Honestly.. I never expect customer service at a worldwide franchised business to be stellar so with the right expectations you'll get what you need here and this woman everyone seems to be referring to is actually great. I love her energy! Customers honestly need to be less entitled. She.is.making.you a.sandwich. not a multilayer cake, not a farmers breakfast, not even pancakes so take a chill pill and get your choice of filling in your choice of bread and stop getting so heated, like honestly, what do people want from someone making your sandwich.. Sunshine? Bright + intense personalities? Someone constantly smiling and treating you as if you're a multimillionaire and the person behind the counter is your personal chef? Wth is wrong with you people. She will ask question, she will make sandwich, she will wrap sandwich, she will get you to pay for sandwich... am I missing something You people are too acidic, lost the base of your wholeness

Very rude service. I asked for 1 footlong, half without salad and they tried charging me for 2 six inches. This is the 1st time that's happened to me at a subway. Every other one understands. I wasn't ordering 2 seperate salads. I wanted half without salad. Should be reasonable but they were extremely rude about it. The food was inedible anyway. Worst subway I have ever been to and will definitely never go back.
Service
Take out
Meal type
Lunch
Price per person
$1–20
Food: 1
Service: 1
Atmosphere: 1
Parking space
Difficult to find parking
Parking options
Paid street parking, Parking is unavailable
Parking
It's located on a busy corner, I go there because it's easy from public transport
Kid-friendliness
Not really kid friendly at all
Wheelchair accessibility
Not really accessible at all

I have terrible experience in this store the person who is working at night shifts his name is aagam he doesn’t even know how to treat customers. He doesn’t know how to treat he is very very rude and he is not eligible for customer service. I’m giving this 1 star rating only the least one is available here this below zero service. Never ever don’t go here he talk with customers in disrespectful way when we ask him why he is talking like he will that he don’t bother do what ever we want he said he doesn’t care worst experience in life remember his name is aagam
Meal type
Dinner
Food: 1
Service: 1
Atmosphere: 1

Severe food poisoning with a fever of 42.2 after chicken wrap. Will be reporting. Have called store 3 times to tell them. First time some rude Indian lady answered and said ok and hung up, second time I thought I was getting somewhere and said they would get the manager to call me, nothing. Third time no response. What a professional business who really puts customers first. I have reported this place to subway head office and the health department, DO NOT eat from here. They have no customer service nor care about food safety given the previous reviews about cockroaches! Absolutely disgusting!

On December 6th I Received a Subway Christmas promotional email with a buy one footlong and drink, get one free so headed down there for lunch only to experience not only the worst 'too good to be working there' service but also told at the register that the QR reader doesn't like the offer and that they wont honor it. I flagged that this was the worst customer service experience that I have ever had with Subway HQ and unfortunately they never replied to me - that's why I'm on here. Will never purchase from them again.

I go here because it's a cheap, reasonably healthy lunch. But the customer service is terrible. I blame the training not the staff. THIS IS THE MOST RIDICULOUS, UNORGANISED PLACE EVER!!! Get it together!!!!! Terrible. Terrible. Never, ever again!!!!!! THE CUSTOMER COMES BEFORE MAKING BREAD, CLEANING OR OTHER ACTIVITIES. TERRIBLE SERVICE! I don't believe that I made the mistake of coming here again!!! They have run out of lettuce, tomatoes, pickles ..... but I still can't have any of the extra salad for free.

