that it was enforced.

Was having an issue with my rear MTB tire rubbing. Took it in to get it trued at Bicycles Galleria Williamstown. The shop mechanic Troy identified a manufacturing issue and even though I bought the bike elsewhere he instigated a warranty claim on my behalf. Excellent and friendly customer service.

Just bought THE most amazing bike. Andre was great at helping me pick one and Jules did a fab job fitting it. Having not been on a bike in years was a little nervous but these guys could not have made me more confident. Thanks so much! I am LOVING being back on 2 wheels even if i am super wobbly!

I recently had 3 spokes break on the back wheel of my Trek FX3 all in a 5 week period, the team at Trek Williamstown have been very helpful looking into this, the repair time on last spoke was same day return. I will certainly be going back to them for future service, parts and accessories.

No major issues with this place, bought a Marlin 7 for myself, the set screw was not adjusted correctly on the shifter arm so it did allow the chain to slip past first gear, told them the issue, brought it down and was fixed on the spot. Happy with the service and professionalism.

Highly professional and Genuinely Helpful staff. I'd been searching for a specific product for weeks, its been difficult shopping during covid times. James was amazing, communicated consistently, fitted everything virtually and delivered to my door perfectly. Would 100% recommend!

The gentleman who welcomed me in to the store and served me was brilliant. Despite concurrently dealing with a customer who was a bit of a pest, I was looked after very well and made feel like I was the most important person he was going to deal with all day. Great expreience.

I was on a bike ride and got a flat tire. Google Maps sent me here, 2.8 km from down near Williamstown Beach. The tube was replaced in short order. Great service at a great price. Looks like a good selection of bikes and other service customers looked pleased. Recommended.

Had a great experience with Tom the mechanic a few days ago. A recent accident resulted in a damaged rear derailleur. Although busy, Tom had a quick look for me and said he could replace it while I waited. Always nice to deal with and accommodating. Excellent work. …

My bicycle had a flat tyre and as Trek Bicycle, Williamstown was close to home, popped in to enquire about getting the puncture repaired. Received same day service from a team of professional, friendly staff at a great price. Very happy customer. Thanks. I'll be back!

Daniel and Darren continue to provide excellent service - BB replacement for my old S-Works was carried out with attention to detail; Daniel thoroughly researched availability of compatible ceramic BBs before commencement of the service. Thank you Daniel and Darren.

Unfortunately, due to your enforcement of vaccine discrimination for entry to your premises, only a 1 star can be given. Please do contact your local MP so that these draconian rules can be reversed. Happy to upgrade your rating once this atrocity has been ended.

Love this store! Mel and Tom have been amazing in ordering and getting me set up and happy on my new Cannondale track bike. Great customer service and a very comfortable and down to earth environment, which is sadly lacking in so many other bike shops. A++!

David at Williamstown Galleria is very knowledgable and was able to advise me about the right type of bike which suits my purposes. I was given good congenial service and I would not hesitate in recommending Cycles Galleria for all bicycling needs.

been down to the shop a couple times for difficult times with my bike and they’re always happy and enthusiastic people. great customer service and great quality stock. bit of difficulties with the system every now and then but overall very well

Hi Reuben and the Team at Trek in Williamstown. Thanks for your efforts with my recent bike service - was a tricky job and you kept me really well informed and made it very reasonable for the amount of effort you had to go to. Thanks again.

Absolutely incredible shop, excellent top tier service from the moment you walk in the door. Not only are the products fantastic, but the staff goes above and beyond to make sure you are taken care of either it is picking out a new bike or

Friendly, down to earth staff. Talked honestly about my options and worked hard to find the best bike for my budget, looking at every option to maximise what I could get. Really prompt on communications and answering follow up questions

Had a problem with a rear brake part at the start of a long weekend. No mechanic on site but one of the shop assistants went out of his way to find something to fit and get me rolling again. Could have just as easily told me tough luck.

Brilliant over the phone costumer service to a desperate mother of mountain bikers in Tassie! We have no stock down here!!! Bike bought and sold and shipping options discussed in less then 20 mins... kid literally jumping for joy!

Super helpful staff. Went out of their way to make sure that my bike was ready when I needed it after my schedule changed and I had to come in earlier than expected. Always friendly and knowledgable about the parts that I need.

Purchased 2021 x-caliber 8 sale went smoothly, have had a couple of questions following sale about bike and guys have provided fantastic after sales service thus far. Very professional and knowledgeable team at williamstown.

The customer service these guys provide is extremely professional, kind and deliberate. This is my go to place each time I need an upgrade for my son and or maintenance. They are so helpful and considerate. Thankyou!!

Awesome bunch of guys at Trek Williamstown. Dealt with the whole team and they are all super helpful, friendly, highly professional, and clearly enjoy what they do. Highly recommended. Forever my go to bike mechanics.

Excellent and very helpful staff at the Williamstown center. Darren helped me this time with all my queries. Definitely recommend this shop for any one looking to buy a good bike with an amazing support and service.

