Our experience is usually pleasant...unfortunately one of Canada Post employees Marc was not only demeaning and rude but provided us with zero will to look into the issue. Marc felt entitled enough to suggesting we try and remember "basic grade 12 math". Not only that but spoke of us rudely telling his co workers that we "want this service and nothing more and nothing less" as if it was an issue that we wanted to use a specific service hat we've used multiple times. Smuggly said "have a wonderful day" as we were leaving. This type of customer service is not only abhorant but really goes to show the level of authority and disrespect that employees believe they have over customers. Someone who is not only rude but also lacks the availability to understand customer service should not be working and or be in the care of any package you hope to deliver. We've gone ahead and reached out to head offices due to the extreme level of incompetence and disrespect and we no longer feel comfortable leaving our packages within their care. If I'm asking a question about a policy, I do not need 'basic math' explained to me. If I can go and google that question on my phone outside, figure it out on my own, come back, and try to clarify the misunderstanding, making it clear that i dont want an issue, but that I found the tone to rude and condescending, and the only response is 'you're doing a bang up job'. I don't understand how any customer service training would ever instruct to speak to customers like this.

It's says they're open but there's never anyone there. Rang bell 3x and took 10+ mins for someone to come. I jokingly told the lady I wasn't sure if they were open. She angrily replied "well there wouldn't be a bell if we were close!" My ignorance for not understanding the bell protocol; however, the bell did me no help retrieving my package, did it?

Very helpful staff. Was pleased and no lines! Like other locations