Absolutely atrocious experience. Deon was rude and continuously shouted at me and my mother. I originally asked if I could get a lower price as I found him on Facebook. Typically Facebook is where one goes to haggle and I did not realize that this would be met with such hostility. The way with which he was messaging me and communicating with my mom made me very uncomfortable to the extent that I felt scared to pick up from him, so I brought my boyfriend. Luckily he was not on location. There was a mixup on arrival as I understood that there should be a mesh at the bottom of the hatch. It was my mistake as it was in the description but not the image. I phoned and asked him why I had to pay extra for the mesh since the image included it and he screamed at me aggressively despite telling him to calm down various times. Not to mention how we were pressured to rush and pickup. We paid on Sunday and it only reflected on Tuesday. He was very impatient that it didn't reflect by the Monday and kept telling us that he will have to sell to someone else because "WE KNEW THE TERMS!" constantly raising his voice. So not only were we hassled profusely on payment but we had to come on Tuesday and he gave us no other option. This was not discussed as a nessecity before sending in our 50% deposit. He accused me of rushing him and being rude from the get go, this guy has no clue how to work with customers or conduct a business. I am very unhappy with the business and will not recommend despite being a part of a huge bunny community. Customers should not be made to feel unsafe and frightened to come and pick up product. Also how great can a company in fact be when the seller needs to rate their own business as 5 stars on Google reviews. Pathetic.

WARNING DO NOT BUY ANY ENCLOSURES!!!! INFERIOR PRODUCT, PROTRUDING NAILS IN THIER PET ENCLOSURES, INCURRED A R1444 VET BILL AND LITTLE SUPPORT FROM WEST PACK GREENSTONE DISTRIBUTOR. COZY PETS - YOU SHOULD BE ASHAMED OF YOURSELVES FOR PRODUCING SUCH INFERIOR PRODUCTS. - THIS IS BEING HANDLED BY THE OWNER - WEST PACK STILL DRAGGING THEIR FEET. THANK YOU DEON...

Purchased a hutch from petzone. The quality of the hutch is extremely poor. There’s nails sticking out throughout the hutch and the wood pieces are not even secured well. Extremely disappointed. However, Deon replaced the hutch the next day. And his staff checked the hutch thoroughly. Thank you for the efficient service.

Stunning stunning stunning! If you want great service and wonderful houses for your 4 legged loved ones, you can reach out to Mr Deon. He will make sure you get the best prize and the best hutches.

Deon and his team are absolutely amazing. The craftsmanship in our chicken coup is very good and he goes the extra mile to accommodate you. I can highly recommend their work.

I'll see how awesome they are once they deliver the enclosures for ferral cata

I got what I wanted, and at the right price. Friendly and helpful staff.

Full of all sorts of women homes for pets. Staff incredibly helpful!

Lovely handmade wooden cages. Very happy with the excellent service!

Lovely Wooden pet cages. Brilliant quality.

Very fast and friendly

Great builds