Wish I could add 0 stars the Indian girl is such a rude member we ordered on deliveroo about 20 mins before closing ( plenty of time to make a sub) and they sat there with the order on the screen not accepting it. Then when we called and asked what's going on she was snarky and replied with " if you ordered it 10 minutes ago why isn't it on my screen" " the last order was about 15 minutes ago" do not eat here do not order from here unless you want large amount of snarkyness from a rude employee

the Indian male serving me on his night shift on the 20/8/23 was very rude and had given me a disrespectful attitude when I had asked him for the cookies on display. He replied to me in an angry matter and told me they were not available, when I asked why he gave me a rude response. I don’t recommend anyone coming here because of the terrible customer service.
Service
Take out
Meal type
Other
Price per person
$1–20
Food: 2
Service: 1
Atmosphere: 1

Cheapskate owner needs to employee more workers !!! Poor guy working the evening/night was responsible for preparing endless Uber/doordash/menulog orders and also serve the Walk-in customers. He was trying his best to cope up with the chaos but clearly needed help given the rush. There needs to be atleast 2 people serving customers during each shift given how unsafe Footscray is. Owner is not creating a safe work environment for these poor employees. Do better Subway.

Such a rude staff ( indian girl, feels sad to say but truth is truth). She tried to be over smart. Looking at all other reviews and all says samething. I dont know why OWNER not getting rid of her. Looks like she is owner herself so dont care how to talk and serve customers. Not a great experience and wish to have some type of authority to close this type of businesses. Unfortunately we can give feedback here only and in that too, there is no option to give zero.

when I was eating in this subway there always a junky or homeless person coming up to me when while I'm eating and they would ask for money or food the Asian worker here doesmt give a good portion of salads onto the subs I do not recommend this place to sit an eat here and even to order BE AWARE OF THIS PLACE!!
Service
Dine in
Meal type
Lunch
Price per person
$20–40
Food: 1
Service: 1
Atmosphere: 1

Asked for one six inch but they gave two and charged as two six inches even though I clearly stated one repeatedly. A ridiculous price for two half rolls. Could have bought from the bakeries nearby instead. First time at a Subway and surely would be the last. Food was bland, barely edible and not the "fresh" food I thought I would be getting here. Service was mediocre at best. Only highlight was that my roll didn't fall apart.

Ordered a six inch chicken classic from this franchise tonight, tasted amazing and generous with the sauce too. The downside was that the guy serving didn't remove his gloves when on the till. Then after he was done serving me he straight away went to serve the next customer with the same gloves on! Please don't do this guys hygiene matters in the hospitality industry. Apart from that good service

The employee on the front counter did not inform me of the extra charges. When i tried to bring this up with him at 9.50pm he said it doesnt matter because its a night shift i was expecting to pay 13.50 but due him not saying what was extra it was $18. I would not have this person working nightshift if they cant advise as per subway standards
Food: 5
Service: 1
Atmosphere: 1

The quality of the Sub varies due to the experience and passion of the staff making it. I've had really bad experiences here but now only buy when Aagam is working as he makes the Sub appreciating the fact that this is someone's meal (and not just a sandwich/roll that you stuff salad, protein, sauce and it's ready).
Food: 5
Service: 5
Atmosphere: 5

The 2 women working at subway were arrogant and rude, i was only one standing in line to order they were in no rush to serve just chat amongst themselves, when make order barely any customer service just act like statue don't ask u what salad u want just throws stuff on the bread, don't ask sauces or anything once pay for food no thx or nothing . Poor customer service

Would never come again. I came on my uni break the only salads that were available was lettuce,tomato,olives and cucumber when I asked the worker if there were any other salads out the back they rolled their eyes at me. So if you like getting your eyes rolled at you and a plan subway here’s the place to come
Food: 1
Service: 1
Atmosphere: 1

5th may 7:40 2 people working but only one girl doing work boy came out looked at us walked out door and didn t come back and I finished my meal and he walked back in the door Bad owners/management short staffing and putting pressure on young people for probably a horrible wage
Service
Dine in
Meal type
Dinner
Price per person
$20–40

Had the meal packed improperly in a paper bag that proceeded to split open and spill the food onto the ground just outside the restaurant. Went back inside asking for a replacement that was refused in a very boorish manner by one of the workers inside
Price per person
$1–20
Food: 1
Service: 1
Atmosphere: 1

This subway is the closet and it is always short staffed. Staff is good and approachable but they are always stressed because of busy nature but sometimes they are rude and make poor quality food. It can clearly be seen because of the pressure they have.
Service
Take out
Meal type
Lunch
Price per person
$20–40

Indian Girl with glasses such a rude staff and at this unprecedented covid time she didn't take off , change her gloves before she made my sandwich while touching online orders on IPad screen with the same gloves. She has no knowledge of infection control. In addition she didn't change it either for the following customer.

