This library does many things well.. It begins with a fantastic interior layout and a modern/urban/southern exterior design... The interior presents a solid organization of books and media. Theyve created an entire section of the library dedicated to local employment information and job search activity. There is a cafe-style reading lounge that allows patrons to enjoy a light snack or drink. The museum-style portion of the top floor celebrates both Charlotte and North Carolina's strong regional history.. The vast majority of the staff are professional and attentive to each visitor's needs.. But.... The common area cleanliness and overall accessibility needs a little work.. While any Public Library should NEVER exclude members of the community, - there is a need to maintain a positive sanitary environment .. Similar to a major medical center, a large public library should consider whether the environment contributes to spread of illness and disease.. A whole lot of people walk in and out of this place on a daily basis.. All at varying degrees of health and wellness.. So how do they make it better? For starters, all horizontal surfaces should be cleaned with a medical grade high level disinfectan - Not just store bought lysol.. High use devices such as keyboards, computer mouse, and patron seating should be wiped down with a hospital grade high level disinfectant at least twice per shift.. Hand cleaning/sanitizer stations should be placed in high use areas (elevators, computer areas etc) Restrooms should be cleaned thoroughly throughout each shift. Thet should use medical grade disinfectants with special attention to all high use areas.. Restrooms should be deep cleaned at the end of each shift and as emergencies arise.. Accepted air fresheners should be used along with cleaning accountability rosters and posted handwash literature to promote a healthy environment.. Last but not least - periodic feedback and surveys should be taken to generate ideas and help assess the current sanitary conditions.. Overall, this is a great facility with great staff.. ALL PATRONS should have an expectation of cleanliness when visiting this wonderful library.

I love this library. It's Centrally located. Yes there is a lot homeless people that hang here. Some can be a little rowdy but nothing to talk about. They do eat in there which they shouldn't do. However, overall it is an Amazing and beautiful library. They have a great job search location on the first floor. When I first came here I spent many hours in there looking for work using their computer. I found one of my two jobs using their resources. Is it perfect. No where is. I'm from New York City and the homeless are more respectful and we'll behaved in the librarys there. Come and check out the place. It's clean and awesome.

It's sad that so many are here judging the homeless. Darn shame and you really should feel sick to yourself. You don't have to brave the elements nor do you have to search and pick for your food. Some of those homeless persons are veterans who have no homes possibly due to mental ailments they have suffered on the behalf of others to speak so freely and condescendingly of them. You have tons of brilliantly dressed people who pass them by, restaurants who toss good food out daily, and celebrities who live right there doing nothing at all. Do something to help or go to where there are none. They are people too.

This is just a meeting spot for all the homeless. I'm going to sound insensitive, but I need to say this. It's unfair to arrive to this library on Sunday, when all other libraries are closed, to do school work and everyone is hogging all of the power outlets. I've seen people using three outlets to charge their devices. Some of us come to the library to be productive, not be on Facebook the entire time. The bathrooms are DEPLORABLE!!! FILTHY!! The stalls offer no privacy so you inadvertently see whoever is in the stall "doing their business". This library obviously needs designated areas for laptop use only.

I love the library and I LOVE books! Since I work downtown, I usually place my books on hold here. The Ideabox is so cool, I highly recommend that people use that space. I am sad that it will be closed for a while for renovations and hope that the library is back in operation soon. Also, to those commenting about the homeless I am glad that they have the library as a space. Why not have the homeless uptown and around resources. They do not bother me at all and I would much rather them be around a center for knowledge.

The relocation of the research computers to a quieter area in the library would be greatly appreciated. The library is beautiful, spacious, and a quiet place most of the time. The staff and law enforcement officers are professional and courteous. However, I would not bring children to this library under any circumstances. The patrons' excessive use of profanity is unacceptable. The disruption occurs when patrons argue with one another or the law enforcement officers addressing or correcting inappropriate behavior.

Space is amazing after the renovation. It’s downtown and walking distance to so many great restaurants, many offices, etc. There are 2-3 huge floors of books, a large section of tables and computers for working, and an upper floor of historical artifacts detailing the history of Charlotte and Mecklenburg County. Top class library, so if not for reading or for working in a quiet space, head upstairs to the museum-like section!