One of the better bike shops i have been in. Helpful staff, even when they didn't have stock, or couldn't get they were helpful in writing down what i needed. Will defiantly be back. Thanks for the 100% service.

Great shop, helping me with the purchase of 2 bikes and the servicing too. Love saying hi after the Saturday shop ride, there is always something new to look at. Great bunch of individuals working in the store.

Great customer service. We had an issue with our Bontrager light not working after a few months, customer service was quick to respond, helpful and fixed the issue promptly. Would 100% buy from them again.

Very poor customer service on 3 seperate occasions - including once where they disputed price i'd been quoted just days earlier. As another reviewer says - definitely room for another bike shop in Willy.

Super helpful and friendly team. I urgently needed the tyres pumped up on a bike I was using for a video-shoot (not one they sell in the shop). The guys dropped everything and sorted me out in no-time.

Walked in with bike to make a booking for service. Told very rudely by mechanic who at that time was doing nothing and not working on any bikes that there was no avalibility today. Which is fair.

Came in with a busted bike and the guys helped promptly and professionally. I’m not a bike expert, so I like the help with accessories and maintenance. Thank you, new shop is more spacious too.

Super nice staff. They got sorted with a replacement front light after mine was stolen. They have a good range of accessories and some impressive Trek bikes. Will definitely shop here again.

Overall, the team at Cycles Galleria are helpful and service is good. Every now and then there's an issue with mechanics not paying close enough attention, but they're quick to rectify.

Bought a bicycle pump as I chanced upon this shop being served as you can tell they’re genuine and not doing it out of profit but serves the benefit of consumers and cycling community

Great shop - Darren was super helpful and as a newbie, didn't try to upsell me the most expensive helmet etc. Gained massive trust from me today. Will return for more stuff!

New to cycling and found the storeperson very helpful in assisting with my questions, I think his name was Darren. Nice to have helpfl and friendly people in my local store.

Darren was extremely helpful & gave honest clear information about products which I was interested in. Most likely why my friend recommended me Cycles Galleria for purchases

We've had nothing but wonderful experiences dealing with the team at Cycles Galleria Williamstown. Very helpful, very patient and very knowledgeable. Highly recommended!

Really happy with our new bike. The team were friendly and super easy to deal with. Our bike needed to be ordered in and it arrived well before the due date. Thanks!

Quick turnaround and staff was super friendly! Darren did an excellent job taking me through the details of the bike as well as getting the bike built on time.

Got the bike from Marketplace and took it for a 1st level service . they found minor issues with the brake, sorted it all up and now its better than ever!

This place is the perfect example of why it’s still worth actually going into a shop instead of just buying online. Super helpful; great deals! Thank you.

Picked up my new bike today and was very happy with the service! Every person I spoke to over the phone was more than helpful. Would definitely recommend!

Best customer service i have ever experienced, dealt with Darren and Bradley who were fantastic i highly recommend this bike shop. Thanks Guys

I just got my Trek bike serviced by Luke. He has done an amazing job and my bike rides even better than it was new !. Thank you so much.

Service has always been pretty good, but big props today to Daniel for replacing my week-old slashed tyre, no questions asked.

The guys at this bike shop are consistently helpful, friendly, knowledgeable. Good old fashioned service. Highly recommended.

Thanks to your team for some excellent mechanical advice - missing part found at home and refitted. Great service as always.

Gr8 experience at Trek. Very helpful, knowledgeable and sincere. Felt like they were there for my benefit only. +++

Darren and his staff are so good at what they do. I purchased a new madone and they really looked after me.

The service I received was great, my bike was tuned perfectly! What a good bunch of guys there. Thank you

Very professional, easy to talk to, very quick turnaround, my bike is like new again after my service.

Excellent friendly service. Great to have a Trek cycle centre over this way for all my cycling needs.

Brilliant knowledgeable staff. Excellent quality and fair prices at entry level and high end.

I get my bikes serviced here using my ProCare and the service is fantastic. Friendly bunch.

Thank you Trek Williamstown for providing friendly advice and service whenever we need it!

Staff are super helpful and kept me in constant communication when my bike was in service.

Thank you Darren, John and the team for always being so helpful and lovely to deal with.

I received great service when buying my new bike. Nothing was too much trouble for them.

Brilliant Team, very helpful and take their time in the customer experience

Very helpful bunch. Honest and professional. Darren was great to deal with.

Top class service from nice chaps that love biking always helpfull .cheers

Highly recommend Williamstown Trek store. Great service and knowledge.

Fantastic service. A real pleasure to deal with the staff at Trek.

great shop and amazing customer service. I will return for sure!

Extremely friendly and helpful service - thank you guys!

Friendly and knowledgeable staff, good value for money.

Polite, and friendly service, very willing to help.

Very very nice staff extremely helpful

Staff were so helpful & knowledgeable

Very helpful and really nice people!

Great service. Amazing pr