Had a lovely experience at this store. As a first-time subway customer I found Mary to be particularly welcoming and helpful when it came to choosing ingredients and making me feel comfortable. I can safely say I now have subway in my soul
Service
Dine in
Meal type
Lunch
Price per person
$1–20

Fantastic store. Very excellent customer service and great quality & quantity of food. Very affordable. Highly recommend this store to others. Fantastic variety. The cookies taste better than any other Subway store I have been to and the Subs are also of a high standard. Most preferred store in Melbourne, Victoria. :)

So there was a girl named Merirana ig. She was a rude towards brown customers. It’s okay if you’re racist but take our orders na! She was welcoming every other person with smile but not the brown guys. Even she doesn’t reply to her indian coworker. Such a shame.
Food: 4
Service: 3
Atmosphere: 3

The people who work here are not true sandwich artists. They put the bare minimum amount of ingredients. I have a feeling the man who served me has never eaten a sandwich in his life.
Service
Take out
Meal type
Dinner
Price per person
$1–20
Food: 2
Service: 2
Atmosphere: 2

Ordered from Uber Eats - bread was stale and chewy AF. Sub missing the mozzarella cheese. Packed in a narrow paper bag next to a cold 600ml coke even though the sub was toasted (not toasted long enough either) the sub had gone cold. Staff are as intelligent as Patrick Star and care as much as Squidward. Avoid.

I asked for tosted bread but they microwave the bread including veggies . Seriously the worst subway I got in my delivery tonight and I have no idea why people even do this if u can’t toast atleast call the customer and let them know not jus microvawe the whole sub including veggies and pineapple too . Yuck!!

Worse customer service Girl at the front counter was very rude to us we asked for wrap and She gave us a mess. It wasn't properly wrapped and patty was coming out yet she served us like that. Manager needs to teach them proper customer service nobody wants to be badly treated. I would never visit there again.

Mary was the friendliest sandwich artist ever and proved that great customer service still exists! Warm and welcoming from entrance to exit. Give that girl a raise or a spokesperson position.
Service
Take out
Meal type
Dinner
Price per person
$1–20
Dietary restrictions
Dairy free

I had a really bad experience there. I ordered a sub and asked for every salad. They did mot have onions and capsicums available. They are charging full money but not giving you what you want. Not going there agian. I wish if I could have give zero stars.
Service
Take out
Meal type
Lunch

Many people in line and just one person to make all the orders and I feel concern for him. Maybe it's worst ownership of subway where delivery people wait for hours and store ownership dosent want another person to work. Embracing on Subway the brand and fast food and good health chain More

Was going for breakfast deal. A stuff told me that me that turkey is one of the option. But when i was trying to pay, the other stuff told me that is not one of the range and charging me for 9dollar for just 2 items. Why on earth that i paid 9 dollar for a juice and six inches turkey sub.

Had Celine serve me tonight and just wanted to say she was absolutely lovely :) she was so welcoming and friendly ( she also makes a fantastic sub) she is a credit to the store and honestly brightened my day :)
Service
Take out
Meal type
Dinner
Price per person
$1–20

Lady that works around 5pm on sundays had no motivation and needed to be more respectful and watch what she says, Carried on because I wanted More Veggies it’s your job to put veggies into my salad, Not good Service, and it looked like she was not liking her job and was very rude

came in today and a very beautiful girl named nhi her customer service was incredible although i asked for a sandwich with nothing but carrot and she called me weird,other then that was an amazing experience.
Food: 5
Service: 5
Atmosphere: 5

Pretty sure these has been there last time I visit which was a couple month ago, if not my mistake. Non the less as of 28th Jan 2022 these cockroach are chill in the corner, and I don’t think employee cared when I told them. 1 star only because 0 isn’t possible

hanean is the nicest and friendliest sandwich artist ever and proved that perfect customer service. she’s the best!! good luck
Service
Dine in
Meal type
Lunch
Price per person
$20–40
Food: 4
Service: 5
Atmosphere: 4

Have had the best service here out of any Subway. The guy that just served me took the effort to smooth the avocado out with a knife so it was perfectly even and made sure all the meat was evenly placed, instead of just dumping it like what usually happens.