People are going to use theur media devices in a library. Why else would the library have newspapers, magazines, DVD, COMPUTERS? As far as the noise level, well I guess people are going to forget where they are from time to time, but in my experience the noise is almost non-existance. Pull this place is huge, I love this place!!!

I think this is a great place. They have so many branches, every book you could want to read. The music section is pretty impressive. Artists that I wouldn’t think they would carry from jazz to all types of new age. But, if your looking for a place to get away from the noise , then one of the library’s are perfect .

Basically i hangout for homeless i felt really unsettling i came to do a few assessments for school and every outlet was taken even ones that looks like they not pose to be at. Cameras IN the bathroom. I understand some ppl have no where else to go but there deff should be a time limit in a certain spot.

Probably one of the better libraries I've been to, spacious with plenty of quiet spaces to read and/or study. Great selection of books and the Wi-Fi is decent. Three floors..with a section dedicated to helping folks with job searching.

This is a fantastic library. I used the job center and i just moved here and they let me use computer for 3 hours. Staff i interacted with was friendly helpful and informative. This is also very impressive and beautiful

Wi-Fi problems. Bandwidth has cratered. Lady at desk told me they were doing upgrades (after other excuses that don't hold water). So we'll see if that holds true. If & only if it happens will I edit this review.

Well kinda sucks that at a public library there is no on-site parking and the closest is at least 5 blocks away and is max 2-hr metered. Also, the inside is just basically a meeting spot for the homeless.

In the time of internet its easy to forget books the library is a great resource for business meeting small studys brainstorming and just getting a great book to read before bed oe to your kids!!!

Great customer service. I really like their selection of books from fiction to reference. Nine times out of ten you will find what you need from the main library or anyone of their branches.

THE WOMENS BATHROOMS ARE SO DISGUSTING...why is there a camera over one of the stalls WHY DO YOU NEED TO SEE WHAT SOMEONE IS DOING IN A BATHROOM SUCH AN INVASION OF ONES PRIVACY!! FILTH

Library closed on 10/29 at 5pm. It was horrible because they will close for 4 years for an improvement. The computers were shut down before 4:45pm 10/29. The restroom has video camera

This library doesn’t have a lot of the books I’m looking for so I have to buy them from Amazon. The selection is subpar. I might as well not even have a library card. Pathetic.

This library is spacious and has tons of books, dvds, cds, audiobooks and more waiting to be used! The staff are very friendly. Check out the Idea Box.

Short walk from the light rail station. Third floor is a nice quiet place to get work done, but it's hard to find a table with power outlets.

Nice library but why in the world are stalls doors should be more privacy. Why in the world there's a camera in the restroom privacy please

This is a great library. It's the central library to all Mecklenburg libraries. I love the quotes on the pillars outside the entrance.

This library is hugggeee! The job resource center and the idea box were exquisite! The children's section was very small though.

The staff is very friendly in assisting you with anything that you need. Very quiet environment to study in and do classwork.

There is nothing wrong with the library you already had. Other than that homeless hanging out it was not that bad.

I get so many good dvds to rent here and reserve them all online first. And print my resumes great free resources

Closed without further notice. Homeless gathering here, hopeless and abandoned library. Smelly.

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Love this library! Staff is very helpful and it's conveniently located in uptown Charlotte.

To closed off to be of any use and outside smells of strong urine. Very disappointing.

My favorite library,you can get a day pass if you're not able to get a library card

I enjoyed the class today an introduction to writing grants. It was so helpful

While using the ,a woman and her grown kids peeking through the stalls. …

Very pleasant and nice helpful staff Also it is good they have security also

Very helpful and friendly staff. As a pleasure to go to the library.

smelly with nowhere to do homework. reeks of pee outside. Dirty.

I like this library it very convient to my everyday routes.

Loved the library since the first day I moved to Charlotte.

Internet access down stairs and customer. service is great

Good special collections section for a public library.

Nice library, computer room. Needs more ample parking.

I love it always but one staff mean and she weird mean

Always helpful, set up safely with Covid protocols.

Excellent library with a great selection of books

Beautiful & peaceful has every resource you need.

Many changes but staff is friendly as ever

Full of homeless people! inconvenient!

Great staff and spacious library.

Peaceful place to read or relax.

Centrally located, free wifi.

Librarians are very helpful

Very lovely libary.qqqu

It's a nice place

Belle ville

Nice people

Nice quit