The aircon was off in the packed cinema. I had to go ask someone whether it was on or off. A gentleman at the popcorn counter got someone to switch it on eventually. We went back a week later to watch another movie. We arrived earlier than the movie time so that we could purchase our snacks and drinks. With only 1 person at the counter downstairs and 1 person at the counter upstairs, everyone waited in long queues just to be served. Downstairs, someone had a problem with their vouchers, so this held up the queue. We ended up missing the first 25 minutes of our movie! Totally unacceptable when we pay full price, but don't get to watch the whole movie! On top of that, the popcorn was oversalted and inedible. What a waste of money, as we all know that it isn't cheap either.

My company Torre Parts and Components together with the MD Kevin Roger's treated 64 kids from St. Mary's Children's home from Rosettenvile to a movie the week before schools reopened for the year.... The staff were insanely incredible. Although it took a couple of hours to sort out cards and seats and money it was worth every minute. Num Metro take a bow.... Your service was unbelievable. To all the staff involved in assisting me I thank you from the bottom of my heart. You touched many lives last week Monday. From the booking staff to the back office staff to the serving staff to the cleaning staff... We thank you and we will certainly be back.

I don't know man the service was fine and stuff but it was a bit crowded going in and it might be because the theater was post Covid but it felt quite rundown, in the theater I watched my film I couldn't even see the row I was in because the numbers were faded. On an unrelated note, I feel that people have stopped knowing how to act in a theater like they would shout and make noise /have whole conversations during the film, this might be because of covid as well, it's fun to enjoy the movie together but then I also ask that we can all have some sense. Would definitely go back though that pricing is competitive af

Absolutely thé worst service at Nu Metro The Glen today. 2 people behind the counter with the manager watching at a distance how it took them 25 minutes to serve 1 group of 4 people. And then we still had another 3 groups ahead of us. Only after we started to ask about other options for service an attempt was made to better organise the que which was no help because people arriving 30minutes after us, were given priority service. The manager finally got behind the counter to help. Fortunately the movie was good even though we missed the first 15mins. Will definitely reconsider the cinema choice next time.

I watched James Bond No Time To Die in the VIP cinema. Some seats are blocked off for the Covid-19 pandemic. There's beer and popcorn. This was my second time here, last time in 2019 for Sleep. I was the only person in the movie house. During the course of this excellent 007 picture, some siren went off four times during the screening - it wasn't fire, I went outside and checked each time. Also, I needed to close the sound proof door so I wouldn't hear the neighbouring movie. Dunno if that's the downside of going to the cinema during the pandemic, but these are easy own goals.

The staff here have absolutely no manners whatsoever! Our movie was due to start at 17:30 and we walked in at 17:15 and the lights in the cinema were off so I went to the staff to ask what was happening only to be told to not be silly the movie hasn't started yet and to take a seat in the waiting area (this was in Scene VIP) at 17:45 the cleaning staff went in only to come out and ask why the lights were off... Yes the very same question I had asked 30 minutes before. Anyways the staff is very rude and really not willing to help.

9 months ago went to the movies seats were worn. This time seats were fixed. Good Job. However going to the movies these days you better be ready for a hefty bill. Tickets were R105 plus R15 for each 3d pair of glasses a basic medium size drink popcorn and smarties was R150 each. It was great one last time. Now we cannot afford this anymore. Oh yes i forgot we were only like 15 people in the cinema clearly were not the only ones thinking its to expensive to go

Glad we have a Nu Metro cinema in the area. Although expensive, enjoy the VIP option. Make use of the Nu Metro card, a bonus reward card option.They can consider bringing the price of local wines down. Food is always good. SA board not always available as they don't have biltong? Not great as there is a biltong shop in The Glen or Pick n Pay sells biltong. Service is good. Suggest movie options to change more often, as some movies run for weeks.

I've just had the worst movie experience ever, first I bought tickets at the self service counter and the card declined 3 times but after 10 minutes it showed that the money was deducted 3 xR510 transactions were deducted, I waited 30 minutes to get a combo and missed the movie and then I had to go to the manager to explain what happened with the bank deductions and I missed another 20 minutes and I didn't receive any refund. The

Actually deserved less stars if it wasn't for a staff member that was very friendly and helpful, described movies for us to make the decision on what to watch easy... she saved the day I think her name was Bernice possibly. What was bad was there was no staff anywhere to be seen, seemed like it was closed. Luckily we found a cleaner walking upstairs and he said it was infact open. Make sure you bank with absa to get the discount.

