I was a customer with Allstate Insurance for over 30 years for Auto & House insurance. About 4-5 years ago, I helped my daughter move her Auto & House Insurance policies over to Allstate and she is still with them to date. Approximately 3 years ago, I personally transferred my Auto & House Insurance policies over to Johnson Insurance, due to a substantial premium discount offered through my Employee Union Organization. I am very happy with Johnson Insurance, as their Customer Service is absolutely Top Notch. More than 3 months ago, my daughter had a substantial Water leak at the rear foundation of her house, which resulted in water damage to the Basement area, including the Rugs and Mold Issues. My daughter initiated a claim with Allstate Ins. on August 01, 2019 for the above-mentioned water damage through her House Ins. Policy. She spoke to a Khalid Qadri, a Property Claims Advisor at Allstate Ins., whom indicated to my daughter that the water damage was covered under her home Ins. Policy. Mr. Qadri sent out an Allstate contractor for an estimate to repair the water and mold damage to my daughter's Basement. My daughter also got a Contractor she retained to forward an estimate to Allstate. After not hearing back from Allstate Ins. for well over 1 month, my daughter contacted Allstate Ins. Claims Department by phone. While on the phone with Allstate Ins. Claims Department, she was deliberately cut off /disconnected from the phone conversation several times. My daughter was finally able to speak to someone in the Claims Department, at which time she was informed that her claim had been denied by Allstate Ins. When my daughter asked why she was never notified that her claim had now been denied, when she was initially told by Mr. Qadri that her claim was covered by her Insurance policy, she was then told that they had sent out written notification by mail and she should be receiving it soon. As of today (November 03, 2019), my daughter has NOT received any written notification from Allstate Ins. that her claim had now been denied. More than 1 month ago, I called the Allstate Agent (Anna), whom my daughter had acquired her Allstate policy from (the same Agent that I had dealt with for over 30 years) and informed her of my daughter's terrible experience and extremely poor customer service regarding her Claim with Allstate Ins. I, also informed the Allstate Agent that my daughter had never received the written notification that Allstate claimed they had mailed, informing her that her claim had now been denied, after she was told that it was covered. The Allstate Agent (Anna) indicated that she is not involved in the Claims end of her Insurance policies, as she was only involved in the Sales part of Allstate Ins. However, the Allstate Agent (Anna) said that she would speak to her Allstate Manager about my daughter's terrible and unprofessional experience with Allstate and have the Manager contact my daughter. It has now been well over a month and my daughter has NEVER heard back from anyone at Allstate Insurance, including the Allstate Manager. My daughter could not wait any longer and risk further water damage to her house, so we had a Contractor perform the necessary repairs at her expense. I will be assisting my daughter with moving her Auto & House Insurance Policies to a different Insurance Organization at the renewal date of her Insurance Policies. Allstate Insurance is the WORST Insurance Company with ZERO Customer Service and UNPROFESSIONAL Insurance Service to their Clients. I would NEVER again recommend Allstate Insurance to my Family and Friends, or for that matter not even to my Enemies. I would advice everyone to BEWARE of Allstate Insurance. If there was a Zero Star rating, I would have given that rating to Allstate Insurance.

It is a good place to purchase insurance and they have some really nice agents. I would give 5 stars for the branch but stay away from the agent Deepti Bhatia !!!!!! She is very unprofessional, rude and ignorant. After she received the direct deposit form from me, she never bothered… - Sending temporary proof of insurance - Did not reply to me even after I told her my temporary pink slip will expire in 10 days, and I cannot drive after that without a proper pink slip (Even told me they never mail the pink slip) - Both these documents were supposed to be sent by Deepti. She did not respond to my calls, texts, and emails after she secured the commission for my policy. Contact - Nicole Prokop, sent me my pink slip in 5 minutes talking to her& Shen-Hsiang Frank Hsu – Helped me with temporary proof of insurance in 5 minutes. They are fast, efficient, respects your time and will provide the best insurance service. I highly recommend them for your insurance needs.

We've used Allstate for 20 years, and parents generation for even longer. They have always been responsive, until we filed our first claim. Submitting a no-fault accident has been a nightmare. Took 3 phone calls to even get the claim submitted properly. It's now been almost 4 weeks since a claim was filed and we have not had contact with an adjustor. Calling every week does nothing. Asking managers to escalate and promise action comes with renewed promises, but still no contact or resolution. Insurance is something you want to have, but never use. However when you need to use it, you expect prompt and responsive service, which this has not been. Will be escalating at renewal time to see if we should keep all our policies or if this is the new norm for them.

We have been with Allstate for years along with many family members and received fantastic service from a former agent. however recently they refused to renew my auto insurance due to two minor speeding tickets (10km over). After cancelling our insurance they sent us a bill in the mail due to an error in their bill processing over the last year and let us know we had 30 days to pay this large amount or they were sending us to collections. Upon contacting the manager for support we were not even offered an apology never mind a resolution. And the decency to provide a call back rather than an email was also absent. If you are a current customer I suggest getting out now.

I purchased a policy with Brandi Matthews and she saved me a boatload of money! She is honest, transparent, and made sure to explain everything that I was covered for. I highly recommend Brandi for any of your insurance needs! Ps. She is the most friendly, kind person I have ever met. She went that extra mile to make sure we were happy. I have never ever had such a positive experience with an insurance agent in my life. I went to work the next day and told everyone they have to meet this wonderful young lady. Thanks for everything Brandi if you see this.

