Went there to pick up an item for a Click & Collect. However, as I could not find the email informing me that it was supposed to be picked up in Melbourne Central, I mistakenly went to the Emporium Store. The guy there refused to help me even though I had an email of the receipt itself. I spent a few minutes there with my elderly mother-in-law and three tired kids, desperately trying to find the email on my phone. Eventually, I found it and he happily pointed out my mistake. Just wondering how hard it would have been to have helped me with the receipt from the start. Needless to say, never shopping here again and will only patronise the Melbourne Central store where the assistant there was kind AND helpful.

I had the best service at this Witchery branch out of all womenswear shops I’ve ever been to. I couldn’t get her name but the staff in khaki sleeveless knitted top was remarkably attentive. She helped me find my size patiently although there wasn’t much luck as of it being a sale item. Also kindly explained how to order from an interstate branch for an item that was completely out of stock in Victoria and online. Thank you for your professionalism. I’d always happily revisit Emporium branch if I need to shop at Witchery again in future.

I must thank Isabella who was outstanding yesterday in helping me find an outfit for an up coming event. Her professionalism and gentle approach was very much appreciated by me as shopping is not my forte and you made my shopping experience so much better. Thank you Isabella and I love my new outfit.

There were about 5 team members in the store when I walked in on 14/3 at around 3.45 pm. Not one of them said hello to me or even gave me a smile! Was hoping to buy a few things to update my work wardrobe but decided to take my business elsewhere after this experience.

Witchery is always close to my heart coz it gives me good rewards from time to time. Love visiting this store as they keep all sale items together so that we can scan items well without much wasting time.

rude, pushy staff, buy buy buy. the old lady with a blonde bob is so rude. she over charged wife. she also told my wife, if my wife " if loss a couple kgs might be easier to find you an outfit "

Always a delightful experience to go to this particular branch, as every customer service professional is very helpful, especially Emma :) One of the best Witchery stores in Victoria :)

Fantastic customer service over the phone .Bridget was very helpful and went above and beyond to help me with my enquiry .Thank you.

Great assistance to exchange an item for my wife. Sophie went out of her way to ensure all went well :)

Fabulous staff and clothes. Value for money when buying sale items …

Price is fair. Good place for casual clothes. Staffs are friendly.

Amazing customer service.

good place for shopping.

Good experience

Not bad service

It's good