Level 17/31 Queen St, Melbourne VIC 3000, Australia
PPA MOVERS is a Mover located at Level 17/31 Queen St, Melbourne VIC 3000, Australia. It has received 177 reviews with an average rating of 4.6 stars.
Monday | 8AM-10PM |
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Tuesday | 8AM-10PM |
Wednesday | 10AM-6PM |
Thursday | 10AM-8PM |
Friday | 8AM-10PM |
Saturday | 8AM-10PM |
Sunday | 8AM-10PM |
The address of PPA MOVERS: Level 17/31 Queen St, Melbourne VIC 3000, Australia
PPA MOVERS has 4.6 stars from 177 reviews
Mover
"Their movers were unprofessional, put holes in walls, broke items and put cardboard in to make them appear fine"
"DO NOT USE THIS COMPANY"
"On the positive side, everything was moved, nothing broken"
"Previously changed review from 1 star to 5 stars in exchange for a $100 refund to cover the cost of damaged walls and broken furniture"
"Horrible experience "
Their movers were unprofessional, put holes in walls, broke items and put cardboard in to make them appear fine. They refused to move a TV and expected owner to provide tape. They charge by the hour so im not surprised they took their time and went so slow, taking twice as long as previous movers. As if this wasn't enough, they basically held hostage until a good review was put up. That review has been taken down, however, I felt a more accurate review was needed so prospective customers were aware of what they were actually signing on for. Edit to respond to reply: I have added photos of the damage created, supply evidence of damage. I am not Kirstyn, you can see that this is not a fake email as I have done previous reviews. Kirstyn is keeping her side of the deal in deleting her review for her refund (which is a pretty dodgy deal, well give you a partial refund for us doing a bad job if you delete the honest review of us). There weren't 4 sets of stairs, the move was to the 2nd floor and parking and stairs were mentioned before the job was taken on. Inventory of what was left: TV, backpack, bin, mattress protector and a large wooden chopping board. These were all item that were asked to be taken. Interesting that I didnt mention what had been broken yet you knew exactly what it was, looks guilty. No it wasn't already like that, the bookshelf was unstrudy, that was acknowledged but not the cat tower. "If you have any issue, call us anything but please do not do this"? Not sure how that classes as customer service.
DO NOT USE THIS COMPANY. They rang us on the day to inform us they would be 2-3 hours late. After telling them we could only use the lift in the new apartment to move in until 4 they told us they would be there at 12.30 at the latest. After continually lying to us and informing us they would be arriving soon as they were just around the corner, we eventually had to give up at 2.30. I rang to complain and his only answer was "he's doing us a favour" and "he can't control what time they would arrive". After reading several other reviews that haven't been fabricated, it's obvious that they take on too many bookings that they can't fulfil and regularly turn up late, if at all. I've had to take another day off work, resulting in an extra days' loss of pay, as well as having to pay an extra week of rent in the apartment we intended to move out from. If you're looking for removalists that can't tell the time, or otherwise don't care, these would be ideal. Otherwise, go elsewhere.
On the positive side, everything was moved, nothing broken. They seemed to take reasonable care. However, they were almost an hour late (for the first move of the day), with no phone call or apology. That's normally fine, but with a two hour move in/out window at most city apartment blocks, they should know to turn up on time. When I told them that we didn't have enough time, they insisted on proceeding, probably knowing they'd run way over, as was the case. They were unhappy to move certain items (such as a wide computer screen) which means I have to run a few car loads. Finally, one of the guys was very stern, unfriendly and impatient throughout. Overall though, the job got done, nothing broken, and fairly priced. I just wished they'd either arrived on time or called ahead so I could have squared it with building management. But reading the other reviews, it seems a common thing with these guys. Something to work on, I guess.
Previously changed review from 1 star to 5 stars in exchange for a $100 refund to cover the cost of damaged walls and broken furniture. However, I asked PPA movers to disassemble and reassemble one of my beds and just two days after sleeping on that bed, it broke. I had a look at the bed and the Allen screws were all loose - I could undo them by hand. So now because they didn't reassemble my bed properly, that's $400 in damages I've had to cover myself and $550 in moving fees (with a $100 refund). And I can see they've bad mouthed me in a response to a review submitted by a friend I told verbally about the move. So unprofessional. Thanks a lot guys.
Horrible experience .If you want to have a peaceful movement please stay away hiring these folks..Totally Unprofessional. Due to their unprofessional way of handling things they have damaged my new television and also scratches on washing machine and refrigerator. They just dragged my white mattress on the stairs. Their professionalism was so pathetic that they didn’t bother to even update the customer when they had plans of arriving late. They were late by 3 hours and they give same old lane answer to the people who book their service by mentioning break down. One of the worst service I have received.Given an option I would rate zero.