Hate writing these. All they care about is money and trust me they will do everything to get theirs. My wife has been with allstate for 20 years. So I switched everything over to them. Big mistake. Nothing but problems. Now during covid when you need help the most they try to gouge. Sad. Most companies are trying to help through these times. Brandi was the only person to actually help us.

i hate this company. impossible to reach anyone, most of the time its at a call centre, i sold a house 4 months ago which they've been billing me for since then, and the icing on the cake was being charged $50 nsf per policy because the costco card i was using switched over to cibc. going to use a local broker, someone i can actually reach when i need something

I have just recently switched over to Allstate and I am very pleased with the service. I had the pleasure to be working with Carlos Rodriguez, who helped me find the best rates and explain everything in detail about my auto insurance. It is hard to find someone who thoroughly explains everything, and I am thankful for Carlos for doing that! Well done!!!

Brandi Matthews helped our family when we needed it the most. It was in the 11th hour and we needed to get our insurance binder for the house close. She was able to take my call on a Sunday and get me the documents to our lawyers office for the close in minutes. She also saved us $100s a month by combining our Home & Auto Insurance.--RC

Amazing customer service and experience with Brandi Matthews. She is a wonderful rep and I strongly recommend her. She takes the time and actually cares about you! If you're looking for an insurance company I highly recommend Brandi, I always end the conversations with a smile on my face. Thank you Brandi!!

When I first started with this company they were very nice and helpful. Lately regardless of pandemic because we are all in its bern over 3 weeks I have been trying to have a representative contact me to add another vehicle to my policy. Guess what am still waiting . …

Called in to get renters insurance after being on hold for 2 hours with their customer service department. Agent was unhelpful and even refused to provide contact of supervisor or transfer to complaints department. Will definitely take my business to a different insurance company.

Absolutely a wonderful experience. I switched my car and tenant insurance to Allstate and Carlos Rodriguez was extremely professional and helpful. I got an even better rate then what I was quoted online and everything was taken care of in a matter of hours.

I'm super glad I found this company, and ask for Carlos he is an awesome person, super quick at responding all the time regarding any issues questions etc excellent costumer service friendly there to help figure out what's best for you gracias Carlos!!!

I was referred to this insurance company by my mother and was very satisfied with my experience. I ended up saving $500 a year through Carlos Rodriguez and could not have been happier, he was extremely personable and provided great customer service!

Thank you Allstate Stoney Creek for the professional service. I dealt with Carlos Rodriguez who walked me through my policy and made things easy to understand. I am very happy that I have moved my business to them and would recommend them anyone :)

Totally unacceptable my vechicle was involved in an accident and havent been able to get an update as to if it will be fixed or what the next step is been 3 weeks since this happend and non of the claim advisors or agents have been able to help

Allstate insurance was good at first but I feel that Rehan Nisar is not very helpful . Try to ask about any discounts and just says no . Does not even try to look to see if there is anything more he can do . He just dismisses anything you say.

They have insurance for home, car , condo etc.. The people who work there are very helpful and know what they are talking about. It was a good. If you need Insurance or info on insurance coverages you should check out Allstate.

Worst customer service they dont even reply back ptoperly. They took my all documents and now they are not reply me back. Worst customer service, better select other service provider or change the company

Mr. carlos have great deals on all type insurances. He provide me best price than other companies. He save my $75 a month Great customer service and frequent to answer about any questions. Thnks carlos..

Worst insurance companies they do not respond to calls and emails no call back when you leave voice mail. They like to skim customers for NSF $50 fee too for no valid reasons. Stay away from Allstate

I switched over to Allstate and dealt with Carlos Rodriguez, I got a great deal, saved a lot of money and had the best customer service. I highly recommend this insurance agency.

I switched over to Allstate and dealt with mr Mukesh Chopra I got a great deal, saved a lot of money and had the best customer service. I highly recommend this insurance agency.

10:30 on a thursday morn, on hold going on 30 min. Is there anybody in the office? terrible customer service. either that or the busiest office in hamilton

Very bad company.. you get nice offer but the guy Ali is very bad ... they are racists towards Asians even tho you was a client before

Horrible communication! And I mean horrible. Sent multiple emails and no response from the branch. Do they even actually work

Informative with processes and procedures including information of various topics with regards to Insurance and claims.

The customer service at All state is terrible. It took weeks to get a call back and I ended up switching to State Farm.

I called a dozen other Insur. Company's n Allstate was the lowest price ask for Carlos Rodriguez great sevice

Great service, understanding staff. No problem switching when State Farm prices went through the roof.

I normally don't write these but the staff here were extremely rude and not helpful at all.

Extremely hard to get anyone on the phone, very expensive insurance

Customer service rep Jessica is rude and not helpful in any way

They are very helpful. Answer my questions fast and good rates

Great plans for home and auto. Helpful customer service.

These guys are awesome to work with highly recommended

Go see Carlos if you want insurance with a passion.

It’s very bad, hard to reach any agents on phone

No just no! stay away from this company

Their prices were very expensive...

Great people to deal with

Love Brandi and Anna