The staff were friendly and efficient. The location is perfect for those who are in transit and need a quick bite to eat.
Service
Dine in
Meal type
Brunch
Price per person
$1–20
Food: 5
Service: 5
Atmosphere: 4

The young skiny south-asian guy was awesome. One homeless guy came there and ask for any free subs, then I loved the way he deals with him, it was fantastic and give him a free sandwich with few cookies and the cup drink too. After I saw

Atmosphere is incredible. really got me going.. Met the love of my life Jakob Robinson. Picture below is us. picture below below is him and his review thank you Footscray subway
Food: 5
Service: 5
Atmosphere: 5

Pathetic customer service....there are judging customer orders by asking ...why did you take so many salads on sub when SHE (indian girl with glasses and hair band) was not able to close the sub.... disappointed never eat here...

Couldn’t actually get any food. Hours on Google say close at 9, on the door closes at 10. At about 8.16, door shut and staff simply ignored me. Best you update your hours so people know when they can actually get food.

This subway is THE SUBWAY when ascot vale refused to serve me when I left them a bad review footscray subway came in clutch I love you my friends stay awesome❤️❤️
Food: 5
Service: 5
Atmosphere: 5

Spent 11$ on half sub ,not worth it very disappointed I told just little bit lettuce but it's more then other ... Paid extra money for avacado n sauces I can't see both of them , won't visit next time to this place

Mikeayla is so polite and one of the best Subway workers I've ever had the pleasure of meeting. Definitely recommend this subway store if they're working!
Meal type
Dinner
Price per person
$1–20

Person working alone(said his name was Aagman) in a busy service smashed my order without having to wait long. Was handling pressure like a pro!!! Do feel they need to roster more employees in busy services.

The Uber Eats delivery option from here sucks! I had ordered a footlong with an energy drink but THEY NEVER GAVE the energy drink and it cost me $6.25 Even the Uber driver said that the drink wasn't given.

This isn't an attack against subway, just the Footscray franchise. Poor customer service, staff need to take hearing tests and if they screw up an order they won't change it for free. Very disappointed.

I unfortunately fell rushed when I visit here. Infact the operation of the store in general seems more like a production line than the winning motto of 'food artisans' that the subway brand carries.

Best Subway I've had in a while. And thanks to Meri who was a delight to talk to and assembled my sandwich perfectly.
Service
Take out
Meal type
Breakfast
Price per person
$1–20

Extremely bad and rude customer service, from blonde lady. I will not come back.
Service
Take out
Meal type
Dinner
Price per person
$1–20
Service: 1
Atmosphere: 1

The night guy is very rude to serve. I have had a worst experience yesterday when the guy serving at counter was rude at his worst.
Service: 1
Atmosphere: 1

Best service I’ve ever had
Service
Dine in
Meal type
Dinner
Price per person
$1–20
Parking space
Plenty of parking
Parking
Grear

Worst looking sub I've ever had. Guy serving me obviously didn't care about doing a decent job and just wanted to dump all the ingredients in and be done with it.

The restaurant sign said it was open till 12pm, but at 10pm it was closed
Food: 3
Service: 1
Atmosphere: 3

Food was pretty good, found girl behind the counter a bit hard to understand, but she was patient and all worked out well. More

Best Subway I've ever had. And thanks to aagam who was a delight and good at customer service.

Basically no cheese (they usually drench it in cheese back in adelaide.) Rip off for 4.50

Anna is the rudest employee there.