First they were an hour late, then some of my furniture gets damaged. After 2 trips, they left half my trampoline at my old house, so now I have 2 disappointed little girls. After being promised they would come back the next day, free of charge, I get no response. After multiple calls to follow this up, we had no call back and are extremely disappointed. I will not be recommending these removalists and their terrible, unreliable service. Beware
PPA movers move my one door fridge, the two mens were very friendly and very careful, good communication before the day and on the day. They text me a few hours before they arrive at the 1st location and call me when they arrive at my house. They also move my old fridge to the garage for me. I have recommended them to my friends. Thank you for last mins job. Good services and good price.
Hang up on me after i tried contacting to organise paperwork If you cannot do the job, but as you said "have to quote", put a note in that you cannot do until x date and especially do not leave someone over the weekend under the assumption that they have booked you, until they ring for something else and you say we cannot do until 3 days after the date they asked for the quote for
When someone book a time and you agree to come on the same time and try to change the time a night before saying that you are doing favor on us rather requesting and you even dont know how to speak, you are unable to come on the time that was fixed and you say you doing favor on us thats very rude way to talk to the customer. Poor customer service. I won't suggest anyone
had 2 guys move us from werribee to tarneit, didnt take long to do our whole house they were quick, efficient, friendly. cheapest around which is an added bonus as i compared alot of different companies in the area. will use again in the future for sure. thanks guys
Param and Jazz assisted moving into our new house. They were very efficient and friendly. Unfortunately they were running behind due to other removals going over time and we were not advised straight away of the delay. However we are happy with the service provided.
Bloody disgusting. 5 hrs late pick up. Lied about capacity of truck. Left half our things behind. Nothing was stacked in truck properly and so much spare space. Unloading at 10.30 pm at night. Don't rate them don't hire them. Legal action for full refund
Mike and his team were great for our interstate move. They were professional and very flexible with our last minute date changes due to border restrictions. They were careful with our furniture and all at a really good price. Would highly recommend!
These guys were amazing! They were right on time and they helped with the most difficult move. Our old place was so tall and narrow - it was such a hard move. They were so friendly, fast and the best removalist I’ve ever had. TOTALLY RECOMMEND!
DO NOT hire these movers. They showed up an hour late from the quote, overcharged us from the quote and damaged multiple items of our furniture, including a piece of furniture worth more than the entire cost of the move. When we sought some
DONT USE this company, don’t be trapped with the fake positive feedback . They are terrible and the worst company I have ever seen. They don’t know how to disassemble the furniture or not taking the tv from the wall. They don’t have
Used these guys to move house and they were absolutely brilliant. On time, communicating, efficient, and just lovely guys. Would highly recommend to anyone moving. Worth all the money, even though they aren't expensive at all. :)
These guys were the best, were very polite and tool care of the stuff like it was their own. Both the movers Param and Jashan were awesome to work with and will recommend these for both prices and job satisfaction. Thank you PPA
There should be 7 stars for these guys. I am blown away by the professionalism. They landed on time and very efficient. The drop off was smooth as a cake. 100% will use them again. Wishing them an amazing journey ahead! Cheers
Arrived 3 hours late, poor handling of furniture, damaged 2 piece recliner (Bent steel frame) and scratched/chipped bed frames. Upon arrival at new destination again 4 hours later then quoted and discussed. Do not recommend
PPA movers were very careful and efficient with my move, all items were carefully secured and wrapped in blankets for transport. They were very friendly and professional, I will use their services again in the future.
Moved all my things. Recommend having blanket/foam on the truck to move fragile items, like my tv (left it behind) and encourage moving dryer/washing machine in the space. All in all they got the job done, good price.
The boys moved my 3 bed room house on the 5th of June. They were on time and came prepared will all the equipment. They were very professional and careful with my furniture. I would recommend them to all my friends.
Parma and Jashan have been amazing moving our furnitures. Very professional and hard work. All my appliances have been professional wraps and taken care of. Definitely recommend them and will use again in the future
Amazing service provided, no real issues. Minor miscommication concerning carrying goods up stairs. Very easily communicated and sorted out. Will definitely use them for my next move! Good price, good service! ⭐⭐⭐⭐⭐
Very good and efficient service and definitely cost effective. They guys are very helpful and friendly. They helped us with dissembling and assembling the furnitures and saved us a huge hassle. Highly recommended!!!
Very good services!!!!! I am very happy with their services and behaviour. They are very quick and very careful with all my stuffs. I will recommend their services to all my friends. Thank you Navi and Rattan.
Job was satisfactory. Managed to get everything in the truck despite the amount we had to move. The pressure to write a review before they'll leave your house however is pretty unpleasant and unprofessional.
They moved my furniture from Lynbrook to Swan Hill, very friendly and professional even though I had more stuff to move than quoted the did it with no problems, highly recommend using PPA Movers …
After a different company let us down, these guys managed to come within 1 hour on short notice and really saved our move. Top service, no scratches and friendly staff - would use again for sure
Param and Jazz were amazing. Very professional. We needed an urgent mover and they came straight away and were very reasonably priced! Would definitely recommend them to my friends and family!!!
Thoroughly professional movers with excellent service. Needed to move my 2 bedroom unit to suburbs. Excellent pricing and professionalism by the movers. Definitely recommend their service.
