They are setting the top standards in customer care and will be hard to beat! I made few mistakes in my online order and approached my local Harris Scarfe Mebourne CBD store for help. I dealt with Cassendra and her manager(sorry couldn't note her name). They went beyond store's policy and initiated immediate refund for one of the item. I was looking to buy one quilt cover which was not in the stock. However, Cassendra's manager noted my contact number and ensured that item is stocked. Later, I was informed when item arrived so I can pick it up. I really appreciate their eagerness to help, effective communication and attitude to make shopping stress free! I highly recommend this store!

The old lady working on Wednesday evening with the horrible sparse eyelashes was such a rude and unpleasant person to deal with. She could not answer a simple query on pricing. She was full of attitude, scoffing and unable to comprehend an answer with professionalism and with customer service on her mind. When I walked away upset at the fact that she assumed I was asking for more discounts, she proceeded to serve the next customers while yelling out to me that she could not give me a 100% discount like I was after. If you can’t handle a simple query and get triggered so quickly, are you even suited to dealing with customers? So pathetic.

Decent departmental store where you should be able to find basics expected - not a store to shop for fashion. Often has hiked up RRP with discount tags to present a 'sale price' to give the illusion of a bargain, but I'd say the 'sale price' is worth the quality so if you're looking for something and this store is a convenient location, worth dropping in to check if they have it. Well spaced out layout and clean. Not many staff, so you'll probably have to go to counter if you have questions, if you do find someone around, they may only be responsible for one brand being sold and likely aren't able to help. Accessible.

There are good prices, but the employees need to be better paid it seems. I was revising a suitcase because I needed one, and trying to put them in place again, accidentally another one fell down (not broken or anything) and I went to fix it, and one of the employees came with a super bad attitude, either I apologise she never either looked at me. In the end, I didn't buy anything, with that lack of client attention it took my desire to!. Please check your employees Harris Scarfe!

Thank you Lee. Today I was very interested in a latex pillow, but I only found demo models. Fortunately, Lee helped me find brand new inventory in the store even a few minutes before leaving get off work. For most people, many times they don’t want to perform services near the end of get off work because they also want to go home and feel tired. So thank you Lee for helping me today

Kylie Wright is the staff member with the worse customer service skills. Refused me in my (customer) rights of a refund (brand new, boxed item). So I had to go into another store where lovely staff was able to assist me. Was rude and disrespectful in front of other customers, called herself a manager. Bad and unforgettable experience, wouldn't go there again.

Clean and spacious. Really enjoyed the window shopping experience. If I wasn’t waiting for my next train I would have purchased something easy to carry home. Would recommend stopping by this Harris Scarfe for the sales and cleanliness. I didn’t realise they offered men’s shoes. My local store may be smaller so they only offer ladies shoes.

Worst racist behaviour by the store manager. He had the cheek to tell an customer ( Indian origin) “this is Australia ! “And when challenged asked them to get out of the store and threaten to call the police ! Harris scarfe tolerates this behaviour and rewards these racists with manager roles. I can’t help but to boycott this place

Dirk had recently contracted tetanus from his rusty fork. He decided it was time for a new cutlery set so off we went to Harry’s Scarf. We had such a great time perusing the various goods and wares that we forgot what we were there to do. Dirk managed to get stuck in the pillow maze.

Big store but disinterested staff. Had to wait 20 minutes at check out because only one staff member behind counter. Poor lady had to explain to customers no one else was available, while she had to replace goods a customer complained about.

You succeed to disappoint every single time I order online. Get your website and stock in order. It would be greatly appreciated if for once you send out all the items (instead of sending refunds) I have ordered. Stop claiming they aren’t

Customer service is absolutely top at this store. I went into the store and completely messed all the bedding up (I was throwing things everywhere!) trying to find a queen-size blanket midsale for my apartment. A young gentleman arranging

Normally only review restaurants/cafes but was pleased with my experience here. Was after a bath towel for cheap as I didn't want to rent one at my hostel. It was 15 minutes to closing so I thought I'd ask and come back the next day but

Went here before on a Black Friday sale, and oh my! It was indeed a big sale! I was only looking for a rice cooker, but went home with a Digital Pressure Cooker. Crazy! Will always love Harris Scarfe.

Bit silly the week of Christmas to be closing at 6pm and not answering phone calls. Called at least 8 times with no answer, totally under it can be busy but also disappointing

I have recently been twice to this store, by chance, and they are so nice and helpful. As a man of certain age, I often find shop assistants not so polite or not

Forgot to disable security tag after I payed any couldn’t visit any more store until I got back to my apartment and cut the tag …

Manager Anu is a hot tempered bully, poor employees, can’t imagine working under her management!

Bunch of unprofessional & arrogant staff makes shopping regretful. Never go back again.

We bought someitems nice place