Trying to get popcorn here is a nightmare,you might as well wait in the queue till the movie you came to watch ends,they have long queues which are not well managed and the service is extremely slow,I always come here and the service never improves, even when you try go and order at the VIP lounge with the hope that the service there would be faster but it's even slower there

It's a great place and the service is usually great, however I honestly don't go here much like I used to. Probably once in a year if I'm being honest. The prices are seriously too much, it's really not worth it. I don't see the point in spending around R100 per person for a movie ticket alone, plus then still pay for popcorn/snacks. I'd rather download or stream movies online...

Service is very poor here, buying snacks took too long and with only one person in front of me. Watched uncharted in Vip and decided to come out to buy more snacks during the movie and nobody was attending the snack bar. I had to come all the way down stars and look for someone to attend to me, I missed a chunk of the movie. What good is VIP if nobody is there to attend to you.

DO NOT BUY ONLINE. They took my money twice. Told me it would take up to 7 days to refund the 2nd payment. I will not have an issue to get my tickets when I get there i need to show the email. My daughter got there 30 min earlier but it took them all of 30 minutes with lots of frustrating phone calls from me to just get her tickets we paid for... twice. WORST Experience ever.

I forgot my phone in one of the cinemas at The Glen, only to find out when I got home... I phoned The Glen's Cinema Management Office and they answered after just ONE phone call. They had my phone at the management office! Thank God! Thank you to Phakama and the very honest cleaner who gave my phone in at the Cinema's lost and found. Thank you so much!

My experience was honestly horrible this time around. We booked VIP to watch the black Adam and the sound was horrible. We had to hang in there because we really wanted to watch the movie. We are not happy at all with how unprofessional you guys were about the whole situation. We wanted to even ask for help but your employees no where to be found.

What an amazing experience. I haven't watched a movie in the cinema in ages and today I took my boyfriend and brother to watch Avatar 2. The whole process was simple and the staff were AMAZING. They were so friendly and helpful - they even brought me my hot chocolate into the cinema so that I don't miss anything. Truly a lovely experience!

Not quite the premium experience they advertise especially when you struggle with the seat that is supposed to recline and etc, Ster kinekor cine prestige is a way better experience with staff that check it's customers and you can get served during the movie, nu Metro didn't get the idea that the people were interested in any of that

We were there on Saturday 18.02.2023, for the 15:15 pm show of Pathaan. Being an action packed movie, there were a lot of sound effects. However the volume was unbearably loud. It definitely spoiled the movie for us as we had to close our ears at some scenes. Can management please look into lowering the volume a bit??

The tellers by the snacks. Look like they don't wanna work. You'll stand for a very long time just to get a stupid drink and pop corn.. funny thing is. The time doesn't matter, they are always consistent. Day and night.... Was watching equalizer in cinema 5. The carpet stinks... I was sneezing the entire movie

Chicken was dry and as a foodie you could tell it had been getting reheated several times. Was annoyed that I was next in the queue for popcorn and there was no one after me yet the lady couldn't just give me my popcorn and then close her till like really, if there was a queue fine but I was the only one

Popcorn cold and stale...what ever happened to fresh hot popcorn like in the old days. But other than that a nice experience. Clean cinema with good sound and comfortable seating. Personally I think the cost to watch movies and eat or drink something is very expensive, but that's just my experience

Bad service was there on 27 December 2022, there were offline self service was not working. Had to buy the tickets by the snack section. The queue was long there was only 2 staff members assisting with the ticket and snack purchases and there were sharing 1 speed point. Queued for 45 minutes …

I’ve been coming to this Nu Metro for years because it’s the closest one to me. The theatre is not that great, but the staff are amazing. You can usually hear the sound from the theatre next door if you sit too close to the door. During this week I purchased some popcorn and it was stale.

Hare KRISHNA Awesome movie by Sharukh Khan once again Absolutely loved it Thank you so much for the great hospitality Numetro the Glen Take care and Lord Sri KRISHNA bless yol and don't forget to keep being awesome Jay Sri Radhe KRISHNA Haribol ☪️✝️️ …

I went to watch the 16h45 show on Saturdaythe 11th of February, when I got there they had only one person working behind the popcorn counter and one person working behind the popcorn counter upstairs, due to this, we missed the beginning of the movie as it took very long to get snacks.

Went to the movies on Monday after I pay for 2 tickets for a 3D movie I buy popcorn and they tell me I can only have 2 sachets of seasoning for my popcorn, literally after paying R175 and R250 for movie tickets which is ridiculous and then the seats in the movies are torn and broken!

Everything was okay until the screen went blank then lights on during the heat of the movie. But i guess the technical team attended that real quick and we were told to wait for 5 minutes max. Other than that, all was perfect . I'll still go again at nu metro cinemas. ♥ ♥ ♥ …

VIP experience was disappointing. Seats were very comfortable but there was no service at all. The staff were extremely noisy during the movie and were yelling and laughing outside in the foyer, even after one of the other patrons asked them to quieten down. Won't be going back.