The boys were great! Even did an extra trip for us because we had purchased more furniture! What a great team to get the move done! On a saturday too! Would definitely recommend! -Sam
I've moved 5 times in Melbourne and used a different company/team of men each time. By far the team at PPA movers were the best removilist I've used in Melbourne. Highly recommend
Very good service. Param and Jashan were very efficient and handled the move very well. Quick and easy. Punctual. Overall good service and will highly recommend to anyone moving.
Professional and friendly staff. Jass and Param were amazing, not wasting time and very careful not to damage the furniture. Will recommend PPA movers for furniture removal.
Thanks Ratan and team for doing an excellent job . Completed before time and they took care of the items while moving . Definitely will use their service again in future ...
Very great company great team,very professional very polite, arrive on time they made my moving very smoothly,Thanks PPA Movers will use them again,highly recommended.
Awesome service the guys put up with a heap of difficulties and still managed to move all our stuff quickly and with great care Absolutely highly recommended A++++
Professional, high quality service for a great price. They made our day stress-free, easy and seamless. I’ll be recommending them to everybody. Thank you so much!
These guys were absolutely amazing so so careful and worked really efficiently. If I could give more then 5 star I would. Definitely would recommend …
The boys were so friendly and took great care of the furnishes and glasses. I highly recommend PPA movers. Thanks to Mark and Mike... Kind regards Sanjayan
Mike and Mark are very professional removalists. Very quick and responsive. No issues with the loading and unloading of our stuff. Great value for money!
They were very professional and took good care of my things during the whole process, whilst being adaptable to the stresses of moving house. Thank you!
Was very efficient . Trust worthy . On time . Had minimal and trusted they could get it done within 2 hours . Also includes re-assemble and dis assemble
The 2 men did a great job, very efficient and professional. It was a big job and they worked tirelessly in the heat. We gave them a tip, so should you!
Booked with this mob for a move 18 days in advance. Unlike other movers, they charged me a deposit which I paid without much thought via bank deposit
Great moving service, very quick and efficient, Very local and easy to work with. Helpful with moving up 2 flights of stairs in quick city apartments.
Awesome job! They were very careful moving the stuff and they know how to do it. They arrived a bit late but all good after all. Super friendly guys!
Punctual, efficient, hard-working, and super friendly. We had a smooth experience with PPA movers and would not hesitate to recommend their service!
Param, Thanks Param and his colleague for their assistance in moving house. First time using these guys and they took all the stress out. Great job
The guys were awesome. Professional and respectful. I highly recommend this company and when the time comes will definitely engage them again.
Great Service, very friendly, careful and quick staff. Good relation quality and price, definitely I would Totally recommend it. Thanks guys!
Move was easy, took a little longer loading up than expected so jumped in to help and unloading was much faster and efficient! Overall good!
They were very efficient and professional, very careful with my items and the job was completed quicker than I had anticipated. Very happy.
PPA movers are great. They showed up on time, were affordable and amazing at getting everything in the truck! Would use these guys again.
Param and Jashan were amazing and I highly recommend them. They were super friendly and helpful. Thankyou so much to the both of you
Very slow. Took 7hrs to move 2 bedroom apartment stuff. Not recommended. Very unprofessional. Uses students to carry out the work.
Never ever think of using their services, it’s terrible, and they are unprofessional, lack of experience and they left us blue !
Amazing guys, fast service and easy to deal with. Highly highly recommend!! Will def use them again. A million thanks guys!!
As promised PPA movers came in time and deliveredthe furniture safely. Happy with the service provided. Very professional
Great movers, good communication and got the job done very quickly, would definitely use them again for future moves.
Very reliable and efficient and great value for money. Would definitely recommend especially for long distance moves
These guys were awesome! Super efficient, and incredibly affordable. Would definitely recommend …
Packed and protected all our furniture professionally. Moving made easy with PPA Movers. Highly recommend!
Param and Jazz were fantastic. Nothing was too much trouble and my move was hard work.. Thanks you two!
PPA movers did a great job. Professional work. I would highly recommend them for your moving tasks.
Excellent movers! Good communication, very polite and did a good job moving us. Highly recommend
Good work ethics, friendly and reliable. Thanks for your help to move house. Highly recommended.
Very great service and well managed, looked after our furniture very well. Highly recommended.
Great careful movers. Quick and cheerful guys too! They were very professional and helpful.
Best service ever had for house moving,very professional and reliable Thanks to PPA movers
Very happy with the service. Prompt arrival and they worked very hard to get the job done.
Wonderful experience dealing with this business. Highly recommended. Will use them again.
Really good services. Came before time and really great to work with. Recommend them...
Very helpful, professional and friendly. Got the job done quickly and for a good price.
Very professional and efficient moving company. Good value for money. Highly recommend.
The guys were very professional and took great care loving my piano. Would use again.
These guys were great, very careful with our stuff. Highly recommended !!
Very professional, done a great job moving house. Highly recommended!
1761 reviews
Level 27/101 Collins St, Melbourne VIC 3000, Australia