Thanks to the wonderful staff and management for assiting us with disabilty access when the lift wasnt working (9th May). There empathy and kindness went above and beyond. Thanks Jam Factory Gold Class staff. Makes what can be a challenging outing so much easier and leaves us wanting to return

We have two tickets for gold class but are unable to use them at our local cinema Knox as the do not cater to the deaf community. Were told to drive to plenty valley. All the offered us was basic tickets at the same cost as out gold class without the experience of gold class.

Had to go and get change for them cause they couldn't take a fifty. Waiters constantly stopping at the people in front of me with light up EFTPOS machine and blocking parts of the screen. Happened about ten times. Needs to be designed much better and staff need to be prepared

Not picking here but you can't adjust the leg rest and the head rest on the chairs independent of each other. Also, a little bit peeved that I had to pay a booking fee even though I had purchased vouchers through RACV which kind of defeated

Best Gold Class cinemas in Melbourne in my opinion. Always my first choice when I’m seeing a blockbuster movie. Roc’s bar which is directly across is a lovely addition and the drinks you order there you can bring into the cinema. Staff here

As at 08/10/23 I have reduced this rating from 4 stars to 2 stars. We have had 2 sessions lately here, the first of which we ordered and paid for 2 popcorns and received 1 after being forgotten to bring into the movie for the start of the

The Gold Class cinema was nice and the seats were actually comfortable. The waiting area for the Gold Class is classy. The only thing I didn't like was that we asked for our food to be served at the start of the movie but they didn't come

"A Simple Favor" - JAM Factory Gold Class movie was OK, Service speedy, but oh my god the food, why waste your money. COLD Proscuitto Pizza and soggy luke warm Sweet Potato Fries. They couldnt get it right, even the second time, I had to

Best gold class experience! After a few sub part experiences at other gold class cinemas, this place has reinstilled my trust in Village Cinemas. We received such top notch service from a very courteous and friendly young asian guy last

Extremely disappointing experience after going to watch The Batman We waited over an hour for food that was brought out Stone cold then waited further 30 minutes for our drinks to arrive only after reminding the wait staff . staff seem

Not to take anything away from the other classes in the cinema - but Gold Class at Village Jam Factory is a little special. We usually come here for movies that we're looking forward to. Or just to have a little quality time. From the

Can't fault the service. Staff kept pretty busy coming in and out. Thumbs up to them.But the food is just shocking. Obviously theatre prices, which is what you expect. But you would expect some sort of quality for a luxury experience.

Took my teenage kids to their first gold class experience. They really did enjoy it and loved the comfy recliners as well as it not being too crowded. I felt like a server for the most part as I had to keep getting up to deliver

My first impression was "Wow!". It was an amazing experience on my initial restaurant/licenced bar visit. It is very rare that I ever visit such an establishment and choose to feel comfortable spending money on a variety of

Welcoming staff, comfortable chairs however the “gold class experience” let down by the ‘junk’ food menu which has not changed for years. Won’t be ordering meals ever again which is overpriced for pizzas and lamb buns etc.

Went to gold class and had a great experience. Friendly staff and prompt service. Got the russian bear loaded shake, really delicious! Highly recommend the cheesecake on the dessert menu too. Thank you!!

Stunning cinema with beautiful plush seats. So nice to have food and drink brought to you but avoid the burgers which were quite disgusting with processed unrecognisable cat food meat

An overpriced cinema experience. Essentially you pay a pretty hefty price for a glorified recliner seat. Not even a complimentary drink is included in the ticket. No value for money.

Fantastic service here. As a very frequent movie goer I have found the service at Village, regardless of the venue, to be wonderful. I certainly can't say the same for Hoyts

Would like to say thank you to Jamie the manager at Gold Class fountain gate for her amazing help with sorting out our tickets and vouchers after our human error. …

You'd think that they would know that you don't want all the food and dessert to come out at once and try fit 6 thing on a little table. Disappointed to say the least.

Great service, especially inside the movie theatre, lovely staff. Audio and visual quality was pretty good but the atmosphere was very lacking in the waiting area.

We arrived to find the escalator was not working , sign said contact a team member ! Problem! you needed to walk up the stairs to find a team member to get

Comfortable way to watch a movie. Food was average and too much brought to us at the same time. Drinks we ordered didn't come till the movie was finished.

Tired, dirty seat and $27 dollars for some cold nachos. We used to go to the Jam Factory GC quite regularly pre-covid. first time back

Really good. Nice atmosphere, quality seating and efficient staff. Shame the food is below par and darned expensive for what you get.

Yup. Gold class to the nines. Worth every buck. Very classy. Food was ok. Servive was great. Definitely a nice experience.

Love Jam Factory Gold class. Great service, staff and waiting area. The cinemas are super comfy and never crowded.

Good service and comfortable but the food is not great. Every time I get a hot dog, they are stale.

Rude staff, served dinks on dirty glassware