The staff is very friendly, helpful & professional. Cine 9 was comfortable with a clear screen. The only thing that we didn't like is the movie sound and I also I could hear another sound coming from a different cine - not sure if it was from the 4D cine but it was disturbing.

Brilliant service. In a fully booked theater I had someone sitting in our seats and was told to just sit somewhere else... had one of the gentleman who works there to assist and it was settled peacefully. Always enjoy watching movies here and the pop corn is always delicious

Fairly decent cinema experience A lot of broken chairs in the cinema though Load shedding happened and the whole cinema went down, is this not something they would have planned for? Lost around 15 minutes of the movie Not an amazing experience but also not the worst

The place is lacking in professional maintenance. There's broken chairs everywhere, there was also a loss of visuals for about 20 minutes. It took them 10minutes before they could address us as paying customers. I won't be going there for movies again

Cool experience only problem was that the seating wasn't to comfortable and the seats height infront of us was abit too high to see over and seating abit dirty aswell but had my sanitizer to spray but still..... and the cup holders was dirty too.....

Was treated so badly after my coupon bounced based on a technical error. I spoke to management there and the lady in charge refused to at least to reach a compromise. Instead I was sent him with all my guests that I invited. Worsted experience ever

The cinema is located in the newly-revamped section of the mall. Neat and tidy. Friendly staff. Next to the cinema is the gaming place for children. New, big, neat and looks even better than some casinos and has various play machines for all ages.

Wanted to go to the movies to relax however the seats weren't really comfortable and not looked after. Was a bit disappointed after i had high hopes for a relaxing time. The movie was excellent though and the popcorn is definitely a must …

This movie theatre needs an upgrade. The screens are very small and soundproofing poor...we could hear the movie next door during quite moments in our movie. We had to wait very long to get refreshments even though there was hardly anyone there

The experience wasn't the best, I had good service and the layout is ok, BUT! Popcorn was stale and it's too expensive for that nonsense, the seats were more comfortable than say carnival cities stirkinikor however they are very worn down.

The seats and arm rests are old and peeling which scratches your legs and arms. Most uncomfortable. The machine coke was flat. Popcorn wasnt very fresh either. Not impressed with my experience there at all. ☹ only good things was the movie.

Great experience, less ques with the self service terminals. Snack selection needs work (same options for Years now) and existing items are overpriced (popcorn and drinks in particular) but otherwise no real complaints. VIP is a great new

Best place to watch the best movies on blockbuster. The Cineplex is fairly large. The staff are friendly but need to pay extra care to customer care. For example the issue of language has improved but it still present, just because a

Didn't even watch the movie we were looking forward to seeing. On half price Wednesday it would have cost R350 for 2 of us. Out of reach for pensioners. Will need to wait for movie to come out on DVD or not be screened in VIP cinema

Went to go see Barbie, bought tickets online and used self checkout for snacks, would suggest they have a line for self checkout as no need to wait for the order just a line where they put the bundles together when you get there

Great setting. Friendly staff and self service terminals work flawlessly. Quick service at the snack station. Cinemas are clean and well maintained. Great sound and clear picture. Great visit. Well done Nu Metro The Glen team.

Clean and modern looking. Nice introduction to the normality of looking at movies on the big screen again. Tip: don't queue downstairs for refreshments get them upstairs on the way to your movie. No queues and great service.

Updating this review after 6 months. Got the same amazing customer service that I got on my previous visit. They do struggle with network during Loadshedding so have some cash on hand for snacks. Overall a great experience.

Appart from the shocking prices including the R5.00 for the cardboard container to carry the cooldrinks and popcorn the VIP seats are broken we could hear the movie playing next door to us aswell... will not be going back.

Staff was friendly, but you guys seriously need to reupholster your seat in the normal theater , it put me off my popcorn, other Cinema houses would never allow this. Don't you have a standard to uphold in your theaters.

Had the worst experience at the Vip movie. Staff service and food was disgusting. Will never come again after spending R 900 for 2 people, and they still insist to charge me R 2 for a butter salt sachet. What a joke :-)

It's ok, but takes very long to come back on when loadshedding kicks in, that's quite a long time to keep people in the dark, could allow for easy crime in the dark. It's nice though that they move the movie back a bit

It was a ladies night Thursday. Amazing experience. There was food and drinks served. Edgars cosmetics with products to try. Mac cosmetics, estee Lauder and some fragrances treated us well. Lovef the whole experience

It's huge. It's neat. It creates this fun atmosphere. I love it! The route toward it is under construction but the actual cinema area is really nice. Clean seats, clear screen. I'll be joining them again, no doubt.

I was so surprised that numetro is as good as ster-kinekor when it comes to the theatre sitting area environmental and the sound quality the only downside is that their pricing is not as flexible as ster kinekor.

It was good! The cash payment system is not as easy as the card payment system but yeah! The cinema is clean, the service is adequate and the snacks are just fine! Prices are not hefty but are not the cheapest!

Self service system is very slow and takes really long to process and even kicked me out, I had to start all over to buy tickets. We didn't have wait too long to get our snacks and drinks, staff were friendly.

I miss the days when Bollywood movies used to be played at this cinema please bring back Bollywood movies back onto the screens as this used to be my favorite cinema when yous used to show Bollywood movies

Thank you for the guy who was standing by the door to give us a warm welcome. Such is rare thus days. Pity I didn't catch your name. However the experience you gave me is truly appreciated, thank you ☺

The experience was amazing, but I just have a tiny little issue with the Snacks section, there’s too much chaos, it needs to be controlled. Those people need to be faster and give more energy. …

Very disappointing experience. Tried to call but you get through a call Centre And have to put your complaint in writing which I now have but wondering if anyone will respond …

Poor service, self service kiosks do not work. The generator takes 20 -30 minutes to kick in during load shedding, systems are always off. Please try another service provider.

Slightly overpriced, the employees assigned to help book tickets are very helpful, while those who work behind the snack counter are impatient and sometimes rude.

Came to watch the woman king. Due to loadshedding, twice, we lost a large chunk of the movie. No rewinds. Just not on. This is more frustrating than anything else

It's school holidays. The cinema is more busy than usual. How is it that only one till is open for snacks? We had to wait a very long time....unnecessary guys!!!

Every time I come the experience just worsens from very slow unhelpful, unfriendly staff to dirty cinemas that smell of weed and lights left on during the movies

The cinema still has the vibe of going to the movies A friend lost a found his phone and they found it and kept it for him to collect . Thank you to the staff

Excellent family time. Price of ticket popcorn and drink. Tickets half price if you bank with Nedbank and Absa.... Very good family time. I recommend.

They need to really manage there lines at the popcorn before each movie, got to the movie late bcz odd the popcorn line and I got there early …

If I could give zero i would, imagine a movie place not having popcorn and making me late for my movie that I PAID FOR !!!!! ABSOLUTELY PATHETIC.

I cannot understand , especially the youngsters , totally inconsiderate , talking through the entire movie and loud. No use complaining !!!!

The self service machine for don't wrk at all ..error unable to process go to next machine..absolutely terrible waiting in line for 1 hour

Staff friendly, new seats are nice and comfy, even in the normal cinema! A bit pricey still but the experience is definitely worth it

Yes, they got a nice sound there and the move actually starts at the exact time as scheduled and all but that butter salt is the ish.

A good place to have watched Gran Turismo - great story and the Screen 6 theatre does justice to the sound and exhilarating action.

That's where we buy popcorns and slush if we don't do movies , My little girl loves their slush!! Friendly staff anytime of the day

Get your staff in order the guy standing out front doing promos needs his teeth kicked in. Will not be supporting them again.

A great spot to watch movies. Superb staff and canteen. Highly recommend. Also have online what's showing. Thank you.

Service was terrible, too half an hour to get tickets. Popcorn was also stale, like from 2 days ago. Did not enjoy it

The deals on the snacks were good just work on your chairs please. I felt like I was sitting on a wooden plank.

Received amazing service from Darren from numetro. The service industry definitely needs more people like him.

Great experience. It's a nice movie theater. Go later on in the day, it's less traffic and the vibes are nicer

My daughter phone was stolen from ladies bathroom Asked staff to check cameras No cameras Really disappointed

Well done Nu Metro. You won me over. Great experience and good service. Keep it up and keep it clean.

Great cinema, that still also has the option of normal movies, in stead of only the VIP experience.

Very clean. Staff are helpful. The screen went off halfway during the movie. Came back within 5min.

Well improved facilities at Nu metro the glen. Cinema rooms always clean and well maintained …

Service was great staff very friendly. Cinemas clean and the show was great. Will go back anytime

Not enough staff at refreshments, only a few counters open so time was wasted waiting in lines

Very classy and pricey but regarding the astounding service it's absolutely worth it …

The employees is awesome.. They all friendly.. I loved the popcorn fresh and warm …

Fun was had in the game centre with the boyz, cant complain all the machine were working

I watch John Wick and he never disappoints. Everything was perfect Thanks …

We always have so much fun. The place is well looked after.Reasonable prices as well

Snacks staff were rude, refused to sell us snacks until the time of our movie.

When last did you go to the movies? It was really good. Expensive but good.

It was just fine not too busy but the stuff not too friendly n assisting

This has always been my go to place to watch moives. I love it to bits.

Very outdated and some staff members are rude unprovoked.

Always enjoy the day at the movies in Nu metro. …

It's very good, however poor service during peak time.